Cleaning, Sanitation and Housekeeping Services

Publication / bid document date

Bid document dated 04-09-2026 (GEM/2026/B/7997273).

Bid submission end

Bid End Date/Time: 21-09-2026 15:00:00.

• Auto-extension: if fewer than the minimum bids to disable auto-extension (minimum number of bids required to disable automatic bid extension = 1), bid end may auto-extend by 7 days, up to 2 auto-extensions.
• No separate pre-bid meeting date is published; ATC allows clarification/inspection by prior appointment only.

Bid opening

Bid Opening Date/Time: 22-09-2026 15:00:00 (GeM). ATC technical-opening blank date is superseded by this GeM date.

• Two Packet Bid; time allowed for technical clarifications during technical evaluation: 2 Days.
• ATC Annexure invitation text leaves technical bid opening date as blank ('- ---- at 15.00 hrs'); GeM opening date applies.

Bid offer validity

Bid Offer Validity: 180 days from Bid End Date.

Contract period

Contract Period 1 Year(s); ATC: one year from date of execution of agreement.

• Buyer option clause allows increase/decrease of quantity or duration up to 50% at contract issue; after issue, only increase up to 50% (lumpsum service value increase needs service-provider consent).

Estimated bid value

Estimated Bid Value: INR 80,00,000 (inclusive of all taxes).

• Declared for guidance on EMD amount and eligibility (turnover/past experience); not a quoted-price ceiling.

EMD / bid security

EMD Required: No.

• Where EMD/Performance security applies, instrument must favour Beneficiary: Chief Accounts Officer, CGST Ranchi Zone (Raju Tirkey).

Tender / bid fee

No tender/bid participation fee is stated in the bid or ATC.

• GeM disclaimer treats asking for tender fee/bid participation fee via ATC as making the bid null & void.

Performance security (ePBG)

ePBG 3.00% required; duration 12 months; Advisory Bank: State Bank of India.

• Beneficiary: Chief Accounts Officer, CGST Ranchi Zone (Raju Tirkey).
• Per GeM GTC: for e-Bidding contracts, Performance Security is up to 5% (GFR 3–5%); must be submitted within 15 days of award; payments due only after receipt/verification; no interest; forfeitable for default; refund within 30 days of completing obligations.
• GTC also states Performance Security should remain valid for 2 months beyond completion of all contractual obligations—tension with bid's 12-month ePBG duration on a 1-year contract (see contradictions).

Pricing / rate basis

Quote rate per sq.ft. per month (constructed and open areas) inclusive of all other charges/taxes; financial price-breakup document required.

• Constructed area 43343.79 sq.ft.; open area 14030 sq.ft. (ATC totals).
• Rates fixed for entire contract period; inclusive of all taxes and duties.
• Rates in figures and words; corrections/overwriting lead to rejection.
• Evaluation Method: Total value wise evaluation; Bid to RA enabled: No.
• GeM consignee quantity shown as 5330 Area in Sq. Metre (approx. conversion of ATC total sq.ft.).

Payment terms

Service provider pays staff wages first, then claims reimbursement monthly with PF/ESIC proofs; payment may be held without statutory proof.

• Monthly bill in duplicate to Superintendent (Admn.), CGST & CX Patna-I, with PF & ESIC deduction proof; monthly certification of cleaning work by Superintendent (Admn.) is compulsory.
• Buyer-added term: pay salaries/wages of contracted staff first on own funds, then claim payment with PF, ESIC etc. and bank statement of staff payments.
• GeM GTC: payments become due only after Performance Security receipt and genuineness verification.

MSE purchase preference

MSE purchase preference Yes: match within L1+15% for 100% of bid quantity/amount.

• MII Compliance: Yes.
• MSE/Startup complete relaxation for turnover criteria (with supporting documents).

Minimum average annual turnover

Minimum Average Annual Turnover of the bidder (for 3 years): 300 Lakh(s).

• Average of last three years ending 31st March of previous FY; upload certified audited balance sheets or CA/Cost Accountant turnover certificate.
• If constitution < 3 years old, average of completed FYs after constitution is taken.
• Turnover eligibility criteria verified by buyer at technical evaluation.
• MSE and DPIIT Startup: complete relaxation from Bidder Turnover (upload supporting exemption documents).

Past experience — years and similar-service thresholds

3 years past experience of same/similar service required, plus GeM 40%/50%/80% similar-completed-service value tests against estimated cost.

• Years of Past Experience Required for same/similar service: 3 Year(s); Past Experience of Similar Services required: Yes.
• Experience ending month of March prior to bid opening, providing similar services to any Central/State Govt Organization/PSU; upload contracts/orders for each Financial year.
• Past Experience of Similar Services over last three years (current FY + last three FYs ending March prior to bid opening): (i) three similar completed services ≥ 40% of estimated cost; or (ii) two ≥ 50%; or (iii) one ≥ 80%.
• ATC Qualifying Criteria (a): providing similar service to Government Departments/Government undertaking for at least last 3 years from publication date.
• Bid note allows seeking exemption from Experience/Turnover with supporting documents; MSE complete relaxation is expressly listed only for Turnover.

Statutory registrations

Must be registered with Labour Commissioner, ESIC, Provident Fund, GST and other relevant labour-employment authorities.

• Technical bid/checklist also require PAN, Aadhaar, last Income Tax Return.
• ATC (r): Shop & Establishment registration should be issued from Bihar.

Local office / geographical presence

Registered Office or Branch Office at Patna is mandatory (ATC also requires Patna city presence).

• Buyer-added term also requires an office of the Service Provider in the state of Consignee with documentary evidence—stricter Patna requirement is in Additional Qualification/ATC.

Blacklisting, police case, financial standing

Not blacklisted; no pending police case; not under liquidation/receivership/bankruptcy.

• Blacklisting affidavit with technical bid; checklist: not more than one month old from tender publication date.
• Undertaking of no police case pending against proprietor/firm.
• Upload undertaking that bidder is not under liquidation, court receivership or similar proceedings / not bankrupt.

Land-border / other GeM eligibility

Bidder from a country sharing land border with India eligible only if registered with Competent Authority (GeM GTC clause 26).

• False declaration/non-compliance is ground for immediate termination and legal action.
• MII Compliance: Yes.

Consortium / JV

No consortium/JV participation rules are stated in the bid or ATC.

Service being procured

Outcome-based Cleaning, Sanitation and Disinfection / Housekeeping services for CGST & CX Commissionerate Patna-I HQ and Patna East/West/Central Divisions including Range Offices.

• GeM item: Office/Commercial/Institutions/Residential; General Cleaning (Sweeping, Mopping, dusting); Indoor; common area/lobby/reception/waiting; normal stone/ceramic/cemented floor; daily cycle.
• Contract period one year from agreement execution / GeM contract period 1 Year(s).

Locations and quantities

Multiple Patna-I HQ/Division/Range premises; ATC total constructed 43343.79 sq.ft. and open 14030 sq.ft.; GeM consignee quantity 5330 sq. metre.

• HQ at C.R. Building (Annexe/Old), Birchand Patel Path, Patna-800001 including guest house, auditorium, conference hall, gym, CPC cell, accounts branch; plus Patna Central (Chandpura Palace), Patna East and Patna West Division/Range offices (incl. Jehanabad, Bihar Sharif, Ara, Buxar, Bihta/Arwal, Fatuha etc.).
• Consignee/Reporting Officer: Avishek Kumar, 3rd Floor, Central Revenue Building, Bir Chand Patel Path, 800001.
• Additional requirement on GeM: Frequency in each cycle 2; working days in a month 22; number of cycles during contract period 264.

Deliverables / cleaning tasks

Daily sweeping/mopping/disinfection, toilets thrice a day, garbage disposal, furniture/electronics dusting, pantry/windows/blinds/AC ducts, garden/open area, vehicle washing, conference refreshment support, vacuum cleaning twice a week, blockage removal and general upkeep.

• Toilets: thorough cleaning with disinfectants thrice a day and whenever required; sanitary fittings/mirrors daily; water tank & toilet tiles fortnightly with bleaching powder.
• Includes shifting of furniture/files/office equipment when required; cleanliness per Swachhta Action Plan.
• Cleaning materials provided by the office as per requirement (not by bidder).
• Staff work all days except Saturday, Sunday and Gazetted Holidays.

Manpower deployment norms

Indicate number of persons per office in Financial Bid; preferably one housekeeping staff per Range and sufficient staff for Divisions/HQ per CBIC norms letter F.No.D15014/18/2010-ADIVA dated 23.09.2010.

• Preference to bidder who provides more labour with minimum central wages.
• Bid scrutinized in light of the per-person-per-square-feet housekeeping guidelines in that letter.
• Bidder must pay Central Government minimum wages; no child labour; sole responsibility for wages, ESIC, PF and allowances; indemnify Commissionerate.

Notable exclusions / limits

Cleaning consumables supplied by department; contractor may not lease/transfer/sublet or appoint caretaker; no employment claim against department.

• Only bidder's authorized representative allowed to enter premises.
• Workmen's Compensation insurance cover for deployed persons is bidder's responsibility; office will not entertain mishap claims.

Submission portal and mode

Online two-part submission on GeM Portal only: Technical Bid (Annexure II) and Financial Bid (Annexure III).

• Upload duly filled Annexure II with technical bid (failure disqualifies) and Annexure III with financial bid on GeM.
• Bid Number GEM/2026/B/7997273; Type of Bid: Two Packet Bid.
• Financial bids of only technically shortlisted bidders are opened.
• Documents uploaded by bidders are visible to other participating bidders (Yes).
• No requirement stated for physical hard-copy originals before bid opening; GeM disclaimer flags mandating physical pre-qualification documents (other than EMD/Integrity Pact within 5 days of opening) as nullifying.

Signing / completeness rules

Complete formats with signature and seal; no blank columns; rates in figures and words without overwriting.

• Annexure II Important Note: complete format in all respect with signature; no column left blank.
• Technical/Financial annexures and checklist require signature of bidder or authorized signatory with date & seal.
• Offer liable to rejection if certificates/documents sought in Bid, ATC and Corrigendum are not uploaded.
• Service support: dedicated/toll-free telephone number and escalation matrix of telephone numbers must be provided.

Multiple-L1 selection: ATC cascade vs GeM random algorithm

ATC multi-L1 MSME/work-order cascade conflicts with GeM rule that multi-L1 service bids are finalized by GeM random algorithm and that contrary ATC is invalid.

• ATC procedure: (1) MSME housekeeping certificate holder; (2) max CGST Bihar housekeeping work orders in last 3 years; (3) max single work-order amount; (4) tender committee.
• GeM bid disclaimer: any ATC contravening GeM GTC Clause 4(xiii)(h) is invalid; multi-L1 service bid contract via Random Algorithm on GeM.
• Bidder impact: do not rely on ATC tie-break preferences; GeM random selection may prevail.

Service scope: GeM Indoor category vs ATC outdoor/vehicle/garden tasks

GeM technical specification is Indoor general cleaning, while ATC scope includes open area/garden cleaning and washing of departmental vehicles.

• GeM: Type of Area Indoor; Area Inclusions Common area/Lobby/Reception/Waiting Area.
• ATC: open area 14030 sq.ft.; cleaning of garden and open area; washing of departmental vehicles; serving water/refreshments in meetings.
• Price using ATC full scope unless buyer clarifies reduced GeM-only indoor scope.

ePBG duration 12 months vs GTC validity till 2 months beyond contract completion

Bid ePBG duration is 12 months on a 1-year contract, while GeM GTC requires Performance Security valid for 2 months beyond all contractual obligations.

• Practical reading: expect PBG cover through contract plus ~2 months (or extend if demanded); bid field alone may understate GTC validity.

Financial Bid listed on Technical Bid checklist

Annexure IV (to be enclosed with Technical Bid) item 12 requires 'Financial Bid Performa duly filled up', conflicting with two-packet separation.

• ATC invitation and Qualifying Criteria require Annexure III with financial bid packet on GeM; two-packet bid type on GeM.
• Do not place priced financial figures in technical packet; fill Annexure III only in financial cover/packet.

Office-location standard: Patna city vs state of consignee

Buyer-added term requires office in state of consignee; Additional Qualification/ATC mandate Patna (city) office.

• Stricter Patna registered/branch office requirement in bid Additional Qualification and ATC (s) is the operative local-presence test.

Technical bid opening date blank in ATC vs GeM date

ATC leaves technical opening date blank; GeM Bid Opening Date/Time 22-09-2026 15:00:00 applies.

Blacklisting affidavit freshness wording differs across ATC pages

Annexure IV requires affidavit not more than one month old from publication; Annexure II item 10 wording is truncated/unclear ('Not more than the date of publication').

• Follow the clearer checklist rule: affidavit ≤ one month old from tender publication date.

Confirm billable area and unit (sq.ft. vs sq.m; constructed vs open)

Ask buyer to confirm whether GeM 5330 sq.m is the sole billable quantity and how open area 14030 sq.ft. is to be priced/evaluated on GeM.

• ATC financial schedule has separate constructed and open rates; GeM shows single 5330 sq.m line.
• Material to unit-rate build-up and total-value evaluation.

Confirm whether outdoor, garden and vehicle-washing tasks are in scope despite Indoor GeM category

Seek written confirmation that ATC tasks (garden/open area, vehicle washing, meeting refreshments) remain mandatory deliverables.

• Affects manpower, supervision and price; non-performance risk if assumed out of scope.

Provide the manpower norm letter and minimum headcount expectation

Request copy/application of F.No.D15014/18/2010-ADIVA dated 23.09.2010 (sq.ft. per person) and whether under-deployment vs that norm is technical rejection.

• ATC says bid will be scrutinized in light of that letter and prefers more labour at minimum central wages—critical for pricing and L1 competitiveness.

Which multi-L1 rule applies—ATC cascade or GeM random algorithm?

Ask buyer/GeM clarification whether ATC Clause 5 multi-L1 procedure will be used or is void under GeM GTC 4(xiii)(h).

• Affects MSE strategy and reliance on prior CGST Bihar work-order counts.

ePBG validity period to be submitted

Confirm required PBG validity end-date: bid 12 months vs GTC 2 months beyond completion of obligations on a 1-year contract.

Working hours and shift timings not specified

Request daily duty hours/reporting time and whether after-office or conference support beyond normal hours is included without extra payment.

• ATC requires meeting/seminar refreshment service and toilet cleaning thrice a day but does not state duty hours.

Wage-first payment and cash-flow risk

Must pay staff wages/statutory dues first from own funds; monthly reimbursement can be withheld without PF/ESIC proofs and after ePBG verification only.

• Rates fixed for full year inclusive of all taxes—no wage-revision clause stated despite minimum-wage compliance duty.

Manpower preference vs lowest-price evaluation tension

Total-value L1 evaluation coexists with stated preference for more labour at minimum central wages and scrutiny under sq.ft.-per-person norms—risk of aggressive under-deployment being rejected or unworkable.

• Under-quoting labour while still meeting Central minimum wages may be commercially impossible on large area footprint.

50% quantity/duration option clause

Buyer may increase or decrease quantity/duration up to 50% at award; after award only increase up to 50% (lumpsum value increase needs consent).

• Capacity, mobilisation and ePBG sizing must contemplate +50% scope/duration.

Termination convenience and performance security forfeiture

Department may terminate with 01 month written notice without assigning reason; GTC allows forfeiture of Performance Security for contractual default.

• No interest on Performance Security/PBG.

GeM liquidated damages for delayed services

GTC LD @ 0.5% of contract value of delayed quantity per week or part week for delay beyond delivery/re-fixed period (unless Force Majeure).

• Also: non-compliance with labour codes/laws is breach entitling buyer action; seller bears tax/penalty claims recoverable from payments/PBG.

No subletting; full statutory and insurance liability on contractor

Cannot lease/transfer/sublet; must take Workmen's Compensation insurance; indemnify department for all labour-law claims.

• Multi-site deployment across HQ and many outstation ranges increases supervision and absenteeism risk on fixed monthly rates.

Document-visibility and rejection formality risks

Bidder uploads are shown to other participants; missing ATC certificates cause rejection; overwriting in rates rejects bid.

• 180-day bid validity is long capital lock if ePBG later required only on award but commercial capacity is reserved.

Inviting / buyer organisation

Office of the Principal Commissioner, Central GST & Central Excise, Patna-I (under CBIC / Department of Revenue / Ministry of Finance).

• GeM organisation mapping: Central Board Of Excise And Customs (CBEC); Office Name: CGST Ranchi Zone.
• Address on ATC letterhead: 3rd Floor, C.R. Building (Annexe), Birchand Patel Path, Patna-800001.
• Dispute final authority: Pr. Commissioner, CGST & CX Patna-I.

Clarification / site inspection contacts

Prior appointment with Assistant Commissioner (Admn.), CGST & CX Hqrs., Patna-I for HQ; Assistant Commissioner of concerned Division for Divisions/Ranges.

• ATC closing signatory: Assistant Commissioner (Admn.), Central Goods & Service Tax & Central Excise, Patna-I.
• No phone numbers for these officers are printed in the tender PDFs.

Consignee / reporting officer and GeM buyer emails

Consignee/Reporting Officer: Avishek Kumar, 3rd Floor, Central Revenue Building, Bir Chand Patel Path, Patna-800001.

• Buyer Email id: [email protected]
• HOD Grievance redressal Email id: [email protected]
• Monthly bills to Superintendent (Admn.), CGST & CX, Patna-I.

Performance security beneficiary

Chief Accounts Officer, CGST Ranchi Zone, Department of Revenue, CBEC, Ministry of Finance (Raju Tirkey).

• No separate physical bid-submission address is prescribed; submission is on GeM Portal.