ANNUAL MAINTENANCE CONTRACT (AMC) FOR SMART PREPAID METERS AT RANGAPAHAR MILITARY STATION

Comprehensive AMC for 990 Nos meter with Cellular communication technology .for a period of 11 months The AMC would include the following items :- (i) Monthly Sim charges (GPRS/Internet (SIM) Charges). The contractor would ensure supply of appropriate SIMs to ensure necessary signal availability. The contractor will change the sim or sim provider as required. In case of network issue, the contractor will make liason with the telecom service provider for necessary solution. (ii) Recurring SMS charges. The SMS would be issued for the payments alerts, low balance alerts and disconnection/connection alerts. (iii) AMC of HES, Meter data management and hosting and configuration for web based matering software. This would include necessary upgradations in the software such as support to the chrome browser changes android version changes IOS version changes. These changes happen on frequent basis and the software would support all the changes maintaining the HES and MDM serviceable.(iv) Changes in the government tariff structure. The government tariff structure changes may require software upgrade. The same would be included in the AMC scope of work. (v) Remote server admin support - Ensuring adequate data base backup, upgradations in the operating system, anti virus updates, database upgrade etc (vi) Reports development - The additional reports as needed for the success of the project would be developed (vii) The Software installation on any alternate/backup server if required (viii) 24*7 Customers care support, configuration of the prepaid/replaced hardware in the system, reconfiguration of the replaced meters.The communication network monitoring and support, Trouble shooting and necessary actions to run the system as required, software bug fixing as and when required. (ix) Non attending and completion of complaint within 12 hrs timeframe should impose penalty clause of minimum Rs 500/- per complaint. (x) The comprehensive maint of meters shall be done by OEM through MoU for the period of 11 months. (xi) Software installation/updation shall be done through OEM only and an undertaking for this effect shall be submitted to GE.