Outsourced Security Manpower Service

Bid publication date

Bid document is dated 25-08-2026.

• No corrigendum changes this date.

Pre-bid meeting

Pre-bid on 01-09-2026 at 15:00:00 at Regional Office Varanasi, Union Bank of India.

Bid submission end

Bid End Date/Time is 07-09-2026 15:00:00.

• Auto-extension: Number of days for auto-extension is 3; Number of Auto Extension count is 1; minimum bids required to disable automatic bid extension is 1.

Bid opening

Bid Opening Date/Time is 07-09-2026 15:30:00.

Bid offer validity

GeM Bid Offer Validity is 30 days from Bid End Date.

• ATC cover-letter format separately asks the bidder to confirm the offer remains valid for Three months from the last date for submission — see contradictions.
• ATC requires EMD Bank Guarantee (if used) valid for 135 days from date of submission of technical bid.

Contract period

Contract Period is 1 Year(s); ATC confirms one-year validity with 30 days’ notice cancellation for non-compliance.

• Consignee tables set Tenure/Duration of Employment as 12 months for both armed and unarmed resources.

Technical clarification window

Time allowed for Technical Clarifications during technical evaluation is 2 Days.

Estimated bid value

Estimated Bid Value is INR 94,65,000 (inclusive of all taxes).

• Declared solely for guidance on EMD and eligibility related to turnover/past performance; not a quoted-price ceiling.

EMD / bid security

EMD Amount is INR 2,00,000; Advisory Bank State Bank of India; beneficiary DGM, Union Bank of India Regional Office Varanasi (Regionalhead).

• ATC acceptable forms: Demand Draft in favour of Union Bank of India payable at Varanasi / online remittance / Bank Guarantee issued by any Bank other than Union Bank of India; GeM bid also accepts surety bond.
• ATC online remittance account: Account Name Inward RTGS; Bank Union Bank of India; A/c 560701980050000; IFSC UBIN0556076; hard copy payment proof (UTR etc.) with technical bid.
• If BG: valid 135 days from technical bid submission; BG/DD must reach office before closing date & time of tender submission (conflicts with GeM GTC 5 working days of bid opening — see contradictions).
• MSE Service Providers eligible for EMD exemption with valid supporting documents; traders excluded.
• ATC cover letter template erroneously prints EMD as Rs. 250000 — see contradictions.
• GeM GTC: Bid Security valid for 45 days beyond bid validity; no interest payable.

Performance security / ePBG

GeM bid requires ePBG 4.00% for 14 months (Advisory Bank SBI); ATC separately states PBG at 3% of awarded contract value or latest GoI guidelines.

• Successful bidder’s EMD discharged on signing contract and furnishing PBG.
• GeM GTC: Performance Security generally 3%–5% of contract value, valid 2 months beyond completion of all contractual obligations; submit within 15 days of award; payments due only after receipt.
• PBG format is printed in ATC (Bank Guarantee template).

Tender / document fee

No tender document fee is specified in the bid documents.

Payment terms

GeM bid: payment within 15 days of SDAC and online bill submission (supersedes GeM GTC 10-day timeline).

• ATC/Agreement: monthly bills by branches/offices where guards are deployed, only after PBG is submitted to RO; online/NEFT/RTGS; bill with attendance, prior-month wage slips, EPF ECR, ESI CHS and salary credit proofs.
• Agreement: submit bill by 5th of each month; payment within four working days of bill receipt (or four working days after discrepancy resolved).
• Price structure: Basic+VDA not below applicable minimum wages (higher of Central/State) w.e.f. 01.04.2026; EPF employer contribution paid by Bank as per rules; ESI where applicable on Basic+VDA; GST extra.
• GeM consignee wage components (daily): Armed — Basic 918, PF 69, EDLI 1, ESI 0, EPF admin 2.88, Bonus 0; Unarmed — Basic 781, PF 69, EDLI 2.88, ESI 0, EPF admin 2.88, Bonus 0; 26 working days/month.
• Financial Document Indicating Price Breakup Required: Yes; upload GEM PRICE BID Excel; L1 on total cost of Armed + Unarmed Area C heads (Excel Sl. No. 11).

MSE purchase preference

MSE Purchase Preference Yes; price band L1+15%; preference for 100% of bid quantity/amount for eligible MSE service providers.

• MII Compliance: Yes.
• Bid splitting not applied.

Entity type and age

Must be registered company / registered partnership / proprietary firm providing security guard services for last five years or more.

• Proof: RoC certificate / partnership deed / registration or age-substantiating document for proprietary firm.

PSARA licence (Uttar Pradesh)

Valid PSARA licence under sections 4 & 7 for the entire State of Uttar Pradesh, remaining valid through the contract; invalid >3 months allows bank cancellation.

• Government agencies exempted from PSARA must submit official gazette/document proving exemption.

Local office / geographical presence

Own office required in Lucknow/Varanasi (Uttar Pradesh) with valid Shops & Establishments registration; office must pre-exist bid publication, be manned on working days with telephone & email.

• GeM specifications also require registered office geographical presence in Uttar Pradesh.
• Additional proofs: latest telephone bill; muster roll/attendance of office staff; supervisory muster roll in the State.

Statutory registrations

Valid ESIC (with UP sub-code), EPFO, PAN with last 3 years IT returns, and GSTIN required.

Experience and past performance

ATC: minimum five years’ experience providing Security Guard services to Public/Private Sector banks / Central PSU / State PSU.

• GeM bid header: Years of Past Experience Required for same/similar service = 5 Year(s); Past Experience of Similar Services required = Yes.
• GeM Additional Clause 7 (last three years ending March prior to bid opening): 3 similar works ≥40% of estimated cost OR 2 ≥50% OR 1 ≥80%.
• GeM Additional Clause 4: experience each Financial year of providing similar services to Central/State Govt/PSU ending March prior to bid opening.
• MSE complete relaxation for Years of Experience and Turnover on GeM; Startup relaxation: No.

Turnover and profitability

ATC requires average annual financial turnover of Rs 4 crore during last three years and profit in each of last three financial years.

• GeM bid header separately states Minimum Average Annual Turnover of the bidder (For 3 Years) = 378 Lakh(s) — conflict with ATC Rs 4 crore; see contradictions.
• GeM Additional Clause 3: certified audited balance sheets or CA/Cost Accountant turnover certificate; if firm <3 years old, average of completed years after constitution.
• MSE exemptions to eligible MSEs as per govt guidelines on production of valid documents (ATC).

Training and supervisory infrastructure

Own training infrastructure for security guards, or PSARA-permitted tie-up with registered training establishment; credible supervisory network in the State.

Labour compliance evidence (May–Jun 2026)

Must prove compliance with Minimum Wages, online EPF/ESI remittance and net salary credit for May 2026 & Jun 2026 for Armed and Unarmed guards in Areas A, B & C.

• Proof set: salary slips; EPF ECR; ESI CHS; bank passbook/statement for same guards.

Conflict of interest, conviction and blacklisting

Bidder must not be owned/controlled by Union Bank director/officer/employee or their relatives; no conviction/criminal proceedings for Director/Partner/Proprietor; cover letter confirms not disqualified by any PSU/PSB.

• Affidavit on non-judicial stamp in prescribed format mandatory — failure disqualifies.
• Land-border country bidders eligible only if registered with Competent Authority (GeM GTC clause 26).

LCS technical pre-qualification scoring

Least Cost Selection technical score out of 100; minimum overall 75 and minimum cutoff 15 marks in each of 5 parameters.

• Parameters (as on 31/03/2026 unless noted): (1) guards provided in UP last 3 years ≥100 (15) / >150 (20); (2) work experience with banks/PSUs ≥5 yrs (20) / <5 yrs (15); (3) own UP training/firing infra (20) or tie-up (15); (4) guards on roll as on 30/06/2026 ≥150 (15) / >200 (20); (5) client certificates last 5 years ≥3 (15) / ≥5 (20).
• All proofs authenticated, signed and stamped with bid.

Guard qualitative requirements (deployment)

Armed guards must be ex-servicemen/CAPF (preferably fighting arms GD, not tradesmen), SHAPE-I or equivalent medical category; all guards age ≤55 at first deployment; High School; 3–6 years experience; male; 8-hour duty.

• Armed: Ex Servicemen Yes; medical SHAPE 1; own 12 Bore DBBL/Pump Action gun with min 10 No.1 cartridges.
• Unarmed: Ex Servicemen Optional; medically fit.
• Police verification certificate before deployment.

Consortium / JV

No consortium or JV bidding rules are stated in the tender documents.

Service being procured

Outsourced Security Manpower Service (Version 2.0) — Armed and Unarmed Security Guards for Union Bank of India branches/offices/ATMs under Regional Office Varanasi (Area “C”).

• Organisation on GeM: Union Bank of India (ubi); Ministry of Finance / Department of Financial Services.

Quantities, location and tenure

27 Armed + 4 Unarmed guards; consignee Satish Kumar at Union Bank of India FGMO, Chandra Chambers, 1st Floor, Sikraul, Central Jail Road, Varanasi-221002; tenure 12 months.

• Exact number may change as per bank guidelines/approvals/requirements.
• Option Clause: buyer may increase/decrease contract quantity or duration up to 25% at award; after award only increase up to 25% (bidders bound); lumpsum service contracts scope/value up to 25% with service provider consent.

Duty pattern and deployment rules

Armed guards at branches; unarmed at ATMs and/or offices; 8 hours per shift per location; weekly off after every six working days.

• Uniform and employer photo-ID mandatory.
• Armed guard responsible for own gun licence upkeep; gun test-fired at least once a year (min 2 cartridges).
• Daily check of Electronic Alarm System, CCTV and Fire Alarm System; report defects.
• PSA to detail a Security Supervisor (no separate payment) reporting at least weekly.
• Police verification before deployment; medical fitness certificate (MBBS) for armed guards at deployment.

Contract award and agreement

Award through GeM; successful bidder must execute Agreement on non-judicial stamp of applicable rate with Branch/office of deployment (Annexure-I format).

• Evaluation: Two Packet Bid; Total value wise evaluation; LCS technical then least cost; Bid to RA enabled: No.

Submission mode and portal

Online two-packet bid on GeM portal; technical documents and certificates as requested in ATC; financial price breakup Excel mandatory.

• Documents required from seller (GeM): Experience Criteria, Bidder Turnover, Certificate (Requested in ATC).
• Documents uploaded by bidders are shown to other participated bidders (Yes).
• Price Bid must match GeM displayed price or price bid is rejected.
• Physical EMD instrument/proof: ATC requires BG/DD to reach office before bid closing; GeM GTC allows hard copy of Bid Security within 5 working days of bid opening — see contradictions.
• GeM disclaimer: mandating physical documents other than EMD and signed Integrity Pact (within 5 days of bid opening) as pre-requisite is not permitted.

Signing and attestation

All documents/certificates/work orders/credentials must be duly stamped and signed; LCS proofs authenticated; affidavit on non-judicial stamp signed by Director/all Partners/Proprietor only.

• Without stamped and signed copies, application is liable to rejection.
• Client reference certificates: latest signed copy from authorised signatory; client email from client domain only (no gmail/rediffmail etc.).

EMD amount 2,00,000 vs 2,50,000 in cover letter

Bid header and ATC Clause 2.1 fix EMD at Rs 2,00,000, but the prescribed bid cover letter prints Rs 2,50,000.

• Bidder should treat operative EMD as Rs 2,00,000 from Bid/ATC Clause 2.1 and flag the cover-letter figure as an apparent drafting error in pre-bid.

Performance security 4% ePBG vs 3% ATC PBG

GeM bid ePBG Detail requires 4.00% for 14 months, while ATC Clause 2.4 requires PBG at 3% of awarded contract value (or latest GoI guidelines).

• Both are buyer documents; seek written clarification before bid and assume the higher/portal-configured 4% ePBG may be enforced on GeM unless buyer amends.

Turnover threshold 378 Lakh vs Rs 4 crore

GeM bid Minimum Average Annual Turnover is 378 Lakh(s); ATC Clause 3.10 requires average annual turnover of Rs 4 crore and profit in last three years.

• ATC also adds profitability which GeM header does not state.
• Conservative compliance: meet ATC Rs 4 crore + profit unless buyer clarifies that GeM 378 Lakh prevails.

Bid validity 30 days vs three months

GeM Bid Offer Validity is 30 days from End Date; ATC cover letter requires confirmation of validity for Three months from last submission date.

• EMD BG validity of 135 days from technical bid submission is sized more like multi-month validity than 30 days + 45 days GTC claim buffer.

Physical EMD deadline — before bid close vs within 5 working days of opening

ATC requires BG/DD to reach office before closing date & time; GeM GTC requires hard copy Bid Security within 5 working days of bid opening.

• Bid disclaimer also states EMD/Integrity Pact physical submission may be within 5 days of bid opening.
• Safest action: deliver physical EMD before bid closing as per ATC.

Payment timeline 15 days SDAC vs 4 working days of monthly bill

GeM bid Payment Timelines: 15 days of SDAC + online bills; Agreement Clause 23: pay within four working days of monthly bill receipt by branch/office.

• ATC also routes payment through deploying branches after PBG at RO — different operational model from generic GeM SDAC timeline.

L1 line item — ATC Sl. No. 10 vs Excel Sl. No. 11

ATC price-bid notes say total at Sl. No. 10 decides L1; uploaded Excel GEM PRICE BID says Sl. No. 11 (sum of Area C Armed + Unarmed) decides L1.

• Excel structure adds a combined sum row after per-head total; use Excel/GeM total of both categories for quoting consistency.

Past experience tests layered differently across GeM and ATC

GeM requires 5 years similar service plus 40/50/80% value criteria over last three years; ATC requires 5 years bank/PSU security experience and separate LCS headcount/client scoring.

• Not pure numeric conflict, but cumulative pass/fail stack — bidders must satisfy both GeM clauses and ATC/LCS matrix.

Confirm operative EMD amount and cover-letter figure

Please confirm whether EMD is Rs 2,00,000 (Bid/ATC 2.1) and that the cover letter’s Rs 2,50,000 is a typographical error.

• Impacts bid security instrument amount and rejection risk.

Confirm PBG percentage — 3% or 4%

Please clarify whether successful bidder must furnish GeM ePBG at 4% for 14 months or ATC PBG at 3% of awarded value (or both/same instrument).

• Material working-capital and GeM portal compliance impact.

Confirm turnover criterion — 378 Lakh or Rs 4 crore + profit

Which turnover/profit test will be applied at technical evaluation: GeM 378 Lakh average or ATC Rs 4 crore average with profit in each of last three years?

• Bid/no-bid for firms between 3.78 Cr and 4 Cr or with any loss year.

Physical EMD delivery deadline

Must original BG/DD reach RO Varanasi before bid closing (ATC) or is GeM’s 5 working days after bid opening acceptable?

Bid validity period to maintain

Should offers be kept valid 30 days from bid end (GeM) or three months (ATC cover letter), and what EMD/BG validity is therefore required?

Scope of MSE complete relaxation vs ATC LCS cutoffs

Does GeM ‘Complete’ MSE relaxation from experience/turnover also waive ATC Clauses 3.9–3.10 and the LCS minimum 15 marks per parameter / 75 overall?

• If LCS cutoffs still apply, MSE may still fail technical scoring despite GeM relaxation flags.

Whether unarmed guards may be non-ex-servicemen only

Confirm unarmed ATM/office guards may be civilian (Ex Servicemen Optional) while only armed branch guards must be ESM/CAPF.

• Affects recruitment pool and pricing of 4 unarmed posts.

Weapon ownership and licensing liability

Confirm that each armed guard must deploy only his own licensed 12-bore weapon and that PSA bears all licensing, ammunition and annual test-fire costs without separate reimbursement.

• Material cost and compliance risk for 27 armed posts.

Full indemnity for theft, firing injuries and labour defaults

PSA bears unlimited make-good liability for cash/material losses from guard absence/negligence/collusion; Bank inquiry report prevails; recovery via PBG invocation and bill adjustment.

• Firing injury/death to bank staff or public: PSA pays compensation and all legal costs without involving Bank.
• Guard mishap medical/compensation solely PSA’s; Bank can recover with interest within one month of demand.
• Broad indemnity for litigation/non-compliance/statutory breach.

Summary termination, 5-year blacklist and full PBG forfeiture

Bank may terminate without notice for violation/non-performance/negligence; for uncured breach >1 month after notice, blacklist PSA for five years and forfeit entire PBG as penalty.

• Either party may terminate with one month’s notice in ordinary course.
• ATC also allows 30 days’ notice cancellation for non-compliance / labour-law breach.
• Invalid PSARA >3 months allows cancellation; Agreement auto-cancels if PSARA not kept valid.

EMD forfeiture triggers

EMD may be forfeited for bid withdrawal/modification during validity, failure to execute contract or furnish PBG, or false technical declarations.

No separate pay for supervisor, weapons, training or weekly-off structure errors

Supervisory arrangement cost entirely on PSA; armed guards supply own weapons/ammo/test-fire; price bid must embed reliever charges for ATM weekly offs — under-quoting statutory lines voids price bid.

• Option clause can raise quantity/duration by 25% binding on bidder.
• Non-payment of wages to guards makes contract null and void with immediate termination and no further payment.

GeM liquidated damages for delayed service delivery

GeM GTC LD @ 0.5% of contract value of delayed quantity per week or part week after delivery period (unless Force Majeure).

• Also pro-rata deduction for guard absence from duty under Agreement.

Tight bid timeline and high document burden

Published 25-08-2026 with bid end 07-09-2026; pre-bid only 01-09-2026; extensive May–Jun 2026 statutory proofs and LCS cutoffs create high disqualification risk.

• No arbitration or mediation clause on GeM bid (Arbitration Clause: No; Mediation Clause: No).
• RBI/Bank inspection and 3-year document preservation rights increase compliance load.

Payment and security cash-flow risk

Payments start only after PBG to RO; monthly multi-document bill pack; Bank not liable for any excess over contracted amount arising from extraneous reasons.

• Conflicting 15-day SDAC vs 4-working-day branch payment terms add collection uncertainty.

No subcontracting without prior approval

PSA shall not sub-contract armed guards’ services to any third party without prior Bank approval.

Inviting authority / organisation

Union Bank of India (ubi), Regional Office Varanasi under Ministry of Finance — Department of Financial Services.

• GeM Office Name shown as Central Office Dept Of Information Technology; operational ATC/RO is Varanasi.

Buyer / consignee contact

Buyer email [email protected]; Consignee/Reporting Officer Satish Kumar at FGMO Chandra Chambers, Sikraul, Varanasi-221002.

• HOD grievance email: [email protected]

ATC clarification and physical correspondence address

Regional Security Officer / CM (Operations), Union Bank of India, Regional Office Varanasi — Chandra Chambers, S-2/638A, Club Road, Central Jail Road, Sikraul, Varanasi - 221002; email [email protected].

• This is the address for communication and the practical address for physical EMD/BG/DD delivery under ATC.
• Pre-bid venue: Regional Office Varanasi, Union Bank of India.
• EMD/PBG beneficiary designation: DGM / Regionalhead, Union Bank of India Regional Office Varanasi; UIN Number NCTGC2415P.