Bid publication date
Bid document dated 14-08-2026 (GEM/2026/B/7913619).
- No separate publication timestamp beyond the bid document date is printed in the documents.
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Annual Maintenance Service - Desktops
Accountant General, Bihar · Patna, Bihar9751478
Written by TenderKart AI from the documents published when it was generated. Check the tender for later corrigenda before you bid.
14 Aug 2026
26 Aug 2026
₹4.0 L
All important dates as they stand after corrigenda: publication, pre-bid/clarification deadline, bid submission deadline, bid opening, and bid validity period.
Bid document dated 14-08-2026 (GEM/2026/B/7913619).
Bid End Date/Time is 25-08-2026 20:00:00.
Bid Opening Date/Time is 25-08-2026 20:30:00.
Bid Offer Validity is 120 days from the bid end date.
No pre-bid meeting or pre-bid query deadline is specified; only 2 days are allowed for technical clarifications during technical evaluation.
Contract period is 1 Year(s); ATC allows extension up to 6 months beyond initial duration subject to satisfactory performance and mutual consent.
Several large asset batches enter AMC only from March/April 2027; payments for those items start only after their AMC starts.
Tender value or estimated cost, EMD/bid security (amount, acceptable forms, validity), tender document fees, performance security, and key payment terms.
Estimated Bid Value is INR 3,98,640 (inclusive of all taxes).
EMD is not required for this bid.
No tender document fee or bid participation fee is stated in the bid; GeM disclaimer also bars asking for tender/bid participation fees via ATC.
Performance security is 5% of total awarded bid value; ePBG duration is 14 months; Advisory Bank is State Bank of India.
No advance payment; AMC charges paid quarterly after every three months, subject to satisfactory performance.
Quoted rates remain firm for the full contract period; quantity increases/decreases are paid/reduced on pro-rata basis.
Every pass/fail eligibility and qualification requirement: experience and past performance, turnover/net worth, registrations and certifications, consortium/JV rules, and debarment or blacklisting conditions.
Minimum average annual turnover of the bidder for 3 years is 8 Lakh(s).
1 year of past experience of same/similar service is required, plus past experience of similar services under the 40%/50%/80% value formula over the last three years (current FY + last three FYs ending March prior to bid opening).
Service Provider must have an office in the state of the Consignee (Bihar); documentary evidence to be submitted.
Bidder (or OEM of offered products) must have ISO 9001; bidder must be registered under Commercial Tax Department (GST certificate required); MII compliance is Yes.
Bidder should not be under liquidation, court receivership or similar proceedings, and should not be bankrupt; upload undertaking with bid.
Complete MSE and Startup relaxation from experience and turnover is available; MSE purchase preference is enabled with L1+15% band for 100% quantity.
Any bidder from a country sharing a land border with India is eligible only if registered with the Competent Authority; false declaration/non-compliance can lead to immediate termination and legal action.
No consortium or joint-venture eligibility rules are stated in the bid documents.
GeM GTC requires sellers not to be debarred under GFR 2017 Rule 151; offer is liable to rejection if required certificates/documents are not uploaded; nil consideration bids are non-responsive.
What is being procured: the work, supplies or services, deliverables and quantities, locations, phases, completion or delivery timelines, applicable standards, and notable exclusions.
Comprehensive Annual Maintenance Contract (AMC) for desktops, laptops, peripherals, UPS, networking devices, video-conferencing camera and data-center compute assets for 1 year at O/o Pr. Accountant General (Audit) Bihar, Patna.
All assets are at Mahalekhakar Bhawan, Birchand Patel Marg, Patna - 800001 (floors 1/4/5/6 and officers' issued laptops), consignee Sudhir Kumar, Sr. AO.
Scope covers AIO PCs, desktops, laptops, printers/MFPs, scanners, offline/online UPS, VC camera, routers and servers as listed in the bid and asset sheet.
All repair/replacement of spare parts within AMC scope is included in the comprehensive cost; firm must keep specified standby IT peripherals at site within 15 days of award.
Defects requiring spare parts must be rectified within 24 hours from office report or complaint receipt, whichever is later; no loss/disclosure of organisation data/assets is permitted.
Specified large batches of Acer/HP desktops and laptops and Microtek book scanners join AMC only from 01.03.2027 or 01.04.2027; payment for those items starts only after AMC start.
The complete checklist of documents to submit — mandatory vs conditional, with any prescribed formats, proformas or annexures — plus how to submit: portal and mode, envelope/cover structure, digital signature requirements, signing and attestation rules, and physical originals with their deadline.
Online submission on GeM as a Two Packet Bid; Bid-to-RA is enabled with H1-Highest Priced Bid Elimination.
No bid-specific DSC class or wet-ink signing/attestation protocol is prescribed beyond GeM online upload requirements and self-certification where stated for experience proof.
If Performance Security is submitted as FDR, original FDR hard copy must be delivered to the Buyer within 15 days of award of contract.
Offer is liable to rejection if certificates/documents sought in Bid, ATC and any corrigendum are not uploaded.
Every corrigendum/addendum in order — what changed (original vs amended value), its impact, and the action for the bidder — ending with the values that finally apply.
The tender document set contains no corrigendum/addendum; original bid values continue to apply.
Genuine conflicts within and across the documents (original vs corrigenda, clause vs annexure, tender document vs BOQ): both sides with citations, and which value prevails.
GeM item category labels 1 KVA UPS as Offline, but ATC Important Note and asset sheet state they are Online 1 KVA UPS; the ATC clarification prevails for scope.
ePBG beneficiary is AAO, O/o Pr. AG (Audit-I) Bihar, Patna, while FDR pledgee is Pay and Account Officer (Audit), O/o Pr. AG (A&E) Bihar, Patna — different office designations; confirm correct instrument beneficiary before issue.
Clause 9 says similar services over 'the last three years i.e. the current financial year and the last three financial years' — a four-year span described as three years; use the fuller printed period when computing eligibility.
Only critical, tender-specific pre-bid queries that could materially change bid/no-bid, pricing, eligibility or contractual risk. Skip generic or obvious questions the documents already answer clearly.
Ask buyer to confirm the exact beneficiary/pledgee name and office (Audit-I AAO vs PAO Audit A&E) for 5% performance security to avoid instrument rejection.
Seek confirmation whether quoted rates/total value should assume full-year AMC for all 1,139 assets or pro-rata only for the months after 01.03.2027/01.04.2027 for deferred batches, given estimated value is only INR 3,98,640.
ATC states 24-hour rectification only 'in cases where spare parts are required'; ask for response/resolution times for software/OS issues and faults not needing spares, and any downtime penalties beyond GTC LD.
Ask for required qualifications/experience of the resident engineer, working hours/holidays, and rules for temporary absence/replacement, since only 'during office time' and 'knowledge of servicing all IT assets' are stated.
Confirm whether standby printers/monitors/SMPS/keyboards/mice remain contractor property, who bears consumption/replacement of standby stock, and handover conditions at contract end.
Commercial, legal and execution risks a bidder should weigh: liquidated damages and penalties, unusual or one-sided clauses, tight timelines, and payment or security risks.
Estimated value INR 3,98,640 for comprehensive AMC of 1,000+ assets (with resident engineer and free spares) creates high under-pricing / loss risk if evaluation anchors to estimated value or competitive RA.
Buyer will not pay above comprehensive AMC cost; all in-scope repairs/spares are seller's cost, with firm rates locked for the full contract period.
24-hour rectification when spares are needed, plus duty to prevent any loss/disclosure of organisation data/equipment, creates operational and indemnity-style exposure.
No advance; quarterly payment after satisfactory performance; GeM payments due only after performance security receipt/verification; deferred asset batches further delay revenue.
GTC LD for delay is 0.5% of contract value of delayed quantity per week (max 5%, or 10% for inordinate delay); buyer may reject services per SLA and can reject any quotation in whole or part.
Bid closes 25-08-2026 after publication on 14-08-2026; bidder uploads are visible to other participants, increasing competitive-intelligence risk.
The inviting authority and relevant contacts: office, person, designation, address, phone and email — and which address receives physical submissions, if any.
Comptroller And Auditor General (CAG) of India / Accountant General, Bihar — Office: Audit; buyer organisation is Office of the Pr. Accountant General (Audit / Audit-I), Bihar, Patna.
HOD grievance email [email protected]; Buyer email [email protected].
Consignee/Reporting Officer: Sudhir Kumar (Sr. AO); site address Mahalekhakar Bhawan, Birchand Patel Marg, Patna - 800001.
ePBG/EMD beneficiary contact named as AAO Rajiv Kumar, Office of the Pr. Accountant General (Audit-I) Bihar, Patna; FDR pledgee named as Pay and Account Officer (Audit), O/o Pr. AG (A&E) Bihar, Patna.