Data Entry in Crew Management System, Multi-Tasking Staff and Office Assistant

Publication / upload

Tender uploaded on 20/08/2026 at 19:01 Hrs; Tender Notice No. Sr.DEE/OP/LMG/03 of 2026-27 is dated 20.08.2026.

• No corrigendum has amended the publication/upload date.

Bidding start date

Bidding Start Date is 31/08/2026.

Pre-bid / clarification

Pre-Bid Conference is not required; Pre-Bid Conference Date/Time is Not Applicable.

• No separate clarification-deadline date is stated beyond the e-bid closing.

Bid submission deadline

E-tender closing date/time is 14/09/2026 at 11:00 Hrs on http://www.ireps.gov.in; original/revised bids only up to that time.

• Manual offers are not allowed and any such manual offer received shall be ignored.
• If the specified opening/closing date is a holiday/bandh, opening shifts to the next working day at the same time and place.

Bid opening

Tender opening is at 11:30 Hrs on 14.09.2026 (two-packet system).

• TD cover text shows 'after 111:30 Hrs' (garbled); the notice table and NIT closing context fix opening as 11:30 hrs on 14.09.2026.

Bid / offer validity

Offer validity is 90 days from the date of opening of the bid/tender.

• Contravention / withdrawal within validity makes the tenderer liable to forfeiture of earnest money.
• Period may be extended further if required by mutual agreement.

Contract / completion period

Period of completion is 1095 days (3 years), normally from LOA / work order / agreement as stipulated.

• Bid Form binds the bidder to complete the work within 1095 days from the date of issue of letter of acceptance.
• Services are to commence within 15 days after receipt of written order (unless specified otherwise).

Advertised / estimated value

Advertised tender value is Rs. 6,49,83,641.09 (also shown as Rs. 6,49,86,641/- in the e-tender notice table).

• Bidding style: Single Rate for Each Schedule; Ranking Order For Bids: Lowest to Highest.
• Schedule totals: A Rs. 2,35,40,211.45; B Rs. 1,61,50,001.70; C Rs. 1,98,13,792.04; D (MTS & OA) and E (uniforms Rs. 30,456.00) make up the balance to the advertised value.
• Rates of schedule items are inclusive of GST; rates quoted below statutory wages, EPF, ESI and including GST are invalid and liable to summary rejection.

EMD / bid security

Earnest Money is Rs. 4,74,900.00, payable only online on IREPS (net banking / debit / credit / online gateway); FDR and offline DD/Bankers Cheque/CDR are not accepted.

• EMD is linked to keeping the offer open for the stipulated validity; non-observance makes the amount liable to forfeiture.
• On acceptance, EMD is returned to the successful bidder after submission and verification of Performance Guarantee; unsuccessful bidders' EMD is returned without interest.
• MSEs registered with specified MSME bodies / UDYOG Aadhar etc., or Startups recognised by DIPP, are exempted from minimum EMD under GCC for Services.
• Full EMD is also forfeitable if the successful bidder fails to execute contract documents within 7 days of notice that documents are ready, or fails to commence work within 15 days of order.

Tender document fee

Tender Document Cost is Rs. 0.00; for e-tendering no TDC payment is necessary.

• If any cost were applicable, only online IREPS modes would be accepted.

Performance Guarantee

Successful bidder must deposit Performance Guarantee of 5% of contractual value within 30 days of LOA, in four separate parts of 1.25% each, before signing the agreement.

• Extension beyond 30 days up to submission may be allowed with 15% p.a. penal interest from the 31st day; failure after 90 days of LOA leads to termination, forfeiture of EMD and other dues, and debarring from the re-tender for that work.
• PG initially valid up to stipulated completion and maintenance period (if any) plus 60 days; must be extended if completion is extended.
• Acceptable forms include cash, irrevocable BG, government securities, deposit receipts/POs/DDs/guarantee bonds of SBI/nationalised/scheduled banks, post office/NSC/defence deposits, UTI certificates, and unencumbered FDR in favour of FA&CAO.
• If penalty imposed exceeds 50% of applicable maximum penalty, 25% of applicable PG is forfeited; if exceeds 75%, 50% of applicable PG is forfeited.
• For variation beyond ±25% of original contract value, additional/return of PG at 10% of the excess/decrease applies.

Security Deposit

Documents repeatedly provide for forfeiture of Security Deposit with PG/EMD on default or forged credentials, but no tender-specific SD percentage, amount, form or recovery method is stated in the NIT/TD extracts reviewed.

• Bidders should clarify SD treatment before pricing, because forfeiture language assumes an SD exists alongside the 5% PG.

Payment terms

No advance payment; contractor raises monthly bills certified by Railway representatives and paid by Sr.DFM/LMG after statutory compliances; optional LC payment for tenders of advertised cost Rs. 10 lakh or above.

• Bills jointly signed by contractor and Sr.DEE/OP/LMG representatives; ADEE/P/NGC, ADEE/MEMU&OP/LMG and ADME/P/BPB certify/countersign for their areas before forwarding to Sr.DFM/LMG.
• Before bill payment: Shramik Kalyan / EPFO / ESIC uploads, attendance, wage remittance proof, EPF/ESI/EDLI challans, etc., verified and countersigned by SSE/In-charge.
• Wages to deployed staff must be paid only through bank/e-mode as per Minimum Wages timelines; wage receipts accompany bills.
• Penalties, conservancy cess and other dues are deducted from monthly bills.
• GST-compliant invoices segregating GST are required; GSTIN must be on bills.
• Bank account particulars in the prescribed table are required for release of payment.
• PVC clause text is included in GCC, but applicability is only where Railway Board instructions and long-term contracts beyond 18 months so prescribe; no tender-specific PVC schedule is given in the NIT header.

Technical work experience

One similar single service contract of minimum 35% of advertised bid value, satisfactorily completed in the last 3 previous financial years and the current FY up to tender opening.

• Ongoing contracts count if bills paid amount to at least 35% of the advertised value of this bid.
• Similar service means: any works involving supply of technically skilled manpower for computer data entry work/feeding in CMS (Crew Management System) in Railways/Central/State Govt. Installations or PSUs.
• Work experience certificates from private individuals are not accepted; certificates from public listed company/private company/trusts with annual turnover of Rs. 500 Crore and above may be accepted if issued from Head Office by an authorised person with management authorisation enclosed.
• Details must be submitted in prescribed format with nature/scope, actual completion cost and actual completion date; supporting certificates from govt organisations/PSUs required.
• Approx. 35% threshold on advertised value Rs. 6,49,83,641.09 is about Rs. 2.27 crore.

Financial standing — turnover (T1)

Annual financial turnover not less than 1.5 times the advertised bid value during the last three previous FYs and current FY up to opening, evidenced by audited balance sheet certified by CA (stamp, signature, membership number).

• 1.5 × Rs. 6,49,83,641.09 ≈ Rs. 9.75 crore minimum turnover benchmark.

Financial standing — liquidity (T2)

Access to liquid assets/lines of credit/other financial means equal to 5% of estimated bid value net of other commitments, via audited balance sheet and/or banking reference certified by CA.

• Banking reference must clearly state the amount the bank will lend for this work; from a Scheduled Bank in India; not more than 3 months old on bid submission date.
• If Net Current Assets are negative, only banking references count; otherwise NCA + banking references are aggregated.
• Approx. 5% of advertised value ≈ Rs. 32.49 lakh.
• JV overall liquidity would be arithmetic sum of members — but JV bidding is not allowed on this NIT.

JV / Consortium

JV and Consortium are not allowed to bid (Number of JV/Consortium members allowed: 0).

• Despite generic GCC/JV document lists in the tender booklet, the NIT header controls participation structure for this tender.

Mandatory registrations / licences

Valid Contractor Labour Licence under CLRA Act 1970/Rules 1971 is mandatory; EPF and ESI registration certificates are required; GST-related documents required.

• NIT Technical-Compliances mark Contractor Labour Licence and truthfulness undertaking as Mandatory uploads; EPF/ESI shown as Optional upload fields but the tender document list still requires EPF and ESI certificates among supporting documents.
• Because advertised value exceeds Rs. 200 lakh, one qualified Graduate is required among key personnel documentation (Diploma holder route applies only between Rs. 25–200 lakh).

Debarment, blacklisting, conflict and other disqualifiers

Bidder must not be blacklisted/debarred by Railways or any other Ministry/Department of GoI on bid submission date; must not have suffered bankruptcy/insolvency in last 5 years; only one bid per process; no conflict of interest.

• Central government department/Ministry of Railways must not have banned business with the bidder as on bid submission date.
• Changing name / creating allied firm after ban/suspension is a disqualifier.
• Land-border country restriction certificate required (registration with competent authority if applicable).
• False/forged eligibility certificates: summary rejection and EMD forfeiture during evaluation; after award, termination with forfeiture of EMD/SD/PG and banning (period stated inconsistently as up to two years in NIT vs five years in Annexure XVIII — see contradictions).
• Offers not meeting eligibility or without supporting credential documents are unsuitable/summarily rejected.

Evaluation method

Open tender, two-packet system; ranking lowest to highest. For service contracts ≥ Rs. 50 lakh, GCC provides two-packet evaluation; financial evaluation selects the lowest eligible bidder after L1 credential verification.

• After opening financial bid, tender committee verifies L1 credentials; if not in order, bid is technically unresponsive and process repeats for next higher bidder.
• A QCBS clause is pasted in Additional Terms/NIT technical compliances for consultancy with ISO 9001:2015, but NIT ranking is Lowest to Highest and this is a manpower service contract — treat L1 as the operative method unless Railway clarifies otherwise.

Nature of services

Outsourcing of CMS/ICMS data-entry and lobby support manpower, multi-tasking staff and office assistants, plus uniforms, for 3 years (1095 days) under Sr.DEE/OP, N.F. Railway / Lumding Division.

• Contract type: Service - General; expenditure type: Revenue.
• Work includes data entry of LP/ALP/Train Manager crews, booking/sign-on/off approvals, crew accountal, coordination with Crew Controller/SSE, sister lobby status, CMS reports, CDMS operation, register maintenance, safety device issue/receipt, and other CMS/power-control tasks assigned by site in-charge.

Locations and manpower packages

Manpower is deployed across crew lobbies GHY, NGC, KYQ, LMG, BPB, SCL, DMR, AGTL, JRNA; Power Control (PRC) LMG; Sr.DEE/OP/Office/LMG; and SSE/Loco/LMG office.

• Schedule A — CMS under SSE/Loco/NGC (GHY/NGC/KYQ packages): Rs. 2,35,40,211.45.
• Schedule B — CMS under SSE/Loco/LMG including PRC LMG: Rs. 1,61,50,001.70.
• Schedule C — CMS under SSE/Loco/BPB (BPB/SCL/DMR/AGTL/JRNA): Rs. 1,98,13,792.04.
• Schedule D — MTS & Office Assistant under SSE/Loco/LMG and Sr.DEE/OP/Office/LMG: 3 MTS at Sr.DEE/OP/LMG, 1 MTS at SSE/Loco/LMG, 2 unskilled Office Assistants at Sr.DEE/OP/Office/LMG.
• Schedule E — Uniforms: 360 sets for 60 workers (2 sets/year × 3 years × 60).
• Typical CMS lobby pattern: 3 semiskilled CMS operators + 3 semiskilled assistants on 3×8-hr shifts (06:00–14:00, 14:00–22:00, 22:00–06:00) plus rest givers; PRC LMG has 3 CMS + 6 assistants + 1 rest giver.
• MTS/OA are standard day shift (e.g. 09:00–17:30).

Key operational obligations

Contractor must supply trained semiskilled/unskilled manpower round-the-clock where specified, uniforms/ID cards, a latest computer system with accessories and table for the in-charge, tools/accessories, and comply with labour/safety laws.

• Staff list with photos, bio-data, medical fitness (Annexure X) and police verification (Annexure XI) before commencement.
• No railway quarters, medical facility, passes, pension or TA; contractor bears journey costs and employee safety/compensation.
• Staff changes need prior Sr.DEE/OP/LMG approval; misconduct requires immediate replacement.
• Minimum wages as per CLC notifications must be built into quoted rates; rates below statutory wages/EPF/ESI/GST are invalid.
• Railway may extend or terminate the contract on/before completion; may change or withdraw schedule items; may suspend/terminate on 7 days' written notice without compensation under special conditions.
• SSE/Loco/NGC, BPB or LMG are lobby in-charges; Sr.DEE/OP/LMG decision is final in disputes.

Duration and deliverables

Continuous service delivery for 1095 days with monthly attendance-based man-day quantities as in BOQ/schedules; uniforms over 3 years as Schedule E.

• Quantities are expressed in Man-Days (e.g. 3 persons × 1095 days = 3285 mandays per 3-person roster line).
• Completion period normally effective from LOA or date of execution of work order/agreement as per NIT stipulation.

Portal, mode and digital signature

Bids only through e-tendering on http://www.ireps.gov.in; contractors must be IREPS-registered with Class III Digital Signature Certificates; manual/post/fax/courier/in-person tenders are not accepted.

• Documents attached must be signed digitally; rates entered in the Financial Offer/rate page and digitally signed only are considered.
• Two-packet system: eligibility/technical uploads open as technical bid.
• Tenderers must sign all pages of the tender document; downloaded document integrity must be maintained.
• No post-tender correspondence after closing; suo moto letters treated as null and void.
• Watch website for correction slips/corrigenda; failure to note them still binds the tenderer.

Physical originals / agreement attendance

No physical bid envelope is required; successful bidder (or authorised representative of a firm) must appear and execute contract documents within 7 days after notice that documents are ready.

• Agreement is with the President of India acting through Sr. Divisional Electrical Engineer (OP), Lumding, N.F. Railway.
• Not less than 3 signed contract copies.
• Before starting work: deploy staff dossiers (bio-data, photos, medical fitness, police verification) to Railway authorities — these are mobilisation documents, not bid envelopes.

Signing / attestation rules

When tendered by a firm/company, the tender must be signed by the individual legally authorised to commit the firm; Power of Attorney for agent/partner must be duly stamped and authenticated by Notary Public or Magistrate.

• Railway is not bound by POA or composition changes after contract execution unless recognised after legal advice at contractor's cost.
• Annexure XVIII / truthfulness undertaking is mandatory; failure = summary rejection.
• Additional Conditions for downloaded tender document must be signed and enclosed or tender is liable to rejection.

No corrigendum / addendum found

The tender document set contains no corrigendum or addendum file; NIT and tender booklet dates/values stand as originally issued on 20/08/2026.

• Attached documents are: nit.pdf, TDCMSdataentry20082026.pdf, GCCforServicesRailway-1.pdf, GCCforServicesRailway-2.pdf, GCCSERVICEACS12_1.pdf (generic GCC ACS, not tender-specific corrigendum).
• Final operative dates: upload 20/08/2026 19:01; bidding start 31/08/2026; close 14/09/2026 11:00; open 14/09/2026 11:30; validity 90 days; completion 1095 days.
• Final operative financials: advertised value Rs. 6,49,83,641.09; EMD Rs. 4,74,900; TDC Rs. 0; PG 5%.

Banning period for false/forged certificates

NIT bidder certificate states banning up to two years, while Annexure XVIII in the tender booklet states up to five years for the same default.

• NIT S.No.8–9: forged/false certificate contents lead to forfeiture and banning of business for a period of upto two year (evaluation stage and post-award).
• Annexure XVIII paras 7–8: forged/false eligibility certificates lead to EMD forfeiture and banning up to five years (evaluation) / termination with EMD/SD/PG forfeiture and banning for five years (post-award).
• Action: seek written clarification; until clarified, plan compliance as if the stricter five-year exposure in the signed Annexure XVIII form may be applied, and note both texts in bid clarifications.

Advertised value figure: NIT header vs e-tender notice table

NIT header Advertised Value is 64983641.09, while the tender-document notice table prints Tender Value Rs. 6,49,86,641/- (about Rs. 3,000 higher).

• Schedule-wise NIT amounts reconcile to 6,49,83,641.09 (A 2,35,40,211.45 + B 1,61,50,001.70 + C 1,98,13,792.04 + D components + E 30,456.00).
• Eligibility percentages (35% experience, 1.5× turnover, 5% liquidity) should be computed on the NIT Advertised Value unless Railway amends the notice table.
• Action: confirm controlling advertised value before calculating qualification thresholds and quoting.

QCBS text vs L1 ranking for this service tender

Documents paste QCBS evaluation language for consultancy/ISO cases, but the NIT sets Ranking Order as Lowest to Highest under a two-packet open service tender.

• Additional Terms para 2 / NIT Technical-Compliance S.No.2 describe QCBS weightages (e.g. 70:30) if bidder is consultancy services with ISO 9001:2015.
• NIT Header: Open tender, Two Packet System, Ranking Order For Bids Lowest to Highest; work is CMS data-entry manpower, not consultancy scoring.
• GCC also describes L1 credential verification after financial opening for standard service evaluation.
• Action: confirm that evaluation is pure L1 among technically eligible bidders and that QCBS scoring does not apply.

Security Deposit referenced without stated SD quantum

Multiple clauses require forfeiture of Security Deposit together with PG/EMD, but the tender-specific commercial terms only quantify Performance Guarantee (5%) and EMD — not SD percentage or recovery.

• Special condition 35 and forged-credential consequences mention SD forfeiture.
• Additional Terms / NIT General Instructions specify PG at 5% within 30 days of LOA, with no parallel SD rate.
• Action: clarify whether any SD is recovered from bills or if only PG applies under GCC for Services 2018 as adopted for this tender.

Confirm controlling advertised value for eligibility maths

Which figure is controlling for 35% experience / 1.5× turnover / 5% liquidity — NIT Advertised Value 6,49,83,641.09 or notice-table 6,49,86,641?

• Difference is small but material to CA certificates and similar-work threshold drafting.
• Ask Railway to issue a correction slip aligning both figures.

Breadth of 'similar work' definition

Does similar work strictly require CMS (Crew Management System) feeding experience, or will any computer data-entry skilled-manpower contract for Railways/Central/State/PSU qualify?

• Definition says 'computer data entry work/feeding in CMS (Crew Management System)'.
• If CMS-specific past work is mandatory, many otherwise capable manpower contractors are locked out — critical bid/no-bid issue.

Security Deposit amount and form

What is the Security Deposit percentage/amount, form and recovery method, given forfeiture clauses mention SD but commercial terms only fix 5% PG?

• Need clarity before cash-flow and working-capital pricing for a 1095-day manpower contract.

Evaluation method: L1 or QCBS

Confirm that this tender will be decided on lowest eligible financial bid (L1) and that QCBS weightages do not apply.

• Affects whether ISO consultancy scoring or pure price competition drives award.

Wage revision / statutory increase risk during 3 years

If CLC minimum wages, EPF/ESI or GST change during 1095 days, will Railway reimburse the difference or must the single schedule rate absorb all escalation?

• Special conditions say contractor shall not claim increase over tender rates; schedule rates are inclusive of GST; PVC text exists in GCC without a tender-specific PVC table.
• This is the main pricing-risk clarifier for a 3-year labour contract.

7-day termination without compensation

Does Special Condition para 25 (terminate/suspend on 7 days' notice without compensation or reasons) override GCC determination procedures, and is any demobilisation payment due?

• Material contractual-risk query for multi-location staffing of ~60 workers.

Liquidated damages and performance penalties

Delay LD of 0.10% of contract value per week or part week, capped at 5% of contract value; cumulative penalty for dissatisfactory performance/quality capped at 10% of original contract value (unless bid states otherwise).

• Token penalty may also be levied while granting extension under GCC 5.2.
• If penalties exceed 50%/75% of applicable maximum penalty, 25%/50% of applicable PG is forfeited.
• Penalties are deducted from monthly bills before payment.

One-sided suspension/termination and forfeiture

Special conditions allow Railway to suspend or permanently terminate on 7 days' written notice without reasons or compensation; negligence/unsatisfactory work leads to termination with forfeiture of PG, SD and EMD.

• Failure to submit PG within 90 days of LOA: contract terminated, EMD forfeited, contractor debarred from re-tender for that work.
• Railway may extend or terminate on/before completion and may change/withdraw schedule items at any time.
• Sr.DEE/OP/LMG decision is final on disputes regarding unsatisfactory working/termination.

Statutory wage and compliance cash-flow risk

Quotes must embed current statutory wages, EPF, ESI and GST; below-statute bids are invalid, yet contractor cannot claim rate increase — creating 3-year escalation exposure unless PVC is later applied.

• Monthly bill release depends on Shramik Kalyan/EPFO/ESIC uploads, wage proofs and challans; non-compliance stalls payment.
• If contractor underpays labour, Railway may impose penalty and deduct amounts from bills to pay workers.
• Conservancy cess recovered from monthly bills on labour-strength slabs.
• No advance payment; contractor funds ~60-person multi-state deployment including Northeast locations.

Execution / multi-location operational risk

Round-the-clock CMS staffing across many NFR locations plus day-shift MTS/OA, with contractor-supplied computers, uniforms, ID cards, police verification and medical fitness before start.

• Commencement within 15 days of written order; agreement execution within 7 days of notice — tight mobilisation.
• Intoxication and misconduct attract penalties/removal; contractor liable for damage to Railway property and workmen compensation.
• No Railway medical facility, accommodation, passes or TA for contractor staff.
• High PG cash lock-up: 5% of ~Rs. 6.5 crore (~Rs. 32.5 lakh) split in four instruments, valid through completion + 60 days.

Credential and eligibility rejection risk

Similar-work definition is CMS/data-entry specific; private client certificates largely unusable; L1 credentials are re-verified after financial opening and can invalidate the bid.

• Offers without supporting govt/PSU credential documents are summarily rejected.
• False documents risk EMD/SD/PG forfeiture and multi-year banning.

Tender inviting / accepting authority

Senior Divisional Electrical Engineer (OP), Lumding Division, Northeast Frontier Railway, acting for and on behalf of the President of India.

• NIT signed by Arjun Singh, Designation: Sr.DEE/OP.
• Tender Notice No.: Sr.DEE/OP/LMG/03 of 2026-27 dated 20.08.2026.
• Tender No.: EL-LM-26-27-OP-12 (also written EL/LM/26-27/OP/12).
• Office address for Bid Form / agreement: Sr. Divisional Electrical Engineer (OP), N.F. Railway, Lumding, P.O.: Lumding, Dist: Hojai, PIN: 782447.
• Successful bidder executes agreement through Sr.DEE(OP), Lumding; physical bid submission address is not applicable (e-tender only).
• No tender-specific phone or email of Sr.DEE/OP is printed in the NIT/TD; for portal difficulty, contact IREPS website help desk.

Bill certification / payment offices

Monthly bills certified by Sr.DEE/OP area representatives and ADEE/ADME officers, then paid by Sr.DFM/LMG.

• ADEE/P/NGC, ADEE/MEMU&OP/LMG and ADME/P/BPB certify/countersign bills for their respective areas.
• Site in-charges include SSE/Loco/NGC, SSE/Loco/LMG, SSE/Loco/BPB and CPRC/LMG for power control.