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Karnataka State Tourism Development Corporation · Bangalore, KarnatakaKSTDC/2026-27/SE0030
Written by TenderKart AI from the documents published when it was generated. Check the tender for later corrigenda before you bid.
18 Aug 2026
5 Sept 2026
₹2 L
All important dates as they stand after corrigenda: publication, pre-bid/clarification deadline, bid submission deadline, bid opening, and bid validity period.
Pre-bid meeting on 21 August 2026 at 15:00 Hrs at KSTDC Conference Room, Bengaluru; attendance is optional.
Last date for receiving queries/clarifications is 24 August 2026, 12:00 Hrs.
Last date for submitting proposals is 29 August 2026, 17:00 Hrs on the Karnataka Public Procurement Portal.
Technical Proposal opens 31 August 2026, 11:30 Hrs; technical presentation 03 September 2026, 11:30 Hrs; Financial Proposal opens 05 September 2026, 11:30 Hrs.
Proposals must remain valid for 180 days from the Proposal Due Date / submission of Proposal.
Assignment is expected to commence within 7 days of Contract signing at Bengaluru; Contract Period is 60 months from the Effective Date (date of signing).
RFP face sheet leaves the issue date blank as “__ August 2026”; no filled publication date is printed in the tender PDF.
Tender value or estimated cost, EMD/bid security (amount, acceptable forms, validity), tender document fees, performance security, and key payment terms.
No numeric estimated project cost or tender value is stated; pricing is a lump-sum subscription charge per resort/unit per month plus one-time integration charges.
EMD is INR 2,00,000/- (Rupees Two Lakhs only), paid electronically on KPPP with the Technical Bid using valid portal payment methods.
A KPPP processing fee must be paid; the proposal is evaluated only on confirmation of that payment. No fixed fee amount is printed in the RFP body.
Successful bidder must furnish Performance Security of 5% (Five Percent) of the Contract Price within 7 days of Letter of Acceptance.
Commercial model is monthly/quarterly subscription charges per resort/unit; Agency invoices previous period and Client pays undisputed amounts.
Every pass/fail eligibility and qualification requirement: experience and past performance, turnover/net worth, registrations and certifications, consortium/JV rules, and debarment or blacklisting conditions.
Bidder must be an Indian Company (Companies Act 1956/2013), LLP (LLP Act 2008), Partnership Firm (Partnership Act 1932), or Sole Proprietorship under relevant Shops and Establishment Act.
Minimum 5 years’ experience as on RFP notification date in providing SaaS based services for the hotel & hospitality sector.
At least 2 clients in the last 5 years with SaaS HMS for a hotel group/chain of ≥10 hotels/resorts or ≥200 rooms (India or abroad), covering the mandatory module list; text also adds “Managing minimum 2 Government Tourism Corporations or Government Department”.
Average annual turnover of at least INR 1 Crore for last 3 completed FYs (FY 2022-23, 2023-24, 2024-25).
Bidder must not be blacklisted/barred by any Central/State Government or PSU and must not be involved in any major litigation that may compromise delivery.
Duly executed PoA / Letter of Authority or Board Resolution for Authorized Signatory is mandatory; if Bidder is not the Primary Platform Provider, Form 3H authorization is required.
Data Sheet states Consortium and Joint Venture are not permitted for this assignment.
After meeting pre-qualification, bidders make a Technical Presentation (100 marks); minimum 70 marks overall required to open Financial Proposal.
Form 3A requires declaration of an existing Karnataka office or commitment to set one up before Commencement Date at bidder’s cost.
What is being procured: the work, supplies or services, deliverables and quantities, locations, phases, completion or delivery timelines, applicable standards, and notable exclusions.
Selection of an Agency to implement a SaaS-based Centralized Hotel Management Software (HMS) for KSTDC covering hotels, restaurants, payments, reporting, loyalty, feedback and related operations.
Twenty core HMS modules from PMS/CRS through AI chat/voice bot, API integrations and centralized business dashboards, with detailed functional requirements in TOR Clauses 3 and 9.
Indicative footprint ~29 offices: 1 Corporate office (all modules), 25 hotels/guest houses (all modules), and restaurants (POS only); numbers are indicative and may change.
Aggressive go-live: deliverables table targets configuration/go-live of all properties in T+20 days with past-2-year data migration; Tally integration T+30; post go-live fine-tuning within 25 days of go-live; then 5-year SLA support from Final Go-Live/Acceptance.
MEITY-empanelled cloud only; data centres strictly in India; CERT-In VAPT before Final Go-Live and annually; ISO 27001, IT Act, DPDP 2023 and GDPR compliance required.
High-level deliverables include project award/signing, full module configuration & go-live with data migration and testing, Tally/accounting integration, post go-live customization, and monthly SLA adherence reports for five years.
The complete checklist of documents to submit — mandatory vs conditional, with any prescribed formats, proformas or annexures — plus how to submit: portal and mode, envelope/cover structure, digital signature requirements, signing and attestation rules, and physical originals with their deadline.
Proposals (Technical and Financial) and EMD are submitted electronically only on the Karnataka Public Procurement Portal https://kppp.karnataka.gov.in/.
Authorized representative must digitally sign the Proposal on KPPP; authorization confirmed by written Power of Attorney or Board Resolution accompanying the Proposal.
Technical Proposal must not contain any financial information — inclusion leads to disqualification. Financial quote entered in portal Form 4A slot inclusive of GST/cesses.
Pay EMD INR 2,00,000 and KPPP processing fee via portal payment methods; evaluation only after confirmation of both.
RFP does not prescribe a post-bid physical original submission package or deadline for bid documents; Performance Security originals are due within 7 days of LoA in the prescribed instrument forms.
Every corrigendum/addendum in order — what changed (original vs amended value), its impact, and the action for the bidder — ending with the values that finally apply.
Only the Draft RFP PDF is present; no corrigendum, addendum or pre-bid reply document is included in the tender folder, so original RFP calendar and conditions apply as printed.
Genuine conflicts within and across the documents (original vs corrigenda, clause vs annexure, tender document vs BOQ): both sides with citations, and which value prevails.
TOR gives multiple inconsistent implementation schedules: deliverables T+20 go-live, narrative ‘within 45 days’, and ‘altogether within 55 days’ plus 1-month stabilization.
TOR Clause 2 requires migration of past 3 years’ KSTDC data, while the Deliverables table requires past 2 years.
ITB Clause 8.2 requires PS valid until 180 days from Contract expiry, while SCC 6.8.2 and Appendix G LOA require validity for 90 days after expiry.
SCC 6.4 says payment within 15 working days of invoice; SCC 6.5 says within 10 working days for the same invoices under Clause 6.4.
Data Sheet forbids Consortium/JV, but TOR General Terms 10.3 still allows associating in a consortium or sub-consultancy if expertise is incomplete.
SCC sets 60-month Contract from Effective Date, TOR sets 5-year support from Final Go-Live, and SCC 2.3 also asks for an extension proposal after four years.
Eligibility Note says formal client certificates/auditor reports for past projects will be ‘strictly enforced during the subsequent RFP phase’, while this document is already the RFP and eligibility requires those assignments now.
Only critical, tender-specific pre-bid queries that could materially change bid/no-bid, pricing, eligibility or contractual risk. Skip generic or obvious questions the documents already answer clearly.
Which schedule governs LD — Deliverables T+20/T+30, the 45-day overall target, or the 55-day + stabilization plan — and from which start date (signing vs Effective Date vs T)?
Is experience with two Government Tourism Corporations/Departments mandatory in addition to the two hotel-group clients, or an alternative path, or drafting error?
Confirm mandatory historical data period and which legacy systems (OBS, standalone apps, Tally, property-level registers) are in-scope for cleansing/migration.
What constitutes a billable ‘resort / unit’ (each hotel, guest house, restaurant, corporate office, tour desk)? Is POS-only restaurant charged same subscription as full-module hotel?
Confirm whether bid-stage self-certification alone meets eligibility, or whether work-order/completion certificates must still be uploaded now.
Should the BG be valid 90 days or 180 days beyond Contract expiry?
Are OTA/channel fees, SMS/WhatsApp, payment gateway, SSL, MEITY cloud hosting, CERT-In VAPT and AI bot usage included in subscription, or only one-time integration line items / pass-through?
Commercial, legal and execution risks a bidder should weigh: liquidated damages and penalties, unusual or one-sided clauses, tight timelines, and payment or security risks.
Go-live of all properties in ~20–25 days with full module set, data migration and integrations is high execution risk; delays attract INR 10,000 per module per week (SLA) and INR 10,000/week up to 4 weeks then termination right (SCC).
Bidder must price ~25% FRS variation and ongoing KSTDC customization into the subscription; new services only extra if outside that with benchmarking and Client discretion to use another agency.
Broad bidder indemnity; Client excludes consequential damages/lost profits to itself; GoK takes full rights to content/IP developed; Client may withdraw RFP or cancel process without liability.
Mandatory CERT-In VAPT, India-only hosting, immutable logs, DPDP processor duties (72-hour breach assist), PCI-DSS for payments, and professional indemnity + cyber liability insurance for full term.
Only undisputed amounts paid; unclear 10 vs 15 working-day pay cycle; 5% PS retained essentially for full term (+90/180 days); EMD INR 2 lakh locked until award/PS.
If extension after year 4/ end of term is not accepted, Agency must continue service for up to 6 further months or until replacement — potentially at unclear rates.
Withdrawal/modification during validity, failure to sign contract or furnish PS, or fake documents can forfeit EMD; Form 3A also accepts one-year debarment from the procurement entity’s tendering for such defaults.
The inviting authority and relevant contacts: office, person, designation, address, phone and email — and which address receives physical submissions, if any.
Karnataka State Tourism Development Corporation Limited (KSTDC), Government of Karnataka — Tender Inviting Authority.
Pre-bid official: General Manager (Administration); clarifications to [email protected] with CC [email protected] and [email protected].
Unless otherwise notified, Managing Director, KSTDC is the Authorized Representative for contract execution.
Electronic submission only via Karnataka Public Procurement Portal https://kppp.karnataka.gov.in/.