Written by TenderKart AI from the documents published when it was generated. Check the tender for later corrigenda before you bid.
Published
22 Jul 2026
Closes
30 Jul 2026
EMD
₹2 L
Key dates
All important dates as they stand after corrigenda: publication, pre-bid/clarification deadline, bid submission deadline, bid opening, and bid validity period.
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Bid validity
The bid remains valid for 90 days after tender opening. If HMWSSB requests an extension, a bidder may refuse without forfeiting EMD; acceptance requires extending EMD validity.
The supplied tender documents do not print the publication date, clarification/pre-bid deadline, bid-submission deadline, or bid-opening date; IT 15 only refers generically to the deadline.
Financials
Tender value or estimated cost, EMD/bid security (amount, acceptable forms, validity), tender document fees, performance security, and key payment terms.
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EMD / bid security
Upload an Online Challan or unconditional BG from a Nationalized/Scheduled/other RBI-approved bank. The document says the amount is 'as per NIT online' rather than stating it. BG validity is at least 45 days beyond the 90-day bid-validity period and is expressly stated as up to 15.11.2026.
EMD exemption is allowed only where the bidder holds NSIC/MSME Udyam registration and its manufacturing and services unit is located in Telangana; units outside Telangana are not exempt.
EMD is forfeitable for failure to sign the agreement or furnish the required security deposit, and withdrawal without valid reason leads to disqualification from further HMWSSB tenders.
Post-award security
Within 7 days of LOA/work order, furnish 2.5% of contract price as a crossed DD or BG from an eligible RBI-approved bank, valid for 12 months. A further 7.5% is recovered from each bill and released in the final bill after successful completion.
Performance security
The performance security is a Nationalized Bank BG, payable for losses from non-performance and released after satisfactory completion including warranty obligations. Its amount is not specified, and the referenced Section VII BG format is not present in the supplied document.
Payment terms
BOQ Item 1 is paid monthly after successful monthly service. Invoice is due by the 10th of the succeeding month with inspection, daily-log and other support records; the payment release period is only stated as 'as per norms'. Statutory deductions including TDS apply.
For application AMC, submit a consolidated monthly invoice by the 10th working day with cloud usage, uptime/SLA, enhancement, security compliance, work-done and penalty self-assessment reports.
HMWSSB may return incomplete reports (restarting the processing timeline) or withhold payment when critical SLAs are breached pending RCA.
Price and tax treatment
Quoted prices are fixed for the whole contract and tax/duty changes do not alter them. The document contains a separate GST conflict: one clause says GST is not applicable because this is pure services, while another requires applicable taxes/duties to be stated and uploaded.
Neither estimated cost/tender value nor tender-document fee is stated in the supplied tender documents.
Eligibility
Every pass/fail eligibility and qualification requirement: experience and past performance, turnover/net worth, registrations and certifications, consortium/JV rules, and debarment or blacklisting conditions.
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Eligible bidder type and registrations
The invitation is open to eligible manufacturers and services firms. Mandatory registrations include entity registration, GST Form 06, ISO 9001 for robot manufacture/sales/supply and inspection services, ISO/IEC 27001 for AI-powered condition-assessment analytics, manufacturer registration for robots/services, EPF, ESI and a Factory Licence of India.
Udyam codes 'Manufacture of Other Special Purpose Machinery - 28299' and 'Data Processing activities including report writing - 63111' are also considered.
Turnover and liquidity
Minimum turnover is Rs.200.00 Lakhs in any one year during 2016-17 to 2025-26, supported by CA-certified turnover certificate, ITR, P&L, balance sheet, 3CA/3CD, 3CB and independent audit reports. Also demonstrate at least Rs.50.00 lakhs liquid assets and/or credit facilities valid for one year.
For liquid assets, the balance-sheet amount as on 31/03/2026 is used.
Bank/client references and testimonials must support sound local financial standing with little, if any, litigation/arbitration history.
Similar experience
Minimum similar experience is robotic identification of leaks and contamination in water-supply pipelines for at least 5.00 Kms, with contract value not less than Rs.25.00 Lakhs in any one financial year during the past 10 years (not earlier than 2016), for specified public bodies.
The experience certificate must be issued by the competent authority and countersigned by its superior officer.
Subcontractors' experience and resources are excluded from qualification assessment.
Organisational capacity and local presence
Confirm adequate qualified personnel and working equipment, submit proposed key-personnel bio-data, maintain a local Hyderabad office, and provide a graduate/postgraduate project coordinator/team supervisor plus diploma/ITI-trained operators.
Criminal, blacklisting and performance exclusions
Blacklisted/barred bidders are summarily rejected. Pending criminal cases that obstruct execution or convictions are rejection grounds. False/misleading submissions, fake certificates, abandonment, poor completion, inordinate delay, adverse litigation or financial failure can disqualify the bidder and lead to blacklisting.
Conflict-of-interest restrictions
A bidder is ineligible where specified near relatives work at or above the stated HMWSSB engineering, finance, audit or administration levels. A retired relevant public officer within two years of retirement also requires government permission before bidding or employment.
Subcontracting and multiple participation
One tender only may be submitted per bidder, and a bidder cannot participate in another tender for the same contract. Qualification cannot rely on subcontractor resources; performance may not be assigned, transferred, pledged or subcontracted without HMWSSB's prior written consent.
Scope of work
What is being procured: the work, supplies or services, deliverables and quantities, locations, phases, completion or delivery timelines, applicable standards, and notable exclusions.
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Robotic inspection service
Hire and operate two robotic inspection teams for 12 months. Each team has one non-motorized PTZ system for 100 mm pipelines and one motorized compact robot for 100-250 mm pipelines, with two trained technicians, dedicated vehicle/driver/fuel and generator; one supervisor is shared by both teams.
Each team operates 26 working days and targets 65-75 complaints/inspections per month.
Larger than 250 mm pipelines may require additional robotic equipment on a need basis; the document does not state its price treatment.
Inspection outputs
Inspect for contamination sources, leakage, improper joints, encrustation, blockages, sediment, cracks, joint displacement and other anomalies; GIS-tag all findings and submit site-wise reports with photos, video, coordinates, pipe details, severity and recommendations.
BOQ item 3 separately targets detection/reporting of 50 suspected unauthorized/illegal water connections.
All inspection data, geo-tagged video, images, reports and defects must integrate with the existing HMWSSB application.
Equipment standards
Minimum motorized robot requirements cover 90-200 mm pipes, 120 m tether, IP68 1.3MP/960p camera, 5-bar pressure and 30 m depth; the non-motorized system covers 100-120 mm pipes, 100 m optical-fibre tether, 1.3MP PTZ camera, 5 bar and digital PDF/image/video output. Identical, equivalent or superior high-torque/resolution specifications are allowed.
Application AMC and integration
For one year, maintain the existing cloud-hosted Robotic AI/CMS application, integrate new and other vendors' crawlers into one platform, administer cloud/backups, perform corrective/preventive/adaptive maintenance and minor enhancements, support MIS/reporting, and enforce security controls.
Minor enhancements are up to 8 man-hours; medium are 8-40; major changes above 40 require separate evaluation, estimation and written approval.
UAT is mandatory before enhancements go live; all enhancement source code is versioned and archived with HMWSSB.
Cybersecurity and service levels
Arrange a comprehensive annual audit by a CERT-In-empanelled agency, complete the full VAPT within 60 days of contract start, conduct quarterly vulnerability scans, and meet remediation deadlines from 7 to 60 working days by severity. Application availability target is 98.0% with maximum 15 hours monthly downtime.
Encrypt sensitive data at rest using AES-256 or equivalent and in transit using TLS 1.2 minimum.
Critical/P1 support is 24x7x365; standard support is Monday-Saturday, 9:00 AM-6:00 PM IST.
Locations and duration conflict
The cover names three zones—Serlingampalli, Kukatpally and Qutbullapur—but the detailed scope says two teams across two zones. BOQ provides only Team A and Team B. This must be clarified before pricing.
The completion period is stated as 12 months, but commencement is inconsistently tied to work-order receipt and agreement/effective-date signing.
Required documents & submission
The complete checklist of documents to submit — mandatory vs conditional, with any prescribed formats, proformas or annexures — plus how to submit: portal and mode, envelope/cover structure, digital signature requirements, signing and attestation rules, and physical originals with their deadline.
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Online submission and evaluation
Submit online through the e-procurement platform. Technical evaluation is solely on uploaded certificates/documents and scanned EMD DD/BG; price bids open only for responsive bidders. No separate cover/envelope structure or digital-signature class is stated in the supplied document.
Signing and legibility
Uploaded copies must be signed/self-attested by the bidder and clearly legible. Corrections in the completed tender must be initialled by the tender signatory; an authorised signatory must support authority with a certified Power of Attorney where applicable.
Post-award physical originals
Only the successful bidder is notified to submit original hard copies of every uploaded certificate/document and original EMD DD/BG to the Tender Inviting Authority before agreement, personally or by courier/post. The notice supplies the deadline; none is printed in the tender. Late/non-matching originals can cause forfeiture, 3-year e-procurement suspension and prosecution.
Corrigendum analysis
Every corrigendum/addendum in order — what changed (original vs amended value), its impact, and the action for the bidder — ending with the values that finally apply.
The AI found nothing to report for this question.
Contradictions
Genuine conflicts within and across the documents (original vs corrigenda, clause vs annexure, tender document vs BOQ): both sides with citations, and which value prevails.
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Three zones versus two zones/teams
The work title requires three named zones, while the detailed scope says two teams across two zones and BOQ prices only Team A and Team B. No corrigendum resolves which locations/quantity prevail; bidders should not assume a controlling value.
Breakup sheet conflicts with BOQ
The standalone breakup sheet provides three robotic-team item groups (Items I, II and III), each repeating robot/manpower/vehicle components. In the main tender, Item II is instead application AMC and the BOQ has only two robotic teams. The portal BOQ should be clarified before rates are entered.
GST treatment
Clause 2 says GST is not applicable because this is pure services, but IT 10.2 says taxes/duties/recoveries at prevailing rates must be stated and uploaded. Neither is a corrigendum, so tax inclusion/exclusion needs written clarification.
Contract commencement
Section I measures 12 months from receipt of Work Order, whereas the AMC SOW and termination section measure 12 months from the effective date of agreement/signing. No priority rule identifies which date starts payment and SLAs.
Termination notice
IT55 permits cancellation without notice; IT83 requires written notice for convenience; Section 11 allows either party 30 days' written notice but immediate HMWSSB termination for cause. The more specific Section 11 distinguishes convenience from cause, but IT55 remains an unresolved broad conflict.
Security-incident RCA deadline
The security section and reporting SLA require RCA within 48 hours of incident closure, while the security-audit SLA table allows 72 hours. The later detailed SLA section is not expressly stated to override; obtain a single contractual deadline.
Application outage remedy
Clause 5 states non-working machinery/software must be attended within 6 working hours with a 1% monthly-invoice deduction, while the detailed SLA requires P1 resolution in 4 hours and charges Rs.500 per additional hour. Both appear applicable and could be cumulative unless clarified.
Pre-bid queries
Only critical, tender-specific pre-bid queries that could materially change bid/no-bid, pricing, eligibility or contractual risk. Skip generic or obvious questions the documents already answer clearly.
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Confirm teams, zones and price schedule
Confirm whether bidders must deploy two or three teams, identify the zones finally covered, and issue one corrected BOQ/breakup sheet aligning robotic teams, AMC and illegal-connection quantities.
Issue complete tender schedule and financial notice
Provide the authoritative publication, clarification/pre-bid, submission and opening dates, estimated value, tender fee and EMD amount; the tender document refers the EMD amount to 'NIT online' but does not reproduce the NIT schedule.
Clarify GST and price basis
Confirm whether quoted rates include/exclude GST, whether GST is actually exempt/not applicable, and how tax changes interact with the fixed-price clause.
Define all performance securities
Confirm whether the 2.5% security deposit, 7.5% bill retention/FSD and IT88 performance security are separate/cumulative, state the IT88 amount and validity, and issue the missing Section VII BG format.
Reconcile SLAs and penalties
State the controlling P1 outage deadline/penalty (6 hours and 1% versus 4 hours and Rs.500/hour), the RCA deadline (48 versus 72 hours), and whether multiple penalties are cumulative beyond the stated cap.
Set payment deadline
Replace 'released as per norms' with a fixed number of days after a complete, accepted invoice, define the cure/review period for returned reports, and specify treatment of withheld sums after RCA closure.
Price larger-diameter deployment
Clarify whether need-based robots for pipelines above 250 mm are included in monthly hire, separately payable, or excluded, and provide specifications/measurement and rate mechanism.
Provide application baseline and access
Before pricing AMC, provide architecture/source-code inventory, cloud account and monthly usage baseline, current defects/backlog, third-party API/interface list, security findings and transition/access plan.
Risks
Commercial, legal and execution risks a bidder should weigh: liquidated damages and penalties, unusual or one-sided clauses, tight timelines, and payment or security risks.
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Uncapped security exposure
Monthly non-security penalties are capped at 10% of monthly contract value, but security penalties are uncapped and additional civil/legal remedies may follow major data loss. This creates exposure beyond monthly revenue.
SLA and invoice deductions
Downtime is penalized at Rs.1,000/hour below uptime SLA; P1 delay Rs.500/additional hour; P2 delay Rs.250/additional hour; CR delay Rs.1,000/working day; audit-closure delay Rs.5,000/week. Missing monthly/cloud reports withhold the invoice.
AMC payments are conditional on acceptance of all reports and deliverables; returned invoices restart processing and critical SLA breach can suspend payment pending RCA.
Security and support burden
The vendor bears annual CERT-In VAPT, quarterly scans, remediation without extra charge, 24x7x365 P1 support, tight 2-hour incident reporting, RTO 4 hours/RPO 24 hours, backup drills and extensive cloud/security administration.
Termination and forfeiture
HMWSSB clauses allow cancellation without notice, termination for unsatisfactory performance with security-deposit forfeiture, termination for cause, and no payment on termination for default. The inconsistent notice clauses increase enforceability and cash-flow uncertainty.
Broad indemnity and damage recovery
The agency bears personnel injury/death, labour, equipment/property and third-party liabilities; HMWSSB's assessment of established damage is final and recoverable from receivables/security. Default replacement-service extra cost is also recoverable.
IP, confidentiality and exit obligations
All created/modified/managed software, code, databases, documentation and data become HMWSSB's exclusive property. Vendor and personnel NDAs survive five years; exit requires deployable source code, integrations, credentials, data migration and knowledge transfer within 30 days.
Fixed price and uncertain scope
Rates remain fixed despite tax/duty changes, while work includes consumables, minor spares, fuel, generator, logistics, maintenance, integrations and potentially additional robots above 250 mm. Team/zone and BOQ conflicts make underpricing risk material.
Force majeure and contract changes
Force majeure lasting over one month permits HMWSSB cancellation without compensation. HMWSSB also reserves a broad right to add conditions to the agreement and change services; adjustment claims under change orders must be made within 30 days.
Contacts
The inviting authority and relevant contacts: office, person, designation, address, phone and email — and which address receives physical submissions, if any.
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Tender Inviting Authority
Chief General Manager (Engg), Revenue Circle, HMWSSB, Khairtabad, Hyderabad. No individual name, tender phone number or tender email is printed in the supplied documents.
Physical-original recipient
Successful bidder's originals are addressed to the Chief General Manager (Engg), Revenue Circle, HMWSSB, Hyderabad / Tender Inviting Authority before agreement; delivery may be personal, courier or post.