Publication
Published/dated 16-09-2026.
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Hiring of Agency for IT Projects- Milestone basis
Uttarakhand Transport Corporation · Dehradun, Uttarakhand9898865
Written by TenderKart AI from the documents published when it was generated. Check the tender for later corrigenda before you bid.
16 Sept 2026
7 Oct 2026
₹14.8 L
All important dates as they stand after corrigenda: publication, pre-bid/clarification deadline, bid submission deadline, bid opening, and bid validity period.
Published/dated 16-09-2026.
25-09-2026 at 11:00:00 at UTC HQ, Parivahan Bhavan, II Floor, Kulhaan, Dehradun. No separate clarification-submission deadline is specified.
07-10-2026 at 12:00:00.
08-10-2026 at 12:00:00.
180 days from the bid end date.
Tender value or estimated cost, EMD/bid security (amount, acceptable forms, validity), tender document fees, performance security, and key payment terms.
₹14,83,000. Upload the scanned instrument with the bid and submit the hard copy to the buyer within 5 working days of bid opening. It must remain valid 45 days beyond bid validity.
5% of Contract Award Value. The bid requires ePBG for 66 months; the SOW requires submission within 10 days of LOI/LOA and states 66 months from LOI or any longer contract/extension period.
No tender-document fee or disclosed estimated tender value is stated in the tender schedules. The bid says any estimated value is only guidance for EMD and eligibility, not for price reasonableness.
Quote the 3-year grand total on GeM and upload the prescribed financial breakup only in the financial document. Monthly payment covers cloud/software and operational ETM rental, starts at Go-Live, and is SLA-adjusted.
Every pass/fail eligibility and qualification requirement: experience and past performance, turnover/net worth, registrations and certifications, consortium/JV rules, and debarment or blacklisting conditions.
Bidder must be registered under the Companies Act 1956/2013 for at least five years and GST-registered in India. Bid may be sole or a consortium of maximum two members.
Lead bidder must have average annual turnover of INR 10 Cr in India for FY 2023-24, 2024-25 and 2025-26, positive net worth in the preceding three years, and be profitable.
Sole bidder or any consortium member must have implemented AFCS for at least two Indian city/state transport-corporation projects with at least 1,000 ETMs in each, and VTS for at least one Indian city/state transport-corporation project.
Sole bidder or any consortium member must hold ISO 90001:2015, ISO 20000-1:2018, ISO 27001:2013 and ISO 14001:2015 as printed. The technical bid also requires ETM BIS IS 13252:2010/IEC 60950-1:2005 and current-tender EMV L1/L2 certification.
Neither sole bidder nor any consortium member may have been blacklisted, debarred or terminated by any Government PSU/STU/urban body/corporation in the last five years. Bidder, parent, holding company and subsidiaries must have no bankruptcy/insolvency proceedings and no government-project blacklisting in that period.
A bidder from a country sharing a land border with India is eligible only if registered with the Competent Authority; false declaration/non-compliance permits immediate termination and legal action.
Only bidders achieving at least 70/100 technical marks proceed to financial opening; the 70-mark POC/live demonstration itself requires 70% to qualify.
What is being procured: the work, supplies or services, deliverables and quantities, locations, phases, completion or delivery timelines, applicable standards, and notable exclusions.
Select a technology provider to supply, commission and comprehensively maintain Android smart ETMs and design, host, integrate, operate and maintain UTC's cloud-based transport-management platform.
Narrative scope calls for 1,350 operational/billable ETMs plus 150 no-charge standby/spares (1,500 total), maintained at 10% standby; it also requires up to 150 temporary PM E-Bus Sewa ETMs (135 billable + 15 standby) until a separate tender transitions them.
Deployment spans UTC's 3 divisions and 19 depots, with systems hosted in a MeitY-empanelled cloud and integrated with UTC depot systems and central operations.
From Work Order/agreement date T: plan T+7; functional ETM demo T+30; dashboard demo T+45; five-ETM digital-payment test T+60; first depot T+90; one division T+120; second division T+150; third division T+180; final dashboard and mobile app T+200 days.
Initial period is three years from Work Order, extendable by up to two years only with UTC approval and satisfactory performance; extension is not automatic and is at UTC's sole discretion.
ETMs must comply with Annexure I hardware specifications and Annexure II ticketing functions; selected bidder must arrange testing of three ETMs at NABL/STQC/ECIL or another recognised lab before supply and obtain CERT-In security audit/safe-to-host certification for the solution.
The complete checklist of documents to submit — mandatory vs conditional, with any prescribed formats, proformas or annexures — plus how to submit: portal and mode, envelope/cover structure, digital signature requirements, signing and attestation rules, and physical originals with their deadline.
Submit online through the GeM Portal under separate Technical and Financial packets. Upload scanned qualification documents with the technical bid; place all price elements and the prescribed breakup only in the financial bid.
Submit the bid-security hard copy directly to UTC within 5 working days of bid opening. The RFP also demands one non-returnable sample ETM on or before the technical-bid opening due date/time; no other bid document may validly be made physically mandatory under the GeM disclaimer.
GeM e-sign is treated at par with a digital signature under the IT Act. Tender-specific forms require authorised-signatory execution; TQ Forms 4 and 5 require ₹20 government stamp paper, and PQ Form 9 requires official seal.
Every corrigendum/addendum in order — what changed (original vs amended value), its impact, and the action for the bidder — ending with the values that finally apply.
The AI found nothing to report for this question.
Genuine conflicts within and across the documents (original vs corrigenda, clause vs annexure, tender document vs BOQ): both sides with citations, and which value prevails.
The narrative says 1,350 operational ETMs plus 150 standby (1,500 total), but Annexure III's 20 depot quantities add to 1,468. Neither figure can be reconciled with the other; buyer clarification is required before pricing.
The RFP calls 150 units '10%' of 1,350 operational ETMs, but 10% is 135. The Excel only says 10% extra without fixing 150. The rate and no-charge spare obligation therefore need a definitive base quantity.
Three different repair standards appear: restore within 2 days (p.30), attend within 24–72 hours (p.27), and grace periods of 3 days at depot/10 days at service station (p.32). The specific penalty table on p.32 should govern penalty calculations, but p.30 can still be read as a stricter restoration duty; seek clarification.
The document calls for a Performance Bank Guarantee but directs NEFT/RTGS cash deposit. Validity/refund also varies: bid ePBG 66 months; SOW entire contract/extension and refund 6 months after completion; GeM GTC requires 2 months beyond obligations and refund within 30 days. Tender-specific 66 months/longer and 6-month refund would likely prevail, but the instrument and tail must be confirmed.
GeM states 3 years 1 day, the SOW is an initial 3 years plus discretionary extension up to 2 years, and the price workbook asks for a 3-year grand total. The tender-specific SOW supports a 3-year base plus optional 2 years, but extension pricing/escalation is unstated.
GeM bid explicitly selects no arbitration and no mediation, while the SOW labels a section 'Dispute Resolution and Arbitration' and makes Uttarakhand's CCIE decision final and binding. The bid-selected no-arbitration/no-mediation setting should prevail for the GeM contract, but CCIE status should be confirmed.
The SOW key table says L1, while the GeM page describes 'Least Cost Method Based Evaluation (LCS)' with a 70-mark technical threshold. These are reconcilable only as pass/fail technical qualification followed by L1 total-value selection, as confirmed in the detailed SOW.
Only critical, tender-specific pre-bid queries that could materially change bid/no-bid, pricing, eligibility or contractual risk. Skip generic or obvious questions the documents already answer clearly.
Please issue one binding quantity schedule: is the billable base 1,350, Annexure III's 1,468, or another figure; is free standby 135 or 150; and are the additional 135+15 PM E-Bus Sewa units priced under the same two BOQ lines?
Will UTC accept every GeM-permitted EMD form or only DD, and exactly where must the original be delivered? For performance security, is the requirement an ePBG/bank guarantee or a cash NEFT/RTGS deposit, and what exact validity and claim/refund period applies?
Which ETM repair deadline drives compliance and penalties: 2 days, 24–72 hours, or the 3-day depot/10-day service-station grace periods? Also correct the internally duplicated/escalating penalty bands on p.33 before bidders price spares and service staffing.
Please state how rates apply during the optional two-year extension and whether escalation/indexation is allowed. Confirm how the GeM 25% option clause interacts with variable ETM quantity, the temporary PM E-Bus scope, and the all-inclusive no-extra-cost wording.
Does the bid's selection of no arbitration/no mediation disapply the SOW's binding CCIE mechanism, or must disputes first go to CCIE before Dehradun courts?
Please provide the approved procurement-policy basis for the mandatory non-returnable sample ETM and confirm delivery recipient/location and acknowledgement process, because the GeM disclaimer flags sample-with-bid clauses unless expressly permitted by an approved policy.
Commercial, legal and execution risks a bidder should weigh: liquidated damages and penalties, unusual or one-sided clauses, tight timelines, and payment or security risks.
Monthly SLA penalties are capped at five times the monthly payable amount, not at the invoice value. Implementation delay escalates from ₹500/day to ₹5,000/day after 90 days, alongside termination remedies.
ETM shortfall attracts ₹2,000 per ETM per day; cancelled schedules attract fixed penalties plus full FCI; downtime, software defects, report delays and security incidents have separate penalties and UTC may recover attributable financial loss.
UTC may withhold payment and deduct LD at 0.5% of delayed/undelivered service contract price per week or part, capped at 10% of delayed services, without prejudice to other remedies. This may overlap with daily SLA penalties.
Payment is due only within 45 days after SDAC and online billing, begins only at Go-Live, and may be proportionately retained for partial functionality. Penalties can be recovered from invoices, future dues or security; performance security is held up to six months after completion without interest.
Rates must absorb every required component, integration, SIM/connectivity, hosting, maintenance, spares and unprovisioned items at no extra cost/time. UTC can vary operational ETMs, add temporary PM E-Bus units, and invoke a 25% option, creating material sizing and price risk.
UTC may terminate on 30 days' notice for stated defaults and can terminate for insolvency without compensation; bidder termination requires at least six months' notice. Default work can be procured at bidder risk and cost plus 10% overhead.
Bidder bears security-audit costs and responsibility for data loss from ETM malfunction/service failures. Liability is capped at 100% of contract price but uncapped for fraud/crime, wilful misconduct, deliberate default or gross negligence; broad IP indemnities also apply.
UTC disclaims compensation for tax-system changes, and bidders must bear UTC inspection-team travel, local transport and stay costs for facility inspections before or after award.
The inviting authority and relevant contacts: office, person, designation, address, phone and email — and which address receives physical submissions, if any.
General Manager (Operation), Uttarakhand Transport Corporation, HQ Parivahan Bhavan, II Floor, Kulhaan, Dehradun.
Jagdish Singh, Uttarakhand Transport Corporation HQ, 2nd Floor, Parivahan Bhawan, Kulhan, Sahastradhara Road, Dehradun 248013.
HOD grievance: [email protected]; Buyer: [email protected]; ATC grievance: [email protected].
The RFP directs offline documents/EMD to the above UTC HQ address: Parivahan Bhavan, II Floor, Kulhaan, Dehradun. It does not print a phone number or a more specific physical-receipt officer.