Publication date
Bid document dated 09-07-2026 (Bid Number GEM/2026/B/7675897).
- No corrigendum changes this date.
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Indian Army · Nashik, Maharashtra9481195
Written by TenderKart AI from the documents published when it was generated. Check the tender for later corrigenda before you bid.
9 Jul 2026
20 Jul 2026
All important dates as they stand after corrigenda: publication, pre-bid/clarification deadline, bid submission deadline, bid opening, and bid validity period.
Bid document dated 09-07-2026 (Bid Number GEM/2026/B/7675897).
No pre-bid meeting date or pre-bid query submission deadline is stated in the bid documents.
Bid End Date/Time: 20-07-2026 13:00:00.
Bid Opening Date/Time: 20-07-2026 13:30:00.
Bid Offer Validity is 120 Days from Bid End Date.
Contract Period is 2 Month(s) 2 Day(s).
Tender value or estimated cost, EMD/bid security (amount, acceptable forms, validity), tender document fees, performance security, and key payment terms.
No numeric estimated bid value or tender value is printed in the documents.
EMD is not required for this bid.
No tender fee is charged; GeM disclaimer treats asking for tender/bid participation fee as invalid.
ePBG / performance security is not required for this bid.
Payment only after completion, inspection and acceptance; bills subject to pre-audit.
Minimum average annual bidder turnover is 2 Lakh(s) for 3 years (eligibility criterion, not tender value).
Every pass/fail eligibility and qualification requirement: experience and past performance, turnover/net worth, registrations and certifications, consortium/JV rules, and debarment or blacklisting conditions.
Minimum average annual turnover of 2 Lakh(s) over last 3 financial years ending 31st March of previous FY.
3 Year(s) past experience of same/similar service is required.
ATC requires certificate + work orders for 05 years similar service in any GoI department AND 3 years similar work in MES with completion certificates.
Bidder must be OEM or authorized supplier/dealer with valid OEM authorization; otherwise technical rejection.
Successful bidder should be enlisted in any MES organization; enlistment proof to be uploaded.
Before bidding, bidder must visit office, understand technical requirements, and upload a visit/understanding certificate plus software flow chart.
MSE purchase preference is Yes (L1+15% band for 100% quantity); MII Compliance is Yes.
Any bidder from a country sharing a land border with India is eligible only if registered with the Competent Authority (GeM GTC clause 26).
Agency shall employ Indian Nationals as representatives/agents/servants/workmen and verify antecedents/loyalty.
What is being procured: the work, supplies or services, deliverables and quantities, locations, phases, completion or delivery timelines, applicable standards, and notable exclusions.
Software Support Services 2.0 job order: implement online Complaint Handling System (CHS) for 2 GE offices in a single application with 3 apps, including CERT certification and modifications.
Supply, installation, implementation and training of Complaint Handling System for MES Complaint cell of 2 GE offices under CWE DEOLALI (Qty 1).
Security audit of MES online complaint management software by GoI (CERT) and RBI-empaneled auditors, with modifications as needed and final CERT audit certificate (Qty 1).
Work location is MES/Defence premises at Nashik (CWE Deolali / AGE E/M consignee), in a restricted area with working-hour restrictions.
GeM contract period is 2 months 2 days; post-implementation support/warranty is stated variously as 1 year or 3 years (see contradictions).
The complete checklist of documents to submit — mandatory vs conditional, with any prescribed formats, proformas or annexures — plus how to submit: portal and mode, envelope/cover structure, digital signature requirements, signing and attestation rules, and physical originals with their deadline.
Online two-packet bid submission on GeM; no physical-document pre-requisite is allowed under GeM disclaimer.
GeM uses e-sign at par with digital signatures under the IT Act; seller data integrity is seller responsibility.
If seeking Experience/Turnover exemption or MSE/Startup relaxation, supporting eligibility documents must be uploaded with the bid.
Every corrigendum/addendum in order — what changed (original vs amended value), its impact, and the action for the bidder — ending with the values that finally apply.
The tender pack contains no corrigendum or addendum documents; original GeM bid and ATC values apply as published.
Genuine conflicts within and across the documents (original vs corrigenda, clause vs annexure, tender document vs BOQ): both sides with citations, and which value prevails.
GeM bid requires 3 years similar service to Central/State/PSU, while ATC requires 5 years GoI similar plus 3 years MES-specific experience.
Warranty is stated as 1 year in Scope and ATC 11(g), but 3 years in ATC clause 3; defect liability of 12 months also appears.
OEM Annual Turnover is listed as a required seller document, but no OEM turnover amount is specified in Bid Details.
Clause 6 refers to an Estimated Bid Value indicated above, yet no estimated value appears in the Bid Details extract.
Bid states SLA/ATC conditions override GTC where contradictory, but GeM disclaimer also voids certain ATC clauses (specific-org experience, physical docs, tender fee, brand mandating, etc.).
Only critical, tender-specific pre-bid queries that could materially change bid/no-bid, pricing, eligibility or contractual risk. Skip generic or obvious questions the documents already answer clearly.
Ask buyer which experience standard will be evaluated: GeM 3-year Central/State/PSU, or ATC 5-year GoI + 3-year MES.
Seek written confirmation whether warranty/support is 1 year or 3 years, and how 12-month defect liability interacts with software support.
Ask the minimum OEM Annual Turnover amount and whether MES enlistment proof is a bid-stage pass/fail or only post-award for the successful bidder.
Confirm whether CERT audit certificate and all modifications must be finished within the Contract Period of 2 Month(s) 2 Day(s), and what acceptance milestone triggers payment.
Clarify whether domain/hosting/data space must be on buyer-specified infrastructure/network, and how site-visit / entry permissions for restricted MoD premises will be granted before bid and during implementation.
Commercial, legal and execution risks a bidder should weigh: liquidated damages and penalties, unusual or one-sided clauses, tight timelines, and payment or security risks.
Contract period of only 2 months 2 days includes implementation for 2 GE offices, 3 apps and CERT certification — high schedule risk.
Buyer may cancel order in full/part for non-performance; contract can be terminated on 5 days' notice for inadequate performance with no department liability.
Accepting officer may re-inspect within six months and reject even if already accepted and paid; seller must replace within one month at own cost.
Execution in restricted MoD area with working-hour limits, antecedent checks, Indian-national staff only, and MES enlistment expectation.
Conflicting experience and warranty clauses plus possible GeM-prohibited ATC conditions create evaluation and enforceability risk.
Any other report/software features prescribed by office, CERT-driven modifications, and contingent indispensable works are included without extra fee language.
The inviting authority and relevant contacts: office, person, designation, address, phone and email — and which address receives physical submissions, if any.
Ministry of Defence / Department of Military Affairs / Indian Army GeM buyer; office name redacted in the bid PDF.
Buyer Email / HOD grievance contact shown as [email protected].
Consignee is AGE (E/M); reporting officer name/address redacted; location Nashik for MES work under CWE DEOLALI.