Publication
Bid dated/published 16-07-2026.
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Facility Management Services - LumpSum Based - Commercial; Housekeeping; Cost of consumable to be reimbursed to service provider on actual
Indian Oil Corporation Limited · Bengaluru Urban, Karnataka9590919
Written by TenderKart AI from the documents published when it was generated. Check the tender for later corrigenda before you bid.
16 Jul 2026
30 Jul 2026
₹2.6 Cr
All important dates as they stand after corrigenda: publication, pre-bid/clarification deadline, bid submission deadline, bid opening, and bid validity period.
Bid dated/published 16-07-2026.
No calendar deadline is printed in the downloaded documents. Queries must be raised by email to the NIT contact or through GeM before the portal's pre-bid due date/time; bidders must check the live portal.
30-07-2026 13:00:00. The GeM configuration may auto-extend once by 5 days if the minimum-bid condition is not met, so monitor the portal.
30-07-2026 13:30:00 for the bid/technical opening; priced-bid opening will be communicated only to techno-commercially acceptable bidders.
180 days. The GeM Bid Details measure it from the bid end date; the IOCL NIT instead says from technical-bid opening, a 30-minute trigger discrepancy recorded under contradictions.
Tender value or estimated cost, EMD/bid security (amount, acceptable forms, validity), tender document fees, performance security, and key payment terms.
Rs.4,01,37,623/- inclusive of 18% GST for three years (GeM numeric value: INR 40,137,623).
No monetary EMD. Every bidder, including otherwise exempt MSEs, startups, CPSEs and JVs, must upload the prescribed Bid Security Declaration by the submission deadline. It remains operative for the bid-validity period and exposes the bidder to debarment/holiday listing for withdrawal, breach or refusal to start the award.
Tender documents are downloadable free of charge; no tender/document fee is stated.
The final bid-facing value is ePBG/SD at 5% of total contract value, required for 48 months; beneficiary is CGM HR KASO. NIT states ISD 1.25% with recovery from running bills. A stale 10% SCC/GCC figure conflicts and is recorded separately; obtain written confirmation before pricing.
Part A estimate is Rs.2,83,36,518 inclusive of GST, with a minimum floor price of Rs.2,58,48,546. Part B estimate is Rs.1,18,01,105; no floor price applies and consumables are paid on actual monthly consumption. Any plus/minus Part-B quote applies uniformly to every item.
Monthly bills are to be submitted before the 7th of the following month through IOCL VIM with wage, PF and ESI evidence. GeM requires payment within 30 days after SDAC and online bill submission. Payments are by RTGS/NEFT; no mobilization advance. Statutory minimum-wage increases are reimbursed against proof, limited to specified labour deployment.
Every pass/fail eligibility and qualification requirement: experience and past performance, turnover/net worth, registrations and certifications, consortium/JV rules, and debarment or blacklisting conditions.
Minimum annual turnover is Rs.80.28 Lacs (60% of annualized estimated value) in any one of the three immediately preceding financial years from NIT publication. Submit audited P&L/financial statements; CA reports must bear UDIN. MSE and Startup-India bidders receive 100% relaxation because the job is non-critical, subject to valid proof.
IOCL NIT requires, in the 7-year lookback ending the month before the original bid deadline: 3 similar completed works of at least Rs.40.14 Lacs each, or 2 of at least Rs.53.52 Lacs each, or 1 of at least Rs.66.90 Lacs. Similar means catering plus housekeeping at Government/Corporate guest houses or Government/Corporate residential/training facilities. This conflicts with the GeM-generated 40%/50%/80% three-year criterion; seek confirmation.
Provide work order/contract with SOR/scope and client completion evidence showing executed value, dates and reference. Private-client work additionally needs a CA value certificate plus TDS certificates/bank statement; subcontracts need end-user/owner permission and completion certification. Only the bidding entity's experience counts; own-plant work is excluded, while subsidiary/fellow-subsidiary/holding-company jobs need tax-paid invoices certified by the statutory auditor.
Mandatory bid-stage credentials include PAN, PF registration number, GST registration certificate, and the applicable partnership deed or incorporation/MOA/AOA documents. The successful contractor must obtain the applicable Contract Labour licence and follow PF/ESI and labour requirements.
The signatory must be duly authorized. Proprietor bids require a sole-proprietor undertaking (or notarized POA if another person signs); companies require certified board resolution or POA plus supporting board resolution; partnerships/LLPs require POA with deed/LLP agreement; co-operative societies require the governing resolution.
A bidder from a country sharing a land border with India is eligible only with Competent Authority registration, unless the stated Government exception applies; Annexure-C and evidence are mandatory. This tender is not in the category with sufficient local capacity, so Class-I, Class-II and non-local suppliers may participate, but all bidders must declare local-content class in Annexure-J.
Bidder must disclose IBC/insolvency status, certify the tender was not tampered, declare current IOCL/MoPNG blacklist or holiday-list status/inquiries, and avoid false/forged credentials. False declarations can cause rejection, termination and holiday listing. A bidder holiday-listed before award is ineligible for award.
No person/affiliate/firm/company may submit more than one bid under the Annexure-I tests; all connected bids are rejected. A project consultant cannot participate directly, through an affiliate, or as subcontractor/consultant/supplier. The awarded contractor may not assign, subcontract or sublet any part of the contract. No separate consortium size/equity rule is stated; only bidding-entity credentials are recognized unless expressly permitted.
Conditional/incomplete bids, canvassing, price disclosure in the technical-commercial bid, invalid/expired qualification documents, and failure to present originals within 7 days of IOCL intimation can lead to rejection or debarment action.
What is being procured: the work, supplies or services, deliverables and quantities, locations, phases, completion or delivery timelines, applicable standards, and notable exclusions.
Operate and maintain IOCL guest-house/transit facilities through caretaking, reception/attendant, catering, housekeeping, laundry, and miscellaneous maintenance. This is an outcome-based assignment, not manpower supply alone; the contractor supplies all needed labour, materials, facilities, tools and equipment except items expressly supplied by IOCL.
Services cover (1) Servo Manor Executive Centre, No.10/1, 13th Main, Vasanth Nagar, Bengaluru-560052, and (2) New Executive Centre/KR Puram Guest House and Transit at KASO Complex, No.22 Mahadevapura, Whitefield Main Road, Bengaluru-560048. If facilities shift or a replacement opens within Bengaluru city limits, the contractor must operate there without objection.
Initial term is 3 years, extendable by 9 months at the same rates/terms by mutual consent. Services are round-the-clock, with room service from 05:00 to 23:00 and defined meal windows.
Procure ingredients, cook and serve food/beverages in rooms/dining areas; provide meeting/event catering when ordered. Reception duties include booking/check-in, room allotment, luggage, registers, linen control, room-charge collection and deposit by the 7th of the following month, feedback and coordination.
Clean/disinfect rooms, kitchens, halls, common areas, fittings and furnishings; make beds; supply and replenish toiletries, tea/coffee kits, repellents, paper goods and related consumables; launder linen/towels three times weekly or as directed and dry-clean curtains/blankets quarterly. Part-B quantities are estimates and payment follows actual consumption.
Maintain at least 18 persons at all times: 3 skilled cooks, 3 semi-skilled assistant cooks, 10 unskilled attendant/housekeeping/helper/bearers, and 2 skilled supervisors/caretakers. IOCL may increase/decrease deployment with corresponding compensation adjustment. Supervisors need a catering/caretaking degree or diploma plus 3 years in a 3-star-or-better hotel/guest house; cooks need 5 years and multi-cuisine capability.
Quote Part A and Part B separately on GeM; the accepted percentage for each part is applied across its SOR items. Buyer may vary quantity/duration by up to 25% at award and increase scope/contract value up to 25% later with provider consent. Undefined ancillary services needed for complete operation are included in quoted rates.
The complete checklist of documents to submit — mandatory vs conditional, with any prescribed formats, proformas or annexures — plus how to submit: portal and mode, envelope/cover structure, digital signature requirements, signing and attestation rules, and physical originals with their deadline.
Submit online only through GeM under a two-packet structure: Part I technical/commercial documents with no price, and Part II price only in GeM's offer-price section. Manual bids and unsolicited email documents are not evaluated.
Bid documents must be signed by the authorized person. POA must be on appropriate non-judicial stamp paper and notarized. The BSD may be digitally signed by the POA holder. Upload legible scanned copies; qualification documents must remain valid on the final submission date.
No physical document is a pre-condition to technical qualification. Only shortlisted bidders must present originals to the tender inviting authority within 7 days of IOCL intimation after price-bid opening; the documents do not print a separate receipt address for this verification.
Enter prices separately for Part A and Part B in GeM. Any price disclosed in the technical-commercial packet causes disqualification.
Every corrigendum/addendum in order — what changed (original vs amended value), its impact, and the action for the bidder — ending with the values that finally apply.
The AI found nothing to report for this question.
Genuine conflicts within and across the documents (original vs corrigenda, clause vs annexure, tender document vs BOQ): both sides with citations, and which value prevails.
GeM Bid Details and NIT specify 5% SD/ePBG (48 months), but SCC 3.1 and GCC state 10%. The 5% portal value should prevail because the GeM disclaimer invalidates buyer ATC clauses contradicting the Bid Details and the NIT itself repeats 5%; nevertheless obtain written confirmation before furnishing security.
GeM's generated clause requires 3/2/1 works at 40%/50%/80% over the current plus last three financial years, while IOCL NIT 11.2 requires 30%/40%/50% amounts over seven years. The documents do not cleanly resolve this: IOCL's specific NIT normally controls its PQC, but GeM says contradictory ATC may be invalid. Treat the stricter GeM criterion as the safe bid/no-bid screen until the buyer confirms in writing.
GeM measures 180 days from bid end; NIT measures 180 days from technical opening. With current dates the triggers differ by 30 minutes. The GeM portal value should govern the electronic offer, but bidder should accept the later expiry to avoid premature withdrawal.
GeM shows 3 years 1 day, while NIT says initial 3 years plus a mutually agreed 9-month extension. For base pricing, the detailed NIT/SOR's 36 months should prevail; the extension is optional. Confirm why GeM adds one day before accepting the contract.
SCC requires contract formalities and ISD/SD within 10 days, whereas Part-B's general clause allows 15 days for contracts below Rs.10 crore. NIT also says 10% recovery from running bills, while Part-B says 5% of certified value. SCC/NIT is higher in the printed precedence, so use 10 days; the recovery percentage needs buyer confirmation.
Buyer ATC broadly says submit Annexure A to K, but NIT marks Annexure-A not applicable for GeM and the printed Annexure-A says it need not be uploaded because the Seller Undertaking embeds acceptance. The GeM-specific instruction prevails: do not upload a separate Annexure-A unless clarified otherwise.
Scope clause 19 says food/beverage rates remain firm throughout the contract, but the detailed catering SOR says food rates rise 5% after every completed contract year. The later, item-specific SOR should prevail for food pricing, but this materially affects a three-year quote and needs written confirmation.
Only critical, tender-specific pre-bid queries that could materially change bid/no-bid, pricing, eligibility or contractual risk. Skip generic or obvious questions the documents already answer clearly.
Please confirm that ePBG/SD is 5% for 48 months, state the exact ISD amount, permitted instrument modes, recovery rate, and whether submission is due in 10 or 15 days; delete/override every 10% reference.
Please identify the single pass/fail experience test: GeM 40%/50%/80% over three financial years or NIT 30%/40%/50% over seven years, and confirm whether MSE/Startup 100% relaxation overrides both.
Please confirm the base contract is exactly 36 months (not 3 years 1 day), the 9-month extension remains mutual at unchanged rates, and bid validity is counted from the bid end or technical opening.
Please confirm whether catering/food item rates are firm or increase 5% after each completed year, and whether the 5% escalation also applies during the optional 9-month extension.
Please publish the actual pre-bid/representation cutoff and confirm that separate Annexure-A is not required despite the Buyer ATC saying Annexure A-K.
Commercial, legal and execution risks a bidder should weigh: liquidated damages and penalties, unusual or one-sided clauses, tight timelines, and payment or security risks.
The contractor must perform even unlisted ancillary services needed for full operations within quoted rates, supply all non-IOCL resources, and accept up to 25% quantity/duration variation at award. This creates under-scoping and manpower/material cost risk.
Penalties are cumulative and partly discretionary: food contamination Rs.10,000 first/Rs.20,000 second; inferior material/hygiene Rs.5,000 per instance; incomplete work Rs.1,000 per instance; manpower shortage Rs.1,000/person/day plus service cost; absent/unqualified supervisor up to Rs.2,000/day or Rs.15,000/month; safety injury/fatality up to 0.5%/1% of contract value; delayed wages Rs.10,000/week capped at 10% of monthly bill.
IOCL may foreclose on one month's notice without reason or compensation, terminate immediately for breach or unsatisfactory service, and procure the balance work at contractor risk/cost, recovering differential cost, damages and compensation from security or dues.
Contractor must fund wages by the 7th, statutory contributions and worker insurance before monthly reimbursement; buyer pays up to 30 days after SDAC/online bill. Minimum-wage escalation reimbursement is evidence-based and limited to specified labour, while payment can be held for labour-license/statutory default.
Part-B has no floor; quoted adjustment applies to every consumable item, quantities may be removed/reduced, and if rates are unviable the contractor must still supply without extra payment. Consumption/payment depends on occupancy and actual use.
Conflicting 5%/10% security, 10/15-day submission, and firm-versus-5%-annual food-rate clauses create material cash-flow and margin uncertainty. Do not price or arrange a guarantee without written clarification.
The GeM Bid Details disable both arbitration and mediation, leaving court/dispute mechanisms and IOCL contractual remedies; jurisdiction is Chennai before LOI and Bengaluru after LOI/during execution.
The inviting authority and relevant contacts: office, person, designation, address, phone and email — and which address receives physical submissions, if any.
Harvinder Singh, SM(M&C), email [email protected], phone 044-2833 9096.
Buyer/reporting officer: Sugam Malhotra; Buyer email [email protected]. HOD grievance email: [email protected].
Tender-stage RCC-SRO office: Indian Oil Corporation Limited, Marketing Division, Southern Regional Office, IndianOil Bhavan, Regional Contract Cell, 8th Level, No.139, Uttamar Gandhi Salai, Chennai-600034. Execution-stage owner/Karnataka State Office: No.22, Mahadevapura, Whitefield Main Road, K R Puram, Bengaluru-560016.
Initial bids are online only. Shortlisted bidders must present originals to the tender inviting authority within 7 days of intimation, but the tender does not identify a separate physical receipt address for that exercise; confirm with the tender contact.