O&M of Existing eProcurement Platform Application

Tender publication / issue

Tender call notice issued on 31.07.2026 on the eProcurement portal.

• Reference: TGTSL-EPROC/PROJ/1/2025.
• Schedule values are as published in the Tender Schedule notice (corrigendum); the main RFP body does not contain a complete dated schedule table.

Pre-bid meeting and query deadline

Pre-bid meeting on 07.08.2026 at 11:30 AM; tender queries by 04:00 PM on 07.08.2026.

• Venue: Conference hall, TGTS, HACA Bhavan, Hyderabad.
• Queries are to be sent by email to the contacts listed in the tender schedule.

Bid submission deadline

Bid closing on 18.08.2026 at 03:00 PM on the eProcurement portal.

• Bids must be submitted online only; portal registration is free at https://tender.telangana.gov.in.
• Tender document price DD must be paid not later than 1 hour before bid closing date & time.

Bid opening

Online bid opening on 18.08.2026 at 03:30 PM on the e-procurement website.

Bid validity period

Bid validity duration in days is not quantified in the tender documents.

• Clause 5.2.7 says bids shall remain valid for the days/duration specified in the bid document after financial bid opening, but no numeric validity period is stated.
• EMD/bid security validity is stated as 60 days beyond the bid validity period.
• TGTS may seek extension of bid and EMD validity in exceptional circumstances.

Post-award signing and takeover timelines

Contract signing and PBG within 7 days of NoA; O&M contract period is 36 months from agreement signing.

• PBG submission: within 7 days of Notification of Award (NoA).
• Contract signing: within 7 days of NoA.
• Contract/O&M period: 36 Months (3 years) from the date of contract/agreement.
• Payment schedule sets signing of contract & inception report as 10 days from LOI & signing = T0; takeover/KT then leads into O&M (see contradictions on T0/T1 definitions).
• Exit management: T1 + 36 Months, with last quarter payment and return of PBG.

Estimated / tender value

No estimated cost, ECV or project value for this O&M engagement is stated in the tender documents.

• Commercial bid is a lump-sum O&M cost for 36 months including change requests/modifications.
• Performance security is expressed as 5% of project value, but project value itself is not quantified upfront.

Bid document fee

Bid Document Price is Rs.15,000 by DD in favour of The Managing Director, TGTS, Hyderabad.

• Tender document price is non-refundable.
• Main RFP also allows demand draft / cashier’s cheque / certified cheque drawn in favour of “The Managing Director, Telangana Technology Services Limited”, payable at Hyderabad, not later than 1 hour before bid closing.
• Only bidders who have purchased the Tender Document may bid.

EMD / bid security

EMD is Rs 25.00 lakhs; scanned copy online, original instrument to TGTS before PQ bid opening.

• In favour of “The Managing Director, Telangana Technology Services (TGTS)”.
• Acceptable forms under the limits table: DD / Banker Cheque / Bank Guarantee from any Nationalized/Scheduled Bank having a branch at Hyderabad.
• Clause 5.2.10 also lists bank guarantee, irrevocable letter of credit, or cashier’s certified check issued by a reputed scheduled bank in India with at least one Hyderabad branch (see contradictions).
• Bid security validity: 60 days beyond bid validity period.
• Unsuccessful bidder EMD returned promptly, not later than 30 days.
• Forfeiture triggers include bid withdrawal during validity, failure to sign contract, failure to furnish PBG, price increase during validity, wrong/manipulated/hidden information.
• BG format is printed as Annexure I.

Performance security (PBG)

Performance security is 5% of project value, to be submitted within 7 days of NoA.

• Validity: 60 days beyond completion of all contractual obligations, including warranty obligations.
• Forms: bank guarantee or irrevocable letter of credit from a reputed bank in India with a Hyderabad branch; or cashier’s cheque / banker’s certified cheque / crossed DD / pay order in favour of TGTS.
• PBG format printed as Annexure II.
• Failure to sign contract or furnish PBG can lead to annulment of award and forfeiture of bid security.
• On contract amendment, PBG amendment to be furnished within 15 days.
• Discharge/return: not later than 30 days after completion of all formalities under the contract (wording differs from the 60-day validity statement).

Portal transaction fee and corpus fund

e-Procurement transaction fee as per portal; successful bidder pays 0.04% of quoted value as corpus fund.

• Transaction fee is statutory and not considered for bid evaluation.
• Electronic payment gateway integration referenced for portal transaction fee payment.

Payment terms

O&M payments are equated quarterly instalments after complete takeover/KT, subject to invoice, certification and SLA deductions.

• Contract Agreement is signed by the ITE&C Department; project period 36 months from agreement signing.
• During takeover/KT, payment continues to the existing System Integrator until takeover & KT are completed and confirmed by the selected SI.
• No additional payment for resource deployment beyond agreed scope unless approved under Change Request.
• Invoice with detailed milestone report and applicable taxes to TGTS/ITE&C; TGTS validates and applies SLA penalties.
• Currency of payment: Indian rupees.
• Prices are fixed as quoted, except adjustments authorized in SCC or bid-validity extension; SCC is stated as NIL.
• Vendor is entirely responsible for taxes/duties/license fees; TDS as applicable; new/changed taxes after bid date to ITE&C Department account (Form F1 note).
• QCBS selection: 70% technical / 30% commercial.

Legal entity and business vintage

Bidder must be an Indian company primarily in O&M of large-scale enterprise/e-Governance projects, in business at least 10 financial years as on 31 March 2025.

• Registered under the Indian Companies Act.
• Companies registered only for sale of hardware/software or other irrelevant lines of business shall not be entertained.
• Document: Certificate of Incorporation (criteria table cites Form P1).

Blacklisting / clean track record

Bidder blacklisted/ineligible/debarred by any State/Central Government or PSU, or engaged in corrupt/fraudulent/unethical practices as on bid submission date, is ineligible.

• Self-declaration required (criteria table cites Form P2; annexure prints Form P5 Clean Track Record).
• Form P5 declaration is as on the Bid calling date for Central/State/Quasi Government Departments or Organizations in India.

Financial criteria

Average annual turnover at least ₹20 Crores in last three FYs from SI/O&M of IT projects only, with positive net worth as on 31.03.2025 for the last three years.

• Submit audited financial statements and auditor certificate of revenue composition for FY 2022-2023, 2023-2024 and 2024-2025 (criteria table cites Form P3; annexure Form P2 is the turnover table).

Prior O&M experience

Prior O&M experience on large-scale Govt/PSU IT applications meeting scale and value thresholds, with Go-Live in last 3 FYs.

• Application must meet at least one of: multi-user with minimum 5,000 active users; OR high transaction processing system; OR public-facing 24×7 availability requirements.
• Project value: Single Project – ₹300 Lakhs; OR Two Projects – ₹150 Lakhs each; OR Three Projects – ₹70 Lakhs each.
• Evidence: Form P4/project citation with work order and Go-live/completion certificates.
• Separate relevant experience criterion (criteria Form P5) requires O&M of enterprise IT apps involving workflow/transaction/citizen-facing/third-party integrated systems demonstrating ≥99.5% availability, secure operations/audit compliance and multi-user environment.
• Domain-specific procurement/tendering experience is not mandatory.

Certifications

At least one of ISO 27001 or STQC/CERT-In audit compliance for applications is required.

• Criteria table cites Form P6; no printed Form P6 is included in Annexure VII.

Conflict of interest and local presence

No adverse conflict of interest; non-Telangana bidders must establish a Telangana office within 30 days of contract signing and raise invoices with TG GST number only.

• Conflict of interest affirmative statement cited as Form P7.
• Local presence undertaking cited as Form P8.
• Neither Form P7 nor Form P8 is printed in the annexures.

Consortium, subcontract and bid completeness

No consortium or subcontract is allowed; bidder must bid for all items and take total responsibility for defect-free SLA-driven operation.

• PQ, Technical and Financial forms are to be submitted separately with due attestation.
• Application fee, EMD, security deposit, performance guarantee etc. must be submitted; deviation results in rejection.
• Non-conforming bids include non-compliance with any RFP clause or failure to follow required format.
• Suo moto discounts after commercial bid opening lead to automatic disqualification.

Technical qualification threshold and mandatory team

Minimum 70 technical marks required; mandatory key manpower profiles must be proposed or the proposal is rejected.

• Technical evaluation is out of 100 marks across past experience, transition/exit, operations framework/tools, key resources, security/data management and backup/DR/BCP.
• Mandatory team totals 19 resources: Project Manager (1), Sr. Programmers (2), Programmers (4), Testers (2), DBA (1), System Admin/Network Support Engineers (2), Functional Consultant (1), Helpdesk Team Lead (1), Helpdesk support Engineers (4), Cloud Admin (1).
• Key personnel cannot be replaced without prior written ITE&C approval; replacements must be equal/higher; frequent unjustified replacement attracts penalties/breach.
• If education qualification criteria not met, zero score for that resource.

What is being procured

Selection of a System Integrator for comprehensive O&M of the existing TG e-Procurement Platform (application only), on a man-month resource basis.

• Platform is owned by ITE&C Department, GoT; day-to-day O&M facilitated through TGTS.
• Engagement is strictly limited to O&M of the existing platform — not redesign/redevelopment of domain-specific functionalities.
• SI changes limited to bug fixes, statutory updates, configuration changes, performance improvements and security enhancements.
• Infrastructure/cloud hosting is provided by ITE&C; SI coordinates but does not provision infrastructure.

Functional coverage

O&M covers the full TG e-Procurement solution across supplier management, e-tendering, e-auctions, indent/contract/catalogue/order, budget/e-payments, MIS and helpdesk.

• Functional highlights include e-Procurement lifecycle, e-Auction (Parichay SSO / MeriPehchaan NSSO, Aadhaar e-KYC, DigiLocker, UPI, PKI, timestamping, DR/BCP), and e-Invoice (IRP, IRN/QR).
• Detailed module-wise scope is in Annexure IV (Vendor Management, e-Procurement, e-Auction, Indent, CMMS, Catalog, E-Payment Gateway, Reports, Support Operations, DPDP, backup, audits, training, RACI, etc.).
• All changes due to policy, audit observations, security advisories or departmental instructions are treated as part of O&M.

Service model, SLAs and compliance

24×7 monitoring/incident management with preventive/corrective/adaptive maintenance, security patching, DR coordination and DPDP-aligned data protection.

• Compliance expected with GFR-2017, CVC, MeitY/DIT, CERT-In/STQC, PKI non-repudiation/audit trails and DPDP Act 2023 (SI as Data Processor only).
• Data ownership, source code and IP vest exclusively with Government of Telangana.
• SLA excludes downtime attributable to infrastructure/cloud/network/third-party services, subject to ITE&C/TGTS validation.
• Preventive maintenance failures leading to incidents are treated as SLA breaches.

Duration, governance, escrow and exit

36-month O&M period with quarterly performance-linked payments, source-code escrow and mandatory exit support.

• Extension, if any, on mutually agreed commercial terms.
• ITE&C is apex controlling authority; TGTS is nodal agency for operational oversight.
• Source code escrow: complete source code, build scripts, DB schemas, configs and deployment docs with TGTS-approved escrow agency; quarterly updates; release on specified trigger events.
• Exit management: mandatory documentation, source code handover, and minimum three months exit support at no additional cost.
• Location/operations context is Telangana e-Procurement platform; local Telangana presence required for contract performance.

Takeover / go-live and deliverables

SI must complete takeover/KT from the existing SI, then run O&M for 36 months and exit-manage back to the department.

• Payment schedule: T0 = signing of contract & inception report within 10 days of LOI & signing; takeover/KT then O&M from complete handover.
• Annexure timelines also define T0 as project initiation within 15 days of signing and show takeover as T0+30 days / O&M as T1=T0+15 days (internal inconsistency — see contradictions).
• Project deliverables and RACI for cloud hosting are detailed in Annexure IV sections 21–22.
• Existing technology stack is listed in Annexure III.

Submission mode and portal

Three-part online bid only on https://tender.telangana.gov.in — Pre-Qualification, Technical and Financial.

• Free registration on the e-procurement platform.
• Financial bid Form F1 online only; rates in Indian Rupees.
• Documents uploaded online are the ones considered for evaluation; TGTS may later ask for physical copies of uploaded documents.
• Bidders should submit after pre-bid minutes and incorporate amendments.

Physical originals and signing rules

Original EMD instruments must be submitted to O/o The Managing Director, TGTS, HACA Bhavan, Hyderabad before PQ opening / as required; authorized representative must initial pages and provide Power of Attorney.

• Scanned EMD upload is mandatory online; failure to furnish original DD/instruments results in rejection; postal delay risk on bidder.
• English language for proposal and correspondence unless specified otherwise.
• No interlineations/overwriting except corrections initialled by authorized representative.
• One copy of PQ+TQ documents to be submitted if asked by TGTS.
• Relevant support documents require due attestation of the competent authority.
• No separate Class-III DSC specification is printed beyond portal submission norms.

Corrigendum 1 — Tender Schedule notice

A one-page Tender Schedule (Other) sets/republishes the key tender dates, bid document price and contact emails.

• File: corrigendums/Other/Eproc- Tender Schedule_2.pdf.
• The main 108-page RFP does not contain an equivalent filled 'Section A' schedule table, though it cross-refers to Section A mail-ids and the tender call notice for deadlines.
• No other corrigenda are present in the workspace.

Schedule values published / confirmed

Corrigendum schedule fixes issue date 31.07.2026, pre-bid/queries 07.08.2026, bid close 18.08.2026 03:00 PM and opening 18.08.2026 03:30 PM.

• Because the RFP body has no competing dated schedule table, this is treated as the operative schedule rather than a multi-step extension chain.
• Bid Document Price is expressly stated as Rs.15,000 DD in favour of The Managing Director, TGTS, Hyderabad.
• Contact emails published: [email protected]; [email protected]; [email protected]; [email protected].

Values that finally apply

Final operative schedule/fee/contact values are those in the Tender Schedule corrigendum; commercial/eligibility/SLA terms remain as in the main RFP unless later amended.

• Publication: 31.07.2026.
• Pre-bid: 07.08.2026 11:30 AM at TGTS Conference hall, HACA Bhavan; queries by 04:00 PM same day.
• Bid close: 18.08.2026 03:00 PM online; bid open: 18.08.2026 03:30 PM online.
• Bid document price: Rs.15,000.
• EMD Rs 25.00 lakhs, PBG 5% of project value, contract 36 months, QCBS 70:30 remain from RFP section 4.1.

PQ form numbering vs annexure forms

Pre-qualification criteria assign Forms P1–P8 to different contents than Annexure VII / bid-checklist Forms P1–P5.

• Criteria table: P1 incorporation, P2 blacklisting, P3 financials, P4 experience, P5 relevant experience, P6 certifications, P7 conflict, P8 local presence.
• Annexure VII / submission list: P1 bidder info, P2 turnover, P3 past projects, P4 IT manpower, P5 clean track record.
• Forms P6–P8 are required by criteria but not printed.
• Bidder action: map content to both the criteria evidence and the printed annexure forms; do not rely on form numbers alone.

Takeover / T0–T1 timeline inconsistency

Payment schedule and Annexure IV takeover timelines define T0/T1 and takeover duration differently.

• Section 4.2: Signing & inception report = 10 days from LOI & signing = T0; Takeover/KT T1 = T0 + 15 days.
• Annexure IV §18: Takeover activity shown as T0 + 30 days; O&M start T1 = T0 + 15 days; narrative says T0 should be within 15 days from signing and O&M starts from T1.
• These cannot all be true simultaneously; seek pre-bid clarification on controlling takeover duration and milestone definitions.

EMD acceptable instrument list differs

Section 4.1 and clause 5.2.10 list overlapping but not identical EMD instruments.

• 4.1: DD / Banker Cheque / Bank Guarantee from Nationalized/Scheduled Bank with Hyderabad branch.
• 5.2.10: bank guarantee, irrevocable letter of credit, or cashier’s certified check from reputed scheduled bank with Hyderabad branch.
• Safest path: use an instrument accepted under both lists (BG or cashier’s/banker’s certified cheque/DD) unless clarified.

Form T4 description conflict

Form T4 is described three different ways across the RFP.

• 3.1.3: Sample Commercial Form.
• Bid submission format: Un-Priced Bill of Material with warranty period.
• Annexure VIII printed title: Any other related document copies.
• Commercial pricing itself is Form F1 online only.

Missing Section A / bid validity days

RFP cross-refers to Section A and a numeric bid-validity duration that are not actually populated in the main document.

• Pre-bid clause points to mail-ids in Section A; schedule/emails appear only in the corrigendum tender schedule.
• 5.2.7 requires validity for days specified in the bid document, but no number of days is stated; only EMD validity of 60 days beyond bid validity is given.
• EMD BG form also refers to a validity period 'mentioned in Section C', which is not present as a labelled section.

Performance security return timing vs validity wording

PBG validity is 60 days beyond contractual completion, while GCC says discharge within 30 days after completion formalities.

• Not necessarily irreconcilable if 30-day return follows expiry/completion formalities, but the drafting is loose and should be confirmed before pricing cash-flow/security cost.

Which PQ form numbers and formats control submission?

Ask TGTS to issue a reconciled PQ checklist mapping each eligibility criterion to a single form number and attach missing Forms P6–P8.

• Material bid-compliance risk: same form numbers mean different documents in criteria vs annexures.
• Also clarify whether clean-track declaration is Form P2 or Form P5 and whether incorporation goes in Form P1 or as a separate attachment.

Confirm takeover duration and T0/T1 definitions

Request a single milestone table clarifying LOI/signing/T0/takeover/KT/O&M start and whether takeover is 15 or 30 days.

• Affects mobilisation plan, shadow support cost and when quarterly O&M billing starts.
• Also clarify payment continuity to incumbent SI and selected SI obligations during KT.

What is the numeric bid validity period?

Ask for the exact bid validity in days from financial bid opening and the corresponding EMD BG expiry date to print on instruments.

• Without a number, EMD '60 days beyond bid validity' cannot be operationalised cleanly; Annexure I also points to missing Section C.

Which EMD instruments are acceptable and when must originals reach TGTS?

Seek confirmation of the final EMD instrument list and the hard deadline/address for physical EMD submission relative to PQ opening.

• 4.1 and 5.2.10 differ on LC vs DD/Banker Cheque.
• Physical submission is both 'before opening of PQ bids' and 'as and when required' to MD TGTS office.

How is 'project value' computed for 5% PBG and what is included in the lump-sum?

Clarify whether PBG is 5% of the quoted 36-month lump-sum (inclusive/exclusive of tax) and whether unlimited statutory/policy change requests are included without extra cost.

• Form F1 prices O&M including change requests and modifications, if any, as total lump sum — material pricing risk for a 24×7 mission-critical platform.
• No estimated cost is published to benchmark pricing or PBG cash lock-in.

Access to incumbent system, source code and KT environment before bid?

Ask what due-diligence access (tech stack details beyond Annexure III, current open defects, code quality, volumes, SLA history) will be given pre-bid or only after award.

• Bid is pure O&M takeover of an existing complex platform; unknown technical debt drives both delivery risk and commercial risk under fixed lump-sum + aggressive uptime penalties.

Aggressive availability SLA and cascading penalties

Application availability target is ≥99.99% with telescopic penalties up to 10% of O&M payment per downtime band, plus other SLA penalties capped at 10% of quarterly managed-services amount.

• Downtime bands: >=98% to <99.99% → 2%; >=96% to <98% → 5%; >=95% to <96% → 10% of O&M payment per downtime.
• Incident resolution delays: Rs.1000/- per day per complaint beyond incident SLA.
• Application change delays: Rs.5000/- per weekday beyond agreed timeline (95% of quarterly cases).
• Cybersecurity control exclusions: 2% of O&M payment till addressed; other non-performance 2%.
• Security-audit fix delay: 0.10% of quoted price per week, max 10% of security audit fee; framework upgrade failure: 1% of upgrade price.
• Aggregate quarterly penalty cap 10% of amount payable quarterly for these services.

Lump-sum pricing includes open-ended change/statutory work

Commercial form is a 36-month lump sum including change requests/modifications, while scope says all policy/audit/security-driven changes are part of O&M.

• No additional payment for resources beyond agreed scope unless CR approved — tension with 'all statutory/policy changes are O&M'.
• High risk of scope creep on a live statewide procurement platform.

Takeover dependency on incumbent and compressed mobilisation

Selected SI must take over from existing SI; payment to incumbent continues until selected SI confirms KT completion, creating handover leverage and schedule risk.

• Conflicting 15 vs 30 day takeover statements increase planning uncertainty.
• Contract/PBG signing obligations within 7 days of NoA are tight relative to mobilising 19 named resources and local office (30 days if outside Telangana).

High bid security and performance security cash lock-in

EMD of Rs 25.00 lakhs plus PBG of 5% of project value, with forfeiture for wide range of process defaults.

• EMD forfeitable for withdrawal, price increase during validity, failure to sign, failure to give PBG, or wrong/hidden information.
• No estimated project value published, so PBG quantum is unknown until quote finalisation.

One-sided termination, liability and compliance exposure

TGTS may terminate for convenience or default; SI bears broad confidentiality/DPDP/source-code escrow obligations and excess-cost liability on default termination.

• Termination for convenience on 30 days’ notice; insolvency termination without compensation.
• On default termination, vendor liable for excess costs of similar services.
• Delays attract liquidated damages (quantum largely via SLA table rather than a separate LD percentage of contract value).
• IP/source code/data ownership fully with GoT; escrow updated quarterly.
• Breach of confidentiality can trigger stringent legal action and termination.
• No consortium/subcontracting allowed — all delivery risk stays with single bidder.

Documentation/process landmines can cause outright rejection

Form-number conflicts, missing formats, attestation rules and 'as and when required' physical submissions create high administrative rejection risk.

• Conditional bids not acceptable; suo moto post-opening discounts disqualify.
• Unclear bid-validity days and Section A/C references increase instrument defects risk.

Inviting / nodal authority

Telangana Technology Services Limited (TGTS); contract agreement is signed by the ITE&C Department.

• Office address: 2nd floor, HACA Bhavan Opp. Legislative Assembly / Opp. Assembly, Nampally, Hyderabad, 500 004, Telangana, India.
• Form P5 also styles address as HACA Bhavan, 2nd floor, opposite Public Gardens, Hyderabad - 500 004.
• Tender portals/sites referenced: http://www.tgts.telangana.gov.in and https://tender.telangana.gov.in.
• Schedule notice signed Sd/- Managing Director, TGTS.

Email contacts for tender queries

Query emails published in the tender schedule: [email protected]; [email protected]; [email protected]; [email protected].

• Pre-bid meeting venue contact context: Conference hall, TGTS, HACA Bhavan, Hyderabad.
• Main RFP says all correspondence should be with a TGTS contact person, but does not name an individual officer/phone in the body text.
• No phone numbers are printed in the tender schedule or RFP cover/contact sections reviewed.

Physical submission address

Original EMD/bid-security instruments go to the O/o The Managing Director, TGTS, HACA Bhavan, Hyderabad.

• Bid Letter and related forms are also addressed to The Managing Director, Telangana Technology Services Limited at the HACA Bhavan address.
• TGTS will not hold risk on account of postal delay.