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RFP for Selection of System Integrator for Implementation, Operation and Maintenance of AI Based Solutions for delivery of various G2C Services of Government of Odisha
OCAC · Bhubaneswar, OdishaOCAC-IFITP-PROP-0003-2026-26023
Written by TenderKart AI from the documents published when it was generated. Check the tender for later corrigenda before you bid.
15 Apr 2026
7 Sept 2026
₹35 L
All important dates as they stand after corrigenda: publication, pre-bid/clarification deadline, bid submission deadline, bid opening, and bid validity period.
RFP publication date is 02-04-2026 as per Fact Sheet.
Pre-bid queries due by 13-04-2026, 5:00 PM.
Pre-bid meeting on 17-04-2026 at 12:00 PM in physical and/or virtual mode.
Last date/time for receipt of proposals is 04-05-2026 by 4:00 PM on enivida.odisha.gov.in.
Schedule for opening of bids is 05-05-2026 at 4:30 PM.
Bid/proposal validity is 180 days from opening of pre-qualification and technical proposals.
Implementation to Go-Live follows a staged timeline from T0; O&M is 36 months from Go-Live, optionally extendable by 2 years.
Tender value or estimated cost, EMD/bid security (amount, acceptable forms, validity), tender document fees, performance security, and key payment terms.
No estimated cost / tender value is stated in the RFP volumes.
Bid processing fee is ₹11,800 inclusive of GST @18%.
EMD is Rs. 35,00,000/- (Rupees Thirty-five lakhs).
Selected bidder must furnish PBG of 3% of total project cost within 30 days of notification of award, valid for 48 months from submission.
Payments are milestone-based for one-time setup (C1/C2/C3), monthly for O&M cloud/services net of LDs, and quarterly for application support/software maintenance.
QCBS with 70% technical and 30% commercial weightage; minimum 70 technical marks to open commercial bids.
Every pass/fail eligibility and qualification requirement: experience and past performance, turnover/net worth, registrations and certifications, consortium/JV rules, and debarment or blacklisting conditions.
Consortium/JV allowed with maximum two parties only (Prime Bidder + one consortium partner).
Bidder (all consortium members) must be a legal entity registered in India with GST registration.
Bidder (any consortium member) must hold valid ISO 9001, ISO 27001 and ISO 42001 as on bid submission.
Average annual turnover of Rs.75 Crores over FY 2022-23, 2023-24 and 2024-25; net worth must be positive in the last financial year.
Bidder/any consortium member must have IT/IT infrastructure SI experience for State/Central Govt/PSU/Large Public Listed Companies in India meeting specified value thresholds.
At least 200 full-time technical resources on payroll as on bid submission date.
Must have completed hosting and management of application/enhancement/data migration and maintenance support in State Data Centre for Central/State Govt/PSU/Large Public Listed Companies in last 10 FYs.
Blacklisted/debarred/ineligible bidders or those with pending litigation/legal disputes with government, or corrupt/fraudulent/unethical practices, are not eligible as on bid submission.
Bidder should have at least one office in any district of Odisha; billing/invoice must be from Odisha office only.
Power of attorney authorizing bid signatory is required; tender-specific OEM MAF required for any software/cloud licenses quoted.
Proposed CSP must meet separate MeitY/AI cloud PQ criteria including empanelment, turnover, multi-DC and AI capability requirements.
Only bidders scoring 70 or more technical marks proceed to commercial evaluation; specified key team CVs must be submitted.
What is being procured: the work, supplies or services, deliverables and quantities, locations, phases, completion or delivery timelines, applicable standards, and notable exclusions.
Selection of a System Integrator for design, development, implementation, operation and maintenance of AI-based solutions for G2C service delivery of Government of Odisha.
Build a unified AI search/chat interface across Odisha government websites with text/voice queries and grounded responses.
Provide Gen AI Agentic AI for government workforce with enterprise search across government data sources under access control.
SI must set up and manage entire cloud solution on MeitY-compliant CSP offerings with capacity planning, IAM, documentation and monthly cloud billing.
Scope spans requirement study, design/SRS, development, testing, UAT/Go-Live, training/handholding, AMC and exit management.
Project is for OCAC/Government of Odisha digital services; key resources have prescribed onsite/remote locations.
From Work Order (T0) to Go-Live is staged over about 204 days, followed by 36 months O&M.
The complete checklist of documents to submit — mandatory vs conditional, with any prescribed formats, proformas or annexures — plus how to submit: portal and mode, envelope/cover structure, digital signature requirements, signing and attestation rules, and physical originals with their deadline.
Bids must be submitted online only on enivida.odisha.gov.in; other modes are not considered.
If EMD is by Bank Guarantee, original BG must reach the concerned official before online opening of Financial Bid.
Bid documents must be digitally signed on the portal; prescribed forms are on bidder letterhead under authorized signatory seal.
Every corrigendum/addendum in order — what changed (original vs amended value), its impact, and the action for the bidder — ending with the values that finally apply.
Only RFP Vol-I and Vol-II (Final 2 Apr 2026) are present; no corrigendum, addendum or pre-bid reply document is included in the workspace.
Final applicable key values remain those in the base RFPs: bid due 04-05-2026 4:00 PM; opening 05-05-2026 4:30 PM; EMD Rs.35,00,000; fee ₹11,800; validity 180 days.
Genuine conflicts within and across the documents (original vs corrigenda, clause vs annexure, tender document vs BOQ): both sides with citations, and which value prevails.
PQ criterion 12 requires Odisha office within 30 days of contract/PO, while FORM PQ-2 contemplates undertaking to open office within 3 months of work order.
EMD is required valid only for 90 days from tender due date, while proposals must remain valid 180 days from PQ/technical opening.
Fact Sheet says 6 months development plus 3 years O&M including the 6 months; Vol-II timeline is ~204 days to Go-Live plus 36 months O&M from Go-Live, optionally +2 years.
Vol-II BOQ states VAPT yearly once a year, while commercial FIN-2 prices Security Audit as Number 6.
Payment schedule pays for 'additional 100' then 'additional 200' websites, then final UAT/Go-Live for all 400 websites, without stating the baseline 100.
One note requires score of 70 or more marks; another formula note says more than 70%.
Fact Sheet publication date is 02-04-2026 while the PDF is digitally signed on 15.04.2026.
General conditions state payment generally within thirty (30) days, and later within 30 working days of invoice receipt.
Only critical, tender-specific pre-bid queries that could materially change bid/no-bid, pricing, eligibility or contractual risk. Skip generic or obvious questions the documents already answer clearly.
Ask OCAC whether EMD BG/DD must be extended to cover full 180-day proposal validity plus evaluation extensions.
Seek written confirmation whether Odisha office must open in 30 days (Parameter 12) or 3 months (FORM PQ-2).
Request the authoritative list/count of websites in scope and how 'additional 100/200' milestones map to final 400.
Ask whether 3-year term starts at Go-Live only, whether development is included, and why PBG is 48 months versus ~6–7 months implementation + 36 months O&M.
Confirm whether processing/storage must be physically in Odisha state or India/MeitY-empaneled regions are acceptable.
Seek exact demo dataset, environment, language coverage and whether demo failure is eliminatory beyond marks.
Ask how the mandatory minimum 25% local enterprise share is calculated/audited and what evidence qualifies a 'local Startup' for reduced PBG.
Clarify whether bidders should quote 6 security audits (FIN-2) or yearly once (BOQ), and what triggers 'as per actual' payment.
Commercial, legal and execution risks a bidder should weigh: liquidated damages and penalties, unusual or one-sided clauses, tight timelines, and payment or security risks.
Rs.35 lakh EMD with multiple forfeiture triggers and mandatory physical original BG before financial opening creates bid and process risk.
Cloud/service uptime target >=99.5% with penalties of 10% to 30% of monthly payment share, plus stacked multi-SLA deductions.
From T0, design/development is only 120 days after 15-day cloud setup, with compressed SIT/VAPT/UAT/training before Go-Live.
OCAC may terminate for convenience on 30 days' notice, terminate for default/insolvency, and unilaterally reshape scope/resources.
Unit prices frozen for full contract, yet billing must use lower of quoted price and current public pricing after discount.
Continuous MeitY compliance, VAPT, dual-language AI grounding, and broad exit handover of code/credentials create execution and liability exposure.
Large technical marks depend on live multi-lingual demo and CSP-native feature set, raising shortlisting and solution lock-in risk.
The inviting authority and relevant contacts: office, person, designation, address, phone and email — and which address receives physical submissions, if any.
Odisha Computer Application Centre (OCAC), Technical Directorate of E&IT Department, Government of Odisha.
General Manager (Admin), OCAC is the named contact for the RFP.
Pre-bid queries go to [email protected] with copies to [email protected], [email protected] and [email protected].
Portal/process helpdesk: phone 011-49606060; email [email protected].
Original EMD Bank Guarantee is to be posted/couriered/given in person to the concerned official before online Financial Bid opening.