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Hiring of Agency for IT Projects- Milestone basis
Uttar Pradesh Gramin Bank · Lucknow, Uttar Pradesh9560969
Written by TenderKart AI from the documents published when it was generated. Check the tender for later corrigenda before you bid.
4 Jul 2026
2 Sept 2026
₹15 Cr
₹30 L
All important dates as they stand after corrigenda: publication, pre-bid/clarification deadline, bid submission deadline, bid opening, and bid validity period.
GeM Bid GEM/2026/B/7746645 and Joint RFP issued on 04-07-2026 / 04.07.2026.
Latest GeM pre-bid meeting was 20-07-2026 15:00 through VC (Corrigendum 4). Original RFP pre-bid query cutoff 13.07.2026 15:00 IST and meeting 14.07.2026 15:00 IST; GeM later set 16-07-2026 then 20-07-2026.
Latest document-stated last date of bid submission is 27.08.2026 (Corrigendum 8). Original GeM/RFP closing was 27-07-2026 15:00 IST for online GeM + offline physical documents.
Eligibility-cum-Technical Bid Opening was originally 27-07-2026 15:30 IST (GeM and RFP). Opening tracks bid end (+30 minutes on GeM); Corrigendum 8 does not restate a separate opening timestamp beyond moving submission to 27.08.2026.
Bid offer validity is 180 days from the bid end/last date of bid submission; if the last date is extended, validity is reckoned from the revised date.
GeM contract period 5 Year(s) 1 Day(s). RFP contract is Implementation Period + 5 years per bank from Phase 2 Go-live; Phase 1 within 30 days of PO, Phase 2 within 90 days of PO, Phase 3 within 120 days of PO.
Tender value or estimated cost, EMD/bid security (amount, acceptable forms, validity), tender document fees, performance security, and key payment terms.
Estimated Bid Value INR 15,00,00,000 (Inclusive of all taxes) on GeM; declared for EMD guidance and turnover/experience eligibility.
EMD is ₹30,00,000 (Rupees Thirty Lakhs Only) as Bank Guarantee from a Scheduled Commercial Bank (other than UPGB, GGB and cooperative banks), naming UPGB as beneficiary, valid minimum 210 days from last bid submission date (Annexure-XXX). GeM EMD Amount 3000000; Advisory Bank Bank Of Baroda; beneficiary Senior Manager Priyanka Singh, UPGB.
Tender fee / cost of bid document is Nil (GeM RFP).
Performance security 5% of contract value to each Bank within 30 days of PO, as Bank Guarantee from a scheduled commercial bank in India, valid for contractual period + 60 days (Annexure-IV). GeM ePBG Percentage 5.00%, duration 62 months, Advisory Bank Bank Of Baroda.
Table-B implementation cost paid on milestones (no advance): 10% Phase 1 delivery, 25% Phase 2 UAT, 25% Phase 2 Go-Live, 20% Phase 3 UAT, 15% Phase 3 Go-Live, 5% Final Acceptance. Table-A license+AMC and Table-C OTS/FMS paid quarterly in advance from Phase 2 Go-Live; Year 2+ annual fees half-yearly in advance. Payment within 30 working days of undisputed invoice.
Bank-wise commercial pricing across License+AMC (Table A), Implementation (Table B), Onsite support (Table C), and Change Request person-day rates (Table D). GeM Option Clause allows ±25% quantity/duration at award; after award only increase up to 25%; lumpsum scope/value increase up to 25% with service provider consent.
Every pass/fail eligibility and qualification requirement: experience and past performance, turnover/net worth, registrations and certifications, consortium/JV rules, and debarment or blacklisting conditions.
Bidder must be registered in India as Company/PSU/PSE/Proprietorship/Partnership/LLP and in operation minimum 5 years as of RFP date.
Bidder must not be from a country sharing a land border with India under GFR 2017 amendments, or must be registered with DPIIT Competent Authority (Annexure-VIII).
Bidder must be OEM/OSD or Authorised Indian Representative. No consortium/JV bids. Average turnover minimum Rs 12 Cr over FY 23-24, 24-25 and 25-26 (MSE/Startup Rs 6 Cr). If FY 2025-26 audited FS unavailable: submit FY 22-23 to 24-25 audited FS + undertaking + provisional FY 25-26 FS (variance ≤10% vs final audited).
Profitable on PAT for at least 2 of last 3 financial years; net worth not negative on 31.03.2026 and not eroded by more than 30% in last three years ending 31.03.2026.
Bidder and OEM must not be debarred/blacklisted by GoI/State/regulators/PSUs/other institutions at bid submission; bidder not insolvent, bankrupt, in receivership or being wound up (Annexure-II).
Bidder/OEM/OSD in EFRM software business minimum 5 years as of bid date (MSME: 3 years as on 31.03.2026). Proposed solution/transaction monitoring live at minimum 2 SCBs/RRBs in India — one ≥800 branches and one ≥700 branches — live ≥2 years as of 31.03.2026 (branch thresholds reduced by corrigendum from 1,500 and 1,000). Channel integration experience with minimum 3 channels in a single implementation including UPI mandatory (from CBS, IB, MB, Debit card, UPI, AEPS).
OEM India development & support centre with ≥150 technical resources on payroll; authorised-representative bidder centre with ≥100 technical resources. Certifications: mandatory ISO 27001:2022 plus any one of ISO 9001 / ISO 20000 / CMMI L3+ / PCI-DSS 4.0; bidders without PCI-DSS 4.0 may still participate if solution supports PCI-DSS v4.0 compliance artefacts (Annexure-XXIX) and TLS 1.2+.
Valid GST/PAN and statutory licences; no related entity dual participation; labour-law compliance; bidder+OEM undertaking that ALL technical/functional SoW features are available (Annexure-XV).
Stage 1 pass/fail on all eligibility + all mandatory functional/technical specs. Stage 2 technical scoring out of 100 with minimum 70 marks (QCBS technical:financial 70:30). Functional compliance minimum 85% with OOTB=1 scoring.
What is being procured: the work, supplies or services, deliverables and quantities, locations, phases, completion or delivery timelines, applicable standards, and notable exclusions.
Joint RFP for Supply, Installation, Implementation, Management and Maintenance of an Enterprise Fraud Risk Management (EFRM) Solution for Uttar Pradesh Gramin Bank and Gujarat Gramin Bank, with one consolidated bid and bank-wise commercials; H-1 executes independent contracts with each Bank.
Enterprise-wide off-the-shelf EFRM including Case Manager, Scenario/Rule Manager, Decision Engine, Rule Simulator, dashboards, enterprise reporting, data sandbox, workflow; plus AI/ML advanced analytics, mule/scam/anomaly detection, network/graph analysis, and post go-live manpower for continuous enhancement.
Term Enterprise Licenses and ATS for implementation period + 5 years for both Banks independently, unrestricted enterprise-wide (users, transactions, channels, products, branches, asset size present and future). Implementation at each Bank's DC (Mumbai primary cited) and DR (Hyderabad/Mumbai or Bank-decided) including Test/Dev/Training; relocation support at no extra cost.
Phase 1 (≤30 days from PO): install DB/app at DC/DR and UAT channel integrations. Phase 2 (≤90 days from PO): priority live channels — UPI, CBS/Finacle (incl. staff/internal/mule), Mobile Banking, Internet Banking, Debit Card/ATM/POS/e-com, IMPS, AEPS. Phase 3 (≤120 days from PO): SMS/Email gateways, IVRS/call centre, BBPS, behavioural biometrics SDKs, payment gateway/PFMS/NPCI EFRMS/threat intel feeds, HRMS, AML and I4C integrations, plus any additional channels during contract.
GeM consignee Priyanka Singh, Uttar Pradesh Gramin Bank, NBCC Commercial Complex, Gomti Nagar, Lucknow 226010; quantity Project/Lumpsum.
The complete checklist of documents to submit — mandatory vs conditional, with any prescribed formats, proformas or annexures — plus how to submit: portal and mode, envelope/cover structure, digital signature requirements, signing and attestation rules, and physical originals with their deadline.
Two-packet bid on GeM portal (www.gem.gov.in): Part-I Technical and Part-II Commercial with price breakup. All documents except listed offline items must be uploaded on GeM; bids by any other mode not accepted.
Physically submit to UPGB only (amended): (1) Joint Bid Security EMD BG ₹30,00,000 naming UPGB (Annexure-XXX); (2) Pre-Contract Integrity Pact (Annexure-V) on stamp paper signed by Authorised Signatory. Sealed envelope super-scribed with Joint RFP title and 'DO NOT OPEN BEFORE [technical bid opening date/time]'; plus bidder name/address. Deliver by bid deadline to GM, Fraud Risk Management Cell, UPGB HO Lucknow.
All bid documents signed by authorised signatory with Board Resolution or Power of Attorney (Annexure-XVIII). Attested photocopies of eligibility proofs; relevant portions highlighted. Integrity Pact on stamp paper; OEM-SI undertaking on non-judicial stamp paper, notarised (Annexure-XXVIII). Commercial bid on bidder letterhead, each page signed with name and seal.
Every corrigendum/addendum in order — what changed (original vs amended value), its impact, and the action for the bidder — ending with the values that finally apply.
GeM C1 set QCBS technical:financial 70:30 with max 100 / cutoff 70 'As per RFP Document', and presentation venue through VC. Bank also published filled RFP pack (GeM ref GEM/2026/B/7746645, issuance 04.07.2026, original close 27.07.2026).
Published expanded Joint RFP PDF including printed annexure formats (Annexures I–XXVII) and commercial/technical bid forms.
GeM pre-bid meeting moved from RFP 14.07.2026 to 16-07-2026 15:00 (C3), then to 20-07-2026 15:00 Through VC (C4, final pre-bid slot in documents).
Substantive amendments included: OEM-SI joint notarised undertaking (Annexure-XXVIII) when relying on OEM experience; certification rule relaxed to mandatory ISO 27001:2022 + any one other cert, with PCI-DSS alternative path (Annexure-XXIX); live-reference branch thresholds reduced to ≥800 and ≥700; revised Annexure-X and commercial bid attachments; evaluation wording for mandatory channels clarified.
EMD BG beneficiary changed to UPGB only (still ₹30 lakh, 210-day validity, Annexure-XXX). Offline physical EMD+Integrity Pact only to UPGB (not both banks); offline amount clarified as ₹30 lakh (not ₹60 lakh). Turnover clause allows provisional FY 2025-26 FS path with ≤10% variance. Last date of submission stated as 27.08.2026. Revised Annexure-X, XXVIII and Part II commercial bid attached.
Banks confirmed operative EMD is Rs 30,00,000 (Thirty Lakhs); cover/Schedule [A] 'Sixty Lakhs' and offline ₹60,00,000 references were inadvertent discrepancies. Multiple bidder queries on EMD amount received the same clarification.
Publication 04.07.2026; final pre-bid 20-07-2026 15:00 VC; latest written bid submission deadline 27.08.2026; bid validity 180 days from last submission date; EMD ₹30,00,000 BG to UPGB (210 days); ePBG/PBG 5% per Bank for contract+60 days / 62 months on GeM; estimated value ₹15 Cr; turnover ₹12 Cr avg (₹6 Cr MSE/Startup); no consortium; branch refs ≥800 & ≥700; certs ISO27001 mandatory + one other; offline only to UPGB; QCBS 70:30 with technical cutoff 70.
Genuine conflicts within and across the documents (original vs corrigenda, clause vs annexure, tender document vs BOQ): both sides with citations, and which value prevails.
Cover page and Schedule [A] state Joint EMD ₹30,00,000 with words 'Rupees Sixty Lakhs Only', and original offline clause required a ₹60,00,000 co-beneficiary BG, while Clause 6.1 and GeM state ₹30,00,000 (Thirty Lakhs). Banks' pre-bid replies and Corrigendum 8 settle operative EMD at ₹30,00,000 naming UPGB only.
Original RFP required simultaneous physical submission of EMD and Integrity Pact to both UPGB and GGB; Corrigendum 8 revises offline submissions to UPGB only.
Original eligibility required one reference bank ≥1,500 branches and one ≥1,000 branches; corrigendum revised to ≥800 and ≥700 branches.
Original eligibility required any three of five certifications with ISO 27001 and PCI-DSS described as mandatory in places; corrigenda revise to mandatory ISO 27001:2022 plus any one other listed cert, and allow participation without PCI-DSS 4.0 subject to Annexure-XXIX/TLS conditions.
Frozen GeM Bid Document and original Schedule [A] show Bid End 27-07-2026 15:00, while Corrigendum 8 states last date of submission 27.08.2026.
GeM item category is generic 'Hiring of Agency for IT Projects- Milestone basis', while ATC/RFP scope is a full Enterprise Fraud Risk Management solution for two RRBs.
Only critical, tender-specific pre-bid queries that could materially change bid/no-bid, pricing, eligibility or contractual risk. Skip generic or obvious questions the documents already answer clearly.
Corrigendum 8 sets last submission date 27.08.2026 but does not restate an exact opening timestamp; frozen GeM PDF still shows 27-07-2026. Ask buyer to publish definitive GeM Bid End and Bid Opening date/time and whether offline hard-copy cutoff is identical to the GeM clock.
Tender cannot be split and successful bidder must implement for both banks, yet payment is only for channels actually implemented and banks may omit items. Seek written clarification on minimum committed scope/TCO per bank, compensation if one bank defers Phase 2/3, and whether refusal/inability on one bank voids the other contract.
Banks provide hardware per bidder sizing, with zero-tolerance ≤100 ms response and heavy TPS obligations. Confirm acceptance process for sizing, who bears cost if production volume exceeds sized TPS, and documentary threshold for 'hardware failure or network time out from source channels' SLA exclusion.
Ask for definitive escrow agent model (joint vs per-bank), deposit contents (source vs object/config), update frequency, and exact default/insolvency triggers for release—pre-bid pack shows repeated bidder IP/escrow clarifications still risk-sensitive for OEM pricing.
Confirm required L1 headcount per bank/shift, whether shared remote NOC is acceptable for non-critical hours, and replacement TAT—RFP requires direct-payroll L1 presence all shifts with ₹5,000/day absence penalty and concurrent SLA caps.
Commercial, legal and execution risks a bidder should weigh: liquidated damages and penalties, unusual or one-sided clauses, tight timelines, and payment or security risks.
Phase 1 in 30 days, Phase 2 priority multi-channel go-live in 90 days, Phase 3 extended integrations in 120 days from PO for each bank independently—with implementation-delay penalty 1% of phase cost per week (cap 10% TCO).
Uptime ≥99.90% quarterly; response-time and incident penalties; VAPT/IS audit gap daily/weekly penalties; resource absence and escrow default penalties—all concurrent, aggregate cap 10% of each Bank’s TCO, after which bank may terminate and invoke PBG. Erroneous behaviour causing monetary/business loss recoverable on actuals.
No advance; milestone-gated Table-B payments; banks may omit any commercial-bid channel/module without compensation; licence/OTS paid only from Phase 2 Go-Live onward—bidder carries front-loaded delivery risk for both banks.
₹30 lakh EMD (210-day BG) plus 5% PBG to each bank for full contract+60 days / 62 months. EMD forfeitable for withdrawal, false statements, or failure to sign/furnish PBG, with possible 2-year tender suspension.
Enterprise licences must cover unrestricted users/transactions/channels/branches/asset size present and future for both banks; RBI/NABARD mandated changes free of cost; major version upgrades including porting customisations at no additional cost during contract.
Banks may accept/reject any/all bids, annul process without liability, modify terms before deadline, waive minor informalities, and optionally conduct reverse auction. Canvassing leads to disqualification.
The inviting authority and relevant contacts: office, person, designation, address, phone and email — and which address receives physical submissions, if any.
Ministry of Finance – Department of Financial Services – Regional Rural Banks (RRB) – Office: Uttar Pradesh Gramin Bank. GeM buyer email [email protected]; HOD grievance email [email protected].
Head Office: 2nd Floor, NBCC Commercial Complex, Vardan Khand, Gomti Nagar Extension, Lucknow – 226010, Uttar Pradesh. Website www.upgb.bank.in. RFP contact email [email protected].
Head Office: 3rd/4th Floor, Suraj Plaza-1, Sayajiganj, Vadodara – 390020, Gujarat. Website www.ggb.bank.in. RFP contact email [email protected].
RFP and corrigenda published on www.upgb.bank.in, www.ggb.bank.in and GeM portal www.gem.gov.in.