OEM authorization
Authorization/OEM letter with document proof is mandatory.
Service centre location
Seller must have a functional service centre at the consignee location; separately, the bidder must have a service centre within 50 km of the office.
- ATC clause 1(2) requires a functional service centre at consignee location.
- ATC clause 7 requires a service centre within 50 kilometres of the office — these two formulations differ.
Experience — last 3 years
Last 3 years experience copy is mandatory; work-order copies must be uploaded to fulfil work-experience criteria.
- No minimum value, number of similar works, or specific nature of past works is quantified beyond 'Last 3 years Experience' and work-order copies.
Financial documents and solvency
Participating firm and OEM must upload audit reports, balance sheet and last 3 years ITR; bank solvency certificate minimum 0.85 Cr. is mandatory.
Not blacklisted / not insolvent
Notarized Rs.100 affidavit that the firm is not blacklisted by any Government, Semi-government or private organisation, issued after tender publication; plus undertaking that bidder is not under liquidation, court receivership or bankrupt.
Mandatory certifications and registrations
Long list of ISO and other certificates, GeM Expert & ZED certificates, MSME registration, GST clearance, character certificate (SP, ≤6 months old), and Make in India undertaking are stated as mandatory.
- Listed standards/certificates under ATC 1(13): ISO 3834-1:2021, ISO 10001:2018, ISO 31000, ISO 45001, ISO 50001:2018, ISO 27001:2015, GMP, ISO 9001, ISO 14001, DIN 79000:2012, 5S Certificate, BIFMA Certificate, RoHS Certificate.
- GeM Expert Certificates & ZED Certificate are mandatory (ATC 1(14)).
- MSME REGISTRATION CERTIFICATE listed as mandatory (ATC 1(17)).
- GST clearance documents upload mandatory (ATC 1(3)).
- Character certificate by Superintendent of Police, not more than 6 months old (ATC 1(12)).
- Undertaking regarding Make in India (ATC 1(8)).
- Certificate of Commitment/CVC mandatory (ATC 1(5)).
Service support capability
Bidder/OEM must have dedicated/toll-free telephone for service support and provide an escalation matrix of telephone numbers.
Family relation bar
Self-declaration undertaking that there is no family relation with employer working in the department is required.
Document completeness — rejection
Offer is liable to rejection if any certificates/documents sought in the Bid document, ATC and Corrigendum (if any) are not uploaded; unexplained datasheet vs specification mismatch also makes the bid liable for rejection.