Publication
Bid dated/published 27-08-2026.
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Facility Management Services - LumpSum Based - Commercial; Housekeeping
Indian Oil Corporation Limited · Kolkata, West Bengal9812539
Written by TenderKart AI from the documents published when it was generated. Check the tender for later corrigenda before you bid.
27 Aug 2026
10 Sept 2026
₹70.6 L
₹18,000
All important dates as they stand after corrigenda: publication, pre-bid/clarification deadline, bid submission deadline, bid opening, and bid validity period.
Bid dated/published 27-08-2026.
No pre-bid meeting is required; consequently no tender-specific pre-bid/clarification deadline is stated.
10-09-2026 15:00:00.
10-09-2026 15:30:00.
120 days from the bid end date under the GeM bid document. The ATC instead says 120 days from techno-commercial opening; this conflict is flagged under contradictions.
Tender value or estimated cost, EMD/bid security (amount, acceptable forms, validity), tender document fees, performance security, and key payment terms.
₹59,83,336.65 excluding GST and ₹70,60,337.25 including GST for three years. Fixed/non-quotable: ₹58,02,446.63 including GST; variable/quotable: ₹12,57,890.62 including GST.
NIL; tender documents are downloadable free of cost from GeM.
₹18,000. BG or IRDAI-registered Insurance Surety Bond is accepted; cash, cheque, DD, banker’s cheque and SWIFT are not. BG/ISB validity must extend three months beyond tender validity. Upload the scan with the unpriced bid and deliver the original within 7 working days after technical opening for this two-bid tender. Eligible MSE service providers and other GeM-permitted categories may claim exemption with proof.
GeM bid specifies 5.00% ePBG for 51 months. IOCL service terms calculate SD at 5% of contract value excluding GST: 25% of the SD as initial deposit within 15 days of LOA (contract below ₹10 crore), with the remaining 75% recovered at 5% of certified work value from running bills. BG form is allowed where the covered amount is at least ₹1 lakh; no interest is payable.
Monthly billing: submit bills before the 7th of the following month with wage bill, salary-disbursement sheet and PF/ESI deposit proof; 100% of monthly bills is payable. GeM states payment within 30 days after SDAC and online bill submission. Payment is by RTGS/NEFT, after contractual deductions; no mobilization advance.
Every pass/fail eligibility and qualification requirement: experience and past performance, turnover/net worth, registrations and certifications, consortium/JV rules, and debarment or blacklisting conditions.
Within the last seven years ending the last day of the month before the original bid-submission date, complete either 3 similar works of at least ₹7,07,000 each, 2 of at least ₹9,42,000 each, or 1 of at least ₹11,77,000. Similar work means catering services in minimum two-star hotels or in PSU/Government/Public Limited/Private Limited companies. Each relied-upon work order must cover at least one year; additional non-concurrent experience is required if the total qualifying period is under two years.
Turnover in any one of FY 2023-24, FY 2024-25 or FY 2025-26 must be at least ₹14,13,000.00 (60% of annualised estimated value including GST), supported by audited financial statements; CA/auditor reports must bear UDIN where applicable and provisional accounts are not accepted.
Qualifying MSEs receive 100% relaxation from prior-experience and turnover criteria, subject to technical/quality compliance and valid Udyam evidence. Startup relaxation is not available because the job is non-splittable.
Bidder must hold PAN, GST registration, PF registration, ESIC registration, and a valid Food Safety and Standards Act, 2006 licence/registration. A mere PF application is not accepted; an expired FSSAI licence requires renewal proof and ultimately a valid licence during technical evaluation.
Submit the applicable constitution document and authority for the DSC uploader: proprietor declaration/POA, company board resolution or POA backed by board resolution, partnership/LLP POA plus deed/agreement, or cooperative-society resolution.
Past work executed as a JV/consortium/joint bidder is counted only to the bidder’s percentage share or actual executed portion, with the JV agreement and appropriately issued work/completion certificates. The awarded work is non-divisible and no subcontracting is allowed.
Mandatory declarations cover insolvency/bankruptcy, land-border eligibility, non-tampering, holiday/blacklisting, relationship with IOCL directors, business-transaction status and no multiple bidding. False/forged PQC documents can cause rejection, EMD forfeiture, termination and holiday listing. A bidder from a country sharing a land border with India is eligible only if registered with the Competent Authority.
What is being procured: the work, supplies or services, deliverables and quantities, locations, phases, completion or delivery timelines, applicable standards, and notable exclusions.
Three-year lump-sum facility-management contract for catering, caretaking/support services, housekeeping, garbage collection/disposal and consumables at Indian Oil Housing Complex and SMC, Balasore. It includes cleaning/sanitation, laundry, guest-house hospitality, cooking and catering.
Deploy 6 personnel: 2 semi-skilled cooks, 3 unskilled helpers/workers and 1 semi-skilled supervisor, with standby coverage for absence. Contractor retains supervision/control and statutory responsibility.
Fixed monthly/daily/weekly scope includes catering and clean-up, in-house linen laundry/ironing, roadside/building-front housekeeping, curtain/blanket cleaning, guest attendance/caretaking, room/toilet/common-area cleaning, roof/garage cleaning, daily door-to-door garbage collection, 35–40 water-tank cleaning, drains/pest control, vegetation work, DG diesel haulage and gardening.
Quotable portion includes monthly cleaning/disinfectant materials, special laundry, SMC guest-house toiletry kits, English and Odia newspapers, fortnightly mechanical grass/jungle cleaning, and one-time replacement of utensils/crockery/cutlery.
Base period is 3 years; ATC permits a further 18-month extension by mutual consent, on satisfactory performance and the same rates/terms. IOCL may terminate on one month’s prior notice.
No subcontracting is allowed. Unless otherwise specified, contractor bears the cost of all materials, equipment, consumables, tools and tackles and must obtain approval for materials.
The complete checklist of documents to submit — mandatory vs conditional, with any prescribed formats, proformas or annexures — plus how to submit: portal and mode, envelope/cover structure, digital signature requirements, signing and attestation rules, and physical originals with their deadline.
Submit only through GeM in two packets. Part I is the technical/commercial bid with all required documents and no price; Part II contains only the GeM price schedule/BOQ. Physical/manual bids and unsolicited emailed documents are ignored.
The authorised person uploads/submits using DSC and must provide constitution-specific authority evidence. For GeM, separate Annexure A is not required because acceptance is embedded in the Seller Undertaking; the latest GeM undertaking prevails.
For BG/ISB EMD, upload the scan online and send the sealed physical original to the Tender Issuing Authority. For this two-bid tender it must reach within 7 working days after technical-bid opening; the envelope must state “Offline EMD”, bidder name, tender number and bid-end date/time.
Every corrigendum/addendum in order — what changed (original vs amended value), its impact, and the action for the bidder — ending with the values that finally apply.
The AI found nothing to report for this question.
Genuine conflicts within and across the documents (original vs corrigenda, clause vs annexure, tender document vs BOQ): both sides with citations, and which value prevails.
NIT and every scope-page header identify Indian Oil Housing Complex and SMC, Balasore, Odisha, but Scope of Work clause 1.0 names IOCL Paradip Officer and Staff Residential Complex. The tender does not expressly resolve this; bidders should obtain written clarification before pricing/site mobilisation. The bid-specific NIT/location and BOQ headings are more specific to this tender and indicate Balasore.
GeM bid states 120 days from bid end date, while ATC NIT states 120 days from techno-commercial opening. Since the GeM bid field explicitly defines its trigger and submission occurs on GeM, use 120 days from 10-09-2026 unless IOCL clarifies otherwise.
The Schedule summary prints NET as “Rs. 598336.65” although the same page and NIT state the base total as ₹59,83,336.65. It also prints GST as ₹1,07,700.60 in one matrix, while the correct 18% component and earlier summary are ₹10,77,000.60. The gross ₹70,60,337.25 and NIT split prevail; bidders should price only the quotable GeM field.
GeM bid specifies ePBG duration of 51 months; GeM GTC says two months beyond all contractual obligations, while IOCL service SD BG wording says 90 days beyond completion including warranty/DLP and SD release after a normally 12-month DLP. The bid-specific 51-month field should be followed, but the beneficiary should confirm the intended DLP/claim period before BG issuance.
ATC says the 18-month extension is by mutual consent at unchanged rates, but the GeM option clause lets the buyer increase contract duration up to 50% at award and binds bidders to accept it. The buyer-added GeM option clause is bid-specific and may permit the same 18-month maximum without mutual consent at award; obtain clarification on consent and price-escalation treatment.
Only critical, tender-specific pre-bid queries that could materially change bid/no-bid, pricing, eligibility or contractual risk. Skip generic or obvious questions the documents already answer clearly.
Please confirm whether all services are at Indian Oil Housing Complex/SMC, Balasore or whether Paradip Officer/Staff Residential Complex is also in scope, and issue a corrected site-wise asset/area schedule.
Please issue a corrected Schedule of Rates confirming the base value, GST component and quotable/non-quotable totals; page 63 contains misplaced digits that can affect price validation.
Please confirm whether the required ePBG/SD instrument must be exactly 51 months and state the included defect-liability period and claim period, because the bid, GeM GTC and IOCL service clause use different formulations.
Please confirm whether the 18-month extension requires contractor consent or can be imposed under the 50% option clause, and whether minimum-wage escalation applies throughout any extension.
Commercial, legal and execution risks a bidder should weigh: liquidated damages and penalties, unusual or one-sided clauses, tight timelines, and payment or security risks.
Deficient/non-performed jobs can attract nil payment plus twice the applicable rate; replacement failures attract statutory-wage deductions plus ₹1,000/day; misconduct/negligence can attract ₹5,000 or more. Safety breach is ₹5,000 plus GST per event, with injury penalty of 0.5% of contract value (max ₹2 lakh) and fatality penalty of 1% (max ₹10 lakh).
GeM GTC allows LD at 0.5% of delayed contract value per week or part, capped at 5% normally and 10% for inordinate delay; delay exceeding 25% of the completion period is inordinate.
Rates must absorb six-person staffing, standby manpower, statutory wages/contributions, uniforms/PPE, consumables, tools/equipment, waste disposal and other scope prerequisites. No separate payment is available unless expressly stated; actual BOQ quantities govern certified payment.
Monthly bills require wage, bank-transfer, PF and ESI evidence; IOCL can hold payment for statutory default. Performance security must be received/verified before payment becomes due, and security/retention carries no interest.
IOCL may terminate during the tenure on one month’s notice; upon termination it can complete the balance work through another agency at contractor risk and cost and recover differentials/damages from security or other dues.
IOCL may demand originals/notarised copies within a deadline. Failure or forged/false credentials can cause rejection, EMD forfeiture, termination and holiday listing.
The inviting authority and relevant contacts: office, person, designation, address, phone and email — and which address receives physical submissions, if any.
Siddhartha Rao, Chief Manager (Materials & Contracts), Eastern Region Office; mobile 8895429399; [email protected]; 7th Floor, Indian Oil Bhavan, 2 Gariahat Road, Dhakuria, Kolkata-700068.
P P Das, DGM (Ops), Odisha State Office; mobile 8334814488; [email protected].
Mukti Shethy Manas, SDM, Balasore Depot, Indian Oil Corporation Limited (Marketing Division), Balasore Depot, PO Somnathpur, Distt. Balasore, Odisha-756056; [email protected].
Original EMD BG/ISB is addressed to the Tender Issuing Authority; based on the NIT tendering contact, deliver to Siddhartha Rao at 7th Floor, Indian Oil Bhavan, 2 Gariahat Road, Dhakuria, Kolkata-700068, within the stated deadline.
HOD grievance email: [email protected]; Buyer email: [email protected].