Publication / RFP issue date
Bid/RFP issued on 24-07-2026 as GEM/2026/B/7831961.
- GeM Bid Document dated 24-07-2026; ATC Bid Schedule also cites RFP No. and Date GEM/2026/B/7831961 dated 24/07/2026.
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Hiring of Agency for IT Projects- Milestone basis
Canara Bank · Bengaluru Urban, Karnataka9658068
Written by TenderKart AI from the documents published when it was generated. Check the tender for later corrigenda before you bid.
24 Jul 2026
4 Sept 2026
₹43 L
All important dates as they stand after corrigenda: publication, pre-bid/clarification deadline, bid submission deadline, bid opening, and bid validity period.
Bid/RFP issued on 24-07-2026 as GEM/2026/B/7831961.
Pre-bid queries must reach [email protected] on or before 31/07/2026, Friday, 5:00 PM.
Online pre-bid meeting on 03-08-2026 at 16:00:00.
Bid End Date/Time: 14-08-2026 15:00:00 on GeM.
Technical bid opening: 14-08-2026 15:30:00; commercial opening only for technically qualified bidders as per GeM/ATC schedule.
GeM Bid: bid offer validity 180 days from Bid End Date; ATC also states prices valid 180 days from opening of Commercial Bid (conflict noted under contradictions).
Contract period 5 years; go-live within 12 weeks of PO acceptance (or 13 weeks of PO issue), with phased plan, PO acceptance in 7 days, and agreement signing within 23/30 days.
Tender value or estimated cost, EMD/bid security (amount, acceptable forms, validity), tender document fees, performance security, and key payment terms.
No numeric estimated bid value/TCO is printed in the available documents; GeM only refers to an “Estimated Bid Value indicated above” for EMD/eligibility guidance.
EMD amount INR 43,00,000 (non-interest earning); multiple acceptable forms; MSE/Startup exemption with valid proof and Bid Security Declaration.
No tender fee / bid participation fee is prescribed; GeM disclaimer prohibits asking for tender/bid participation fee.
Performance security 5% of TCO; GeM ePBG duration 64 months; ATC requires submission within 30 days of PO acceptance with 62 months validity from PO acceptance + 2 months claim period.
Milestone payments for license (50/40/10), 100% implementation on DC&DR go-live, ATS quarterly in arrears, onsite resources monthly in arrears after go-live; ATC pays within 30 days of documents — GeM Bid states 45 days from SDAC (conflict).
Quotes in INR with tax break-up in BOM; OPTION CLAUSE allows up to 25% increase in scope/duration/value conditions as stated.
Every pass/fail eligibility and qualification requirement: experience and past performance, turnover/net worth, registrations and certifications, consortium/JV rules, and debarment or blacklisting conditions.
Bidder must be an Indian partnership/LLP, company, or proprietorship with valid registration; no related entity may participate in parallel; Bank-related ownership declaration required.
Bidder must be OEM/OSO/OSD of the solution OR an authorized dealer/distributor with authorization valid for entire contract period.
Average annual turnover Rs.8 Crores from Indian operations in FY 2022-23, 2023-24 & 2024-25; net worth not negative as on 31/03/2025 and not eroded more than 30% over last three FYs ending 31/03/2025.
Bidder/OEM must have implemented and maintained CKYC Solution in at least one BFSI with more than 1,000 branches (single order) in last 3 years in India as on RFP date.
Bidder/OEM CERSAI Rejection Percentage Count must not be more than 25% for the BFSI.
Bidder (including OEM and OSD/OSO, if any) must be Class-I or Class-II local supplier under PPI-MII Revised Order dated 19/07/2024; MII Compliance Yes on GeM.
Land-border bidders/OEM/OSD/OSO need Competent Authority registration; no debarment/blacklist for breach/fraud/corrupt practices; bidder and parent must not be NPA/defaulter with any BFSI.
Signed Pre-Contract Integrity Pact on non-judicial stamp Rs.500 or more is mandatory PQC; technical score cutoff 60/100 (QCBS 70:30); one clause also mentions 70% technical cum eligibility (contradiction).
What is being procured: the work, supplies or services, deliverables and quantities, locations, phases, completion or delivery timelines, applicable standards, and notable exclusions.
Selection of vendor for Supply, Installation, Integration and Maintenance of enterprise CKYC Application for 5 years for Canara Bank (on-premises, milestone/TCO basis).
End-to-end enterprise-wide perpetual CKYC license unrestricted by branches/users/records/transactions, covering DC, DR, UAT and other environments, with upgrades during contract at no extra license fee.
Full CKYC lifecycle: multi-channel capture, CERSAI upload/download, probable-match AI/ML de-dupe, OCR/validation, RBAC workflows, dashboards, mobile app, integrations, HA/DR and security/compliance.
Phased go-live in 12 weeks from PO acceptance (plan → UAT → DC/DR go-live); onsite FMS at Bengaluru; Bank HQ/DIT Bengaluru is consignee/reporting location.
Comprehensive onsite warranty 3 years; ATS for post-warranty years 4–5; monthly uptime 99.00% on 24x7x365 basis during contract.
The complete checklist of documents to submit — mandatory vs conditional, with any prescribed formats, proformas or annexures — plus how to submit: portal and mode, envelope/cover structure, digital signature requirements, signing and attestation rules, and physical originals with their deadline.
Two-packet electronic bid on GeM portal before Bid End Date/Time; Part A Technical and Part B Commercial (Annexure-17 BOM).
Physical documents (EMD, Integrity Pact etc.) to Canara Bank CP&VM, 1st Floor, Naveen Complex, 14 MG Road, Bengaluru-560001; envelope must show bidder name/address, RFP No. and due date.
All annexures on bidder letterhead with seal and signature of authorized signatory; bid authentication via Board Resolution and notarized PoA if authority sub-delegated.
Every corrigendum/addendum in order — what changed (original vs amended value), its impact, and the action for the bidder — ending with the values that finally apply.
Tender metadata lists zero corrigenda; no corrigendum/addendum files are present among the downloaded documents, so original GeM Bid + ATC/RFP terms currently apply.
Genuine conflicts within and across the documents (original vs corrigenda, clause vs annexure, tender document vs BOQ): both sides with citations, and which value prevails.
GeM Bid Payment Timelines require payment within 45 days of SDAC/online bills, while ATC/Payment Terms annexure require payment within 30 days of relevant documents.
GeM states 180 days validity from Bid End Date; ATC states 180 days from opening of Commercial Bid.
GeM ePBG duration is 64 months; ATC requires 62 months validity from PO acceptance plus 2 months claim period (also 64 months total cover, but structured differently).
GeM Bid and Annexure-10 require minimum 60 marks/60% in technical evaluation, but one ATC evaluation paragraph requires minimum 70% marks under Technical cum Eligibility evaluation.
Annexure-8(A) requires deployment of one resource at Bengaluru, while commercial BOM Table-D prices one L1 and one L2 resource for 60 months each.
Warranty is consistently 3 years but start triggers differ: sign-off, installation, and acceptance appear in different ATC sentences.
GeM DD/RTGS beneficiary name is “DIT PROCUREMENT GROUP”; ATC online account name is “DIT Procurement” and also allows DD in favour of Canara Bank payable at Bengaluru.
ATC requires physical EMD/Integrity Pact before bid due date/time, GeM DD clause allows hardcopy within 5 days after bid end/opening, while GeM disclaimer says mandating physical documents as a pre-requisite to qualify bidders can render bid null & void.
Only critical, tender-specific pre-bid queries that could materially change bid/no-bid, pricing, eligibility or contractual risk. Skip generic or obvious questions the documents already answer clearly.
Ask Bank to confirm whether commercial opening requires 60 marks on Annexure-10 (as GeM/Annexure-10/QCBS text) or 70% technical cum eligibility (as one ATC paragraph).
Clarify whether BOM quantities for L1 and L2 (1 each, 60 months) are both mandatory onsite from go-live despite Annexure-8(A) stating one Bengaluru resource.
Seek written ruling on 45-day GeM SDAC payment vs 30-day ATC document payment, and whether 180-day validity runs from Bid End Date or Commercial Bid opening.
Confirm boundaries of free CERSAI/regulatory changes for full 5 years, free Bank changes for first 2 years, CR rates thereafter, and absolute prohibition on open-source components given modern stacks often depend on OSS libraries.
Ask Bank/GeM process contact how Integrity Pact/EMD physical submission will be treated given GeM disclaimer against physical pre-requisites and conflicting ATC vs 5-day DD hardcopy timings.
Commercial, legal and execution risks a bidder should weigh: liquidated damages and penalties, unusual or one-sided clauses, tight timelines, and payment or security risks.
Go-live in 12 weeks from PO acceptance with phase LDs of 0.50%/week on Table-A cost (cap 10%), plus separate uptime, CKYC failure, upload delay, resource absence and non-performance penalties — concurrently capped overall at 10% of TCO but third-party claims unlimited to actuals.
Bank may terminate for convenience on 30 days’ notice; aggregate liability capped at total project cost except IP, confidentiality, fraud, gross negligence, wilful misconduct, property damage and bodily injury (actual claims).
EMD of Rs.43 lakh plus 5% PBG for ~5+ years, possible extra 10% PBG if ATS quoted <5%, and 10% license payment retained till warranty end or replaced by BG.
Unrestricted enterprise license, free regulatory changes for full term, free Bank changes for 2 years, no open-source, escrow at bidder cost, CERT-IN audits/SBOM/CBOM annually, and 95% upload accuracy target create significant execution and margin risk.
Missing Integrity Pact or EMD can cause outright rejection; Integrity Pact violations can debar for minimum five years; false MII declarations risk debarment up to two years under GFR.
The inviting authority and relevant contacts: office, person, designation, address, phone and email — and which address receives physical submissions, if any.
Canara Bank, Department of Information Technology / Centralized Procurement and Vendor Management Vertical, Technology Services Wing, Ministry of Finance — Department of Financial Services channel on GeM.
Primary tender email [email protected]; phone 080-25550127; DGM and Senior Manager CP&VM for submissions.
HOD grievance email [email protected]; Buyer email [email protected].
Physical EMD, Integrity Pact and other required hard-copy documents: Canara Bank, Centralized Procurement and Vendor Management Vertical, Technology Services Wing, First Floor, Naveen Complex, 14 M G Road, Bengaluru – 560 001.