Facility Management Service Manpower based Cleaning Sanitation

Bid publication date

Bid document dated 06-08-2026 (GEM/2026/B/7882432).

• No corrigendum amends this date; metadata corrigenda list is empty.

Bid submission end

Bid End Date/Time is 20-08-2026 11:00:00.

• Auto-extension: minimum 1 bid required to disable automatic extension; if triggered, bid end extends by 3 days, maximum 1 auto-extension.
• No pre-bid / clarification meeting deadline is stated in the bid or ATC.

Bid opening

Bid Opening Date/Time is 20-08-2026 11:30:00.

• Buyer has 10 days allowed for technical clarifications during technical evaluation.

Bid offer validity

Bid Offer Validity is 30 days from the bid end date.

• ATC: withdrawal within bid validity forfeits EMD.

Contract period and extension

Contract period is 1 Year, extendable by another 1 year on satisfactory service at same rates/terms.

• GeM ePBG duration is 18 Months (covers contract plus buffer).
• ATC Security Deposit/e-PBG validity: 4 months more than the contract period.

Estimated bid value

Estimated Bid Value is INR 31,95,75,870 (inclusive of all taxes); ATC also states approx. 32 Crore (GST as applicable).

• Value is indicative only; payment only for actual manpower deployed and services certified by the Bank.
• Estimate comprises wages for 1921 Cleaner/Sweeper personnel, ESIC employer share @ 3.25%, EPF employer share @ 13%, Bonus @ 8.33%, GST, consumables/cleaning materials and service charge.
• GeM: Estimated Bid Value is for EMD/eligibility guidance only and has no bearing on price to be quoted.

EMD / bid security

GeM EMD Amount is INR 95,88,000; Advisory Bank Punjab National Bank; beneficiary General Manager GAD, Bihar Gramin Bank, Head Office Patna.

• ATC states EMD of 2% of bid value as DD/Bankers Cheque from any Nationalized Bank in favour of "Bihar Gramin Bank" payable at Patna, valid 3 months from last date of tender submission — this percentage conflicts with the GeM amount (see contradictions).
• GeM also accepts EMD as surety bond; GTC defines Bid Security forms as Insurance Surety Bond, DD, FDR, Banker's Cheque, Bank Guarantee (incl. e-BG) or online payment.
• Scanned EMD with technical bid on GeM; original EMD in sealed envelope to BGB by registered post or hand delivery by GeM closing date/time — late EMD rejected summarily.
• EMD refunded to unsuccessful bidders after finalization; to successful bidder on receipt of 3% performance security deposit (ATC). No interest on EMD/SD.
• MSE/NSIC/DIPP Startup service providers may seek EMD exemption with valid supporting documents; traders excluded.
• EMD forfeited if bidder withdraws within validity or successful bidder declines contract.

Performance security / ePBG

GeM ePBG is 5.00% for 18 months (Advisory Bank PNB); ATC separately requires Security Deposit of 3% of the rate contract.

• ATC forms: DD/Banker Cheque from any Nationalized Bank in favour of Bihar Gramin Bank payable at Patna, or e-PBG in name of BGB, validity 4 months beyond contract period.
• GTC: Performance Security to be submitted within 15 days of award on GeM; payments become due only after receipt and verification; no interest; buyer may select up to 5% (GFR 3%–5%).
• Conflict between GeM 5%/18 months and ATC 3%/contract+4 months is recorded under contradictions.

Tender / document fee

No tender document fee or bid participation fee is charged on this GeM bid.

• ATC mentions tender cost waiver for MSE/NSIC/DIPP agencies, but GeM disclaimer treats asking for tender/bid participation fee as a voiding condition; no fee amount is specified in the bid document.

Wage components and quote floor

GeM consignee breakup: minimum daily wage INR 436 (exclusive of GST), Bonus 36.31/day, ESI 14.17/day, PF 56.68/day, 26 working days/month, tenure 12 months; consumables and high-end machinery by service provider.

• Attached Bihar minimum wage schedule (effective 01.04.2026) shows unskilled rate INR 438.00 per day — differs from GeM wage of 436 (see contradictions).
• ATC: quote equal or more than minimum annual bid value covering minimum wages, employer ESIC/PF, bonus, relieving charge, service charges, GST, consumables/cleaning material and staff uniform.
• Annexure D: service charge up to 2 decimals; negative, zero and less than GeM min/max service charge not allowed.
• If net offer value is not commensurate with total staff cost and minimum service charge as per latest state minimum wages with GST as on tender opening date, offer shall be summarily rejected.

Payment terms

Buyer payment within 30 days of SDAC and online bill submission (supersedes GeM GTC 10-day timeline); monthly billing for manpower.

• Contractor must pay workers' wages on or before 7th of following calendar month via NEFT/ECS only, not linked to Bank bill clearance; cash payment prohibited (else contract may be terminated and SD forfeited).
• Bills due by 15th each month for previous month with wage credit proof, ESI/EPF challans, employee-wise ESI/EPF details, and labour-law compliance undertaking.
• BGB pays applicable state minimum wages as revised plus PF, ESI and Bonus at prescribed rates; statutory expenditure reimbursed as per actuals/rules; TDS/GST TDS deducted.
• TReDS is preferred payment mode for MSME sellers registered on an exchange where buyer is registered.

GeM turnover criterion

Minimum Average Annual Turnover of the bidder (for 3 years) is 1550 Lakh(s); turnover eligibility via GeM verified turnover.

• Average of last three FYs ending 31 March of previous FY as available on GeM; if only two years available, average of those two; if entity younger than 3 years, average of completed years after incorporation.
• Complete MSE and Startup relaxation from turnover is enabled on GeM (with supporting exemption documents).

ATC turnover criterion

ATC requires aggregate financial turnover not less than 32 crore during the last three previous financial years of similar work and current FY up to tender opening, via CA-certified audited balance sheets.

• Technical scoring also treats less than 1.1 times estimated value of work as not eligible.
• This is differently worded from GeM's 1550 Lakh average — see contradictions.

Past experience — GeM standard formula

Past Experience of Similar Services required: over last three years (current FY + last three FYs ending March prior to bid opening) — 3 works @ 40%, or 2 @ 50%, or 1 @ 80% of estimated cost.

• MSE and DPIIT Startup complete relaxation from Experience Criteria available on GeM with supporting documents.

Past experience — ATC and additional GeM data

ATC requires similar completed works in last 5 years as on 31/03/2026 on 80%/50%/40% formula; GeM Additional Qualification also asks for at least 5 projects each not less than INR 5 Cr in last 5 FYs.

• Similar services (ATC): supplying Manpower for Cleaning (Cleaner/Sweeper) in Govt medical hospital/institution, Central/State Govt office, Autonomous body, PSUs; also housekeeping/cleaning/sanitation manpower involving deployment of not less than 500 personnel in Govt Depts/Institutions, PSUs, Autonomous Bodies, Scheduled Commercial Banks, RRBs or Public Financial Institutions.
• Completion certificates from previous clients mandatory; without them information treated invalid.
• ATC intro also refers to successful similar work for Govt/PSU during last/past three years — period wording differs from the 5-year eligibility clause.

Years in operation and workforce

Firms with less than 7 years' experience are not eligible; minimum 1000 personnel on payroll supported by EPFO challan.

• Years counted from date of agreement of the work; establishment certificate plus work order/agreement/completion proof required.
• For technical scoring of workforce, EPFO challan or bank statement for previous two quarters preceding bid opening required; missing quarter scores zero.
• Scoring workforce bands: >2000 (20 marks); >1500–2000 (15); 1000–1500 (10).

Registrations, certifications and local office

Mandatory registrations/certificates include ESI & PF, PAN, GST, company/proprietorship/partnership registration, Contract Labour (R&A) Act 1970 licence, valid labour licence, and ISO 9001:2015, 14001:2015 and 45001:2018.

• Registered/Branch Office in Patna (Bihar) mandatory with Bihar Shop & Establishment registration done before floating date of tender — else summary rejection.
• GeM also requires geographical presence of service provider registered office in Bihar.
• Submit proprietor/partners/directors names and full addresses on letter head.

Blacklisting / debarment and land-border

Notarized affidavit of non-blacklisting/debarment by any State/Central Govt department/PSU and no litigation history is mandatory; plain-paper undertaking rejected.

• GeM GTC cl.26: bidder from a country sharing land border with India eligible only if registered with Competent Authority; false declaration grounds immediate termination and legal action.
• ATC termination triggers include blacklisting/debarment/suspension by GoI, State Govt, PSU, statutory authority or scheduled commercial bank during contract.

Technical qualification threshold and MSE preference

After document submission, vendors scoring minimum 60 marks in Annexure-A technical evaluation qualify; MSE purchase preference is Yes (L1+15%, up to 100% quantity).

• Technical scoring: Previous Work Done (max 30), Turnover (max 30), Years in operation (max 20), Workforce size (max 20).
• MSE benefits only if seller validated online in GeM profile and approved by Buyer after document evaluation.
• MII Compliance: Yes.

Consortium / JV

No consortium or joint-venture bidding rules are stated in the bid or ATC.

Service being procured

Facility Management Service — Manpower based (Version 2): Commercial; Cleaning & Sanitation; Unskilled — profile Sweeper / Cleaner services for Bihar Gramin Bank branches and offices.

• Type of premise: Commercial; function: Others; educational qualification not required; experience band 0 to 3 years.
• Consumables to be provided by service provider: Yes; High End Machinery and Equipments by service provider: Yes.

Quantity, locations and split of work

1921 resources to be hired across Bank network; ATC distributes order value over 26 Regional Offices (approx. 1921 Branches) among L1/L2/L3 as 13/8/5 ROs (50:30:20).

• Consignee/Reporting Officer: Devendra Kumar, Bihar Gramin Bank, Head Office Shri Vishnu Commercial Complex, Near BP Highway Service Petrol Pump, Asochak, New Bypass Patna - 800016.
• Buyer ATC text: Bid will be split L1:L2:L3 = 50:30:20; subject to matching L1 price, GeM policy and willingness.
• GeM header also states "Bid splitting not applied" — conflict recorded under contradictions.
• Manpower numbers are indicative; Bank may increase, decrease, redistribute or discontinue deployment anytime without compensation.

Deployment conditions

Staff in 8-hour shifts (excluding half-hour rest/lunch); age above 18 and below 60; disciplined, medically/physically fit and skilled for the job; clean uniform and photo ID card issued by contractor.

• Contractor must maintain attendance register; deploy trained personnel; provide supervisor(s) with mobile phones.
• Police verification, identity/address/background verification before deployment; leave reserve to ensure uninterrupted service; replace unsuitable personnel as directed.
• No claim of regularisation/permanency in Bank service; no employer-employee relationship with Bank.
• Option clause: buyer may increase/decrease contract quantity or duration up to 50% at issue of contract; after issue, only increase up to 50%.

Duration and standards

Initial contract 1 year, extendable by 1 year on satisfactory performance/mutual consent/budget/Government guidelines at same rates; labour-law and Bank security compliance mandatory.

• Statutory labour codes/old labour enactments compliance as per GeM bid labour compliance note.
• Detailed day-to-day cleaning task schedule is not set out beyond cleaner/sweeper housekeeping service description, consumables list examples (soap, detergent, phenyl, floor/glass cleaner, disinfectant; broom, mop, cleaning cloth) and Annexure-D cost heads.

Submission mode and portal

Online two-packet bid on GeM portal; offer to be signed and stamped and uploaded before due date.

• Type of Bid: Two Packet Bid; evaluation method: Total value wise evaluation; financial document indicating price breakup required: Yes.
• Bid to RA enabled: No.
• Documents uploaded by bidders are shown to all participating bidders (including clarification/representation documents after login).
• Each page of tender documents must be numbered serially and authenticated by authorized signatory; each page signed and stamped and submitted with technical bid except financial part.
• Conditional/incomplete tenders rejected outright.

Physical original EMD

Original EMD must reach BGB in a sealed envelope by GeM closing date/time via registered post or hand delivery; scanned copy with technical bid.

• Envelope superscription: "EMD for Bid/Tender for providing Cleaning (Cleaner / Sweeper) Service in respect of GeM Bid No.--- dated ---".
• Late EMD: bid rejected summarily and not evaluated on GeM; postal delay not considered.
• Note: GeM disclaimer treats mandating physical-form documents as a pre-requisite to qualify as a potential voiding ATC condition — see risks/contradictions.

Signing and attestation

Authorized signatory must sign/stamp corrections and bid pages; non-blacklisting affidavit must be notarized (plain paper not accepted).

• Overwriting/cutting must be signed by authorized signatory; alterations only to correct errors and must be authorized/signed and dated.
• Declaration on prescribed proforma with stamp/seal.

No corrigendum / addendum issued

The tender document set contains no corrigendum or addendum; original GeM bid dated 06-08-2026 and buyer ATC attachments apply as published.

• Final applicable timeline remains Bid End 20-08-2026 11:00:00 and Bid Opening 20-08-2026 11:30:00 unless a later GeM auto-extension or future corrigendum issues.
• Duplicate ATC uploads (1785993638/3779/3829.pdf identical; 1785994039/4041.pdf identical) are parallel attachments, not sequential amendments.

Bid splitting: GeM 'not applied' vs ATC 50:30:20

GeM bid details say bid splitting not applied, while buyer ATC and text ATC mandate L1:L2:L3 = 50:30:20 split.

• GeM disclaimer: buyer ATC clauses in contravention of bid detail section (including specifications, EMD, ePBG, MII and MSE sections) may render bid & contract null & void unless allowed by GTC.
• MSE purchase preference is set to award up to 100% quantity to matching MSE, which also conflicts with a forced 50:30:20 multi-vendor split.
• Bidder should seek written clarification before pricing/capacity planning.

Performance security: GeM 5%/18 months vs ATC 3%/contract+4 months

GeM ePBG Detail requires 5% for 18 months; ATC Security Deposit is 3% of rate contract with validity 4 months beyond contract.

• GTC allows buyer to select performance security between 3% and 5%; the bid header selects 5%, while ATC states 3%.
• Successful bidders should confirm which instrument, percentage and validity the Bank will enforce at award.

EMD amount and forms

GeM fixes EMD at INR 95,88,000 and allows surety bond/GTC forms; ATC requires EMD of 2% of bid value only as DD/Bankers Cheque and physical original.

• 2% of INR 31,95,75,870 would be about INR 63,91,517 — not equal to the GeM EMD of INR 95,88,000 (~3%).
• GeM disclaimer flags ATC mandating physical documents as a pre-requisite to qualify as potentially voiding.

Turnover and experience criteria differ across GeM vs ATC

GeM uses 1550 Lakh average annual turnover and 3-year 40/50/80% experience with complete MSE/Startup relaxation; ATC requires ≥32 crore aggregate turnover, 5-year experience cut-off 31/03/2026, minimum 7 years' operations, 1000 payroll staff, Patna Shop & Establishment, and multi-ISO — plus GeM additional data of 5×₹5 Cr projects in 5 years.

• These stacked criteria can disqualify bidders who meet only the GeM header fields.
• Period of experience is stated as last three years in places and last five years in others.

Arbitration clause Yes/No

GeM bid details set Arbitration Clause to No, but ATC includes a full arbitration clause with seat/venue Patna and exclusive jurisdiction of Patna courts.

• GeM Mediation Clause is also No.

Minimum daily wage 436 vs gazette 438

GeM consignee wage field shows minimum daily wage INR 436, while the buyer-uploaded Bihar wage schedule effective 01.04.2026 notifies unskilled wage INR 438.00 per day.

• ATC says Bank will pay applicable state minimum wages as revised and bills must follow latest notification; bidders should clarify which rate to use for commercial quote and statutory compliance.
• Related statutory percentages in ATC (ESIC 3.25%, EPF 13%, Bonus 8.33%) align roughly with GeM per-day components on 436, but not with a 438 base unless recomputed.

Technical scoring tables internally inconsistent on project counts

Page-1 tie-break scoring text and Annexure-A scoring text differ on how many projects earn top marks for previous work done.

• Page 1 wording includes variants such as "project = 80%, or 1 project = 50% or 2 projects = 40%" mixed with other bands; Annexure-A states 1 project=80%, or 2 project=50% or 3 projects=40% for 30 marks.
• Use Annexure-A plus eligibility clause for bid preparation, but seek clarification on scoring.

Which award pattern prevails — single/MSE 100% or 50:30:20 split?

Ask Buyer to reconcile GeM 'Bid splitting not applied' and MSE 100% preference with ATC L1:L2:L3 = 50:30:20 and RO allocation 13/8/5.

• Material to bid/no-bid capacity planning and pricing for partial volumes.
• Also ask whether L2/L3 must match L1 rates and how unwillingness is handled.

Confirm controlling EMD amount, form and physical submission necessity

Seek confirmation whether EMD is INR 95,88,000 (GeM) or 2% (ATC), acceptable instruments (DD/BC only vs surety/BG/online), exact delivery address, and whether physical original is still mandatory given GeM disclaimer.

• Failure mode is summary rejection for late/missing original EMD.

Confirm performance security percentage and validity

Ask whether successful bidders must furnish GeM ePBG 5% for 18 months, ATC 3% SD/e-PBG for contract+4 months, or both.

• Cash-flow and bank-limit impact is material on ~₹32 Cr estimate (and on each split share).

Which eligibility stack is pass/fail — especially 5×₹5 Cr and Patna office date?

Clarify whether GeM complete MSE/Startup relaxations override ATC hard conditions (7 years, 1000 staff, multi-ISO, Patna Shop & Establishment before float date) and whether the additional 5 projects of ₹5 Cr each is mandatory over and above 40/50/80%.

• Also reconcile 1550 Lakh average vs 32 crore aggregate turnover language and 3-year vs 5-year experience windows.

Minimum wage rate for quoting — 436 or 438?

Request confirmation of the unskilled daily wage and statutory loadings to be used in the commercial bid given GeM 436 vs gazette 438 effective 01.04.2026.

• Ask how future VDA/minimum-wage revisions and bonus will be reimbursed versus fixed service charge/consumable rates.

LD/penalty quantification and missing detailed scope/machinery list

ATC says detailed LD clause 'will add in Agreement' and penalty amounts are unspecified; the three large attachments named as scope/existing resources/machinery are identical ATC PDFs — ask for actual SOW checklist, machinery schedule and numeric penalties.

• Also confirm whether arbitration applies despite GeM Arbitration Clause = No.

Unquantified penalties and LD deferred to agreement

Penalties for absenteeism, delayed replacement, wage/PF/ESI defaults are enabled without fixed rates; LD methodology 'will add in Agreement' — open-ended commercial risk.

• Bank may recover penalties/statutory dues/losses from payables or Security Deposit/Performance Security.
• Non-payment of wages by NEFT/ECS can terminate contract and forfeit SD.

One-sided variation, termination and no-compensation rights

Bank may vary/discontinue manpower anytime without compensation; terminate on broad grounds; contractor exit within 2 months without 'valid/genuine grounds' forfeits EMD/SD.

• Bank may terminate with two months' written notice; mutual termination also on two months' notice.
• GeM option clause allows ±50% quantity/duration changes.
• Estimated value creates no obligation to award full quantity.

Working-capital strain from wage-first payment model

Contractor must fund full wages by 7th and statutory dues before Bank pays (within 30 days of SDAC/bills; bills only by 15th with heavy proofs).

• On ~1921 headcount (or large L1 share), monthly float is very large; Bank may withhold bills for PF/ESI/wage non-compliance.
• Quote must also carry consumables, machinery, uniforms and service charge; consumable/machinery rental rates frozen for contract period.

Harsh eligibility and possible GeM-ATC invalidity risk

Stacked ATC eligibility (Patna pre-dated S&E, 7 years, 1000 staff, triple ISO, 5×₹5 Cr, notarized affidavit) plus conflicting split/EMD/ePBG terms create both disqualification and bid-validity risk under GeM disclaimer.

• Physical EMD prerequisite and ATC conflicts with bid detail/MSE sections are expressly listed by GeM as clauses that can nullify bid/contract.
• Technical minimum 60 marks and tie-break subjectivity add evaluation uncertainty.

Statutory, indemnity and conduct exposure

Full indemnity for labour/third-party claims; POSH, anti-bribery, data privacy (DPDP 2023), confidentiality and Bank security compliance are material-breach/termination triggers.

• Contractor alone employs staff; must maintain insurance (employee compensation/workmen compensation and third-party liability).
• Land-border false declaration = immediate termination and legal action.

Tight bid timeline

Published 06-08-2026 with bid end 20-08-2026 (~14 days) for a statewide 1921-person service bid with heavy documentation and physical EMD logistics.

• Only 1 auto-extension of 3 days if fewer than the disable threshold conditions require; RA disabled.
• Site inspection window stated as working days 10:00–15:00 before due date.

Inviting authority

Bihar Gramin Bank (Regional Rural Banks), Ministry of Finance — Office: Head Office Patna.

• Item/service buyer organisation for cleaning (cleaner/sweeper) services.

Emails for grievance / buyer contact

HOD grievance email [email protected]; Buyer email [email protected].

• EMD/performance beneficiary designation: General Manager GAD (UIN NCTGC2415P).
• ATC signed/referenced under General Manager; decision of GM, BGB Patna final on early withdrawal forfeiture.

Consignee / reporting officer and physical address

Devendra Kumar — Bihar Gramin Bank, Head Office, Shri Vishnu Commercial Complex, Near BP Highway Service Petrol Pump, Asochak, New Bypass Patna, PIN 800016.

• This is the GeM consignee/reporting officer address for the 1921 resources.
• Original EMD is to be sent to "BGB" by registered post or hand delivery (sealed envelope); documents do not print a separate alternate EMD desk address beyond BGB Head Office identity.
• No phone number is printed in the bid/ATC extracts.

Dispute forum

ATC: arbitration seat/venue Patna, Bihar; courts at Patna exclusive jurisdiction (subject to arbitration) — despite GeM Arbitration Clause = No.