Housekeeping, Caretaking, Catering Facility Management Services

Publication / Bid document date

Bid document dated 21-08-2026 (GeM Bid GEM/2026/B/7937454).

• No corrigendum has amended this date.

Pre-bid / clarification deadline

Pre-bid queries due by 25-08-2026 12:00:00; no in-person pre-bid meeting.

• Queries only by email to the contact person or through the GeM portal before the pre-bid due date/time.
• Editable soft copy of queries may also be emailed.

Bid submission deadline

Bid End Date/Time: 04-09-2026 13:00:00 on GeM.

• If fewer than 3 bids are received, auto-extension is 3 days, maximum 1 auto-extension.
• Offers must be uploaded on https://gem.gov.in; other modes not accepted.

Bid opening

Bid Opening Date/Time: 04-09-2026 13:30:00 (techno-commercial).

• Price bid opening date/time will be communicated only to techno-commercially acceptable bidders.
• Time allowed for Technical Clarifications during technical evaluation: 5 Days.

Bid / offer validity

Offer validity is 180 days; GeM states from Bid End Date, while IOCL NIT states from technical bid opening.

• GeM Bid Offer Validity: 180 (Days) from End Date.
• IOCL NIT: Offer shall be valid for 180 Days from date of opening of technical bid; IOCL may seek further extension.
• Recorded as a contradiction under contradictions (which start-date governs).

Contract duration

Initial contract 3 years (GeM: 3 Year(s) 1 Day(s)) from site handing over; further extendable by 9 months on mutual consent at same rates/terms.

• Buyer option clause allows increase/decrease of contract quantity or duration up to 25% at issue of contract; after issue, duration can only be increased up to 25%.
• For lumpsum-based service contracts, scope/value may be increased up to 25% with service provider consent.

Estimated tender value / floor price

Estimated bid value about Rs. 206.45 Lakh incl. 18% GST for 3 years; minimum floor price Rs. 1,86,30,249.89 incl. GST.

• GeM Estimated Bid Value: INR 20645527.8 (inclusive of all taxes).
• IOCL NIT estimated value: Rs. 206.45 in Lacs including GST @ 18% for 3 year period.
• SOR Grand Total for three years including GST 18%: 20645527.80.
• NIT cl. 22.6 also states total estimated amount Rs 20645528.96 incl of 18% GST (minor 1-rupee variance vs GeM/SOR).
• Minimum floor price Rs. 18630249.89 inclusive of GST for 3 years; bidder cannot quote below this floor.
• Part A (fixed wages etc.) + Part B (variable/reimbursable) structure; bidder quotes one lumpsum incl. GST on GeM covering fixed & variable parts.
• Estimated value is guidance for EMD/eligibility only and does not bind quoted price.

EMD / Bid Security

EMD not required (GeM Required: No / IOCL NIL); mandatory Bid Security Declaration (Annexure-K) for all bidders including MSE/Startup/CPSE/JV.

• BSD must be uploaded on GeM on or before tender submission date/time; non-upload makes bid liable for rejection.
• If wrong BSD format is uploaded in time, one opportunity may be given to re-upload correct format.
• Digitally signed BSD by POA/authorised signatory is acceptable.
• BSD consequences include debarment under GeM Incident Management / IOCL Holiday Listing if bid is withdrawn/modified during validity, tender conditions breached in a way that would have attracted EMD forfeiture, or contractor fails/refuses to initiate awarded contract.
• No monetary EMD amount, instrument forms, or EMD validity period apply because EMD is NIL.

Tender document fee

Tender documents downloadable free of charge from GeM; no tender/bid participation fee.

• GeM disclaimer also lists asking for tender fee/bid participation fee as a voiding ATC practice.

Performance security / Security Deposit / ePBG

Security Deposit 5% of contract value (exclusive of GST); ISD 2.5% (25% of SD) within 15 days of LOA; GeM also shows ePBG 5% for 48 months via ICICI.

• NIT: SD Rate = 5% of total Contract value; ISD Rate = 2.5% of total Contract value.
• SCC: successful tenderer shall pay SD equivalent to 5% of work order value (Exclusive of GST) within 15 days from receipt of LOA; DLP 12 months from completion including extensions; SD carries no interest.
• Part-B Services SD: Total Contract Value exclusive of GST; ISD = 25% of SD within 15 days of LOA (contract < Rs 10 Cr) by ePayOne online or BG (if BG amount ≥ Rs 1 lakh) valid 90 days beyond completion of all contractual obligations including warranty/DLP; balance 75% recovered @5% of certified value of work (excl. GST) from running bills, or full SD can be deposited upfront.
• GeM ePBG Detail: Advisory Bank ICICI; ePBG Percentage 5.00; Duration 48 Months; Beneficiary DRSH, MADURAI DO.
• BG SFMS beneficiary bank details in ATC include ICICI Bank Connaught Place / ICIC000007 for confirmation.
• Contractual formalities (agreement, WO acceptance, ISD/SD) within 15 days of work order; delay in ISD/SD may lead to recovery from running bills while still requiring agreement within 15 days.
• MSE SC/ST & Women entrepreneurs: PBG requirement relaxed by 50% (Part-B goods/PBG framework note).

Payment terms

Monthly bills; GeM payment within 21 days of SDAC and online bill submission; RTGS/NEFT only; wage-revision reimbursable without profit.

• GeM Bid Payment Timelines: Payments within 21 days of issue of SDAC and on-line submission of bills (supersedes GeM GTC cl.12 10-day timeline).
• SCC: monthly bills before 7th of following month with wage bill, salary disbursement proof, PF/ESI proofs; digitally signed invoice via https://apps.indianoil.in/vim; daily job cards required.
• Payment schedule: Monthly Bills as per Schedule — 100% every month; no mobilization advance.
• Deductions may include wastage/spillage, unpaid statutory deposits, taxes, penalties/GST on penalties, and price discount for delay.
• Minimum wages notified in SCC (Skilled Rs 918/-, Semi-skilled Rs 781/-, Unskilled Rs 693/- per day as per cited MoLE order); statutory PF 12%, ESI 3.25%, Bonus 8.33% etc. to be paid by contractor.
• On statutory wage revision, IOCL reimburses additional wages + related PF/ESI without commission/profit; regular payments after TDS.
• Salary to workmen by RTGS/NEFT; SCC cl.13 says payable up to 7th of every month, while Instructions to Tenderers cl.13 says payment by 5th day — conflict noted under contradictions.
• TReDS is preferred payment mode; MSME sellers intending TReDS must be registered on an exchange where buyer is registered.
• Consumables/materials generally reimbursed on actuals against verified bills within SOR caps (Part B variable).

Taxes / GST

Lumpsum quote must include GST; estimate built at GST @ 18%.

• Bidder to quote lumpsum price including GST for entire 3-year period on GeM.
• Penalties (other than price-reduction for delay) attract GST recovery over and above penalty.

Annual Turnover (PQC)

Minimum ATO Rs. 41.29 Lacs in any of the immediate three preceding financial years from NIT publication date.

• Proof: audited P&L; upload signed audited balance sheet + P&L of last 3 FYs; auditor reports from FY 2019-20 onwards must bear UDIN.
• If accounts not audited under IT Act s.44AB, CA certificate of turnover + ITR required.
• Calendar-year accounting entities: use calendar years.
• If NIT publication is within 6 months of close of preceding FY and immediate preceding year BS not available, any of previous three years (excluding immediate preceding) may be used.
• Foreign-currency values converted to INR at SBI bill selling rate on date of reference order.

Work experience / similar work PQC

Single Work Order / similar-nature experience criteria are Not Applicable.

• NIT cl. 11.2 Value of Single Work: Not Applicable; cl. 11.3 Similar nature definition: Not applicable.

Additional PQC — PF & ESI

Valid PF Registration Certificate and valid ESI Registration Certificate mandatory for all bidders including MSE & Startups.

• Mere applications for PF/ESI certificates will not be considered.
• Successful bidder must ensure KYC of persons employed is verified/updated in EPFO portal and submit proof within a month of engagement at IOCL premises.

MSE / Startup turnover relaxation

Job is Non-Critical; 100% relaxation on annual turnover PQC for Startup-India registered bidders and MSE bidders (quality/technical specs still apply).

• GeM: MSE Relaxation for Turnover Yes | Complete; Startup Relaxation for Turnover Yes | Complete.
• Exemption seekers must upload supporting documents with bid.
• Startup recognition certificate from DPIIT required to claim relaxation.
• Suo-motto MSE/Startup certificates after bid due date not considered.

Purchase preference (MSE & MII)

MSE purchase preference applicable (L1+15%, 100% quantity to matching MSE service provider); PPP-MII applicable as tender value > Rs 1 Cr.

• GeM: MII Compliance Yes; MSE Purchase Preference Yes; preference band L1+15%.
• For services, if L-1 is not MSE and MSE quoted within L-1+15%, 100% order quantity awarded to such MSE subject to matching L1.
• MSE must have valid Udyam and be the service provider (traders excluded).
• Bidder to fill Annexure-J Part-I, II and III as applicable; concurrent MSE + MII application per Part-B.
• NIT notes whether tendered item has Nodal Ministry local capacity list: NO.

Consortium / JV / multiple bidding / foreign bidders

Joint bidders/consortium offers not accepted (unless specifically permitted — not permitted here); foreign bidders in domestic tender not accepted; no multiple bidding.

• Offer from joint bidders / consortium, unless specifically permitted in the tender for such bidding — not accepted.
• Foreign bidders participating in domestic/national tender — not accepted.
• Group-company credential use only under strict Part-A conditions (only holding or one subsidiary or JV may participate; specific undertaking required).
• Experience of only bidding entity considered unless specifically permitted.
• Annexure-I Undertaking on no multiple bidding required.

Debarment / holiday listing / insolvency / land-border

Holiday-listed/banned bidders, insolvency/liquidation cases, forged documents, and non-compliant land-border bidders are ineligible / bids liable to rejection.

• Rejection if bidder is holiday listed or banned under CPE guidelines.
• Rejection if insolvency resolution/liquidation/bankruptcy commenced under IBC or similar law at any evaluation stage.
• Offers from bidders under liquidation/court receivership not accepted.
• Land-border sharing country bidders eligible only if registered with Competent Authority (GeM GTC cl.26); false declaration grounds immediate termination.
• Annexure-C land-border certificate and Annexure-E blacklisting/holiday declaration required.
• Consultant (or its subsidiary/management companies) for same project cannot bid as executor.

Mandatory site visit

Certified site visit report (Annexure-6) dated on/before bid submission is mandatory; without it offer is rejected outright.

• Report must be certified by IOCL Madurai DO in-charge/officer concerned.

Other statutory / commercial eligibility

Domestic two-bid GeM tender; PF code mandatory; PAN/GST/incorporation/POA and full statutory compliance required; incomplete PQC docs liable to rejection.

• Must have PF Code/number from RPFC (PSUs with own PF trust/Govt PF may submit alternate evidence).
• Other mandatory docs: PAN, PF, GST registration, Partnership Deed or Certificate of Incorporation with MoA/AoA, Power of Attorney/Board resolution or Proprietorship undertaking.
• Partly quoted bids, own conditions not withdrawn, validity less than required, unacceptable terms — liable to rejection.
• IOCL may evaluate PQC with or without seeking additional supporting documents.
• Integrity Pact: Not applicable (tender value below Rs 10 Cr threshold stated).

What is being procured

Lump-sum Facility Management Services: housekeeping for Officers Residential Quarters and caretaking-cum-catering for Guest House & Transit Facility under Madurai DO, plus horticulture and reimbursable consumables.

• GeM service components include Front Desk Management, Laundry, regular Guest House/Hostel hospitality (porter/lift man etc.), Gardening, Landscape, DG Sets, Cooking and catering.
• Cost of consumables to be reimbursed to service provider on actuals.
• Nature: Service Contract / ARC; non-splittable; evaluation on total value / lowest all-inclusive cost.
• Not a pure manpower supply contract — contractor remains employer of deployed staff.

Location

IOCL Officers Residential Quarters / Madurai Divisional Office complex, No.2 Race Course Road, Chokkikulam, Madurai, Tamil Nadu PIN 625002.

• Consignee/Reporting Officer: Ashish Ranjan; quantity Project/Lumpsum Based.

Duration / phases

3-year continuous facility services from site handing over; optional 9-month extension on mutual consent; framework agreement with work order from Madurai DO.

• Starting date is date in Handing Over Document; failure to take over attracts GCC penalties.
• Contract deemed terminated on expiry unless written extension by IOCL.

Residential quarters / common area services

Daily gardening, sweeping, garbage segregation/composting, electrical shift coverage, water systems, DG set upkeep and related estate services for A & B Blocks.

• Gardening: daily cleaning of garden/play equipment, trimming, watering, bio-compost manure, kerb-wall greenery.
• Sweeping of parking, outdoor walks, A/B Block 4 floors common areas, stairs, terrace & lift; vacuum cleaning where specified; garbage collection from residents/GH/common areas with bio vs non-bio segregation.
• Electricians (3 skilled) in 8-hr shifts 06:00-14:00, 14:00-22:00, 22:00-06:00 all days; meter readings, softening plant logs, genset/pump/electrical O&M, diesel transport/filling, earth-pit testing every six months; min. Polytechnic/Diploma in Electrical.
• Water tank cleaning every 3 months by professionals; potable water test every 6 months.
• Minor electrical/mechanical maintenance by duty electrician; material cost paid separately on original bills.
• Wi-Fi, Cable TV, water purifier, AC, softening plant service/repair arranged by contractor and billed to IOCL.

Guest House / Transit caretaking & catering

Round-the-clock guest house/transit operation including housekeeping, front-desk/custody of keys, laundry, DTH/newspapers/internet facilitation, and cooking/catering on guest payment.

• Food service windows: Tea/Coffee 07:00-23:00; Breakfast 07:00-09:30; Lunch 12:30-14:00; Dinner 20:00-22:00; early tea for departures.
• Provide breakfast/lunch/dinner/snacks/cold drinks; special parties/gatherings when required; lunch boxes when needed.
• Guest toiletry kits and tea/coffee sachets per Annexure-A; cost reimbursable.
• Food raw materials to preferred brands in Annexure-B; menu/rates decided by IOC/food committee; guest food charges collected preferably electronically and deposited monthly.
• Unauthorized persons in GH/transit may lead to termination and legal action.
• Maintain booking, inventory, kit pouch, maintenance, complaints/suggestions, attendance registers.
• DTH for 10 rooms & 3 halls; internet 200 Mbps for GH, transit and dining hall (per estimate notes).

Manpower deployment

Indicative deployment: 3 Skilled (Electrician), 6 Semi-skilled (Caretakers/Cooks), 3 Unskilled (Helper/Attendant/Sweeper); 1 skilled + 1 unskilled daily 24x7 including holidays.

• No workman more than 8 hrs in 24 hrs normally; emergency not exceeding 16 hrs for a day or two.
• Absenteeism requires standby; else proportionate wage deduction + penalty.
• Workers below 50 years, not under 18; medical fitness; police verification/character check with OIC acceptance; annual medical reports with January bill else bills withheld.
• 2 uniform sets/year + shoes (+ rainy set); issued before end of first month.
• Experienced Manager for administration; trained cooks for Punjabi/North/South Indian/Chinese; staff preferably conversant in Hindi and Telugu (as printed).
• Additional manpower for meetings/functions at no extra cost (except food bills).

SOR / quantities (lumpsum monthly model)

36-month Schedule of Rates with Part A fixed monthly service lines and Part B actuals-capped reimbursables; grand total Rs. 2,06,45,527.80 incl. GST.

• Part A examples (monthly x 36): common-area cleaning Rs 80,707; garbage Rs 26,611; electrical maintenance Rs 30,308; minor civil/electrical/plumbing + DG Rs 46,108; water pumping Rs 23,647; garden upkeep Rs 33,498; GH/transit running with cook Rs 69,976; GH/transit housekeeping Rs 51,852; terrace/gate-pass etc. Rs 39,901.90.
• Part B variable capped items include cleaning materials, garden materials Rs 5,000/month, newspapers/magazines, uniforms, DTH, internet, toiletries, water-tank cleaning quarterly, crockery yearly, bedroll yearly, supervision/admin charges.
• Quantities approximate; IOCL may operate/not operate items, appoint parallel contractor, and pay only certified actuals — no minimum-work guarantee.
• Services not expressly listed but required for housekeeping must still be performed within quoted rates.

Standards / exclusions / notable boundaries

IGBC-recommended cleaning agents; waste disposal outside premises at contractor cost; food sales cash/electronic to guests (IOCL not liable for credit); material costs for certain repairs reimbursable separately.

• Contractor disposes housekeeping waste outside premises as directed.
• Inspection by IOCL/third party does not absolve contractor responsibility.
• No employee of vendor permitted to reside in premises.
• Earth-pit recharge paid separately by IOCL; diesel/lube for DG purchased by IOC and transported/filled by contractor.

Submission portal and mode

Online two-packet bid only on GeM (https://gem.gov.in); physical/manual bids not accepted.

• Part I Technical Bid: all technical/commercial details and documents other than price.
• Part II / Price: prices filled only in GeM portal price schedule; any price disclosure outside price bid leads to disqualification.
• Additional documents by email ignored unless specifically advised by Tender Issuing Authority.
• Domestic bidding under two-bid system; Bid to RA enabled: No; Reverse Auction: Not Applicable.

Digital signing / declaration pack mechanics

Annexures B–M to be filled via IOCL Excel declaration pack, converted to PDF and uploaded; summary sheet digitally signed.

• Excel declaration URL referenced in bid: https://parikshan.indianoil.co.in/QRpdf/view/e1ffd336 (file e1ffd336 provided in tender folder).
• Usage instructions also referenced (Annexure-III / URL 9cd6d211).
• Digitally signed Bid Security Declaration by authorised/POA signatory acceptable.
• Shortlisted bidder(s) must present original documents for verification within 7 days of IOCL intimation after price-bid opening.

GeM-listed seller documents

GeM requires Bidder Turnover, Certificate (Requested in ATC), and Additional Doc 1 (Requested in ATC).

• Exemption seekers must upload eligibility proof with bid.

No corrigendum / addendum found

Tender folder contains no corrigendum or addendum; original GeM bid and ATC values apply as published.

• Documents present: GeM bid (bid_9778797.pdf), buyer ATC/scope pack (1787293978.pdf and identical duplicates), declaration pack reference (e1ffd336), and GeM GTC (gtc.pdf).
• Finally applicable key values remain: Bid end 04-09-2026 13:00:00; opening 04-09-2026 13:30:00; validity 180 days; pre-bid queries 25-08-2026 12:00:00; estimated ~Rs 206.45 Lakh incl. GST; floor Rs 18630249.89; EMD NIL with BSD; SD/ePBG 5%.

Bid validity start date — GeM vs IOCL NIT

GeM measures 180-day validity from Bid End Date; IOCL NIT measures 180 days from technical bid opening.

• GeM Bid Details: Bid Offer Validity (From End Date) 180 (Days).
• IOCL NIT cl.9: Offer shall be valid for 180 Days from date of opening of technical bid.
• Practical impact is small if opening is same day as end date, but extension/clarification delays could diverge.
• Bidder should keep offer valid for the longer interpretation and seek clarification if needed.

Estimated value one-rupee mismatch

Estimated value appears as 20645527.8 / 20645527.80 in GeM & SOR, but NIT cl.22.6 states 20645528.96.

• GeM Estimated Bid Value: 20645527.8; SOR grand total 20645527.80; NIT summary Rs 206.45 Lacs; NIT cl.22.6 Rs 20645528.96.
• Difference is ~Rs 1.16 and likely rounding; floor price and quote mechanics are unaffected.
• Use GeM portal figure for bidding interface; NIT still describes estimate as Rs 206.45 Lacs incl. GST.

Performance security construct — GeM ePBG vs IOCL SD/ISD

GeM shows ePBG 5% for 48 months; IOCL ATC requires Service SD 5% excl. GST with 2.5% ISD and balance recovery from bills / full SD option, DLP 12 months.

• GeM ePBG Detail: 5% for 48 months, Advisory Bank ICICI, beneficiary DRSH MADURAI DO.
• IOCL NIT/SCC/Part-B: SD 5% of contract/work order value exclusive of GST; ISD 2.5% of contract value (25% of SD) within 15 days; balance from running bills; BG validity 90 days beyond contractual obligations including DLP; DLP 12 months from completion.
• 48-month ePBG duration roughly aligns with 36-month contract + 12-month DLP, but instrument mechanics differ (portal ePBG vs IOCL SD/ISD/BG/ePayOne).
• Successful bidder should comply with both GeM contract security field and IOCL ATC SD clauses; seek buyer confirmation on single instrument acceptance.

Workmen salary payment deadline — 5th vs 7th of month

One clause requires salary payment by 5th; another says up to 7th of every month.

• Instructions to Tenderers cl.13: payment to workmen shall be made by 5th day of every month.
• SCC cl.13 Salary Payment: Salary should be payable up to 7th day of every month.
• Safer compliance is payment by the 5th; confirm with buyer if needed.

Reverse Auction references vs RA disabled

GeM and NIT disable Reverse Auction, but evaluation narrative still mentions RA processing.

• GeM: Bid to RA enabled No; NIT cl.17 Reverse Auction Not Applicable.
• NIT evaluation text still says lowest quote after end of Reverse Auction shall be considered.
• Operative position: RA is not enabled; evaluation is lowest delivered/all-inclusive cost on GeM.

Order-of-precedence lists differ between NIT and SCC

NIT places NIT/Part A/Part B above formal contract; SCC cl.14 starts with Formal contract and omits NIT at top.

• NIT general notes order begins: a) NIT b) Part A Technical Bid c) Part B ... then formal contract, etc., and states Part A prevails over Part B.
• SCC cl.14 non-technical conflict order begins: 1 Formal contract 2 Acceptance of tender ... 6 SCC 7 ITT 8 GCC.
• Also GeM SLA/ATC override GeM GTC where contradicted.
• For tender-stage conflicts, Part A/NIT clauses are expressly said to prevail over Part B.

Pre-bid contact email typo in GeM bid

GeM pre-bid venue text shows malformed email [email protected]@indianoil.in; correct buyer email elsewhere is [email protected].

• Use [email protected] as printed in Bid Details buyer email and NIT contact person.

Single security instrument — GeM ePBG vs IOCL SD/ISD

Ask buyer whether one 5% instrument on GeM/ePBG for 48 months satisfies IOCL SD/ISD, or whether separate ISD + bill recoveries/BG under Part-B is still required.

• Material to cash-flow and post-award compliance risk.

What is fixed vs reimbursable inside the GeM lumpsum

Seek confirmation that Part B variable items remain reimbursable on actuals within caps even though bidder must quote one all-inclusive GeM lumpsum not below floor price.

• Critical for pricing risk: floor is Rs 1.86 Cr while estimate is Rs 2.06 Cr; unclear margin allocation between fixed wages and reimbursables.

Whether food sales revenue is contractor's or only collection on IOCL account

Clarify commercial model for guest meals: contractor retains menu charges, or only collects and deposits to IOCL while IOCL reimburses costs.

• SOR describes meals on payment by guests; scope also says collect room charges and deposit to OIC/company account; menu rates fixed by food committee.
• This directly affects revenue model and bid/no-bid pricing.

Minimum wage schedule / base date and reimbursement formula

Confirm the exact wage notification embedded in estimate (document shows MoLE order dated 30.03.2026 with skilled/semi-skilled/unskilled rates) and whether floor price already locks current wages.

• Also confirm salary disbursement deadline to follow (5th vs 7th).

Site visit logistics and certifying officer

Request appointment window, location access formalities, and name/designation authorized to sign Annexure-6 before bid end.

• Site visit report is outright rejectable if missing/uncertified; no physical pre-bid meeting is held.

Floor price + lumpsum including reimbursables

Cannot bid below Rs 1,86,30,249.89 incl. GST, yet must absorb service obligations and quote one lumpsum covering fixed and variable parts.

• Mis-estimating reimbursable consumption, absenteeism cover, or 24x7 staffing can erase margin.
• IOCL may vary quantities, not operate items, or appoint parallel contractors with no loss-of-profit claim.

Safety penalties and general breach recoveries

Safety breaches attract Rs 5,000/occasion; injury 0.5% of contract value (max Rs 2 lakh) per injury; fatality 1% (max Rs 10 lakh) per fatality, plus GST on penalties.

• Absenteeism without standby: proportionate wage deduction + penalties + GST.
• Termination for unsatisfactory services or unauthorized GH occupants; work can be completed at contractor risk & cost with recovery from SD.

GCC price-adjustment / delay discounts up to 10%

GCC cl.4.4 allows contractual price discount escalating weekly up to 10% of Total Contract Value for delayed completion, plus actual direct damages; not characterized as Section 74 penalty.

• Failure to take over site also invokes GCC penalty provisions.
• On abandonment/termination, IOCL may complete balance work at contractor risk and cost.

Bid Security Declaration debarment exposure

No cash EMD, but BSD breach can debar bidder from future IOCL tenders under GeM Incident Management / Holiday Listing.

• Triggers include bid withdrawal/modification during validity, other breaches that would have forfeited EMD, or failure/refusal to initiate awarded contract.

Labour statutory & cash-flow risks

Full labour-code/legacy labour-law compliance, cashless wage payment, PF/ESI/bonus/gratuity, uniforms, medicals; non-compliance can withhold bills or terminate.

• IOCL may pay workers/vendors directly and recover from contractor if dues unpaid.
• Payment only after monthly certification, VIM upload, PF/ESI proofs; GeM timeline 21 days after SDAC — operational delays can stretch cash cycle.
• SD/ISD locks 5% capital for contract + DLP (~48 months on GeM ePBG view).

One-sided termination / variation / dispute settings

Broad termination for unsatisfactory service; 25% option clause; arbitration seat Hyderabad with claims < Rs 5 lakh excluded; GeM bid shows Arbitration/Mediation Clause No.

• Court jurisdiction Chennai for tender/contract matters under NIT jurisdiction clause.
• GCC arbitration provisions deleted and replaced by SCC dispute-resolution clause.

Pass/fail bid-process traps

Missing site-visit report, BSD, PF/ESI, or uploading price outside GeM price bid are hard rejects.

• Original document verification within 7 days for shortlisted bidders; forged credentials trigger holiday listing.
• Tight timeline: published 21-08-2026, pre-bid 25-08-2026, bid end 04-09-2026.

Inviting / tender authority

Indian Oil Corporation Limited, Marketing Division, Regional Contract Cell, Southern Regional Office, Chennai.

• Office on GeM: IOCL Marketing SRO RCC; Department Indian Oil Corporation Limited; Organisation Marketing Division; Ministry of Petroleum and Natural Gas.
• Address: 8th Level, No. 139, Uttamar Gandhi Salai, Nungambakkam, Chennai 600 034.
• Tender No. MnC/SR/RIM/PT/096/TNSO/2026-27; GeM Bid GEM/2026/B/7937454.
• For disputes up to LOI, Owner means IOCL Marketing Division, Southern Regional Office, Chennai; after LOI/execution, Tamilnadu State Office context is also used; courts at Chennai.

Tender-related contact

Richa / Reecha Meena, Manager (M&C), SRO — phone 044-28333768; email [email protected].

• GeM Buyer Email id: [email protected].
• Pre-bid queries to this email or GeM portal (no in-person meeting).
• Rejection-query contact also points to same email.

Site / consignee contacts

Ashish Ranjan, Manager (Engg), Madurai DO — email [email protected]; mobile 9852188803.

• GeM Consignee/Reporting Officer: Ashish Ranjan.
• Site address: Madurai Divisional Office / Officers Residential Quarters, No.2, Race Course Road, Chokkikulam, Madurai, Tamil Nadu PIN 625002.
• Site Visit Report addressed to DRSH, Madurai Divisional Office; certification by IOCL Madurai DO officer.

Grievance redressal email

HOD grievance redressal email [email protected] (in addition to buyer email).

Physical submission address (limited)

No routine physical bid submission; originals for shortlisted-bidder verification / any BG are to tender issuing authority at SRO RCC Chennai.

• If a BG is used where applicable, original BG to office of tender issuing authority in sealed envelope super-scribing tender name/number (generic NIT wording also states within 7 days of tender opening for EMD BG cases — EMD itself is NIL here).
• Site visit certification occurs at Madurai DO site, not as a bid-envelope submission.