Bid publication date
Bid document dated 25-08-2026 (GEM/2026/B/7949016).
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Annual Maintenance Service - Desktops
Finance Department Delhi · Central Delhi, Delhi9791880
Written by TenderKart AI from the documents published when it was generated. Check the tender for later corrigenda before you bid.
25 Aug 2026
14 Sept 2026
₹17.3 L
₹35,000
All important dates as they stand after corrigenda: publication, pre-bid/clarification deadline, bid submission deadline, bid opening, and bid validity period.
Bid document dated 25-08-2026 (GEM/2026/B/7949016).
Final bid end date/time after Corrigendum 4561035 (Date, published 2026-09-07, no attached file): 14-09-2026 14:00:00 (extended once from original 07-09-2026 14:00:00 in the bid document).
Final bid opening after Corrigendum 4561035: 15-09-2026 14:00:00 (extended from original 07-09-2026 14:30:00).
Bid offer validity is 180 days from the bid end date.
No pre-bid meeting date or bidder query submission deadline is stated in the bid pack.
Contract period is 1 year, initially, with possible mutual extension of 6 months or till next award; ePBG duration 14 months; technical clarification during evaluation 2 days.
Tender value or estimated cost, EMD/bid security (amount, acceptable forms, validity), tender document fees, performance security, and key payment terms.
Estimated Bid Value is INR 17,27,461 (inclusive of all taxes).
EMD is INR 35,000 in favour of Dy. Controller of Accounts (Establishment) / DEPUTY CONTROLLER OF ACCOUNTS, Principal Accounts Office; advisory bank State Bank of India; MSE exemption available with valid supporting documents.
No tender fee / bid participation fee is payable; GeM disclaimer treats asking for tender/bid participation fee as invalid.
Performance security / ePBG is 3% of contract value for 14 months; advisory bank SBI; offline submission as required by buyer.
AMC charges paid quarterly (excluding warranty items) against satisfactory performance; GeM payment timeline is within 45 days of SDAC and online bill submission; invoices must be generated on GeM.
Every pass/fail eligibility and qualification requirement: experience and past performance, turnover/net worth, registrations and certifications, consortium/JV rules, and debarment or blacklisting conditions.
Minimum 3 years past experience of same/similar services required (ending March prior to bid opening) for Central/State Govt/PSU; complete MSE and Startup relaxation available with supporting documents.
In last three years (ATC: FY 2022-23 to 2024-25), bidder must have completed similar services: 3 works >=40% of estimated cost, OR 2 works >=50%, OR 1 work >=80% of estimated bid value, to Central/State Govt/PSU; MSME/Startup exemption as per Manual of Procurement of Consultancy & Other Services.
Minimum average annual financial turnover of INR 40 lakh during last three years (2022-23, 2023-24, 2024-25) ending 31 March; verified by buyer at technical evaluation; MSE/Startup complete relaxation with proof.
At least one Service Centre of the Service Provider must be in Delhi; buyer terms also require an office of the service provider in the consignee state (Delhi), with documentary evidence.
Bid-specific OEM authorisation mandatory: (i) from Hewlett Packard Enterprises India Pvt Ltd for servers with back-to-back break-fix support commitment; (ii) from any major computer OEM HP, DELL or LENOVO for computers/laptops/printers/scanners. Status required: OEM Authorised Service Provider.
Must upload company/firm registration, GST registration, PAN; MSME registration if any; and ISO/IEC 27001-2022 certificate. MII compliance Yes; MSE purchase preference No.
Bidder must not be under liquidation/court receivership/bankrupt; not involved in criminal/fraud/corruption; not blacklisted by Central/State Govt, Semi-Govt, PSU or Autonomous body; undertakings must be signed after bid publish date. Land-border bidders need Competent Authority registration (GeM GTC cl.26).
No consortium, joint-venture size, equity or lead-member rules are stated in the bid document or ATC.
What is being procured: the work, supplies or services, deliverables and quantities, locations, phases, completion or delivery timelines, applicable standards, and notable exclusions.
Comprehensive Annual Maintenance Service for Desktops, Laptops, Printers, Scanners and Servers at Principal Accounts Office (HQ), GNCT Delhi and its subordinate offices — GeM item quantity 673 assets; OEM-authorised service provider; contract initially 1 year.
Quote per item/make rates for: PCs/Desktops 432 (HP 181, Dell 93, Lenovo 141, HCL 5, Zebronics 12); Printers 167; Laptops 7 (HP 6, Apple 1); Servers 43 (HP 42, Dell 1); Scanners 24; Grand Total 673. Aggregate-only quotes are summarily rejected.
Scope covers quarterly preventive maintenance; corrective repair/replacement of defective parts with same/higher OEM parts at no extra cost; OS/Office/drivers/patch basic maintenance inclusive; standby if downtime >24 hrs; excludes consumables (cartridges, drum kits, batteries etc.), burn/broken items and OEM-declared consumables; no pirated software on reinstall.
Provide 2 skilled Resident Engineers at Pr.AO(HQ), 09:30–18:00 all working days (and weekends/after hours if required); response time max 2 hours; downtime max 24 hours else standby; downtime penalties after 48 hours as per Table-1 (e.g. laptop/desktop Rs.1,000/day; servers Rs.5,000/day).
Services across Pr.AO(HQ) A-Block Vikas Bhawan, IP Estate and about 26 subordinate PAO/GPF locations across Delhi (Schedule-2), with asset-level distribution in Schedule-3.
Equipment still under warranty at award (Schedule-3) joins AMC only after warranty expiry at already agreed rates, paid pro-rata. Buyer may vary contract quantity/duration up to ±50% at issue and increase up to 50% after issue; bidders bound to accept.
The complete checklist of documents to submit — mandatory vs conditional, with any prescribed formats, proformas or annexures — plus how to submit: portal and mode, envelope/cover structure, digital signature requirements, signing and attestation rules, and physical originals with their deadline.
Online two-packet bid on GeM (bid GEM/2026/B/7949016); upload technical documents and financial price breakup; Excel AMC rate list required; reverse auction may follow among qualified bidders.
Non-exempt bidders must submit original EMD instrument to Pr. Accounts Office, A-Block, Vikas Bhawan, New Delhi (ATC: before bid end date; GeM buyer clauses/GTC: within 5 days of bid end/opening). Successful bidder must deliver original PBG/DD/FDR hard copy within 15 days of award (ATC allows 28 days for PBG). Undertakings/affidavit must be signed after bid publish date; affidavit on Rs.100 non-judicial stamp paper.
Every corrigendum/addendum in order — what changed (original vs amended value), its impact, and the action for the bidder — ending with the values that finally apply.
Only corrigendum on record is Corrigendum 4561035 (type: Date), published 2026-09-07; no corrigendum file/attachment was published with the tender pack.
After Corrigendum 4561035, the values that finally apply are: Bid End 14-09-2026 14:00; Bid Opening 15-09-2026 14:00; Bid validity 180 days from end date; Estimated value INR 17,27,461; EMD INR 35,000; ePBG 3% for 14 months; contract 1 year; quantity 673 per Schedule-1/ATC; all ATC eligibility and SLA clauses unchanged (no non-date corrigendum issued).
Genuine conflicts within and across the documents (original vs corrigenda, clause vs annexure, tender document vs BOQ): both sides with citations, and which value prevails.
ATC requires original EMD before bid end date or bid is not considered for technical evaluation; buyer-added GeM clauses allow hard copy within 5 days of bid end/opening; GeM GTC requires hard copy within 5 working days of bid opening; GeM disclaimer says mandating physical documents (other than EMD/Integrity Pact within 5 days of opening) as a pre-requisite is void.
ATC requires irrevocable unconditional PBG equal to 3% within 28 days of award; GeM GTC and buyer-added DD/FDR clauses require performance security hard copy within 15 days of award.
Bid/ATC Schedule-1 and bidder rate Excel list 673 assets (no LAN); GeM estimated value INR 17,27,461; internal Excel 'Amount calculations FINAL' uses proposed qty 764 totaling INR 17,65,423 and another sheet includes 579 LAN ports (grand 1343).
Original bid opening is 07-09-2026 14:30:00; post-Date-corrigendum tender record shows opening 15-09-2026 14:00:00 (not merely +7 days at 14:30).
Only critical, tender-specific pre-bid queries that could materially change bid/no-bid, pricing, eligibility or contractual risk. Skip generic or obvious questions the documents already answer clearly.
Ask buyer to confirm in writing whether original EMD must reach Pr.AO before bid end (ATC) or within 5 working days of bid opening (GeM GTC), and whether late-but-within-GTC physical EMD will still be technically evaluated.
Request confirmation that commercial evaluation is strictly on Schedule-1 673 item-wise rates; how warranty assets in Schedule-3 are measured into quarterly bills; and whether LAN ports (present only in internal sheets) are out of scope.
Seek confirmation whether a bid-specific OEM authorisation from Hewlett Packard Enterprises India Pvt Ltd with explicit back-to-back break-fix language is mandatory for all bidders (including those already HPE partners), and whether equivalent HPE MAF formats are acceptable.
Clarify whether the 2 resident engineers at Pr.AO(HQ) must also travel to all 26 subordinate offices, who bears conveyance, and whether engineer cost is deemed included only in item rates (no separate line).
Ask how penalties are computed if multiple devices are down, whether standby of lower specification is accepted, and interaction between 24-hour standby rule and 48-hour penalty table.
Commercial, legal and execution risks a bidder should weigh: liquidated damages and penalties, unusual or one-sided clauses, tight timelines, and payment or security risks.
Penalties start after 48 hours (Rs.1,000/day desktops/laptops; Rs.5,000/day servers; Rs.500/day printers/scanners etc.), response must be within 2 hours, and downtime beyond 24 hours needs free standby — material cost risk across 26 Delhi sites.
All spares included except limited consumables/burnt/broken; vendor must keep sufficient spares; mixed HP/Dell/Lenovo/HCL/Zebronics/Apple/Canon/etc. fleet including many servers — spare inventory and Apple/HPE support cost risk.
Failure to obtain bid-specific HPE authorisation with break-fix back-to-back wording plus a second HP/Dell/Lenovo MAF is a hard technical disqualification.
Two skilled REs must cover HQ full working day and may be required on weekends and after 18:00; rates must absorb this labour — under-pricing RE cost is a key commercial risk.
Buyer can vary quantity/duration up to 50% and later add warranty-expiring assets at same rates on pro-rata basis — volume and cash-flow uncertainty without rate renegotiation.
Quarterly payment only after satisfactory reports from all concerned; GeM pays within 45 days of SDAC; performance security 3% for 14 months must be in place before payments; penalties deducted from quarterly bills.
Cannot assign/sub-contract without prior written buyer consent and remains jointly liable; bidder cannot raise working-environment conditions for installed equipment.
180-day bid validity plus GeM rule that EMD remain valid 45 days beyond validity creates long security lock-in; EMD can be forfeited for withdrawal/modification within validity.
The inviting authority and relevant contacts: office, person, designation, address, phone and email — and which address receives physical submissions, if any.
Principal Accounts Office, GNCT of Delhi, A-Block, Vikas Bhawan, IP Estate / ITO, New Delhi-110002 (Finance Department Delhi).
HOD grievance redressal email: [email protected]; Buyer email: [email protected].
Beneficiary: DEPUTY CONTROLLER OF ACCOUNTS (Paras Nath Yadav), Principal Accounts Office, GNCT of Delhi, A-Block Vikas Bhawan, New Delhi-110002. Instruments in favour of Dy. Controller of Accounts (Establishment). ATC issued by DY. CONTROLLER OF ACCOUNTS (ESTT.), Pr. Accounts Office.
Original EMD to be submitted at Pr. Accounts Office, GNCTD of Delhi, A-Block, Vikas Bhawan, New Delhi (same campus as buyer office).
Consignee/Reporting Officer named as Sushil Singh Kunwar for 673 assets at Principal Accounts Office GNCT of Delhi, Vikas Bhawan, IP Estate, ITO, New Delhi-110002.