OEM authorization and product proof
Authorization/OEM letter with document proof is mandatory.
Service centre location
Seller must have a functional service centre at the consignee location; elsewhere the bidder must have a service centre within 50 km of the office.
- BIDDER/OEM must have a dedicated/toll-free telephone number for service support and provide an escalation matrix of telephone numbers.
- See contradictions for the consignee-location vs 50 km wording conflict.
Experience — last 3 years with work orders
Last 3 years experience copy is mandatory; work-order copies must be uploaded to fulfil work-experience criteria.
- No minimum value, number of similar works, or specific nature threshold beyond 'work experience' is stated.
Financial documents — audit, balance sheet, ITR
Audit reports, balance sheet and last 3 years ITR copies of the participating firm and OEM must be uploaded.
- No minimum average annual turnover or net-worth figure is stated beyond the bank solvency minimum of 0.85 Cr.
Not blacklisted — notarized affidavit
Notarized affidavit on Rs. 100/- stamp paper that the firm is not blacklisted by any Government, Semi-government or private organization, issued after the tender is published.
Bidder financial standing — not bankrupt
Bidder must not be under liquidation, court receivership or similar proceedings, and must not be bankrupt; upload an undertaking to that effect with the bid.
Mandatory certifications and registrations
Long list of ISO/quality certificates, GeM Expert & ZED certificates, MSME registration, GST clearance, and Make in India undertaking are required.
- ISO list includes: ISO 3834-1:2021, ISO 10001:2018, ISO 31000, ISO 45001, ISO 50001:2018, ISO 27001:2015, GMP, ISO 9001, ISO 14001, DIN 79000:2012, 5S Certificate, BIFMA Certificate, RoHS Certificate.
- GeM Expert Certificates & ZED Certificate are mandatory.
- MSME Registration Certificate listed.
- GST clearance documents upload is mandatory.
- Undertaking regarding Make in India is required.
- Certificate of Commitment/CVC must be uploaded.
- Character certificate issued by the Superintendent of Police, not more than 6 months old.
- Self-declaration of no family relation with employer working in the department.
- Consortium/JV rules are not stated in the available documents.
Identity, bank and land-border / compliance undertakings
Aadhaar, PAN, bank mandate, cancelled cheque, ATC acceptable certificate, and undertakings for land-border declaration, product compliance, no-deviation, service & warranty, and bidder information annexure are mandatory uploads.
Technical datasheet match
Product data sheet must be uploaded; unexplained mismatch of technical parameters can lead to bid rejection.
Document completeness — rejection trigger
Offer is liable to rejection if any certificates/documents sought in the Bid document, ATC and Corrigendum (if any) are not uploaded.