Software Support Services for NOCAS Application

Publication date

Bid document dated 10-07-2026 (GeM Bid GEM/2026/B/7743467).

• No corrigenda are present in the tender pack; this date is unchanged.

Pre-bid / clarification deadline

No pre-bid meeting date or bidder clarification-submission deadline is specified in the tender documents.

• Buyer may amend the bid on GeM and may extend bid receipt date at its discretion.
• During technical evaluation, time allowed for technical clarifications is 5 days.

Bid submission deadline

Bid End Date/Time: 31-07-2026 19:00:00.

• Automatic bid extension is configured only if fewer than 2 bids are received: extension of 7 days, maximum 2 auto-extensions.
• No corrigendum date extension is present.

Bid opening

Bid Opening Date/Time: 31-07-2026 19:30:00.

• Two Packet Bid; RA is not enabled.

Bid validity

Bid offer validity is 180 days from Bid End Date on GeM; ATC also requires minimum 180 days from bid opening.

• GeM: Bid Offer Validity (From End Date) = 180 (Days).
• ATC Clause 15.1: minimum 180 days from the date of opening of the Bid.
• See contradictions for end-date vs opening-date difference.

Contract period and extension

Contract period is 2 year(s), further extendable up to 1 year on satisfactory performance; new bidder gets 1-month transition after award (not applicable if incumbent wins).

Estimated tender value

Estimated Bid Value (incl. all taxes): INR 5,12,50,861 / ₹ 5,12,50,861.33 (ATC).

• ATC estimated cost excl. GST: ₹ 4,34,32,933.33.
• Annualised estimated cost incl. GST: ₹ 2,56,25,430.67; excl. GST: ₹ 2,17,16,466.67.
• GeM states estimated value is guidance for EMD/eligibility only and has no bearing on quoted price.

EMD / bid security

EMD is ₹ 10,25,017 in favour of Airports Authority of India / Beneficiary GM (IT); hard copy required within 5 working days of bid opening.

• Acceptable forms: BG / Insurance Surety Bond / Account Payee DD / FDR / Banker's Cheque from any Commercial Bank; GeM also accepts surety bond.
• Payable at New Delhi; Advisory Bank: ICICI.
• If bid-security instrument, validity 45 days beyond final bid validity; ATC also requires EMD BG valid minimum eight (8) months from notified tender opening.
• Bids without EMD or valid exemption document face outright rejection.
• MSE Service Providers eligible for EMD exemption with valid supporting documents per GeM GTC; traders excluded.
• Physical delivery: O/o GM(IT), IT Division, AAI, 1st floor, CRA Building, Old Air India Complex, Safdarjung Airport, New Delhi-110003 [Kind Attention: Sh. Sunil Kumar, Jt. GM(IT)].

Tender document fee

No tender/bid participation fee is specified; GeM disclaimer treats asking for tender fee as impermissible ATC content.

Performance security (ePBG / PBG)

Performance security is 5% of PO/WO value (incl. taxes) via irrevocable unconditional bank guarantee; GeM ePBG duration shown as 27 months.

• Submit within 30 calendar days of issue of Purchase Order/Work Order.
• ATC: valid for 90 days beyond completion of all contractual obligations including warranty and CAMC.
• GeM: ePBG 5.00% for 27 months; Advisory Bank ICICI.
• SFMS details: AAI / ICICI / IFSC ICIC0000007 / Unique Identifier Code AAICORHQ; cover message Annexure-X.
• Release after maximum defect liability period plus 60 days after completing entire maintenance period, after deducting penalty/recoveries if any.

Payment terms

Quarterly AMC payments after each successful quarter (no mobilisation advance; no payment during transition); GeM timeline is payment within 45 days of SDAC and online bills.

• AMC invoice pack: quarterly bills in duplicate; certificate of satisfactory services; day-wise attendance; SLA measurement certificate.
• Change-request payment with quarterly bill after successful UAT, with FRS and User Manual.
• GeM Payment Timelines supersede GeM GTC clause 12's 10-day timeline.
• TReDS preferred for MSME sellers registered on a TReDS exchange where buyer is registered.
• BOQ price-breakup Excel for onsite AMC resources Year-1 and Year-2 plus 1000 man-days Change Request; total-value evaluation.

MSE purchase preference

MSE purchase preference is Yes: MSE within L1+15% may match L1 for 100% of bid quantity/amount.

• MII Compliance: Yes.
• Only Class-I and Class-II local suppliers are eligible to bid per ATC.

Legal entity, GST and PAN

Bidder must be an Indian company (Companies Act 2013), LLP, partnership, or proprietorship, with GST registration and valid PAN.

• Proof: Certificate of Incorporation and MoA / Partnership Deed / Proprietorship Deed; self-attested GST & PAN certificates.

Turnover

Annualised average financial turnover of at least 30% of estimated cost including GST over last 3 years ending 31 March 2026; GeM minimum average annual turnover is 154 Lakh(s).

• Proof: CA-certified abridged Balance Sheet and P&L with valid UDIN for last three years; provisional FY 25-26 must be CA-certified with UDIN.
• GeM: MSE and Startup relaxation for turnover is Yes | Partial | Turn over value - 0 (in lakhs).
• ATC notes exemption to Start-up and MSEs as per GeM GTC.

Past experience (ATC ArcGIS criteria)

In last 7 years from bid submission end date, completed similar ESRI ArcGIS based Development/AMC/O&M/Upgrade works in India meeting 1x80% / 2x50% / 3x40% of annualised estimated cost incl. GST.

• Similar work: Development or AMC or O&M or Upgrade of ESRI ArcGIS based application or system for Government / Public Undertakings / Private sectors (within India).
• One WO annualised ≥ ₹ 2,05,00,344; or two each ≥ ₹ 1,28,12,715; or three each ≥ ₹ 1,02,50,172.
• JV/Consortium experience not considered; no MSE/Startup exemption under this criterion.
• Proof: performance/experience certificates, work order & completion certificate, client references; private-sector TDS certificates.
• GeM also states a separate 40/50/80% similar-services formula over last three years — see contradictions.

Certifications

Valid ISO 9001 (2015 or latest), ISO 27001 (2022 or latest), and CMMI Level 3 or above as on last date of bid submission; certificates under process not accepted.

• CMMI certificates must be verifiable from CMMI PARS database.

Make in India / local content

Only Class-I and Class-II local suppliers under PPP-MII Order 2017 (as amended) are eligible; false declaration can lead to debarment up to two years.

• Certificate of Local Content on company letterhead as per Annexure-VI required.

Land border, debarment and financial standing

Land-border bidders need Competent Authority registration; debarment/blacklisting undertaking mandatory; bidder must not be under liquidation/bankruptcy.

Consortium / JV and sub-contracting

JV/Consortium past experience is not counted; sub-contracting is not allowed for this project.

• Integrity Pact states if bidder is partnership or consortium, pact must be signed by all partners/members — but eligibility does not invite JV bids as a structure.

Mandatory bid instruments

EMD (or exemption proof) and signed Integrity Pact on ₹100 non-judicial stamp paper are pass/fail; missing either causes outright rejection.

• Integrity Pact must be signed by the same authorised signatory who signs the bid; signing date not later than bid submission date.
• Also required: unconditional acceptance (Annexure-II), PoA/Board Resolution if bid not signed by Director/Partner/Proprietor, bidder firm details, digitally signed tender documents.

What is being procured

Hiring of AMC Partner for AAI's NOCAS (No Objection Certificate Application System) application for 2 years — Software Support Services covering maintenance, monitoring, optimisation, service delivery management and dedicated support.

• NOCAS modules include New Apply NOC, Review, Appeal, CCZM Tool, Calculation, SACFA MAST, Check Approximate Top elevation, Temporary Height sheet tool, etc.
• Tech stack: Microsoft .NET 4.0/4.5/4.8, ArcGIS JS 3.13, MS SQL 2019, Arc Objects 10.8.2, ArcPy 10.8.2, ArcGIS Server 10.9.2, ArcGIS Desktop 10.8.2, IIS 10.0.
• AAI remains sole owner of NOCAS software and source code.

Key deliverables and activities

Operate/manage NOCAS, transition (if new vendor), bug-fix/maintenance, integrations, DB/admin, SSL, security-audit remediation, documentation, backups, DC/DR drills, training, and change requests.

• Transition: 1 month post award (T+1) under incumbent supervision; after T+1 take over DC/DR hardware/software/networking; not applicable if incumbent wins.
• Maintain existing and implement new integrations with ULBs/agencies and payment gateways.
• Minor enhancements (<1 week effort) within AMC; larger changes via CR with FRS, effort estimate, AAI approval, man-day billing.
• BOQ CR quantity: 1000 man-days.
• Third-party security audit annually by AAI-identified agency; bidder remediates vulnerabilities to SLA.
• Provide valid SSL certificates; maintain DC/DR/cloud environments; quarterly/on-demand DC-DR switchover drills.

Onsite manpower quantities and location

Deploy 9 onsite resources for each of Year-1 and Year-2 at AAI Corporate HQ Delhi (occasional temporary airport deployment).

• Roles/counts: Application Developer 02; Database/System Administrator 01; Data Engineer 02; QC Tester 01; Help Desk 01; Project Manager 01; Project Coordinator 01.
• Key quals: GIS experience for developers/data engineers/PM; PM needs PMP/Prince2 or equivalent; Help Desk and Project Coordinator need ITIL Foundation; System Admin needs Microsoft Azure DBA Associate and Windows Server Hybrid Administrator Associate.
• Vendor must arrange dedicated onsite biometric attendance device at own cost.

Timelines and standards

Contract 2 years (+ optional 1 year); new vendor transition in first month after PO; SLAs measured quarterly for availability, defects, DB recovery, audit fixes and manpower presence.

• SLA examples: functional defects no penalty if resolved <1 working day; DB recovery target 2-4 hours with penalty beyond 4 hours; audit recommendations within 90 calendar days (critical max 30); resource absence INR 5000/day unless equivalent skilled substitute.
• Total SLA penalty capped at 10% of quarterly AMC bill.
• Buyer-added SLA overrides marketplace SLA for this service.

Submission mode and portal

Online two-packet bid on GeM portal; financial price-breakup Excel mandatory; evaluation is total value wise.

• Documents uploaded by bidders (and clarification/representation docs) are shown to other participating bidders after login.

Digital signature and signing rules

Digitally signed tender document (including corrigenda, if any) must be submitted; key undertakings on company letterhead; Integrity Pact and PoA on ₹100 stamp paper.

• Integrity Pact pages signed by same authorised signatory who signed the bid.
• If bid not signed by Director/Partner/Proprietor: PoA on ₹100 stamp paper and/or Board Resolution certified by CS.
• Non-English supporting documents need notarised English translation.

Physical originals / hard copies

Hard copy of EMD must reach AAI within 5 working days of bid opening; L-1 must also submit hard copies of all GeM-uploaded documents within 30 days of PO/WO.

• Contract signing as per Annexure-XI within 30 days of PO/WO after PBG verification.
• Note: GeM disclaimer says mandating physical form as a pre-requisite to qualify bidders can render bid null & void — flagged under contradictions/risks.

No corrigendum / addendum found

The downloaded tender pack contains no corrigendum or addendum documents; original GeM bid and ATC values apply as published.

• Finally applicable key values: Bid End 31-07-2026 19:00:00; Bid Opening 31-07-2026 19:30:00; Bid validity 180 days; Estimated value ~₹5.125 Cr incl. GST; EMD ₹10,25,017; ePBG 5% for 27 months (GeM) / 90 days beyond obligations (ATC); Contract 2 years + optional 1 year.

Past experience formula: GeM 3-year 40/50/80 of total estimated cost vs ATC 7-year ArcGIS annualised values

GeM Bid Details require similar services over last three years at 40/50/80% of estimated cost; ATC requires ESRI ArcGIS similar works in last 7 years against annualised estimated cost with fixed rupee thresholds and no MSE exemption.

• GeM also limits Years-of-Experience proof to Central/State Govt/PSU contracts, while ATC expressly allows private sector within India.
• ATC is the more specific buyer condition for this NOCAS AMC; GeM auto-text remains on the bid. Seek clarification before relying on either softer standard.

Bid validity start point: End Date vs Opening Date

GeM states 180 days from Bid End Date; ATC Clause 15.1 states minimum 180 days from date of opening of the Bid.

• With End Date and Opening on the same calendar day (31-07-2026), practical difference is small, but validity wording still conflicts.

EMD validity: 45 days beyond bid validity vs minimum 8 months from opening

Evaluation Criteria requires EMD validity 45 days beyond final bid validity; Clause 2.3 requires EMD BG minimum eight months from tender opening.

• Using 180-day bid validity, 45 days beyond is ~7.5 months; Clause 2.3's 8-month floor is slightly stricter for BG instruments.

Payment timeline: GeM 45-day SDAC vs ATC quarterly AMC bills

GeM Payment Timelines say payment within 45 days of SDAC and online bills; ATC/Payment Terms document provides quarterly AMC payment after satisfactory quarter and supporting certificates, with no transition-period payment.

• Both can co-exist if quarterly invoices are accepted via SDAC, but the documents do not explicitly reconcile the two mechanisms.

Physical EMD hard-copy requirement vs GeM disclaimer

ATC rejects bids if EMD hard copy is not received within 5 working days of opening; GeM disclaimer says mandating physical form as a pre-requisite to qualify bidders makes bid & resultant contract null & void.

• Bidders should still comply with the hard-copy EMD instruction as written, while noting the GeM platform risk/flag.

Estimated value wording / decimals

GeM shows Estimated Bid Value 51250861; ATC shows ₹ 5,12,50,861.33 and words that do not perfectly match the numeral.

• Use the numeric ₹ 5,12,50,861.33 / 51250861 figures for EMD/eligibility guidance; difference of ₹0.33 is immaterial to EMD amount.

Contract duration framing: GeM 2 years vs Scope 2 years excluding transition

GeM Contract Period is 2 Year(s); Scope states 2 years excluding 1-month transition, further extendable one year; ATC Clause 37 says 2 years from date intimated by AAI, extendable up to 1 year.

• For new vendors, effective engagement includes transition month before paid AMC period; incumbent win removes transition.

Dispute resolution: GeM Arbitration/Mediation No vs ATC mediation then arbitration

GeM Bid Details list Arbitration Clause No and Mediation Clause No, while ATC Clause 35 provides mediation then arbitration at New Delhi.

Which past-experience criterion will be evaluated?

Ask AAI to confirm whether GeM Clause 7 (3-year 40/50/80 of total estimated cost; Govt/PSU) or ATC Criteria (v) (7-year ESRI ArcGIS annualised thresholds; private sector allowed; no MSE exemption) is decisive.

• Material to bid/no-bid for non-ArcGIS or private-only experience holders and for MSE/Startup bidders.

Transition month: commercial coverage and SLA start

Clarify whether transition manpower is unpaid only, whether SLAs/penalties apply during T+1, and how open issues are baselined at handover.

Who provides ArcGIS / Microsoft / other licences and hosting?

Confirm whether AAI provides ArcGIS, MS SQL, OS and cloud/DC-DR licences and infrastructure, or bidder must budget licence costs under 'patches of software and licenses required for the NOCAS application'.

• Material pricing risk given specialised ESRI stack and SSL certificate obligation on bidder.

Annexure-VII on OEM letter head for a services AMC

Confirm whether Annexure-VII compliance matrix must literally be on OEM letterhead or on bidder letterhead, given this is AMC of AAI-owned software.

• Wrong letterhead could cause technical non-responsiveness.

CR rate assumptions and residual 1000 man-days

Ask how unused CR man-days are treated, whether rates are firm for 2+1 years, and if CR work can be compelled up to 1000 man-days / 30% quantity deviation.

• Affects pricing strategy for man-day rate vs resource AMC lines.

Hard-copy EMD vs GeM physical-document disclaimer

Seek written confirmation that physical EMD within 5 working days remains mandatory and will not be treated as an invalid ATC under GeM disclaimer item 4.

SLA recoveries up to 10% of quarterly AMC bill

Multiple SLA penalties (availability, defect resolution, DB recovery, audit remediation, manpower absence) can stack up to 10% of each quarterly AMC invoice.

• Examples: availability shortfalls 0.5–1% of quarterly bill per unresolved call; functional defects 0.05–0.1% per day; DB recovery 1% per 4 hours beyond 4 hours; audit non-compliance Rs.5000/week; manpower absence INR 5000/day.
• Repeated breach can lead to termination/legal action.

Liquidated damages up to 10% of contract value

LD/COD at 0.5% per week or part thereof on uncompleted portion (base value without GST), capped at 10% of total contract value; not exclusive remedy.

• Time is of the essence; extension requires written request and may still attract LD.
• AAI may withhold disputed invoice amounts and still require continued performance.

Termination, risk purchase, blacklisting and EMD/PBG forfeiture

Broad default triggers allow 30-day termination notice, EMD/PBG forfeiture, blacklisting/debarment and risk purchase recovery from contractor.

• Defaults include failure to perform, contractor-initiated exit, insolvency, application no longer required, or any other unforeseen situation compelling AAI.

Unpaid transition plus full operational takeover risk

New vendor must complete 1-month unpaid transition then take over all NOCAS DC/DR infrastructure while meeting specialised ArcGIS/.NET stack obligations and SSL costs.

• Sub-contracting not allowed, increasing delivery risk for multi-skill onsite team of 9.
• BCAS/entry permits at worksites at contractor cost; delay in permits is not a justified delay reason.

IP ownership and broad indemnities

All NOCAS IP/source code vests in AAI; contractor gives broad general, labour-law, IPR and data-protection indemnities, with liability capped at total contract value except death/personal/property damage from gross negligence/wilful misconduct.

• Exit management requires handover of source code, credentials, inventories and knowledge transfer to incoming agency.
• NDA required after award.

Quantity variation and one-sided commercial levers

AAI may vary quantities / extra / substitute items up to 30% of contract value; set-off against any AAI claims; subject bid is indivisible.

• GeM lists Arbitration/Mediation as No while ATC provides mediation/arbitration — contractual-risk ambiguity.

Cash-flow and security lock-in

No mobilisation advance; unpaid transition; quarterly arrears payment; 5% PBG locked for contract + 90 days beyond obligations and release only after defect-liability plus 60 days.

• EMD ~₹10.25 lakh at bid stage with hard-copy timing risk.
• High onsite staffing cost (9 FTEs x 2 years) before quarterly collections.

Inviting authority / buyer organisation

Airports Authority of India (AAI), Ministry of Civil Aviation — IT Division, Safdarjung Airport, New Delhi.

• Office Name on GeM: Airports Authority of India, Safdarjung Airport.
• Work title in ATC: Hiring of AMC Partner of NOCAS application for 2 years.

GeM buyer and grievance emails

Buyer Email: [email protected]; HOD grievance Email: [email protected].

Physical EMD / correspondence address

Physical EMD to O/o GM(IT), IT Division, AAI, 1st floor, CRA Building, Old Air India Complex, Safdarjung Airport, New Delhi-110003, Kind Attention: Sh. Sunil Kumar, Jt. GM(IT).

Consignee / reporting officer

Consignee/Reporting Officer: Gamit Vaibhav Manekjibhai, o/o ED (IT), AAI Hanger Building, Safdarjung Airport, New Delhi 110003.

Independent External Monitors (Integrity Pact)

IEMs: Shri Satish Chander, MES (Retd.), Pune; and Shri P. R. Ravikumar, IRS (Retd.), Ernakulam — for Integrity Pact implementation only, not bid queries.

• Shri Satish Chander: A-1, 601, Windsor Avenue, Wanowrie, Pune - 411022; Mobile 094172-56367; Email [email protected].
• Shri P. R. Ravikumar: Akshath, No.84, First Avenue, Kumaranasan Nagar, Elamkulam PO, Ernakulam, Kerala – 682020; Mobile 085470-02410 & 088487-67105; Email [email protected].