RFP issue / publication
RFP issued on 29.07.2026 (NIT No. 02 (2026-27) / RFP No. DJB/IT-RFP/2026-27/02).
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SELECTION OF AN AGENCY FOR HIRING MANPOWER FOR IT AND OTHER RELATED SERVICES FOR THE DELHI JAL BOARD
Delhi Jal Board · Central Delhi, Delhi2026_DJB_296060_1
Written by TenderKart AI from the documents published when it was generated. Check the tender for later corrigenda before you bid.
29 Jul 2026
31 Aug 2026
₹34.6 L
All important dates as they stand after corrigenda: publication, pre-bid/clarification deadline, bid submission deadline, bid opening, and bid validity period.
RFP issued on 29.07.2026 (NIT No. 02 (2026-27) / RFP No. DJB/IT-RFP/2026-27/02).
Last date for submission of pre-bid queries: 07.08.2026 at 12:00 Hours by email to [email protected].
Pre-Bid Conference on 07.08.2026 at 15:00 Hours at Conference Hall No. 1, Varunalaya Phase-II, DJB HQ, Jhandewalan, New Delhi – 110005. Attendance is optional.
Last date & time for online bid submission: 19.08.2026 up to 15:00 Hours on the GNCTD e-Procurement Portal.
Technical bids open on 19.08.2026 at 15:30 Hours; financial bid opening shall be intimated separately (only for technically qualified bidders).
Bids remain valid for 180 days from the last date of submission of bids.
Initial contract of two (2) years, extendable by three additional one-year periods (1+1+1), subject to satisfactory performance, mutual agreement, budget and competent authority approval.
In addition to online submission, two physical hard copies of the technical proposal (indexed, page-numbered) must be submitted within one day after the bid submission deadline.
Performance Security as per BDS; Contract execution within 15 days of furnishing Performance Security. Initial deployment: min. 50% of approved resources (incl. key resources) within 30 days of Date of Award; 100% within 60 days.
Tender value or estimated cost, EMD/bid security (amount, acceptable forms, validity), tender document fees, performance security, and key payment terms.
Estimated Cost Put to Tender: ₹24.65 Crore (inclusive of GST) for the initial two-year contract period.
Tender fee ₹1,500/- (non-refundable), payable online via SabPaisa gateway or NEFT/RTGS to Indian Bank A/c 50448339804 (IFSC IDIB000B677); upload payment proof with Technical Bid.
EMD ₹34.65 Lakh in two parts: (i) ₹20,00,000 online via DJB SabPaisa link on/before bid deadline; (ii) ₹14,65,000 as BG (Nationalised/Scheduled Bank, RBI-approved, in favour of Delhi Jal Board, payable at New Delhi) valid at least 225 days from bid end date, or FDR pledged to Tender Inviting Authority. Bids without exact EMD are liable to rejection.
Performance Security: 5% of Contract Value as Bank Guarantee, valid 60 days beyond Contract Period; furnish as per LoA/BDS. Failure may cancel award. PBG proforma at Annexure-E.
Monthly invoicing in INR: after DJB certification, 80% of admissible monthly payment is released (net of deductions/penalties); remaining 20% retained and released quarterly subject to performance, SLA compliance, reports/statutory docs and WMC quarterly review. Payments ordinarily within 30 days of complete undisputed invoice.
Financial bid is monthly resource pricing for 24 months across 23 position types (34 resources total in BOQ quantities); BOQ unit rates quoted per Nos with GST treatment fields.
Every pass/fail eligibility and qualification requirement: experience and past performance, turnover/net worth, registrations and certifications, consortium/JV rules, and debarment or blacklisting conditions.
Bidder must be a Company, LLP or Partnership Firm legally registered in India with registered office in India.
Valid CMMI Level 5 (CMMI-DEV/CMMI-SVC) AND ISO/IEC 27001:2022, both valid as on Bid Submission Deadline and issued in the Bidder’s name; office/branch/vertical-restricted certificates not accepted.
Average Annual Turnover of ₹75 Crore or more during the last three financial years from IT/ITeS/Consultancy/Managed Services and related services. Provisional/CA-certified figures for FY 2025-26 may be accepted if audited statements unavailable. Evidence: CA/Statutory Auditor certificate with UDIN + audited financials.
Valid PAN and GST registration mandatory.
Positive Net Worth for last three FYs; not under CIRP/liquidation; no going-concern qualification; no NPA default in last three FYs; disclose material litigation exceeding 10% of Net Worth.
Must not have been declared ineligible, debarred, suspended or blacklisted by GoI/State/UT/PSU/Autonomous/Statutory Authority during last five FYs; not convicted for corruption, bribery, fraud, forgery or other economic offences; disclose pending debarment/blacklisting proceedings. Self-declaration in prescribed format (Annexure-F).
Minimum 200 IT Professionals on payroll as on Bid Submission Deadline with prescribed educational qualifications; CA/CS/Statutory Auditor certificate with supporting documents (Annexure-H format available).
During FY 2021-22 to FY 2025-26, successfully implemented/completed or currently implementing Similar Services for Government/PSU/Autonomous/Statutory/Municipal/other Govt entities, meeting any one: one WO ≥ ₹19.72 Cr; OR two WOs each ≥ ₹14.79 Cr; OR three WOs each ≥ ₹9.86 Cr. Ongoing projects: only client-certified executed value counts. At least one qualifying project must be Govt/PSU/Utility ≥ ₹10 Cr as Prime Implementation Agency for implementation-type IT services. Pure consultancy/advisory/DPR/PMU/monitoring or manpower deployment without implementation responsibility not considered.
Consortium, JV or Association of Firms not permitted. Proposal by a single legal entity solely responsible for contract execution. Subcontracting generally not allowed; only with prior written DJB approval on case-to-case basis; agency remains fully responsible.
Proposal must be signed by a duly Authorized Signatory empowered to bind the Bidder (Board Resolution or Power of Attorney).
Submission of Tender Fee and EMD in prescribed amount/mode/manner (or valid MSE exemption docs + Bid Security Declaration) is a pass/fail eligibility item.
Duly executed Integrity Pact (Form-VIII) on ₹100 stamp paper, signed by Bidder and Bidder’s witness, must accompany bid; countersigning by DJB before contract. Bid without signed Integrity Pact is non-responsive/liable for rejection.
All relevant forms, annexures and affidavits duly signed by authorized representative as given in RFP must be provided (Eligibility Matrix Sl. 12).
Eligibility is pass/fail as on Bid Submission Deadline; only bidders meeting all mandatory requirements proceed to technical evaluation. Minimum technical score for financial opening: 75 marks. QCBS weights 70:30 technical:financial.
What is being procured: the work, supplies or services, deliverables and quantities, locations, phases, completion or delivery timelines, applicable standards, and notable exclusions.
Selection of an IT Services Agency (ITSA) to establish, deploy and manage a dedicated IT Team as DJB’s strategic IT implementation and technology support partner — end-to-end professional services for planning, consulting, design, development, enhancement, implementation, integration, migration, deployment, O&M, monitoring, support and continuous improvement of applications/digital platforms entrusted by DJB.
Scope covers application transition/takeover; application development/enhancement/modernization; operations & maintenance; cyber security/security ops/compliance; capacity building/knowledge management; project governance, resource deployment and reporting — plus related digital initiatives (GIS, AI/ML, IoT, Digital Twin, integrations, helpdesk/CRM support).
Indicative baseline of 34 resources across 23 positions (BOQ/Annexure-G), including Technical Lead (1), SysAdmin (1), DevOps Lead (1), Cybersecurity Expert (1), VAPT/Audit Expert (1), Sr DBA (1), MIS Expert (1), Data Scientist (1), MIS Analyst (1), Service Desk Lead (1), Support Engineers (2), GIS Expert (1), GIS Analyst (1), AI/ML Engineers (2), IoT Engineer (1), Digital Twin Expert (1), Product Owner/ADM (4), Process Owner/BA (3), UI/UX (2), Senior Developers (2), Developers (3), Tester (1), API/Integration Specialist (1). Quantities are indicative; WMC may reallocate; DJB may vary quantity by up to ±50% at same rates.
Resources primarily at DJB headquarters (Varunalaya); DJB provides seating/basic utilities/system access subject to availability. With WMC approval, agency may use own premises at own cost without extra claims.
Initial 2 years (+ optional 1+1+1). Key resource/50% deployment within 30 days of award; full deployment within 60 days. Service response/resolution: Critical 30 min/4 hrs; High 1 hr/8 hrs; Medium 4 hrs/2 WD; Low 1 WD/5 WD. Salaries to deployed staff on/before 7th of every month. Replacement of rejected/unavailable resources within 21 calendar days.
Work Monitoring Committee (WMC) is apex operational governance body. Agency submits work plans, weekly/monthly/quarterly reports, SLA/KPI reports, risk/issue registers; monthly reports by 5th working day. Custom IP/code ownership with DJB; secure SDLC/OWASP/DevSecOps required.
Deployed personnel remain agency employees (no DJB employment). Subcontracting/back-to-back manpower without prior written DJB approval not permitted. Independent security audit engagement cost borne by DJB; vulnerability rectification cost by agency. DJB may increase/decrease scope/quantities/manpower during contract.
The complete checklist of documents to submit — mandatory vs conditional, with any prescribed formats, proformas or annexures — plus how to submit: portal and mode, envelope/cover structure, digital signature requirements, signing and attestation rules, and physical originals with their deadline.
Two-cover electronic submission only on GNCTD e-Procurement Portal https://govtprocurement.delhi.gov.in/nicgep/app; Class-III DSC mandatory; proposal digitally signed by Authorized Signatory. Retain portal acknowledgement.
Technical Proposal and Financial Proposal as separate covers. No financial information in Technical Proposal (grounds for non-responsiveness). Financial Proposal unconditional in prescribed format/BOQ.
Two physical hard copies of the technical proposal (properly indexed and page-numbered) within one day after bid submission deadline — in addition to online bid. NIT otherwise says physical bids not accepted unless specifically requested; this is the specific request.
Documents complete, legible, duly signed where required. Integrity Pact on ₹100 stamp paper with bidder’s witness. Undertaking (Annexure-A) and Affidavit (Annexure-B) on ₹100 non-judicial stamp paper, notarized. Power of Attorney/Board Resolution for authorized signatory. Produce originals for inspection when called.
Every corrigendum/addendum in order — what changed (original vs amended value), its impact, and the action for the bidder — ending with the values that finally apply.
The AI found nothing to report for this question.
Genuine conflicts within and across the documents (original vs corrigenda, clause vs annexure, tender document vs BOQ): both sides with citations, and which value prevails.
NIT Part-2 requires BG validity of at least 225 days from the bid end date; Bid Data Sheet states EMD Validity as 225 Days from Bid Opening Date. Same day in current schedule (19.08.2026), but bases differ — use the longer/safer validity covering both wordings until clarified.
Eligibility defines Similar Services to include supply of IT professionals, yet expressly excludes assignments limited to manpower deployment without implementation responsibility, and requires at least one ≥₹10 Cr prime implementation project. Bidders relying only on pure staffing contracts face a material pass/fail risk.
Important Instructions say physical submission of bids shall not be accepted unless specifically requested; Clause 3.3.10 specifically requires two physical hard copies of the technical proposal within one day after the online deadline. The hard-copy requirement is the specific request that applies.
Contract requires replacement within 21 calendar days (and non-deployment penalty after 21 days), but penalty matrix also lists an additional ₹4000/day for delay in replacement beyond 30 days — two different thresholds appear.
Annexure-C turnover table lists Year 1: 2021-22 through Year 4: 2024-25, while eligibility requires average turnover for the last three financial years and allows provisional FY 2025-26 figures. Form V-B is stated to prevail on discrepancy, but year labels are inconsistent.
Only critical, tender-specific pre-bid queries that could materially change bid/no-bid, pricing, eligibility or contractual risk. Skip generic or obvious questions the documents already answer clearly.
Please confirm whether completed Government IT staffing/manpower-supply contracts (without software implementation scope) will be accepted under Sl.10, given that Similar Services include ‘supply of IT professionals’ but exclude ‘manpower deployment without implementation responsibility’, and a ≥₹10 Cr prime implementation project is mandatory.
Confirm that CMMI Level 5 (not Level 3/4) plus ISO/IEC 27001:2022 is a hard pass/fail gate with no alternate equivalence, and that certificates must be entity-wide in the bidder’s name.
Clause 3.3.10 requires two indexed hard copies of the technical proposal within one day after the online deadline. Please specify the exact receiving office/room, office hours, and whether courier receipt by 20.08.2026 close of business is acceptable.
Confirm (a) whether Part-2 BG/FDR must also be uploaded online and/or physically submitted with the hard copies; (b) whether MSE exemption waives both Part-1 and Part-2 EMD and/or tender fee; (c) controlling start date for 225-day BG validity (bid end vs bid opening).
Confirm that 20% of every monthly invoice is retained until quarterly WMC approval, and whether any milestone/SLA dispute can freeze both the 80% and retained 20%.
Please confirm commercial treatment if resource count is increased/decreased by up to 50% mid-contract, including notice period, minimum deployment duration, and whether specialized scarce roles (Digital Twin/IoT/AI) can be zeroed without compensation.
Commercial, legal and execution risks a bidder should weigh: liquidated damages and penalties, unusual or one-sided clauses, tight timelines, and payment or security risks.
CMMI L5 + ISO 27001, ₹75 Cr average turnover, 200 IT staff on rolls, large similar-work thresholds, no JV/consortium, and min. 75/100 technical score create a narrow bidder pool and high bid-prep cost/risk.
₹34.65 Lakh EMD (₹20 Lakh cash online + ₹14.65 Lakh BG/FDR for 225+ days) plus PBG of 5% of contract value (~₹1.23 Cr on ECPT) valid 60 days beyond contract — significant working-capital lock, with forfeiture risks for non-responsiveness, integrity breaches, or failure to furnish PBG/sign contract.
Only 80% monthly pay is released; 20% quarterly-held subject to WMC. No pay for vacant posts; ₹4,000/resource/day non-deployment penalties; 0.5% invoice penalty if salaries delayed beyond 7th; DJB may withhold payments for statutory non-compliance.
Critical incidents require 30-minute response / 4-hour resolution; high-severity ₹5,000/incident; confidentiality/misconduct penalty ₹10,00,000 per instance; cumulative penalties capped at 10% of Annual Contract Value, after which PBG invocation, termination and debarment are available.
50% deployment including Technical Lead, DevOps Lead, Cybersecurity Expert, Sr DBA and Product Owners within 30 days of award, and 100% (incl. Digital Twin/IoT/AI/GIS seniors) within 60 days — high delivery risk in a tight market; replacements within 21 days.
DJB may terminate for convenience on 30 days’ notice; vary manpower ±50% at same rates; increase/decrease scope; agency liability capped at Annual Contract Value (exceptions for fraud, IP, confidentiality, bodily injury). Quoted rates fixed for initial 2 years (increment only on extension). Post-bid statutory wage/benefit increases generally not reimbursed unless mandated/specially provided.
Full labour-law/EPF/ESI/salary responsibility on agency; police verification required; DPDP/IT security compliance; DJB owns all custom IP; reverse-engineering restricted; breach can trigger large penalties, PBG invocation, termination and blacklisting.
The inviting authority and relevant contacts: office, person, designation, address, phone and email — and which address receives physical submissions, if any.
Deputy Director (IT), Office of Chief Engineer (IT), Delhi Jal Board — Shalu Sharma — Room No. 601, Varunalaya Phase-II, Jhandewalan, New Delhi – 110005. Tel. 011-23620933. Email: [email protected].
GNCTD e-Procurement Portal for bid submission; tender also published on DJB website.
For tender fee/EMD deposit assistance via SabPaisa link: Manager/Sr. Manager/Representative — email [email protected]; Tel. 011-41733223. Bank facilitation copy also marked to Branch Manager, Indian Bank, Copernicus Marg, New Delhi.
Hard copies of technical proposal and correspondence directed to DD(IT) at Varunalaya Phase-II (Room 601 / 6th Floor references appear in annexures), Karol Bagh/Jhandewalan, New Delhi – 110005. RFP does not name a separate receipt counter beyond this office.