GIS related Survey Services

Publication / bid date

GeM bid GEM/2026/B/7784264 is dated 14-08-2026.

• Bid Number: GEM/2026/B/7784264.
• Organisation on the bid face: National Health Authority, New Delhi.

Pre-bid meeting

Pre-bid is scheduled on 20-08-2026 at 11:00:00 at National Health Authority, Jeevan Bharati Building, Connaught Place, New Delhi.

• RFP directs pre-bid queries to the GEM bid timeline; queries in Annexure-1 format within two days of the pre-bid meeting on GeM or by email to [email protected].
• Max 2 authorised representatives; names to be emailed to [email protected]; valid ID required.
• Late queries will not be entertained.

Bid submission deadline (final after date corrigendum)

Final bid end date/time after Date corrigendum 4582343 (published 14-09-2026, no PDF attached) is 30-09-2026 (portal-amended); original GeM bid PDF still prints 14-09-2026 18:00:00.

• Original Bid End Date/Time in bid document: 14-09-2026 18:00:00.
• Auto-extension still applies: auto-extend by 5 days up to 3 times unless at least 3 bids are received (minimum bids to disable automatic extension = 3).
• Verify the live end date/time on GeM immediately before submission because the date corrigendum has no attached file in this pack.

Bid opening (final after date corrigendum)

Final bid opening after Date corrigendum 4582343 is 01-10-2026 (portal-amended); original GeM bid PDF still prints 14-09-2026 18:30:00.

• Original Bid Opening Date/Time in bid document: 14-09-2026 18:30:00.
• Two Packet Bid; technical clarifications during evaluation allowed for 2 Days.

Bid offer validity

Bid Offer Validity is 180 days from the bid end date.

• Form PQ3 Bid Security Declaration also references bid validity of 180 days from the last date of bid submission (or extended period).

Contract / delivery timelines

GeM Contract Period is 2 Year(s); RFP implementation milestones run to Go-Live at T+75 days, then support/AMC for Go-Live + 2 years, extendable by NHA by maximum 1 year.

• Milestones from T (signing/reference start as used in RFP timeline table): User Manual & API Documentation T+15; GIS module integration T+45; UAT T+60; Go-Live T+75.
• SLA 2–4 measure some of the same deliverables from date of signing of the contract.

Estimated bid value

Estimated Bid Value is INR 99,12,000 (inclusive of all taxes).

• GeM states estimated value is only guidance for EMD and eligibility (turnover/past experience) and has no bearing on quoted price.

EMD / bid security

EMD Amount is INR 1,98,240; Advisory Bank Bank Of Baroda; beneficiary Pay and Accounts Officer, PAO (Secretariat), MoHFW, Kartavya Bhawan, New Delhi-110001; also acceptable as surety bond.

• Per GeM GTC: upload scanned EMD with online bid; hard copy to Buyer within 5 working days of bid opening or bid may be rejected; validity 45 days beyond bid validity; no interest.
• EMD exemption available to eligible categories under GeM GTC (including MSE service providers with valid Udyam as service provider, Start-ups, etc.) with supporting documents; Buyer ATC also says if registered under MSME or NSIC, enclose EMD exemption certificate.
• GeM bid face: MSE Relaxation for Years of Experience and Turnover = No (so EMD exemption ≠ experience/turnover relaxation).
• RFP Form PQ3 still requires a Bid Securing Declaration (see contradictions).

Tender / document fee

No tender/bid participation fee is stated; GeM buyer disclaimer prohibits asking for tender/bid participation fee.

Performance security / ePBG

ePBG 5.00% for 27 months (GeM); RFP requires unconditional irrevocable continuing PBG from a scheduled bank in India equal to 5% of total bid/contract value within 15 days of GeM contract, valid till 3 months after agreement term including extensions (Annexure IV format).

• Advisory Bank on GeM: Bank Of Baroda; EMD & performance security in favour of Beneficiary where applicable.
• RFP initial PBG calculation: Z = monthly L1 rate X × 24 months; PBG = 5% of Z; additional 5% PBG within 15 days if usage/value exceeds initial base.
• Purchaser may invoke PBG if selected bidder cannot service the Agreement for reasons attributable to it/sub-contractors/team members.

Pricing model and payment terms

Commercial evaluation is Least Cost (L1) on slab-wise monthly API-hit rates (inclusive of all costs and GST) with prescribed multipliers; payments only after go-live, quarterly on actual hits, no advance, TDS applicable, SLA penalties deductible.

• Quote unit rate per slab including all costs (A), GST % (B), total including GST (C), multipliers (D) 5%/10%/15%/20%/20%/15%/10%/5% across 8 hit slabs; L1 on Grand Total effective cost E = C × D.
• Payment based on column A rates for total API hits in a month, summed quarterly; bidder must provide hit-measurement tool.
• Rates must cover full SoW including infrastructure, hardware, software, licensing, bandwidth, manpower, FMS, OPEX and all taxes including GST; no extra items.
• Financial Document Indicating Price Breakup Required = Yes on GeM.
• Buyer Option Clause: quantity/duration/scope/value may vary up to 25% (lumpsum services with service provider consent for scope/value increase).

Legal entity, GST and PAN

Bidder must be an Indian company under the Companies Act (or previous company law) or an Indian LLP owned/controlled by resident Indian citizens; GST-registered with valid PAN.

• Proof: Certificate of Incorporation with MoA/AoA; GST registration; PAN card.

GIS / Map API experience (RFP PQ)

Bidder/OEM/Map Service Provider must have delivered at least 3 projects of Map API services, map solutions or GIS solutions to citizen/customer-centric services in the last 5 financial years.

• Proof: Form TQ1 citation; work order/contract with client completion/progress certificate (phased completion OK if ongoing); CS/Director/Authorised Signatory certificate on criteria and value.
• Citation notes: project should have gone live in the period, or if ongoing the bidder must be actively delivering during the period.

GeM past-experience formula (additional face criteria)

GeM also requires similar services over the last three years (current FY + last three FYs ending March prior to bid opening) as 3 works ≥40%, or 2 ≥50%, or 1 ≥80% of estimated cost.

• GeM Years of Past Experience Required: 3 Year(s); Past Experience of Similar Services required: Yes.
• Copies of relevant contracts/orders to Central/State Govt/PSU for each FY as indicated.
• This value-based GeM formula differs from RFP's 3 GIS projects in 5 years (see contradictions).

Duration of GIS operations

Bidder must have been in GIS services operation in India for at least 3 years covering FYs 2022-23, 2023-24 and 2024-25 prior to bid submission.

• Proof: Certificate by Company Secretary/Director/Authorised Signatory.

Turnover and net worth

Average annual turnover of ₹1.5 crore from GIS services in FYs 2022-23, 2023-24 and 2024-25; consolidated positive net worth in each of those three FYs; GeM minimum average annual turnover 150 Lakh(s) for 3 years.

• Turnover proof must be statutory auditor/CA certificate with valid UDIN clearly specifying turnover from the stated GIS criteria only.
• Net worth = Paid-up share capital + Reserves and surpluses (excluding revaluation reserves) per latest annual audited financials; UDIN CA/auditor certificate required.
• GeM: documentary evidence via certified audited balance sheets or CA/Cost Accountant certificate; if entity <3 years old, average of completed years after incorporation.
• MSE/Startup relaxation for Years of Experience and Turnover on GeM face: No.

Certifications and geospatial policy compliance

Bidder and OEM/Map Service Provider both need valid ISO 27001:2013 (upto latest) and ISO 9001:2015 (upto latest) as on proposal date; plus undertaking of compliance with DST geospatial guidelines dated 15 Feb 2021.

• ISO proof: valid certificates from accreditation organisation.
• Geospatial compliance: Certificate of Incorporation with declaration from CS/Director/Authorised Signatory of Bidder/OEM/Map Service Provider.

Conflict of interest, blacklisting and debarment

As on bid date: no conflict of interest (Form PQ4); not blacklisted/banned by GoI/State/autonomous/PSU bodies for poor performance or unethical practices (Form PQ5); not debarred (Form PQ6).

Data storage, manpower, India office, consortium

No storage of NHA-given or NHA-derived data on bidder premises; ≥5 resources on the proposed product as on last bid date; functional office in India; consortium and sub-contracting not permitted.

• Self-declaration on company letterhead from Head HR/Director/authorised signatory for data storage and resource count; address proof with company name for India office.
• Also submit compliances to section 3 elements and list of sub-contractors as part of PQ (despite sub-contracting ban).

Technical qualification gate and evaluation

Technical cut-off 70/100 marks (LCS thereafter); technical presentation for PQ-qualified bidders; GeM parameter 'As per RFP' Max 100 Min 70.

• Marking: Turnover 20; project values 25; number of projects 25; technical demo & presentation 30 (map content over India, API/services, customization).
• All Annexure III technical forms mandatory; non-submission may lead to rejection.
• MSE purchase preference Yes with L1+15% band (100% order to MSE accepting L1 price if L1 is not MSE); MII Compliance Yes; bid splitting not applied.

Land-border registration

Any bidder from a country sharing a land border with India is eligible only if registered with the Competent Authority (GeM GTC clause 26); false declaration grounds immediate termination and legal action.

Procurement overview

Selection of a GIS Partner for NHA to integrate web & mobile applications and augment NHA data points on the Map of India with drill-down, covering PM-JAY and ABDM use cases.

• Custom Bid for Services on GeM; similar categories include GIS related Survey Services / Hiring of GIS Implementation Agency / Software Development and Master Planning related activities.
• Quantity: Project / Lumpsum Based (1 service line).
• Consignee/Reporting Officer: Ankit Kumar, National Health Authority, Jeevan Bharti Building, Near Janpath, Connaught Place, 110001.
• Scope may be modified as per evolving NHA requirements after mutual discussion.

PM-JAY functional scope

Geo-tag hospitals in HEM; reverse-geocode address/pincode; heatmaps and density plots to village level; hospital routing; ratings/reviews; offline-capable mobile map; citizen update/add/remove facility flows with NHA approval.

• Populate Lat/Long, Address, Pin Code, City/Town/Village, District & State from map into HEM.
• Heatmaps by diseases/claims/population and other NHA parameters; number of heatmaps may change.
• Density plotting of hospitals & beneficiaries with optimal distance and travel instructions.
• Hospital search by mixed public + NHA rating; reviews via uniform interface across hospitals/CHC/PHC/clinics/labs.
• Mobile app info collection/visualization on low/no network; sync when online.
• Indicative volumes: 42.78 crore beneficiaries; 1.63 crore treatments FY 2024-25; 32,710 hospitals.

ABDM functional scope

Embeddable India outline map for HFR/HEM geo-capture; reverse geocode; heatmaps; custom search; drill-down rural (State–Village) and urban (City–Ward); facility routing and ratings; offline mobile; citizen metadata correction/add/remove with verification.

• Supports citizens finding nearby facilities by specialty/doctors/radius and administrators planning resources.
• Uses facility coordinates plus HMIS/patient geography for disease load, travel distance and camp planning analysis.

Accounts, support, training and solution features

Two separate tenant accounts (PMJAY and ABDM) with separate cost/accounting; tech support by call/email; dedicated personnel at NHA; training twice (kick-off and UAT) for ~15–30 trainees; open-ended customizable GIS DSS with web and mobile feature sets.

• Any ETL/output data from NHA base data is NHA property.
• GIS partner to engage NHA stakeholders for additional GIS use cases (e.g. new heatmaps).
• Web features include dashboard, layer management, query panel and standard GIS functions; SRS after due diligence.
• Mobile GIS: Android/iOS, draw/edit GPS, offline/field reporting, geotagged pictures, QR code, third-party geo services.
• Minimum 1 resource at NHA premises (SLA 2).

Delivery milestones

User Manual & API docs T+15; integration T+45; UAT T+60; Go-Live T+75; then support/upgrades/AMC for 2 years from Go-Live, extendable by up to 1 year.

Submission mode and portal

Online Two Packet Bid on GeM portal only; technical and financial packets as per GeM process; evaluation LCS after ≥70 technical marks.

• Documents required from seller on GeM face: Experience Criteria, Bidder Turnover, Certificate (Requested in ATC), Additional Doc 1 (Requested in ATC), Additional Doc 2 (Requested in ATC).
• ATC uploads on GeM label the same RFP PDF as PQC / Scope of Work / Payment Terms (identical files in pack).
• Financial Document Indicating Price Breakup Required = Yes.
• Documents uploaded by bidders (and clarification docs) are shown to other participating bidders after login.

EMD instrument physical follow-up

Upload scanned EMD with online bid; hard copy must reach Buyer within 5 working days of bid opening (GeM GTC), failing which bid may be rejected.

• EMD/Performance security in favour of Beneficiary (PAO, MoHFW) where applicable; surety bond also acceptable for EMD per bid face.
• Exempt sellers upload valid exemption proof instead.

Signing / evaluation document rules

PQ failure on even one criterion may reject the bid; all Annexure III technical forms are mandatory; technical presentation scheduled only for PQ-qualified bidders.

• Buyer ATC also seeks Experience Certificate for same supply to Govt/PSU/renowned private organisation with Supply/Purchase Order.
• Pre-bid attendance requires authorisation and ID; bid responses on GeM are under GeM GTC + bid/SLA conditions.

Date corrigendum 4582343 (14-09-2026)

A GeM Date corrigendum (no. 4582343) was published on 14-09-2026 with no attached files in this document pack; portal/database listing moves bid end to 30-09-2026 and bid opening to 01-10-2026 from the PDF values 14-09-2026 18:00:00 / 18:30:00.

• Original bid PDF values remain: Bid End 14-09-2026 18:00:00; Bid Opening 14-09-2026 18:30:00; Bid Offer Validity 180 days from end date; Pre-bid 20-08-2026 11:00 (unchanged by this corrigendum type).
• Impact: submission window extended past the original 14-09-2026 close; bidders must rely on live GeM end/opening timestamps because no corrigendum PDF restates the new clock times.
• Action: confirm live GeM dates before upload; note auto-extension (5 days × up to 3) may still push the end date if fewer than 3 bids are in.
• No other corrigendum files (scope/eligibility/commercial amendments or pre-bid reply tables) are present in the pack.

Values that finally apply after corrigenda

Finally apply: publication 14-08-2026; pre-bid 20-08-2026 11:00 at NHA Jeevan Bharati, CP; bid end 30-09-2026 (portal after date corrigendum; PDF still 14-09-2026 18:00); bid opening 01-10-2026 (portal; PDF still 14-09-2026 18:30); validity 180 days from end date; EMD ₹1,98,240; estimated value ₹99,12,000; ePBG 5% / 27 months; contract 2 years.

• No documentary corrigendum changed EMD, value, eligibility, scope or PBG percentages—only the date-type portal amendment is indicated.

EMD cash instrument vs Bid Securing Declaration

GeM bid mandates EMD ₹1,98,240 (with GTC hard-copy rules), while RFP Form PQ3 states bids must be supported by a Bid Securing Declaration and Integrity Pact still refers to recovering damages equivalent to EMD/Bid Security.

• Practical reading: upload/pay GeM EMD (or valid exemption) AND submit Form PQ3 unless NHA clarifies that the declaration replaces EMD.
• GeM buyer ATC clauses cannot override EMD Detail section per bid disclaimer.

Past experience: GeM value formula vs RFP 3 projects / 5 years

GeM requires 3/2/1 similar completed services at 40%/50%/80% of estimated cost over ~3 years, while RFP PQ needs ≥3 Map/GIS citizen-centric projects in last 5 FYs without that value formula.

• Bidders should satisfy both sets unless a clarification says RFP supersedes GeM boilerplate.
• Technical scoring separately marks project value and project count, adding a third experience lens.

Turnover definition: GeM general vs RFP GIS-only

Both state ₹1.5 crore / 150 Lakh average over 3 years, but RFP requires turnover specifically from GIS services with UDIN split, while GeM face text is general bidder turnover.

• Use GIS-only turnover certificate to meet the stricter RFP test.

MSE experience/turnover relaxation vs MSE EMD/purchase preference

GeM face sets MSE/Startup relaxation for Years of Experience and Turnover = No, yet MSE Purchase Preference = Yes (L1+15%) and GTC/ATC allow MSE EMD exemption for service providers.

• MSE may get EMD relief and purchase preference but not relief from experience/turnover gates.

PBG validity basis: GeM 27 months vs RFP term+3 months

GeM ePBG duration is 27 months; RFP requires validity till 3 months after expiry of Agreement term including extensions (2-year service from Go-Live, optionally +1 year).

• 27 months aligns roughly with 24+3, but if support clock starts at Go-Live (after implementation) or term is extended, RFP validity can exceed a static 27-month GeM ePBG—plan bank guarantee wording to the longer RFP test and top-up rules.

Sub-contracting banned yet PQ asks list of sub-contractors

Clause 1.5 bans sub-contracting and consortium, but PQ text still requires compliances including 'list of sub-contractors of this document'.

• Treat as likely boilerplate; confirm whether a nil list is expected.

Identical additional PDFs labelled as different attachments

GeM lists separate PQC, Scope of Work and Payment Terms files (1785751925/1934/1943) plus another copy, but they are the same 69-page RFP content.

• No separate short SoW/payment ATC beyond the single RFP body.

Technical note mis-labels criteria 2 and 3

Note under technical evaluation refers to 'Proposed solution (criteria # 2) and Approach and methodology (criteria # 3)', but the table’s criteria 2–3 are project value and project count; presentation is criterion 4.

• Follow the marks table and still prepare solution/presentation documents (TQ2/TQ3).

Does Form PQ3 replace or sit alongside GeM EMD ₹1,98,240?

Ask NHA to confirm whether Bid Securing Declaration is in addition to GeM EMD/surety bond or a substitute, and the exact instrument format/validity they will accept.

• Material to bid cost and compliance risk given conflicting texts.

Which experience rule is binding—GeM 40/50/80% or RFP 3 GIS projects in 5 years?

Seek written clarification whether both experience regimes apply cumulatively and what 'similar services' means against estimated value ₹99.12 lakh.

• 40% of estimate ≈ ₹39.65 lakh per work if GeM formula applies.

Turnover: GIS-only ₹1.5 cr vs general GeM 150 Lakh

Confirm that only GIS-services turnover with UDIN is accepted and whether OEM/Map provider turnover can be counted when bidder is an integrator.

• PQ allows Bidder/OEM/Map Service Provider language for projects and ISO but turnover is worded on 'the Bidder'.

Commercial slab unit and L1 basis

Clarify whether slab rate (A) is a monthly charge for that hit band, per-hit rate, or all-inclusive monthly fee; how mixed-month hits are billed; and whether multipliers are only for L1 ranking or also for payment.

• Payment clause says pay on column A rates by monthly hits summed quarterly, while L1 uses E = C × D multipliers—critical for pricing strategy.

What is T for milestone SLAs and when do usage payments start?

Confirm whether T / signing date is GeM contract date, MSA date or kick-off, and whether any pre-go-live mobilisation is unpaid given 'payments after go-live' plus T+75 go-live target.

• Cash-flow and LD exposure depend on this.

Data residency / hosting and 'no data on bidder premises'

Ask where maps/APIs/telemetry may be hosted (MeitY cloud, NHA DC, bidder cloud in India), and how SaaS map OEM processing reconciles with PQ ban on storing NHA/derived data on bidder premises.

• Pass/fail for pure SaaS GIS vendors.

OEM vs bidder dual ISO and dual entity proofs

Clarify when a separate Map OEM is mandatory, whether bidder alone can be Map Service Provider, and if both entities must each hold ISO 27001 and 9001.

• Wording: 'Bidder & OEM/Map Service Provider both should have' the certifications.

Onsite resource profile and working arrangement

Request JD/skill set, full-time vs on-call, NHA office location/access, and whether the single onsite resource counts inside the ≥5 product resources.

• SLA 2 penalises deployment delay from contract signing.

Aggressive go-live and multi-layer SLA/LD

Go-Live in T+75 days with uptime, manpower and deliverable SLAs; penalties accrue weekly, part-week counts as full week, annual cap 10% of bills, and twice exceeding the cap in a year allows termination.

• Uptime SLA: 95–<99.5% → 5% monthly fee; 90–<95% → 7.5%; <90% → 10%.
• Manpower/deliverable delays: 0.1% project cost/week then 0.2%/week beyond thresholds.
• Separate LD clause before Go-Live allows recovery as per SoW plus PBG forfeiture rights; time is of the essence.

Payment only after go-live; usage-linked revenue

No advance; billing starts after go-live on actual API hits quarterly—implementation cost and onsite manpower may be unrecovered if go-live slips or hit volumes stay in low slabs.

• Purchaser may withhold amounts for deficient work; disputed amounts withheld; no payment for rework attributable to Agency.
• Buyer may vary quantity/duration/scope/value by up to 25%.

PBG sizing and top-up on usage growth

Initial 5% PBG on X×24 may understate true exposure if hits exceed the L1 monthly assumption; additional 5% PBG due within 15 days of notice; 27-month GeM ePBG may not cover full term+extension+3 months.

• Invocation risk if unable to service Agreement for reasons attributable to agency/team.

All-inclusive fixed rates and tax risk

Commercial rates must embed hardware, software, licences, bandwidth, facilities, manpower and all taxes including GST; no extra items—volume or scope creep inside 'mutual discussion' changes can squeeze margin.

• Tax clause shifts personnel/corporate taxes to agency; statutory rate changes may adjust price, but commercial table already forces GST-inclusive quoting.

IP ownership, no sub-contracting, unlimited IPR defence

NHA owns deliverables/WIP; agency grants perpetual licence to embedded pre-existing work; sub-contracting/consortium banned; agency bears full IP infringement cost including modify-or-buy-right remedies.

• Document return on demand/expiry with no retention without written consent.

Data localisation and dual-tenant operations

PQ forbids storing NHA/derived data on bidder premises while solution is map/API heavy; two separate PMJAY/ABDM tenants with separate costing increase operational overhead.

• Citizen edit/add/remove workflows and offline mobile sync increase data-governance load.

One-sided termination and audit rights

Material breach termination after ~30-day cure; SLA double-cap breach termination; Integrity Pact damages equal to EMD/Bid Security pre-award; broad audit/access schedule including half-yearly and for-cause audits.

• Arbitration Clause and Mediation Clause on GeM face are both No.

Eligibility stack and presentation gate

Single PQ miss rejects bid; dual ISO on bidder and OEM; GIS-only turnover; no consortium to fill gaps; technical presentation only after PQ—late demo readiness is fatal.

• Conflicting GeM vs RFP experience rules raise rejection risk if evaluator applies the stricter unread combination.

Procuring organisation / office

National Health Authority under Department of Health and Family Welfare, Ministry of Health and Family Welfare; office New Delhi.

• Bid Number GEM/2026/B/7784264.

GeM buyer / grievance emails

HOD grievance redressal email [email protected]; Buyer email [email protected].

Procurement / pre-bid email

Pre-bid queries and pre-bid attendee names: [email protected].

• Queries also via GeM as per bid timeline; Annexure-1 format.

NHA physical address (pre-bid / correspondence)

National Health Authority, Jeevan Bharati / Jeevan Bharti Building, Connaught Place, New Delhi; Form PQ3 uses 3rd Floor, Tower-I, Jeevan Bharti Building, Connaught Place, New Delhi – 110001 (Assistant Director, Administration).

• Pre-bid venue: National Health Authority Jeevan Bharati Building, Connaught Place, New Delhi.
• Consignee address on bid: 110001, National Health Authority Jeevan Bharti Building, Near Janpath, Connaught Place (Ankit Kumar).
• EMD hard copy (per GTC) goes to Buyer within 5 working days of bid opening—use NHA buyer address unless GeM shows another receiving office.

EMD / performance security beneficiary

Beneficiary: Pay and Accounts Officer, Pay And Account Office (Secretariat), Ministry of Health and Family Welfare, Kartavya Bhawan, New Delhi-110001 (PAO, MoHFW); UIN Number NCTGC2415P; Advisory Bank Bank Of Baroda.

• This is the instrument beneficiary, not necessarily the physical submission desk.