Publication / bid date
23-07-2026.
Loading
Loading…
Loading…
Customized AMC/CMC for Pre-owned Products - Any Value; Any Value; Comprehensive Maintenance Contract (CMC); Monthly; No
Income Tax Appellate Tribunal · Jaipur, Rajasthan9647041
Written by TenderKart AI from the documents published when it was generated. Check the tender for later corrigenda before you bid.
23 Jul 2026
5 Aug 2026
₹1 L
All important dates as they stand after corrigenda: publication, pre-bid/clarification deadline, bid submission deadline, bid opening, and bid validity period.
23-07-2026.
No bidder clarification or pre-bid deadline is specified. During technical evaluation, the portal permits 2 days for technical clarifications.
04-08-2026 at 19:00:00.
04-08-2026 at 19:30:00 on GeM. This portal value prevails over the inconsistent opening schedule in the attached NIB.
90 days from the Bid End Date. The portal formulation prevails over the attachment's wording of 90 days after bid opening.
Tender value or estimated cost, EMD/bid security (amount, acceptable forms, validity), tender document fees, performance security, and key payment terms.
No numerical estimated bid value or tender value is disclosed in the supplied documents; the ATC only says that the stated value is estimated and not final.
INR 1,00,000, interest-free. The express ATC amendment says it must be paid online through GeM and removes physical DD submission; however, other tender clauses permit surety bond and optional DD with hardcopy, so written confirmation is advisable. Under the GTC, bid security is valid for 45 days beyond the 90-day bid validity.
No tender document or bid participation fee applies; the GeM bid disclaimer treats any buyer-added demand for such a fee as impermissible.
5% of contract/quoted value, with the portal requiring 27 months' validity. The ATC requires deposit within 7 days of selection and refund after 60 days following satisfactory completion of the two-year CMC; the portal also accepts PBG/FDR and says an original FDR is due within 15 days of award.
Quote an all-inclusive two-year CMC price, with GST shown separately. Payment is intended in four half-yearly instalments, each after six months of satisfactory service; no extra reimbursement is allowed for repair or replacement of accessories.
Every pass/fail eligibility and qualification requirement: experience and past performance, turnover/net worth, registrations and certifications, consortium/JV rules, and debarment or blacklisting conditions.
Minimum average annual turnover is INR 50 lakh over the last three financial years, system-validated from GeM financial data. Complete relaxation is available to eligible MSEs and DPIIT-recognised startups, subject to quality and technical compliance and supporting proof where required.
The portal requires 3 years of same/similar service experience, ending in March before bid opening, for a Central/State Government organisation or PSU, supported for each financial year. This portal threshold prevails over conflicting attachment statements of five years and two years during the last five years.
The attachment additionally requires CCTV maintenance experience for a project of at least INR 15 lakh or an AMC work order above INR 1 lakh, plus accessory supply experience for government/autonomous clients. The bidder must have a registered/branch office in Mumbai and at least two years' similar Mumbai experience during the last five years meeting the same value test.
Valid PAN, Trade Licence and GST registration are required. The buyer-added terms also require ISO 27001 and ISO 9001, an online call-logging/status-tracking portal, RAM status, and PAN-India service presence.
Submit staff/technician deployment details and client performance certificates. Technically qualified bidders must appear before the committee and may be required to demonstrate capability; financial bids open only for bidders accepted technically.
The bidder must not be defaulted, blacklisted or banned by any Indian government/public-sector body and, by bidding on GeM, must not presently be debarred under GFR Rule 151. A bidder from a country sharing a land border with India is eligible only if registered with the Competent Authority; false declaration can cause immediate termination and legal action.
Only one bid per bidder is allowed. No consortium/JV permission or composition rule is stated; subletting of the contract is expressly prohibited.
The bidder is required to inspect and verify every location before bidding. It must provide a service-support escalation matrix and have a dedicated/toll-free support number.
What is being procured: the work, supplies or services, deliverables and quantities, locations, phases, completion or delivery timelines, applicable standards, and notable exclusions.
A two-year comprehensive maintenance contract for existing ITAT CCTV surveillance systems, with preventive maintenance monthly and no dedicated manpower requirement.
The equipment schedule lists 54 dome IP cameras, 87 bullet IP cameras, 4×32-channel NVRs, 17×8/16-channel NVRs, 21 each of Biomax X-990 attendance units, EM locks, L-brackets, safety boxes, Mifare cards and network racks, 19 displays, 24×6-TB HDDs and 16×4-TB HDDs.
Service is spread across 21 ITAT locations: Mumbai, Delhi, Agra, Amritsar, Bangalore, Chandigarh, Chennai, Hyderabad, Lucknow, Pune, Cochin, Indore, Jaipur, Surat, Visakhapatnam, Nagpur, Patna, Cuttack, Allahabad, Raipur and Panaji. Detailed addresses and local contacts are printed in Annexure-III.
All breakdown calls must be attended within 24 hours and service restored within 48 hours. Defective accessories must be replaced with the same brand or equivalent/higher quality at no extra cost; original bills must be produced to establish genuineness. Taking equipment out for approved repair/replacement does not create any reimbursable extra cost.
The system must retain CCTV footage for 90 days. The contractor must support call logging/status tracking through an online portal, provide PAN-India service support, an escalation matrix and dedicated/toll-free support, and may not sublet the contract.
The base contract is 24 months from award. The GeM option clause allows the buyer to increase or decrease quantity or duration by up to 50% at contract issue and, after issue, increase it by up to 50%; lump-sum scope/value increases require service-provider consent.
The complete checklist of documents to submit — mandatory vs conditional, with any prescribed formats, proformas or annexures — plus how to submit: portal and mode, envelope/cover structure, digital signature requirements, signing and attestation rules, and physical originals with their deadline.
Submit online through the GeM portal as a Two Packet Bid (technical and financial). All bid documents are to be uploaded on GeM; technical supporting papers are identified as the Technical Bid, and the price/breakup belongs in the financial packet.
Sign and stamp every page before upload; undertakings must be on company letterhead and signed by the authorised signatory. GeM's Aadhaar-based e-sign is legally at par with a digital signature; no DSC class is specified.
The express ATC amendment removes physical DD submission for EMD and directs online payment. A conflicting GeM buyer-added clause says a DD hardcopy, if used, must reach the buyer within 5 days of Bid End/Bid Opening. After award, an original performance-security FDR, if that form is chosen, must reach the buyer within 15 days.
Every corrigendum/addendum in order — what changed (original vs amended value), its impact, and the action for the bidder — ending with the values that finally apply.
The AI found nothing to report for this question.
Genuine conflicts within and across the documents (original vs corrigenda, clause vs annexure, tender document vs BOQ): both sides with citations, and which value prevails.
The GeM bid says opening is 04-08-2026 at 19:30, while the attachment says pre-qualification at '15 PM' that day and technical opening at 17:00 on the next working day. The GeM Bid Details value prevails because the disclaimer invalidates conflicting buyer-added terms.
Three different thresholds appear: 3 years in GeM Bid Details, 5 years in the attachment's preamble, and 2 years during the last 5 years in Clause 3.1. The 3-year portal threshold prevails over conflicting ATC language; the separate project-value and Mumbai-specific tests remain additional requirements unless clarified.
The attachment expressly amends the tender to online GeM payment and removes physical DD, but the GeM bid also permits surety bond and an account-payee DD whose hardcopy is due within 5 days. No corrigendum resolves the two tender-specific instructions. The express online-only amendment is the more specific instruction, but bidders should obtain a written portal representation before relying on it.
Both clauses require 90 days, but one starts from Bid End Date and the other from bid opening. The Bid Details formulation—90 days from Bid End Date—prevails.
Clause 6.5 first says payment will be made 'in two equal instalments' after six months' service, then expressly states four half-yearly instalments over two years. The latter, internally explanatory sentence applies: four instalments total.
The ATC imposes 1% of total contract value per day for unjustified delay with no ceiling, while GTC liquidated damages are 0.5% of delayed value per week, normally capped at 5% and 10% for inordinate delay. Under the GTC order of precedence, the ATC supersedes GTC, so the uncapped daily penalty applies unless the buyer amends it.
Annexure-III's heading says 23 locations, but it enumerates only 21, and Annexures I-II also expressly state 21. The detailed enumeration and repeated 21-location statements prevail.
Annexure-I totals 54 court-room cameras plus 87 entry-point cameras but prints the combined total as 140; Annexure-II lists 54 dome plus 87 bullet cameras, which equals 141. The itemised quantities indicate 141, but the buyer should confirm before pricing.
The bidding sheet describes an AMC for the 'Treasury Buildings complex', while the notice and annexures concern ITAT CCTV systems across 21 locations. The detailed ITAT scope prevails; the buyer should correct or confirm the financial form before submission.
Only critical, tender-specific pre-bid queries that could materially change bid/no-bid, pricing, eligibility or contractual risk. Skip generic or obvious questions the documents already answer clearly.
Please confirm whether the controlling minimum is 3 years, 5 years, or 2 years during the last 5 years, and whether the Mumbai branch plus two years' Mumbai experience is mandatory despite the PAN-India scope and complete MSE/startup relaxation shown on GeM.
Please confirm the only valid EMD mode, whether any physical original is required, and the applicable performance-security form/deadline (DD within 7 days versus PBG/FDR within 15 days). These are rejection-sensitive conflicts.
Please issue a corrected asset/location schedule confirming 21 versus 23 sites, 140 versus 141 cameras, and replace the Treasury Buildings description in the bidding sheet with the intended 21-location ITAT CMC scope.
Please confirm whether 1% per day applies per incident, per location, or across the contract, and state a maximum aggregate cap; the uncapped ATC conflicts materially with the capped GTC regime.
Please confirm that payment is four equal half-yearly instalments, identify required acceptance/SLA evidence for each instalment, and correct the phrase stating 'two equal instalments'. This materially affects working capital.
Given the requirement to visit every PAN-India location before bidding, please confirm whether visits are mandatory for responsiveness, whether a visit certificate is required, and provide current asset-condition/defect data if visits cannot be completed before 04-08-2026.
Commercial, legal and execution risks a bidder should weigh: liquidated damages and penalties, unusual or one-sided clauses, tight timelines, and payment or security risks.
A 24-hour attendance/48-hour restoration SLA is backed by 1% of total contract value per day with no ceiling. This can exceed the contract value and is much harsher than the GeM GTC liquidated-damages scale.
The bidder bears all repair/replacement costs for ageing pre-owned systems, must use same/equivalent/higher-quality parts, and receives no extra reimbursement. Without verified asset condition, failure rates and obsolescence can make pricing materially loss-making.
The tender shifts asset-condition and network-layout risk to the bidder by requiring visits to every one of 21 dispersed locations before bid and refusing later status requests. The short bid window makes full verification operationally difficult.
Revenue is deferred to half-yearly satisfactory-service milestones, while a 5% security must be furnished shortly after selection and payment is not due until its genuineness is verified. Bidder funds replacements and operations for long intervals.
The buyer reserves broad rights to reject even L1 and discontinue work without reasons. The GeM bid states no arbitration and no mediation clause, increasing enforcement uncertainty and litigation cost.
Quantity or duration can vary by up to 50% at award, and duration can be increased after award. Combined with fixed pricing and an ageing asset base, this creates capacity and inflation exposure.
Failure to start, perform, or furnish security can forfeit EMD/performance security, terminate the contract, downgrade ratings and lead to GeM debarment. False bid documents independently trigger forfeiture and administrative action.
Conflicting site counts, camera totals, payment wording and a mislabelled price form create a high risk of non-comparable bids, underpricing and post-award scope dispute unless clarified before submission.
The inviting authority and relevant contacts: office, person, designation, address, phone and email — and which address receives physical submissions, if any.
Assistant Registrar, Income Tax Appellate Tribunal, 3rd & 4th Floors, Pratishtha Bhavan, 101 Maharshi Karve Marg / M.K. Road, New Marine Lines, Mumbai-400020. Phone: 022-22033849. Email: [email protected].
HOD grievance email: [email protected]. Buyer email: [email protected]. No named buyer officer or direct buyer phone is printed in the GeM Bid Details.
Annexure-III provides the local Assistant Registrar/contact details for all service sites.