Publication date
GeM Bid Document dated 23-07-2026; Bid Number GEM/2026/B/7818801.
Loading
Loading…
Loading…
Employees State Insurance Corporation · Central Delhi, Delhi9643117
Written by TenderKart AI from the documents published when it was generated. Check the tender for later corrigenda before you bid.
23 Jul 2026
29 Oct 2026
₹1.7 Cr
All important dates as they stand after corrigenda: publication, pre-bid/clarification deadline, bid submission deadline, bid opening, and bid validity period.
GeM Bid Document dated 23-07-2026; Bid Number GEM/2026/B/7818801.
Pre-bid on 04-08-2026 at 11:00:00 at 5th Floor, ESIC HQ, Panchdeep Bhawan, CIG Marg, New Delhi-110002. No query after 3 days of pre-bid; GeM representations only within GeM timelines.
Three subsequent GeM Date corrigenda were issued after the original Bid End Date (13-08-2026 13:00:00 printed in the Bid Document). No corrigendum PDFs/attachments are present in this document pack, so the extended clock cannot be re-read from a corrigendum file; bidders must take the live GeM Bid End Date/Time as operative. Original printed value: 13-08-2026 13:00:00.
Original Bid Opening Date/Time printed as 13-08-2026 13:30:00. Same three Date corrigenda apply; no corrigendum files in pack — use live GeM Bid Opening Date/Time (context after extensions: 22-09-2026 17:30 UTC).
Bid Offer Validity: 180 days from Bid End Date.
Tender value or estimated cost, EMD/bid security (amount, acceptable forms, validity), tender document fees, performance security, and key payment terms.
No standalone numeric 'Estimated Bid Value' field is extracted from the GeM Bid Document text. Estimated Bid Value is stated to be for EMD/eligibility guidance only and has no bearing on quoted price. Bidder min. average turnover is set at 1740 Lakh(s) and OEM average turnover at 13920 Lakh(s), consistent with a large multi-crore SD-WAN package; MII product preference clause is framed for bids < 200 Crore.
EMD Amount Rs. 1,74,00,000 (interest-free). Acceptable forms: Account Payee DD/Banker's Cheque in favour of ESIC FUND A/C NO 1 (GeM also: ESI FUND A/C NO 1) payable at Delhi/New Delhi; Insurance Surety Bonds (MoF F/1/1/2022-PPD dt 02.02.2022); or BG from Scheduled Commercial Bank valid 1 year from tender issue date + 6 months claim period in Annexure-V format. Beneficiary: Director General, ESIC-HQ, Panchdeep Bhawan, CIG Marg, New Delhi-110002 (ESIC Fund A/c No). Advisory Bank: State Bank of India.
No tender/bid document fee is stated in the GeM Bid Document or RFP.
ePBG 5.00% for 62 months (GeM). RFP: successful bidder to furnish unconditional BG or Insurance Surety Bond from scheduled commercial bank in India for 5% of total contract value; valid for 60 days beyond completion of all contractual obligations including warranty & AMC; format Annexure-XVI. Discharged/returned within 90 days after claim period following completion of performance obligations.
Hardware/software: 80% on delivery at all locations AND completion of installation & commissioning (with documents); 20% on ESIC acceptance after commissioning (incl. DC/DR). O&M: quarterly in arrears for contract period (with attendance sheets). AMC: 4 years after warranty expiry; quarterly in arrears against OEM back-to-back warranty certificate and ESIC satisfactory report. All payments electronic, INR only. ESIC may withhold payments for delays/defaults; no interest.
Every pass/fail eligibility and qualification requirement: experience and past performance, turnover/net worth, registrations and certifications, consortium/JV rules, and debarment or blacklisting conditions.
Minimum average annual turnover of bidder: 1740 Lakh(s) / Rs. 17.5 Cr in India for last 3 FYs (FY 2022-23 to 2024-25). Positive net-worth and profit in each of FY 2022-23, 2023-24 and 2024-25. MSE/Startup relaxation for experience and turnover: No. Docs: audited balance sheets / CA certificate.
OEM average turnover (last 3 years): 13920 Lakh(s) on GeM; RFP Annexure-II requires OEM average turnover from sale of same/similar category products Min. 140 Crore for FY 2022-23 to 2024-25. No MSME/Startup exemption on bidder average turnover for this OEM criterion. CA certificate and audited financials.
GeM: 3 Year(s) past experience for same/similar service. RFP Annexure-II: (1) at least 3 SDWAN supply/install/config/maintenance projects in Central/State Govt / PSU / Public Listed company in FY 2022-23 to 2024-25; (2) executed SDWAN S&I&C in those FYs meeting 35%/20%×2/15%×3 of estimated bid value with Satisfactory Performance certificates uploaded. PO/completion certificates required.
At least 50 full-time technically qualified personnel on bidder payroll in SDWAN/WAN/VPN/Networking/Network Security/Cyber security/IT Operations (HR declaration). At least 10 certified professionals with valid ITIL / Network Specialist / ISMS audit / Quality & Testing / Cyber security / WAN operations etc. certifications (HR declaration + certificate copies).
Bidder must be OEM of devices/software or authorized OEM partner with MAF stating authorization to bid and that OEM will continue services if bidder fails, at no extra cost. OEM and its authorized partner cannot both bid; if both do, only OEM bid is considered. Related-party multiple bids liable to summary rejection.
OEM and Bidder must not be blacklisted (self-declaration Annexure-VII). Land-border country bidders eligible only if registered with Competent Authority (GeM GTC cl.26 / RFP 4.3). Debarment for PPP-MII violations bars preference for debarment duration. Predatory pricing finding may debar for 3 years from ESIC RFPs.
Consortium not allowed (Technical Bid constitution options mark Consortium (not allowed)). Subcontract/assignment only with prior written ESIC consent. Bidder must not be under liquidation/court receivership/bankruptcy — upload undertaking. Integrity Pact is a preliminary qualification — bids without signed Integrity Pact liable to rejection.
Only Class 1/Class 2 local suppliers may participate (MII Order 16.09.2020 as amended). Min local content: Class 1 50%, Class 2 20%. MII purchase preference Yes (within L1+20%, max 50% bid quantity). MSE purchase preference Yes (within L1+15%, 25% quantity) — MSE OEM/service provider only. Evaluation: QCBS 70% technical / 30% financial; technical cut-off 70 marks (RFP). Non-compliance of any minimum eligibility criterion entails summary rejection. Bid splitting not applied.
What is being procured: the work, supplies or services, deliverables and quantities, locations, phases, completion or delivery timelines, applicable standards, and notable exclusions.
Supply, installation and management of a Secured SD-WAN solution across all ESIC offices, plus Network Operating Center setup for managing WAN links terminated on the devices — on single-responsibility basis for goods and services. Contract period FIVE (5) years: 1 year warranty + 4 years AMC (hardware, software, licenses/subscriptions); extendable 1+1 years on mutually agreed terms. Quoted rates usable for additional HW/SW/licenses for 01 year from PO date.
Indicative BOM (Commercial Bid Table A): SD-WAN head end at DC and DR in HA Mode — qty 4; 10 Gig SR SFP+ — 16; 25/40 Gig SR transceivers — 16; Centralized Analytics Console — 1; Centralized Management/Orchestration/Controller with 5 years 24x7 support & licenses — 1; Type 1 SD-WAN Edge with 5y support — 2449; Type 2 — 66; Type 3 — 167. Plus 5-year O&M (Program Manager 1 / L1 6 per commercial table; body also requires L3×1) and AMC years 2–5.
Transport-independent overlay connecting all ESIC offices over MPLS, Internet (BB/LL), ILL, RF, Cellular 4G/5G/LTE with link aggregation, load balancing, app-aware routing, local internet breakout, secure encrypted overlay, Antivirus/Antimalware/IPS/IDS/NGFW, QoS, analytics, centralized orchestration. Supply/install/configure/test/commission/warranty-support SECURE SDWAN at DC Delhi, DR Hyderabad and branches; integrate with ESIC network; manage SDWAN, multi-TSP links and link SLAs via onsite resources for full contract.
RFP schedule from PO: Delivery of solution at all locations incl. DC/DR — Ten (10) weeks; Installation, configuration, integration, commissioning — Six (6) weeks after delivery. GeM consignee delivery days field shows 70 days per BOQ line. On-site comprehensive warranty 01 year from acceptance + AMC 04 years post-warranty, both back-to-back OEM. RMA brand-new replacement: DC/DR 04 Hrs; all other locations 48 Hrs, 24x7x365. Products must not be EoL for 5 years from install/commission and not EoSS till end of contractual obligations.
Nationwide ESIC offices per Annexure-XVII; DC Delhi and DR Hyderabad core. Bidder delivers to branches, unmounts old devices, mounts new, cabling, config, remote to central team, commission, branch IT sign-off. Site survey all offices incl. DC/DR immediately after PO. ESIC provides existing rack space/UPS at branches; bidder supplies other accessories. No single point of failure for core DC/DR components; dual devices active/active.
Minimum uptime 99.99% monthly per site for hardware & software supplied (clause 7.1.1). Operation hours: DC/DR, Hospitals, HQ — 24x7x365; Dispensaries/DCBO — 07:30–19:30; Other locations — 09:00–21:00. SLA LD bands differ for DC/DR vs other locations (see Risks).
The complete checklist of documents to submit — mandatory vs conditional, with any prescribed formats, proformas or annexures — plus how to submit: portal and mode, envelope/cover structure, digital signature requirements, signing and attestation rules, and physical originals with their deadline.
Online upload on GeM portal only, by the GeM Bid End Date/Time (as amended on GeM). RFP hosted on GeM with copy on www.esic.gov.in. Two-part structure: Minimum Eligibility cum Technical bid + Commercial bid (TCO on GeM must tally with Annexure-IV breakup).
Bid typed, pages numbered, signed by authorized representative (PoA). Board resolution certified/authenticated by company secretary authorizing signatory. Docs sealed/signed by authorized signatory; photocopies attested with company seal. No handwritten alterations unless duly signed/stamped. DD EMD hardcopy to Buyer within 5 days of Bid End / Bid Opening date (upload scan with bid). Integrity Pact signed by authorized signatory with witness.
Accept composite Purchase Order (incl. GeM contract) within 5 working days (failure within three working days of receipt risks EMD forfeiture). Sign stamped Contract agreement in 2 originals. Furnish Performance Security (Annexure-XVI). Insurance proofs before commencement.
Every corrigendum/addendum in order — what changed (original vs amended value), its impact, and the action for the bidder — ending with the values that finally apply.
Three GeM Date-type corrigenda were issued after original publication, in order: Corrigendum 4484501 (published 2026-08-12), 4544179 (2026-09-01), 4546696 (2026-09-02). None include downloadable files in this tender pack. Original GeM Bid Document still prints Bid End 13-08-2026 13:00:00 and Bid Opening 13-08-2026 13:30:00. Impact: submission/opening clocks were extended on the portal after the original August dates; exact amended timestamps are not printable from pack files and must be read from live GeM. Action: do not rely on the static PDF end date; confirm live GeM Bid End/Opening before bid upload.
Substantive commercial/technical conditions remain as in GeM Bid Document dated 23-07-2026 + RFP ATC (identical triplicate RFP PDFs). Key finals: EMD Rs.1,74,00,000; ePBG 5% for 62 months; bid validity 180 days from (amended) Bid End; pre-bid was 04-08-2026 11:00 at ESIC HQ; QCBS 70:30 with technical cut-off 70; contract 5 years (1+4 AMC) extendable 1+1; Class 1/2 only; MSE/Startup experience-turnover relaxation No. Bid End/Opening: use live GeM post three Date corrigenda (static PDF still shows 13-08-2026).
Genuine conflicts within and across the documents (original vs corrigenda, clause vs annexure, tender document vs BOQ): both sides with citations, and which value prevails.
GeM Bid Details field prints 'Evaluation Method Total value wise evaluation', while Buyer ATC and RFP mandate QCBS technical:financial 70:30, no RA, technical cut-off 70. Prevails for award methodology: RFP/ATC QCBS (more specific buyer ATC + RFP Section 9).
GeM BOQ/consignee Delivery Days = 70 for each Item; RFP 7.2.1 requires delivery in 10 weeks from PO plus installation/commissioning in 6 weeks after delivery (≈16 weeks total to commission). BOQ CSV also shows 70 days. Prevails for implementation planning: RFP special terms 7.2 (detailed schedule + LD basis); treat GeM 70-day field as portal line-item delivery attribute that conflicts — seek clarification if GeM contract auto-applies 70 days.
Core RFP (3.2.2, 6.9.1–6.9.2, 7.4 AMC) states 1 year warranty from acceptance + 4 years AMC. Commercial Bid 'Other Terms and Penalties' note states onsite comprehensive warranty for hardware will be 5 years from date of installation or date of O&M whichever earlier. Prevails: operative contract structure in Sections 3.2/6.9/7.4 (1 year warranty + 4 year AMC); commercial note is inconsistent and should be clarified to avoid 5-year free-warranty pricing assumptions.
Commercial Bid Table B lists Program Manager-1 (day shift) + L1-6; clause 6.14.1 requires L1-6 and L3-1 for operations phase. Prevails: deploy at least the stricter combined requirement (L1×6 plus L3×1 and price Program Manager/L3 consistently) — clarify role title mapping in pre-bid/bid clarification.
GeM Bid field OEM Average Turnover 13920 Lakh(s) (=139.20 Cr) vs RFP Annexure-II Min. 140 Crore. Immaterial rounding but use the higher RFP Annexure-II gate (Min. 140 Crore) for eligibility proof to avoid rejection under ATC.
RFP 4.6.2: DD/BC in favour of “ESIC FUND A/C NO 1” payable at DELHI; GeM Buyer ATC: “ESI FUND A/C NO 1” payable at NEW DELHI. Same beneficiary account intent (ESIC Fund). Action: match exact payee string preferred by issuing bank/GeM hardcopy instructions; both point to ESIC HQ Delhi fund account.
Clause 7.1.1 sets minimum uptime 99.99% for each individual site including non-DC sites, but SLA LD table 7.3.4.2 for other locations shows Nil LD at 99.95% and above. Prevails for LD charging: table 7.3.4; 7.1.1 still states contractual minimum 99.99% — clarify whether non-DC sites are measured to 99.99% or 99.95%.
Only critical, tender-specific pre-bid queries that could materially change bid/no-bid, pricing, eligibility or contractual risk. Skip generic or obvious questions the documents already answer clearly.
Confirm whether GeM line-item Delivery Period 70 days overrides RFP 7.2.1 (10 weeks delivery + 6 weeks installation) for CRAC/LD, and how multi-location pan-India delivery is measured (first site, last site, or % complete).
Pack has no corrigendum PDFs while original PDF still shows 13-08-2026. Request buyer confirmation of final Bid End Date/Time and Bid Opening Date/Time on GeM and whether bid validity 180 days runs from the extended end date.
Annexure-II experience uses percentages of estimated bid value, but no clear numeric Estimated Bid Value is readable in the extracted Bid Document. Request the exact estimated bid value figure to be used for experience PO evaluation.
Ask ESIC to strike/clarify the Annexure-IV note of 5-year hardware warranty vs Sections 3.2/6.9/7.4 (1 year warranty + 4 year AMC) so Table C AMC pricing and ePBG 62 months are consistent.
Commercial Table B prices Program Manager-1 + L1-6; clause 6.14 requires L1-6 + L3-1. Confirm mandatory onsite headcount, shift pattern (24×7 stated in Table B), location of deployment (NOC at HQ?), and unit rates if ESIC adds resources mid-contract.
GeM header says total value wise evaluation while ATC/RFP say QCBS 70:30. Confirm portal evaluation configuration and whether technical presentation/demo marks (Annexure-II scoring 10 marks) will be scheduled before financial opening.
Scope requires management of multi-TSP WAN/Internet links and link SLA management, with LDs on SDWAN uptime. Clarify whether link procurement/payment remains with ESIC, bidder authority to escalate TSPs, and whether TSP outages beyond bidder control are excluded from unavailable time beyond the listed exclusions.
Commercial, legal and execution risks a bidder should weigh: liquidated damages and penalties, unusual or one-sided clauses, tight timelines, and payment or security risks.
Delivery of ~2,600+ edge devices plus DC/DR cores in 10 weeks from PO, then 6 weeks install/commission nationwide. Delay LD 0.5%/week (max 5%) each for delivery and for installation on equipment cost; collective per-device cap 10%. High execution/supply-chain risk.
99.99% monthly uptime commitment. DC/DR LD: 3% of HW+SW/license cost if uptime >=97% to <99.99%; 7% if <97%. Other locations: 2% if >=97% to <99.95%; 5% if <97% (nil above 99.95%). Successive SLA failures (2 months in a quarter or any 4 months in a FY) trigger further ESIC remedies. Operational-phase collective LD cap 10% of 5-year TCO. RMA LDs: DC/DR Rs 5,000/hour beyond 4h; branch Rs 1,000/hour beyond 48h. Onsite absence Rs 1,000/day plus no pay.
EMD Rs 1.74 Cr locked through bid validity (and possibly extended BG). Forfeiture for withdrawal, false statements, or failure to accept PO/PBG; plus 3-year ESIC ban. PBG 5% of total contract value for ~5 years+ (GeM 62 months / 60 days beyond obligations). No interest on withheld payments.
ESIC may terminate for convenience with 90 days’ notice without assigning reason; payment only for services rendered/accepted — no termination compensation and no payment for irrevocable commitments. Termination for default/insolvency on 30 days’ notice; ESIC may recover dues from pending bills and invoke performance security.
Professional Indemnity, Cyber Liability and CGL each not less than total contract value with ESIC as beneficiary — very high insurance cost relative to bid margin. Change-in-law: no additional cost unless ESIC expressly approves in writing. Firm prices despite tax/forex/input cost changes (7.7.2).
Pass/fail Annexure-II gates (turnover, profit every year, 3 projects, value bands, 50 staff, MAF exclusivity, Class 1/2 only, Integrity Pact). Technical cut-off 70/100 then QCBS. Abnormally low bids can be rejected, EMD/BG forfeited, costs recovered and bidder debarred 3 years. Related-party dual bids rejected. Documents shown to other bidders after login.
Only 80% of HW/SW on full delivery+install across all locations; 20% held to final ESIC acceptance including DC/DR. Multi-site acceptance delays can freeze large cash. O&M/AMC quarterly arrears with OEM back-to-back proof and attendance — SLA LDs deducted from quarterly bills.
If real-world performance degrades due to undersizing, replace with higher capacity within 30 days at no cost throughout warranty+AMC. Security findings that cannot be patched require device replacement within 1 month at no cost. EoL/EoSS during contract triggers equivalent/higher replacement at bidder cost.
The inviting authority and relevant contacts: office, person, designation, address, phone and email — and which address receives physical submissions, if any.
Employees State Insurance Corporation (ESIC), Headquarters — Ministry of Labour and Employment. Office: Headquarters. Bid No. GEM/2026/B/7818801.
Director General, ICT Division, ESIC HQ, Panchdeep Bhavan / PANCHDEEP BHAVAN, C.I.G. Marg, New Delhi-110002. Pre-bid venue: 5th Floor, same campus.
HOD grievance redressal email: [email protected]. Buyer email: [email protected]. Consignee/Reporting Officer named Ankit Malik (address ESIC, Panchdeep Bhavan, C.I.G. Marg, 110002); BOQ consignee ID [email protected].
No general physical bid submission — bids on GeM only. Physical original of EMD DD (if used) to be delivered to the Buyer within 5 days of Bid End/Opening; beneficiary/communication address is ESIC HQ, Panchdeep Bhawan, CIG Marg, New Delhi-110002 (Director General). Representations only via GeM Representation window, not email/physical.