AMC for FortiGate UTMs and Analyzer Systems

Current key dates

Published/datetamped 09-07-2026; bid submission closes 08-08-2026 at 12:00:00; bid opening is 08-08-2026 at 12:30:00; offer validity is 30 days from the bid end date. No pre-bid meeting or pre-bid/representation deadline is specified in the supplied tender documents.

• The portal may auto-extend the bid end date once by 7 days unless at least 3 bids are received; no such extension or corrigendum is present in the supplied folder.
• The 4-day period stated on page 2 is for technical clarifications during technical evaluation, not a pre-bid clarification deadline.

Estimated procurement value

The GeM Availability Report records an estimated procurement value of ₹ 8707948.0.

EMD and tender fee

EMD/bid security is not required. No tender/document fee is specified; the GeM bid disclaimer states that asking for a tender or bid-participation fee makes the bid/resultant contract null and void.

• Because EMD is expressly marked 'No', no EMD amount, instrument, validity or physical original applies to this bid.

Performance security

The successful bidder must provide ePBG/performance security at 3.00% for 38 months, in favour of Accounts Officer, ISTRAC. The bid-specific clause describes the required validity as delivery period + warranty period + 60 days.

• Acceptable GTC forms are Insurance Surety Bond, Account Payee Demand Draft, Fixed Deposit Receipt from a commercial bank, Bank Guarantee/e-Bank Guarantee from a commercial bank, or acceptable online payment.
• GTC requires submission within 15 days of GeM contract award; payment becomes due only after receipt and genuineness verification; no interest is payable; refund is within 30 days after all obligations are completed.

Price basis and payment terms

L1 is determined on the overall 3-year price including taxes. The vendor must give a configuration-wise cost breakup with other charges/taxes stated clearly and separately. Payment is 100% yearly in arrears, pro-rata, after completion of each warranty-extension year, invoice submission and consignee acceptance.

• Payment-claim documents listed by the buyer are delivery challan, invoice with bank-account details, cancelled cheque, and installation report/warranty certificate/calibration certificate where applicable.
• The yearly ATC payment cycle supersedes the generic GTC monthly service-payment cycle.

OEM backing and authorization

The offer must have back-to-back FortiGate OEM support. On OEM letterhead, the bidder must submit FortiGate authorization to participate and confirmation that failed storage media will not be returned, with the appropriate part number quoted; the OEM certification is mandatory with the bid.

Relevant experience

The bidder must provide documentary evidence of experience maintaining security devices or similar devices, supported by a purchase-order copy not older than 3 years.

• No minimum number/value of contracts or minimum years of experience is stated.
• The bid expressly gives no MSE or Startup relaxation for years of experience and turnover.

Turnover and net worth

No numerical minimum turnover or net-worth requirement is stated in the supplied tender documents. The bid only says that MSE/Startup relaxation for experience and turnover is not available.

Debarment and blacklisting

The vendor must not have been blacklisted/debarred by any statutory, regulatory or Government Authority or PSU during the 2 years before the tender date; participation on GeM also constitutes an undertaking that the seller is not presently debarred under Rule 151 of GFR 2017.

Land-border registration

A bidder from a country sharing a land border with India, or any bidder having a specified ToT arrangement with an entity from such a country, is eligible only with valid Competent Authority registration. The bidder must submit the prescribed declaration and attach registration evidence where applicable.

• The rule reaches consortium/JV members, but the tender provides no separate consortium/JV permission, composition, lead-member or liability rules.

Make in India and statutory compliance

MII compliance is enabled. The service provider must self-certify local content at bidding and comply with applicable labour laws and statutory requirements; false local-content declarations can lead to debarment for up to two years.

Three-year FortiGate support

Procurement is a 3-year warranty extension/AMC for FortiGate UTMs and Analyzer systems, with back-to-back OEM support, starting from purchase-order release. Evaluation is on the overall 3-year price and order splitting is not allowed because support is mission-critical.

• The SOW refers to systems listed in 'Annexure-1', but no Annexure-1/device schedule appears in the supplied documents; models, serial numbers, quantities, current warranty dates and site allocation therefore cannot be determined.

Preventive and corrective services

The vendor must perform preventive and corrective verification, periodic checks, repairs/servicing, defective-part replacement, configuration backup, firmware/software/patch upgrades, security-device replacement where incompatible with updates, and applicable web filtering, antivirus, IPS, anti-spam and security subscriptions.

• Preventive activity is required at least once every 3 months, on a prior schedule, with vendor manpower deputed onsite.
• Corrective verification is required whenever systems malfunction or are out of order; quarterly system-failure/service logs must accompany invoices.

SLA and replacement obligations

Support must allow unlimited OEM ticket/call logging, with response within 4 hours and replacement made available to the relevant site within 48 hours after ISTRAC confirms dispatch. Advance replacement is required; replacement components must be new, not repaired/refurbished, and memory/HDD must never be returned.

• The vendor may hold onsite spares to meet SLA.
• The annual charge includes all parts, labour, transport, repair and unlimited service calls. The vendor bears all import, spare and applicable-duty responsibility and must coordinate all OEM troubleshooting/replacement.

Place of performance

The bid names Keshavamurthy S R as consignee/reporting officer for one project/lumpsum requirement at Plot No. 12 and 13, 3rd Main, 2nd Phase, Peenya Industrial Area, Bangalore 560058. The SOW nevertheless refers to replacement at the 'respective site' without giving a site schedule.

Online single-packet submission

Submit the bid online through GeM as a Single Packet Bid. Total-value evaluation applies and a price-breakup financial document is required.

• The GeM GTC treats portal participation as acceptance of GTC/STC/ATC and the contract/order is electronic.
• No physical original is required by this bid because EMD is expressly not required; no other physical-submission instruction or address is stated.

Electronic signing and price placement

GeM applies Aadhaar e-signing to documents, and the GTC states that e-sign is at par with digital signatures under the Information Technology Act. Price elements should be confined to the financial bid, although the GTC expressly excepts Single Packet Bidding from rejection for price in the technical bid.

Signing and upload discipline

Upload only the bid documents relevant to the listed categories and ensure all declarations and compliance material are submitted through the bidder's authenticated GeM account. No separate notarisation or attestation is prescribed for the tender-specific bid documents.

Monthly versus yearly payment

GTC Clause 12 provides monthly service bills payable within 10 days of SDAC and online billing, while the buyer-uploaded Payment Terms require yearly payment only after completion of each warranty-extension year. The buyer-specific ATC/SOW prevails over GTC, so yearly payment applies; the tender does not preserve the GTC's 10-day payment deadline expressly.

Mutual versus unilateral termination wording

The same buyer attachment first says termination is by mutual agreement with 3 months' notice for any reason or unsatisfactory performance, then says the contract 'shall stand cancelled' with 3 months' notice for unsatisfactory performance, without mutual agreement. The two buyer-specific clauses have equal document status and no stated precedence; whether unsatisfactory-performance termination is unilateral remains unresolved and should be clarified before pricing.

Fixed three-year term versus buyer-selected period

The bid fixes the contract period at 3 years and asks for a 3-year quote, but the SOW also says ISTRAC may choose the contract period for Annexure-1 items based on offers. The fixed 3-year bid field is the operative priced/evaluated term unless the buyer amends it; bidders should seek confirmation because Annexure-1 is missing and the selection clause could alter revenue and support duration.

Provide the missing Annexure-1 asset schedule

Request the complete Annexure-1 listing each FortiGate UTM/Analyzer model, serial number, quantity, site, current support/warranty status and required subscription/part number. Without it, OEM eligibility, renewal availability, failed-media entitlement, SLA logistics and configuration-wise pricing cannot be verified.

Confirm sites and 48-hour replacement trigger

Ask whether Peenya is the only service/replacement location and whether the 48-hour clock runs from call logging, OEM diagnosis, ISTRAC confirmation, dispatch or physical delivery/installation. Also define working hours, holidays, remote-site access and whether onsite spares are mandatory or optional.

Resolve contract-period and termination ambiguity

Confirm that all assets will be awarded for the full 3 years and specify whether early termination for unsatisfactory performance requires mutual agreement or is unilateral, the cure/escalation process, payment for the completed/part year, and treatment/release of the 3% ePBG.

Clarify yearly payment timing and acceptance

Ask for the exact payment due date after each completed year, whether quarterly logs are merely supporting records or acceptance gates, and how pro-rata payment works on early termination or scope reduction. The buyer-specific yearly clause displaces the GTC monthly/10-day mechanism but states no payment-processing deadline.

Confirm penalty interaction and cap

Ask whether the SOW's 0.1% per-day downtime compensation is capped and whether it applies in addition to GTC liquidated damages, service rejection, ePBG forfeiture and termination. The absence of a downtime-penalty cap materially affects pricing for mission-critical support.

Uncapped daily downtime exposure

Failure to repair/replace within 48 hours attracts 0.1% of the pro-rata warranty-extension cost for every day beyond 2 working days. The SOW states no cap, and this may sit alongside GTC delivery LD of 0.5% per week, normally capped at 5% and up to 10% for inordinate delay.

SLA and spares logistics

Four-hour response, 48-hour replacement, quarterly onsite preventive work and new advance replacement create significant inventory and logistics exposure. The vendor bears imports, duties, transport and all spares, cannot return memory/HDD, and must maintain OEM coordination throughout.

Annual payment and security cash-flow

The bidder funds service for a full year before payment, subject to invoice and consignee acceptance, while maintaining 3% performance security for 38 months. GTC also makes payment due only after the security is received and verified and pays no interest on it.

Scope and asset uncertainty

The missing Annexure-1 prevents validation of device count, support eligibility, expiry gaps, subscriptions and locations. Yet evaluation is lumpsum and all-or-nothing, making underpricing, OEM-renewal refusal and unplanned site logistics material bid risks.

Scope variation and early termination

The buyer can vary contract quantity/duration by 25% at award and increase it by up to 25% after award; the SOW also permits 3-month termination for unsatisfactory performance and ambiguously refers to mutual agreement. This creates revenue, capacity and stranded OEM-commitment risk.

Default remedies and limited dispute mechanism

Non-performance can lead to cancellation, full/partial performance-security forfeiture, rating downgrade and GeM debarment. The bid marks both arbitration and mediation 'No'; disputes therefore proceed under Indian law and the buyer-location courts after the applicable GeM dispute process.

Inviting office and grievance contacts

Inviting office: ISRO Telemetry Tracking and Command Network (ISTRAC), Indian Space Research Organization, Department of Space. HOD grievance email: [email protected]; buyer email: [email protected].

Operational contacts

Purchase queries: [email protected], 080-28094557/4555. Delivery queries: [email protected], 080-28094535. Payment queries: [email protected] and [email protected], 080-28094543/4590.

Consignee and office address

Consignee/reporting officer: Keshavamurthy S R, ISTRAC, Plot No. 12 and 13, 3rd Main, 2nd Phase, Peenya Industrial Area, Bangalore 560058. No physical bid submission is required or separately addressed in the tender.