Publication / issue
RFP issue date: 03.08.2026.
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Hiring of a Service Provider for Manpower Outsourcing Services for Various Office Tasks at RCUES Lucknow
RCUES Lucknow · Lucknow, Uttar Pradesh2026_RCUES_919980_1
Written by TenderKart AI from the documents published when it was generated. Check the tender for later corrigenda before you bid.
3 Aug 2026
9 Oct 2026
₹95.9 L
₹95,891
All important dates as they stand after corrigenda: publication, pre-bid/clarification deadline, bid submission deadline, bid opening, and bid validity period.
RFP issue date: 03.08.2026.
Pre-bid queries are due 12.08.2026 by 17:00 hrs; the online pre-bid conference is 17.08.2026 at 15:00 hrs; responses are to be uploaded on eprocure.gov.in.
Bid due date and time: 31.08.2026 by 17:00 hrs, online through eprocure.gov.in.
Technical bid opening: 02.09.2026 at 15:00 hrs, online through Zoom.
180 days from the bid due date and time.
Tender value or estimated cost, EMD/bid security (amount, acceptable forms, validity), tender document fees, performance security, and key payment terms.
₹95,89,080 for one year, excluding EPF, taxes and other applicable statutory charges.
The RFP Bid Data Sheet requires a non-refundable ₹5,900 payment to the stated RCUES account. The NIT says 'Bid Processing Fee Nil'; obtain written clarification before paying/submitting.
Bid security is 1% of contract value, by bank guarantee from a nationalized bank, valid 180 days from the bid due date, plus a 30-day claim period. No MSME/NGO/Start-up exemption is allowed. On the stated contract value, 1% is ₹95,890.80; however, prescribed Form 4 prints ₹1,00,000, so the issuing amount requires clarification.
Selected bidder must furnish 5% of contract value as a nationalized-bank guarantee in Form 5, within 30 days of LOA, valid for 180 days after expiry of the agreement; Form 5 gives a further six-month claim window after guarantee expiry.
Quote a service charge of at least 3.85%. It must absorb TDS/GST deductions, portal charges, insurance, bonus, IDs, attendance system, supervisory/temporary staff, gratuity and local administration. Rates are firm/no-escalation; GST is stated as payable separately in the financial form.
Invoice by the 2nd of the following month; RCUES states reimbursement by the 7th, subject to deductions/TDS. The bidder must pass wages to personnel without deductions except statutory deductions and submit statutory certificates/challans. Employer EPF and ESIC contributions are stated as extra against deposit challans.
Monthly reimbursement is split: 80% of contracted man-month rates for agreed work and the remaining 20% only on individual KPI achievement, reviewed monthly by the Director.
Every pass/fail eligibility and qualification requirement: experience and past performance, turnover/net worth, registrations and certifications, consortium/JV rules, and debarment or blacklisting conditions.
Bidder must be an India-incorporated private company, firm or LLP, registered for more than five years, with similar manpower-project experience. Submit incorporation proof; partnership bidders submit partnership deed, and companies submit Memorandum and Articles.
Valid GSTN with GST receipt through March 2026, PAN, EPF and ESI registrations are mandatory.
Mandatory certifications: ISO 9001, ISO 37500, ISO 27001, CMMI Level 3 and POSH Compliance Certification.
Average annual turnover must be at least ₹5 crore for FY 2022-23, 2023-24 and 2024-25, with positive net worth in each of those three years. Form 8 requires a statutory-auditor/CA certificate for both turnover and net worth.
Bidder must be profit-making for the preceding three financial years; if FY 2025-26 audited statements are unavailable, FY 2024-25 may be submitted.
In the last three financial years, bidder must have completed manpower-services contracts for Central/State Government departments, PSUs, autonomous bodies or public-sector entities meeting one of: one contract ≥80% of bid value; two contracts each ≥50%; or three contracts each ≥40%, excluding taxes/charges.
In the last three financial years, bidder must meet one of: one project supplying at least 25 technical professionals; two projects each supplying at least 15; or three projects each supplying at least 10, to the listed public bodies. Security Guards, MTS and similar positions do not count.
Bidder must have a live web-based HR/payroll management system accessible to employees and employer for payment and attendance verification, and submit proof.
Bidder must not be blacklisted/debarred through the bid-submission deadline; must not be convicted or charge-sheeted for a criminal offence; and must have no disqualifying conflict of interest. Engaging RCUES/payment-authority advisers on related matters can cause disqualification and EMD forfeiture, subject to the stated four-month cooling-off exception.
JV or consortium bids are not allowed.
Only responsive bidders satisfying minimum eligibility proceed; the RFP narrative says a minimum 75/100 is required, while the scoring table says 'above 75'. Treat the threshold as unresolved and seek written confirmation whether exactly 75 qualifies.
What is being procured: the work, supplies or services, deliverables and quantities, locations, phases, completion or delivery timelines, applicable standards, and notable exclusions.
Provide 31 on-site personnel at RCUES Lucknow across 14 listed position/rate lines: technical, project, engineering, research/documentation, office, accounts, typing, clerical, driving and MTS/peon roles.
All personnel are based in Lucknow and report to the Director/Reporting Officer. Support includes training/event management, content writing, IT and office work, stakeholder liaison, reviews, progress reporting and documentation.
Initial contract is one year. It may be extended on the same terms by mutual agreement, based on performance and competent-authority approval, with a revised contract value increase capped at 10%.
RCUES may add or remove resources according to need; the bidder must supply additions at discovered prices within a reasonable time. Bidder must consider the cited Uttar Pradesh Government Order concerning retained employees.
Submit an inception report within 30 days of service commencement; monthly reports by the 5th; perform assigned job descriptions; disburse salaries and provide attendance/HR-system details by the 5th; submit monthly ESI/EPF challans with bills.
Local conveyance/mobile costs are borne by the provider/resources. Pre-approved outstation travel is reimbursable on actuals against bills under Uttar Pradesh tour norms.
The complete checklist of documents to submit — mandatory vs conditional, with any prescribed formats, proformas or annexures — plus how to submit: portal and mode, envelope/cover structure, digital signature requirements, signing and attestation rules, and physical originals with their deadline.
Submit online only at https://eprocure.gov.in/ in two separate bids: Technical Bid in Appendix I and Financial Bid in Appendix II. Physical copies, fax, telex, telegram and email bids are not accepted.
Authorized signatory must sign every bid page/document before PDF conversion and upload. Technical evidence must be electronic PDF; all prescribed forms must use the stated format and signatory. No class/type of digital-signature certificate is specified in the tender documents.
Bid and communications must be in English and strictly use the RFP forms. Do not add supporting literature unless requested; supplementary documents after closing are ordinarily not accepted.
Form 2A and Form 2B must be submitted separately from the Technical Bid; including financial information in the Technical Bid risks rejection.
Every corrigendum/addendum in order — what changed (original vs amended value), its impact, and the action for the bidder — ending with the values that finally apply.
The AI found nothing to report for this question.
Genuine conflicts within and across the documents (original vs corrigenda, clause vs annexure, tender document vs BOQ): both sides with citations, and which value prevails.
NIT says the bid processing fee is Nil, while the RFP Bid Data Sheet requires non-refundable ₹5,900. The detailed RFP is the later/specific bidding document, but no corrigendum resolves the conflict; obtain portal clarification before payment.
Clause 3.5.1 requires 1% of contract value (₹95,890.80 on ₹95,89,080), but prescribed BG Form 4 states ₹1,00,000. Clause 3.5.1 defines the requirement, yet a bank cannot safely issue the inconsistent form without written confirmation.
Eligibility Clause 2.4.1 and Form 8 use FY 2022-23 to 2024-25; technical scoring asks for FY 2023-24 to 2025-26. The pass/fail eligibility and prescribed Form 8 align on 2022-23 to 2024-25, but scoring evidence remains ambiguous.
Clause 1.2.2 and NIT describe a minimum 75/100, whereas the evaluation table says scores must be above 75. No clause resolves whether exactly 75 qualifies.
The formal NIT schedule and RFP schedule both say 02.09.2026 at 15:00, but NIT Online Meeting Details says 01.09.2026. The repeated formal schedule value, 02.09.2026, should prevail.
The dated schedule says queries close 12.08.2026 at 17:00, but Clause 1.5.1 permits sending them at least one business day before the 17.08.2026 conference. Use the dated 12.08 deadline unless RCUES confirms otherwise.
Clause 9.3 says payments are inclusive of all taxes/cess, but Financial Form 2A says GST is paid separately and Form 2B says employer EPF/ESIC is extra. The specific financial forms support separate GST and employer EPF/ESIC, but pricing/payment treatment should be confirmed.
The printed total monthly honorarium is ₹4,10,010, but the 14 line items total ₹7,99,090; their annual line items correctly total ₹95,89,080 (₹7,99,090 × 12). The ₹4,10,010 monthly total is an arithmetic error and should not be used for pricing/security calculations.
Deliverables require salary by the 5th of every month, while payment terms allow payment to hired manpower by the 7th, subject to invoice. The earlier 5th-day deliverable is the safer operational standard pending clarification.
LD is capped at 10% of contract value, parenthetically called the amount of performance guarantee, but performance security is only 5% of contract value. The 10% LD cap and 5% guarantee are distinct stated percentages; the parenthetical equivalence is wrong.
Clause 3.1.2 calls for Technical Forms 1 to 10, but the appendix index lists only Forms 1-9 and labels Form 7 N/A; nevertheless pages 53-55 print a Form 7 CV. Submission requirements for CVs and nonexistent Form 10 are unresolved.
Only critical, tender-specific pre-bid queries that could materially change bid/no-bid, pricing, eligibility or contractual risk. Skip generic or obvious questions the documents already answer clearly.
Should the bank guarantee be for exactly 1% of ₹95,89,080 (₹95,890.80/rounded amount) or ₹1,00,000 as printed in Form 4? Please issue a corrected Form 4 and confirm validity/claim dates.
Is bid processing fee Nil or ₹5,900? If ₹5,900 applies, what payment proof must be uploaded and in which cover?
For pass/fail and scoring, should bidders submit FY 2022-23 to 2024-25 or FY 2023-24 to 2025-26? Please reconcile Clause 2.4.1, Clause 5.1.2 and Form 8, including treatment of unaudited FY 2025-26.
Does exactly 75/100 qualify? Are Form 7 CVs mandatory despite the index saying N/A, and what is the referenced but unprinted Form 10?
Please correct the ₹4,10,010 monthly total: the position-wise monthly amounts sum to ₹7,99,090 and annual amounts total ₹95,89,080. Confirm the basis for service charge, EMD and performance security.
Define measurable KPIs before bidding, the dispute/review mechanism for the 20% withheld portion, and confirm that statutory wages/EPF/ESI cannot be withheld because of KPI non-achievement.
Confirm whether GST and employer EPF/ESIC are paid extra, notwithstanding the clause saying payments include all taxes and cess; also confirm the exact honorarium/service-charge base.
Provide the retained-employee list, current terms and applicability of the cited Government Order; confirm whether all 31 staff must deploy within 7 days of agreement, within 30 days, or on another schedule.
Commercial, legal and execution risks a bidder should weigh: liquidated damages and penalties, unusual or one-sided clauses, tight timelines, and payment or security risks.
Failure to deploy required staff within 30 days attracts 0.1% of contract value per day; delay beyond 30 days permits termination and performance-guarantee forfeiture. Stated LD cap is 10% of contract value.
More than four resource replacements in a year triggers a one-time penalty of 2% of monthly billing for each replacement beyond four.
Only 80% of monthly man-month rates is assured against agreed work; 20% depends on RCUES-fixed individual KPIs. Bidder also carries payroll timing exposure because salary is due by the 5th/7th and reimbursement is stated by the 7th after invoice.
Minimum 3.85% service charge must cover a long list including deductions, insurance, bonus, IDs, attendance technology, temporary cover, gratuity and local administration; no escalation is payable, creating margin/inflation risk.
RCUES may terminate for any reason on 60 days' notice, cancel/recover expenditure for listed defaults, shift balance work to the next bidder, invoke performance security and impose transition obligations. Bidder termination rights are narrower.
RCUES can add/remove resources and expects additions at discovered prices; bidder must also consider retained employees under an external Government Order not reproduced in the RFP. This affects staffing, severance/continuity and price certainty.
Provider bears compliance responsibility for wage, EPF, ESI, contract labour, bonus, gratuity, child employment and minimum-wage laws, and must submit relevant certificates with payment claims; lapses can delay payment or trigger action.
No post-deadline supplementary material is ordinarily accepted; conditional financial bids, financial information in the technical bid, missing forms or late portal upload can cause rejection.
The inviting authority and relevant contacts: office, person, designation, address, phone and email — and which address receives physical submissions, if any.
Regional Centre for Urban and Environmental Studies (RCUES), Lucknow, Adjacent Registrar's Office, Lucknow University Campus, Lucknow-226007, Uttar Pradesh. Phone: 0522-2740165 (Telefax), 2740108. General email: [email protected]. Website: www.rcueslucknow.org.
Pre-bid queries may be sent in writing/fax/email to RCUES; tender email: [email protected].
No physical submission address applies: completed bids must be uploaded to eprocure.gov.in and physical copies are not entertained.