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REQUEST FOR POPOSAL (RFP) FOR SELECTION OF MANAGED SERVICE PROVIDER(MSP)/CLOUD SERVICE PROVIDER (CSP) FOR PROVISIONING OF CLOUD SERVICES
National Health Mission UP · Lucknow, Uttar Pradesh2026_NHMUP_1122031_1
Written by TenderKart AI from the documents published when it was generated. Check the tender for later corrigenda before you bid.
6 Mar 2026
28 Sept 2026
₹22.5 L
All important dates as they stand after corrigenda: publication, pre-bid/clarification deadline, bid submission deadline, bid opening, and bid validity period.
Online e-bids invited from 11:00 hours on 06-03-2026 (unchanged through all date corrigenda).
Pre-bid meeting was fixed for 11.03.2026 at 15:00 hrs at SPMU NHM UP; written queries only up to two (02) days before the pre-bid meeting.
Final online bid submission deadline is 17:00 hours on 08.09.2026 (Corrigendum 8).
e-Bids open on 08.09.2026 at 17:30 hrs at NHM, 16 A P Sen Marg, Mandi Parishad Bhawan, Lucknow 226001 (Corrigendum 8).
Proposals remain valid for 180 days; Factsheet keys validity to last date of bid submission, while Clause 6.6 keys it to bid opening — both require 180 days minimum.
Initial contract five (05) years from award, extendable by two (2) years or more on performance, MeitY empanelment and no major security default.
Accept/sign LoI within 15 days; sign contract (LoA) within 7 days of written qualification communication; PBG within 30 days of each PO.
Tender value or estimated cost, EMD/bid security (amount, acceptable forms, validity), tender document fees, performance security, and key payment terms.
No fixed estimated tender cost is stated; pricing is discount/rates on public CSP list prices with evaluation on Gross Total Value (GTV) from indicative BoQ quantities.
EMD INR 22,50,000 (Rupees Twenty Two Lakh Fifty Thousand), valid 180 days from last date of bid submission; online or FDR/DD/BG/eBG; original before technical opening.
Cost of Bid Document (RFP fee) is Nil; RFP downloadable free from https://etender.up.nic.in.
Performance security 5% — Factsheet states 5% of Total Project Cost; Clause 12.3 requires PBG equal to 5% of each Work Order/Purchase Order value during empanelment.
Quarterly payment in INR on actual utilization; bills by 10th of succeeding month; payment within 30–45 days after complete docs, net of SLA penalties and TDS.
Least Cost Selection (L1) on Abridged Financial Bid GTV after technical qualification (minimum 80/100 technical marks).
Every pass/fail eligibility and qualification requirement: experience and past performance, turnover/net worth, registrations and certifications, consortium/JV rules, and debarment or blacklisting conditions.
Only individual single bidding entities; consortiums, joint ventures or subsidiaries not permitted; Factsheet: Sub-Contracting/Consortium Not Allowed.
Company under Companies Act / LLP or Partnership; active PAN/TAN and GST; CSP offerings MeitY-empaneled (and STQC-audited per basic compliance) with partner/authorization docs.
Positive net worth for FY2022-23, 2023-24 and 2024-25; average annual turnover INR 31.50 Cr from cloud business in last 3 FYs ending 31 March 2025.
Bidder must not be blacklisted/debarred/suspended/banned by any Ministry/Department of State or Central Government/PSU on the last date of submission; self-declaration Annexure 9.
DC and DR in India, ≥100 km apart, and in different seismic zones if either is in zone 1 or 2; data at rest/in motion within India; mandatory ISO/SOC certifications for bidder and CSP.
Minimum 300 certified cloud resources on the proposed cloud platform on bidder payroll for at least 6 months prior to bid publication date (HR/CS certificate + Annexure 5).
In last 5 years from bid submission end: ICT/DC-DR/Cloud for state/central govt/PSU/public listed company in India — 1 project ≥ INR 18 Cr OR 2 ≥ INR 11.25 Cr each OR 3 ≥ INR 9 Cr each (5-year basis; shorter contracts annualized × years).
After mandatory PQC, technical proposals scored out of 100; minimum overall technical score 80 required before financial opening.
What is being procured: the work, supplies or services, deliverables and quantities, locations, phases, completion or delivery timelines, applicable standards, and notable exclusions.
Selection/empanelment of MSP/CSP to provision managed cloud services for Department of Medical Health and Family Welfare / NHM-UP on discovered L1 discount rates against public CSP pricing.
MSP designs, deploys and manages cloud services, app integration, SLA dashboard, security compliance, certified resources, usage/billing reports, workload migration and optional third-party services; CSP provides infrastructure, 99.5% uptime target, India DC/DR, optimization alerts and VPC/dedicated options.
BoQ/List of Services covers VMs/compute, storage (object/block/archival), managed DBs (MySQL, MS SQL and others), network/security, monitoring, CDN, containers, AI/ML/GenAI, DevOps and related managed services — priced on indicative monthly units in Annexure 13 / Finbidcs.xls.
Cloud DC/DR and all provisioned IT hardware must be within India; monitoring/provisioning 100% isolated from regions outside India; deployed resources stationed at NHM-UP/project location following NHM working hours/holidays.
Five-year empanelment (+ optional extension); LoI in 15 days; contract in 7 days; operational readiness/third-party audit as required; exit management plan with handholding (min one month contingent support) and 10% penalty if exit clause triggered.
The complete checklist of documents to submit — mandatory vs conditional, with any prescribed formats, proformas or annexures — plus how to submit: portal and mode, envelope/cover structure, digital signature requirements, signing and attestation rules, and physical originals with their deadline.
Online two-packet e-bid on https://etender.up.nic.in only; first-time users must complete portal registration.
All bid pages sequentially numbered, stamped and signed by authorized signatory with company seal; original EMD instrument/receipt physically at NHM-UP HQ Lucknow before technical bid opening.
Upload BoQ per e-tender format plus Annexure 12 (Abridged — GTV only) and Annexure 13 (Detailed); itemized extras in Abridged may cause rejection.
Every corrigendum/addendum in order — what changed (original vs amended value), its impact, and the action for the bidder — ending with the values that finally apply.
Corrigenda 1–8 are pure date-extension NIT corrigenda only — each re-states bid invitation window and opening date/time; no clause, eligibility, scope, fee or BoQ text amendments appear in the corrigendum PDFs.
Submission end extended eight times from 25.03.2026 17:00 to final 08.09.2026 17:00; opening moved from 27.03.2026 16:00 to final 08.09.2026 17:30.
Apply C8 dates with unchanged RFP commercial/eligibility/scope terms: bid window 06.03.2026 11:00–08.09.2026 17:00; opening 08.09.2026 17:30 at NHM Lucknow; EMD ₹22.50 lakh; RFP fee Nil; 5-year contract; L1 selection.
Genuine conflicts within and across the documents (original vs corrigenda, clause vs annexure, tender document vs BOQ): both sides with citations, and which value prevails.
Factsheet: 180 days from last date of bid submission; Clause 6.6(b): 180 days from date of bid opening — both appear in the same RFP without corrigendum resolution.
Factsheet sets Performance Security at 5% of Total Project Cost; Clause 12.3 requires 5% PBG of each Work Order/Purchase Order value during empanelment.
Factsheet highlights BG/eBG; detailed Clause 6.7 expressly allows online payment, FDR, DD or Bank Guarantee (and eBG), with bank account details.
Cover/NIT context uses RFP No. 125/NHM/Proc/MIS/Cloud/25-26; Factsheet shows NHM-UP/CLOUD SERVICE PROVIDERS- RATES/2026/ (truncated).
Clause 6.2 says queries must be email-only and 'should be sent to the following email address:' but no address is printed; NIT gives only office phones.
RFP Factsheet/ITB use https://etender.up.nic.in; NIT and all corrigenda print http://etender.up.nic.in.
Clause 11.1(b) says availability shortfalls attract penalties 'as specified in Section 13', but Section 13 is Exit Management; SLA penalty tables are under Section 11 (Table 12.5(a) numbering).
Only critical, tender-specific pre-bid queries that could materially change bid/no-bid, pricing, eligibility or contractual risk. Skip generic or obvious questions the documents already answer clearly.
Ask NHM-UP to confirm whether PBG is 5% of each WO/PO only, or also 5% of an undefined Total Project Cost at contract signing, and the exact due date relative to LoA/PO.
Seek written confirmation that indicative BoQ quantities are evaluation-only, that no minimum revenue is guaranteed, and how L1 matching of line-item prices works if actual future mix differs from BoQ.
Clarify whether a pure CSP can bid without an MSP, how 'one MSP–one CSP' and post-year MSP panel changes interact, and who bears SLA risk for marketplace/third-party components.
Query commercial treatment if CSP auto-optimizes to 50% utilization after unanswered under-utilization alerts — who authorizes de-provisioning and who is liable for performance impact.
Request the official clarification email and whether a fresh query window will open given submission moved to September while pre-bid stayed at 11.03.2026.
Confirm number, profiles, location (Lucknow SPMU vs remote) and billability of 'resources stationed in NHM-UP/Project Location' and whether cloud-only remote delivery without resident staff is acceptable.
Commercial, legal and execution risks a bidder should weigh: liquidated damages and penalties, unusual or one-sided clauses, tight timelines, and payment or security risks.
Cloud service availability target ≥99.5%; shortfalls draw large fractions of quarterly WO payment (examples in table climb through 10%/15%/20% bands and other SLOs add further % or fixed ₹ penalties).
Failure to deploy contracted manpower: 1% of total value per day up to 15 days, then contract cancellation with 10% cancellation charges plus per-day penalty; similar regime for unapproved absence >2 days without substitute within 2 days.
Empanelment carries no minimum business; prices cannot increase in year 1 and never upward; cheaper sales to others under same terms must be passed to NHM-UP.
EMD forfeitable for non-acceptance of LoA or influencing evaluation; missing original EMD by technical opening allows immediate summary rejection; PBG forfeitable on default/non-acceptance of POs with empanelment cancel.
NHM may cancel bidding anytime before formal contract; may disqualify 'excessively low' quotes; liability cap is 1× total contract value for direct damages but does not apply to indemnification obligations (IP, third-party claims, etc.).
After ~6 months of extensions, bids still need 180-day validity and EMD; opening at 17:30 on the same day as 17:00 submission leaves almost no buffer for physical EMD delivery logistics.
The inviting authority and relevant contacts: office, person, designation, address, phone and email — and which address receives physical submissions, if any.
National Health Mission, Uttar Pradesh (NHM-UP); Mission Director is the signing/reserving authority on NIT and corrigenda.
16 A. P. Sen Marg, Mandi Parishad Bhawan, Charbagh, Lucknow, Uttar Pradesh 226001.
Phone No.: 0522-2237496, 2237522 (also printed 0522 – 2237496, 2237522 on NIT/corrigenda).
Physical EMD instruments/receipts: NHM-UP HQ, Lucknow — favouring State Health Society, Payable at Lucknow, Address NHM-UP, Mandi Parishad, 16 A.P. Sen Marg, Near Charbagh Railway Station, Lucknow 226001 U.P., before technical bid opening.
Bid documents and submission via UP e-tender portal etender.up.nic.in (https in RFP; http in NIT/corrigenda).