COMPREHENSIVE MAINTENANCE THROUGH COMPLAINT ADDRESSAL INCL THE DAY TO DAY MAINTENANCE TO CERTAIN BLDGS AT CHEERING ENCLAVE AND ME LINE UNDER GE NORTH DELHI CANTT10

Taking down chowkhats or frames n.exc 1.50 sqm with shutters (without taking off shutters from the frames) all as specified and directed.

Taking down chowkhats of frames exc 1.50 sqm but n. exc 4.0 sqm with shutters (without taking off shutters from the frames) all as specified and directed.

Taking down door shutters of any description exc 1 Sqm & n.exc 2 Sqm each complete all as specified and directed

Demolition of reinforced cement concrete (Reinforcement cut as required to facilatate demolition) of any description and in any position not otherwise specially provided

Demolition of plain cement concrete (unreinforced) of any thickness of any description and in any position not specifically provided for complete all as specified and as directed.

Demolition of brick work built in cement mortar including all quions ,arcches , pillars etc complete all as specified and as directed.

M&L for virified ceramic coloured tiles 8 to 10mm thick (square /recetangular) polished, area of each tiles not exc 0.36 sqm as in floors etc, over 15mm thick screed bed in cement mortar 1:6 set and jointed in neat cement slurry and pointed in coloured cement, including dismantling floor, hearth or wall tiling including cement mortar bedding (but not backing), all as specified and directed.

Ditto- as per item No 7 but in vertical surface as skirting, dado and risers to steps over and including10 mm thick backing coat in cement mortar 1:4 etc.

M&L for non skid ceramic coloured tiles 7 to 8 mm thick joint free area of each tile exceeding 0.09 sqm but not exceeding 0.11 sqm as in floors over 15mm thick screed bed in cement mortar 1:6 set and jointed in neat cement slurry and pointed in coloured cement. including dismantling floor, hearth or wall tiling including cement mortar bedding (but not backing), all as specified and directed.

M&L glazed ceramic coloured tiles in vertical surface 350x250x7mm / 450x350x7mm thick, , set and jointed in neat cement slurry and pointed in white or coloured cement to match incl 10mm thick in CM (1:4) and finished rough, complete including dismantling floor, hearth or wall tiling including cement mortar bedding (but not backing), all as specified & directed. (Note - Tiling work to be done in patches including forming hole in tiles where required over making good wall surface.

M&L 20 to 25 mm thick pre-polished machine cut Kota stone slab as in flooring over and including 15mm thick screed bed in cement mortar 1:6, laid over cement slurry @ 3 Kg/Sqm and jointed with grey cement slurry mixed with pigment to match with shade of slab including moulding the edge of slab complete all as specified and as directed.

M&L 20 to 25 mm thick pre-polished machine cut Kota stone slab as in riser or vertical surface over and including 10 mm thick rendering in cement mortar 1:4, and jointed with grey cement slurry mixed with pigment to match with shade of slab including moulding the edge where as specified and as directed.

M&L for Machine cut makrana green/white marble 18-20 mm thick in flooring as in border in any pattern over 15 mm cement screed bed in cement mortar 1:6 jointed and pointed with white cement slurry including mirror polishing/diamond polishing using carborandum stone of 0 unit including rubbing & treating the surface complete all as specified and directed

M&L Reinforced cement concrete 1:2:4 type B-1 using 20 mm graded stone aggregate in Slabs supported on walls, beams and columns in floors,roofs, landings, balconies,canopies, deck slabs and in shelves and the like complete (reinforcement to be measured separately).

Mild steel TMT bars 6 to 8 mm dia as reinforcement for concrete, cut to length, bent to shape required, including cranking, hooking ends and binding with and including mild steel wire (annealed) not less than 0.9 mm dia complete.

Formwork to sides and soffits of slabs n. exc. 200 mm thick and similar works rough finished surfaces of concrete complete.

Use and waste of formwork to chullah hoods, chajjas, throughs and similar items including edges.

M & L Brickwork with subclass 'B' Brick straight or curved on plan exc 6m mean radius, built in, built in cement mortar 1:6 complete all as specified.

Taking down existing cement plaster or grit finished or complete removal of existing pointing and finishes including racking out joints, hacking for key, scrubbing down with water etc complete all as specified and as directed.

M&L 15 mm thick Rendering in cement mortar 1:4 on faces of brick work or concrete external surfaces of wall finished even and smooth without using extra cement all as specified and directed by Engineer-in-Charge.

M&L 10mm thick rendering in cement mortar 1:6 on faces of brick work or concrete internal surfaces of wall finished even and smooth without using extra cement all as specified and directed by Engineer-in-Charge.

M&L 5 mm thick rendering in cement mortar 1:3 on concrete surfaces in ceiling, finished fair & even and smooth complete.

M&L for washed stone grit plaster on exterior walls in two layers, under layer 12mm cement plaster 1:4 (1 cement : 4 coarse stone dust) furrowing the under layer with scratching tool, applying cement slurry on the under layer @ 3 Kg of cement per square metre, top layer 15mm cement plaster 1:1/2:2 (1 cement: 1/2 coarse sand : 2 stone chipping 10mm nominal size) white cement in place of ordinary cement to be used in the work, panels with groove all around as per approved pattern or design and colour including scrubbing and washing the tip layer with brushes and water to expose the stone chippings complete all as specified (Payment for providing grooves shall be made separately).

M&L for forming groove of uniform size 15mm wide and 15mm deep in the top layer of washed stone grit plaster as per approved pattern using wooden battens, nails to the under layer including removal of wooden battens, repair to the edges of panels and finishing the groove complete as per specifications and direction of the Engineer-in-Charge

M&L for preparation of new plastered surfaces of wall and applying two coat of cement based paint over a coat of cement primer all as sepcified and directed

M&L for Preparing new plastered surfaces of wall and applying two coats of oil bound distemper white or tinted over and including a coat of 2mm thk wall care putty on plastered surfaces preparatory to distempering complete.

M&L for Preparing new plastered or unplastered surfaces of ceiling and applying three coats of white wash complete.

M&L for Complete removal of existing treatment and preparing old decorated surfaces of wall and applying two coats of Oil Bound Distemper over a coat of 1mm wall care putty.

M&L for complete removal of existing treatment of wall including cornices etc. by washing, rubbing down and stopping holes, and applying two coats of cement base paint over one coat of primer of approved shade complete all as specified and directed.

M&L for Preparing old decorated plastered surfaces of ceiling and applying one coats of white wash complete.

M&L for preparation of new or old plastered surfaces of wall and applying two or more coat of 100% Premium acrylic emulsion paint having VOC less than 50gm/litre and UV resistance as per IS 15489;2004, Alkali & fungal resistance, dirt resistance exterior paint of required shade (Company Depot Tinted) with silicon additives @ 1.43 litre/10 sm over and including priming coat of exterior primer applied @ 0.90 litre/10 Sqm over new surface.

S&F Fibre glass reinforced plastic (FRP) door frames shall be three lagged of cross section 90mmx45mm having single rebate of 32mmx15mm to receive shutter of 30mm thickness. The laminate door frame moulded with fire retardant grade unsaturated polyester resin and chopped mat. Door frame moulded with fire retardant grade unsaturated polyester resin and chopped mat Door frame laminate shall be 2mm thick and shall be filled with suitable wooden block in all the three legs, The frame shall be covered with fiber glass from all sides MS Stay shall be provided at the bottom to seady the frame all as specified and directed.

S&F FRP door shutter shall be 30mm thick glass fibre reinforced plastic (FRP) panelled door shutter of required colour and approved brand and manufactures. Made with fire retardant agrade unsaturated polyester resin moulded to 3mm thick FRP laminate for forming hollow rails and styles with wooden frame and suitable blocks of seasoned wood inside at required places for fixing of fittings, cast monolithically with 5mm thick FRP panels and confirming to IS-14856-2000

S&F Pressed steel frames of size 125mmx60mm for doors with one or more rebates including necessary fixing lugs, 3x hinges of 100mm, lock strike plate, filling hollow of frame and hold fast fixed with plain cement concrete 1:2:4 type B0 (using 12.5mm stone aggregate) and applying two coat of synthetic enamel paint, colour as approved over a coat of redoxide etc, complete, as specified,

S&F Pressed steel frames of size 105mmx60mm for doors with one or more rebates including necessary fixing lugs, 3x hinges of 100mm, lock strike plate, filling hollow of frame and hold fast fixed with plain cement concrete 1:2:4 type B0 (using 12.5mm stone aggregate) and applying two coat of synthetic enamel paint, colour as approved over a coat of redoxide etc, complete, as specified,

S&F Flush shutters 30-35 mm thick, solid core construction, with block board core and ply wood face panels, commercial type on both sides with leaping and beading complete.

S&F for 35mm thick 2nd class hard wood plain, framed pannelled shutters (two panel) with lock rail and panel of 9mm BWP commercial ply or 12mm veneered particle board wiyh commercial veneering on both faces. The size of rail and stile as per (IS : 1003 part-I , kiln seasoned and chemically pressure treated complete all as specified and as directed.

S & F for 35 mm thick factory made, 2nd class hard wood glazed and skeleton shutters open rebeated and prepared to received glass, gauzed, with out sash bar edges of framing plain, chamfered or rounded, fitted with cut and mitered beads for securing glass etc, size of member of shutter as per specified in SSR Part-I Section 8, clause 8.24 (a) and for door and fixed with chowkats, chemically pressure treated complete all as specified and as directed.

S&F stainless steel wire cloth, 0.56 mm nominal dia of wire and average width of aperture 1.18 mm, fixed with stainless steel wire staples beads, tinned tacks to steel windows and wooden doors shutters complete.

S&F Factory made solid PVC door frame of size 50 mm x 47 mm made out of 5 mm plain colour PVC sheet reinforced with MS square tube with wooden grain printed PVC sheet used inserted of plain colour PVC sheet & edges will be painted to match with printed sheet complete all as specified and directed.

S&F Factory made solid panel PVC door shutter 30 mm thick (style) consisting of frame made out of MS tubes for top & bottom rails. MS frame shall be covered with heat moulded plain colour PVC ‘C’ channel having a PVC sheet strip of 20 mm width stuck inside with solvent cement for stiles and plain colour PVC sheets for top rail, lock rail & bottom rail on either side & as gap insert for top rail & bottom rail. Panelling of plain colour PVC sheet to be fitted in the MS frame welded/sealed to the stiles & rails with suitable PVC sheet beading, and joined together with solvent cement, complete all as specified and directed.

S&F Factory Made double rebated extruded WPC (Wood Polymer Composite) Solid door/window/Ceosetory windows & other frames/ chowkat of size 65 x 125 mm comprising of virgin PVC polymer of K value 50-60 (Suspension Grade), calcium carbonate and natural fibers( wood powder/ rice husk/ wheat husk) and non toxic additives ( max toxicityindex of 12 for 100 gms) fabricated with miter joints after applying PVC solvent cement and screwed with full body threaded star headed SS screws having minimum frame density of 750 kg/cum, screw withdrawal strength of 2200 N (Face & 1100 N Edge), min compressive strength of 58N/sqmm and resistance to flame of class A category with property of being termite/ borer proof, water/ moisture proof and fire retardant and fixed with MS Holdfast/ lugs/SS dash fasteners of required dia and length complete as per direction of Engr in charge. Note: For WPC solid door/windows frames, minus 5mm tolerance in dimension i.e depth and width of profile dimension on plus side shall be acceptable but no extra payment on this account shall be made

S&F Providing and fixing factory made single extruded WPC (Wood Polymer Composite) solid decorative type flush door shutter of size 30mm thick comprising of virgin polymer of K value 58-60 (Suspension Grade), calcium carbonate and natural fibres (wood powder/ rice husk/wheat husk) and non toxic additives (maximum toxicity index of 12 for 100 gms) having minimum density of 650 kg/cum and screw withdrawal strength of 1800 N (Face) & 900 N (Edge), minimum compressive strength 50 N/mm2 , modulus of elasticity 850 N/mm2 and resistance to spread of flame of Class A category with property of being termite/borer proof, water/moisture proof and fire retardant. WPC to be laminated with PVC foil of minimum 14 microns thick of approved design pasted with hot melt adhesive on both faces of shutter and fixing with stainless steel butt hinges of required size with necessary full body threaded star headed counter sunk S.S screws, all as per direction of EngineerIn- Charge. (Note: stainless steel butt hinges and necessary S.S screws shall be paid separately)complete all as specified and directed.

M & L for applying two coat of synthetic enamel paint on new wooden surfaces of any description over 10 cm width or girth complete all as specified and as directed.

S&F 100 mm long mild steel butt hinges, cold rolled, medium weight complete all as specified and directed.

S&F for 125mm long stainless steel tower bolt of extruded section complete all as specified and directed.

S&F 150mm long stainless steel handles, cast type complete all as specified and directed.

S&F 300mm long aluminium alloy, anodized sliding door bolt with hasp stapple ( bolt type) and fixing clips of sheet cast or extruded sections and fixing bolts and sliding bolts of extruded sections or cast aluminium alloy and fixed.

S&F Stainless Steel Cromium Plated tubing of 25 mm dia curtain rod fancy type including fancy type CP brabs brackets (wall to wall or flush to wall) with finials or end caps decorative type as approved by GE for securing to curtain rod to wall in position, fixed in repair complete.

M&L for disconnecting existing PVC tanks, of capacity exc 250 ltr and nexc 500 ltr and setting aside (or lowering if required) for roof treatment, etc and hoisting if required reconnecting and refixing in postion

M&L for disconnecting existing PVC tanks, of capacity exc 500 ltr and nexc 1000 ltr and setting aside (or lowering if required) for roof treatment, etc and hoisting if required reconnecting and refixing in postion

Demolition of plain cement concrete in any description and in any position incl removal of old tarfelt if any, etc removal from site upto 500m complete all as specified and as directed.

M&L for PCC 1:2:4 type B-0 using 20mm graded stone aggregate as in levelling course and other works as in roof, kerb, coping, padding etc complete all as specified and as directed.

M&L for rendering 10mm thick in CM 1:4 on roof suraces with liquid water proofing compound @ 200 ml per bag finished even and smooth without using extra cement complete all as specified and directed.

M&L for water proofing treatment to sunken portition / roof etc. in following sequence:- (i) Properly cleaning and drying the surface (ii) Applying a coat of bitumen primer @ 1.2Kg/Sqm and primer shall be allowed to dry over night. (iii) Laying APP based modified water proofing membrane of weight not less than 3kg per sqm and thickness not less than 3 mm, with 100mm overlaps, sealed and bonded to the surface by 'torchon' method (iv) Applying two coat of bituminous based aluminum painting @ 0.15 kg/Sqm each coat on water proofing treatment with preparation of surfaces complete all as specified and directed at site.

S & F rotational moulded 500 lit capacity polythelene water storage tanks tripple layered ( cylindrical verticle with closed top) hoisted and fixed in position all as specified

S & F rotational moulded 1000 lit capacity polythelene water storage tanks tripple layered ( cylindrical verticle with closed top) hoisted and fixed in position all as specified

S&F Steel water tubes, medium grade, ISI marked, galvanised, 15 mm bore with all fittings, fixed to walls and ceiling or laid in floors including taking up or down steel tubing and connections complete.

S&F Steel water tubes, medium grade, ISI marked, galvanised, 20 mm bore with all fittings, fixed to walls and ceiling or laid in floors including taking up or down steel tubing and connections complete.

Supply and laying of 20mm outer dia of CPVC pipe SDR 11 and plain CPVC SDR 11 fittings on wall/ceiling or laying in floors complete including brass CPVC fittings (i.e elbow, Tee, MTA/MBTA,FTA/FBTA, Tank adaptor, Union, etc suitable for 15mm bore bath fittings). (Note- length of pipe with fittings to be measured for payment, no extra payment should be made for fittings).

Supply and laying of 25mm outer dia of CPVC pipe SDR 11 and plain CPVC SDR 11 fittings on wall/ceiling or laying in floors complete including brass CPVC fittings (i.e elbow, Tee, MTA/MBTA,FTA/FBTA, Tank adaptor, Union, etc). (Note- length of pipe with fittings to be measured for payment, no extra payment should be made for fittings).

S&F Rotational moulded polyethylene water storage tanks (cylindrical/rectengular transparant type with closed top) of 200 litres capacity, ISI marked, double layered hoisted and fixed in position including connecting up pipes with fittings including dismantling of existing water tanks complete.

S & F in repair 20 mm Gun-metal, globe or gate valves, with iron wheel head, screwed both ends for iron pipe and fixed complete.

S & F in repair float valves, high pressure of PTMT with epoxy coated aluminium rod & high density plastic wall, screwed for iron pipe and fixed for 20 mm bore size (Minimum weight 210gms), complete.

Cutting chases in brick walls, pinning in, making good any thickness up to wall tile to facings where required and pointing in cement mortar 1:3 to ends or edges of landings, steps, cills, shelves, lintels, etc, and cutting chases for concealed water tubings or conduit wiring, etc and making good, cutting exceeding 20cm girth complete.

S & F in repair Brass CP wall mixer for mixing hot & cold water screwed down high pressure, with all necessary fittings, screwed for pipe 15 mm bore with all fittings complete.

S&F PVC (SWR) pipes single socketed in any length with rubber ring joints fixed to walls or in floor 75mm bore including demolition/taking down PVC/ drain/Rain water pipe complete.

S&F PVC (SWR) pipes single socketed in any length with rubber ring joints fixed to walls 110 mm bore including demolition/taking down PVC/ drain/Rain water pipe complete.

S&F PVC (SWR) bends any radius, 75 mm bore, complete.

S&F PVC (SWR) bends with access door any radius, 75 mm bore, complete.

S&F PVC (SWR) bends any radius, 110 mm bore, complete.

S&F PVC (SWR) bends with access door any radius, 110 mm bore, complete.

S&F PVC (SWR) vent cowl, 75 mm bore complete.

S & F in repair Stainless steel plate rack (utensil rack) of size (600 mm x 750 mm) and depth 300 mm made with 0.55 mm thick stainless steel sheet provided with brass screw including necessary fittings, nut/bolts complete.

S & F in repair Soap dish disc (oval) type, mild steel chromium plated of approximate size 100 x 50 x 10 mm, complete.

S & F in repair sheet Glass shelf assembly consisting of 5.5 mm thick sheet glass self 12 cm wide with chromium plated bracket guard and railing 60 cm long.

S&F in repair 75 mm PVC (SWR) floor trap, plain with grating doom including jointing with solvent cement concrete 1:2:4 type B-1 using 20 mm graded stone aggregate mix with WPC complete all as specified and as directed.

S & F in repair stainless steel sink with drainage board, made out of 1.00 mm thick sheet with plug, washers, waste pipe, cast iron cantilever brackets, connecting union over all size 915 mm X 460 mm with bowl size 410 mm x 330mm x 160 mm complete.

S & F in repair Tubular towel rail of brass chromium plated, 20 mm dia, 'D' type, 60 cm long between flanges complete.

S & F in repair Bib taps cast copper alloy chromium plated with crutch or butterfly handle, fancy type, screwed down, screwed for iron pipe or for brass ferrule 15 mm bore complete.

S & F in repair Stop valves, cast copper alloy, screwed down, high pressure, with crutch or butter fly handle, fancy type, chromium plated, with long shank and cup (concealed type) screwed both ends for iron pipe or for unions 15 mm bore complete.

S&Fixed in repair 90 to 125 mm size chromium plated shower rose with siwel joint suitable for 15 mm bore GI pipes comlete all as directed..

S&F in repair 10 litre capacity PVC low level flushing cistern ‘ white’ with inlet, float valve including bracket with 32mm dia PVC waste/flush bend pipe appx 600 mm long complete.

S & F in repair PVC connection 600mm long and15 mm dia with brass fly nut at both ends complete.

S&F in repair Vitreous china wash down water closet pan (pedestal pattern) including trap, white including fixing bolts, flushing cistern and flush pipe connection to trap and to flushing pipe in bend cluding provn of cement concrete beading complete all as specified and directed.

S & F vitreous china wash hand basin white, flat back of size 550mmx400mm fixed on and including cast iron cantilever bracket, 32mm dia brass waste coupling and 32 mm dia PVC waste pipe including fixing of tap, waste fitting etc complete.

Supply only EWC Seat cover white colour as approved of PVC closed pattern with flat bottom and mild steel lchromium plated or aluminised hinging device complete all as specified and directed.

S&F in repair Health faucet (ABS Body) mild steel chromium plated suitable for 15mm dia pipe with 1.25 metre long flexible tube and ABS wall hook including making connections and fixed in position complete in all respect as specified

S&F in repair CP Crome Jet for 15 mm dia with pipe crome plated 1.25 Mtr long flexible tube and complete all as specified and directed.

S&F in repair Chromium plated brass angle valve concelled type for 15mm bore pipe, fixed in repairs complete all as specified and directed.

S&F in repair sheet glass ordinary quality, 4-5 mm thick and glazing with aluminium glazing clip, rubber gasket etc in aluminium window any type in square complete all as specified and directed.

S & F in repair Stainless steel, wire cloth 0.56 mm nominal dia of wire, and average width of aperature 1.18mm and fixed to steel or wooden window or doors with necessary fixing arrangement complete all as specified.

Mild steel conforming to Fe 410-0 or Fe 310-0 in framed work such as grills, gratings, door frame etc with ends of bars shouldered and/or riveted or forged into spikes; framed guard bars; ladders; railings including taking down of old steel and similar work complete.

S&F Mild steel, plain, black sheet of 1.60 mm thick in wall cladding steel gates and similar work, cut to size, holes punched; including round headed screws, clout nails or rivets and fixed to wood or steel framing with plain 40mm lap joints with riveted or welded seams, including bending or turning up mitred angles etc as required

Labour for repair in plumbing shaft / duct up to 9 story bldg with using safety belt or jhula work included repair to PVC pipe incl PVC fittings, fixing of MS clamp / bracket, RCC Jali, MS ring / foot rest etc

Taking down/dismantling old particle board or any board kitchen cabinet with wardrobe including fillets and making good disturbed surfaces all assessary complete all as specified.

S&F 18/19 mm thick Prelaminated particle board, exterior grade, prelaminated one side with decorative choice lamination & other side balancing white lamination, fixed with screws to timber frame work as in cupboard, kitchen cabinet etc all as specified and directed

M&L applying two coats of synthetic enamel paint on new steel surfaces of any description over 10cm width or girth over a coat of red oxide primer including preparation of steel surfaces complete.

M&L for one coats of synthetic enamel paint on old steel painted surfaces including preparation of surfaces of any description not otherwise descriped over 10 cm width or grith complete all as specified and directed.

M&L for one coats of synthetic enamel paint on old wooden painted surfaces including preparation of surfaces of any description not otherwise descriped over 10 cm width or grith complete all as specified and directed.

Supply only liquid water proofing compound

M&L cement concrete type C-1, 1:3:6 (using 20mm graded aggregate) as in plinth protection and paving 75mm thick laid in slope finished even and fair without using extra cement incl making joints at every 2.5m and at corner filled with bitumen 85/25 and sand in ratio 1:2 by weight including necessary form work and complete all as specified.

M&L 60mm thick machine pressed precast concrete interlocking paver block (glossy finish) of M-35 Gde of approved shape, size and colour conferming to IS 15658-2006 and laid over and including 25mm thick sand cushion complete all as specified and directed.

M&L for 80mm thick machine pressed precast concrete interlocking paver block (glossy finish) of M-40 Gde of approved shape, size and colour conferming to IS 15658-2006 and laid over and including 25mm thick grid cushion complete all as specified and directed.

S & F in repair for precast cement concrete type B-1 (1:2:4)(20mm graded stone aggregate ) as in kerb and edging to road and foot path, etc including chamfered,weathering, throating etc and setting in CM (1:4) c complete all as specified and as directed.

Note - Rate quoated above all items inclusive provision as under :Making arrangement for establishment of centralized complaint centre in the existing building as under :- (a) Infrastructure required in Complaint cell i.e. telephone, furniture, stationary, transport and other necessary items/materials to establish a new complaint centre able to receive and manage complaints from the users by all means ie Manual complaint mechanism, Telephonic complaints mechanism, SMS complaint Mechanism and e-mail complaint mechanism and to maintain a consolidated list of complaints and its redressal mode indicating all its relevant data. (b) Computer data operator shall be able to manage all the necessary activities and having qualification as10+02 or Equivivalent in any discipline with minimum 6 month certificate course of computer applications (from a Govt recognized institute), (c ) Provision and maintenance of all tools, plants, equipment and safely gear required for tradesmen under this contract (d) Provision of communication facilities to supervisor and tradesmen. (e) Monitoring and management of complaints report from generation to execution of complaint including pending complaints. (f) Updating status of lodged complaints before change of eight hour shift. (g) Provision of motorized conveyance for deployment to all tradesmen under this contract. (h) Basic inputs to be noted from the complainants will be locality, Building No, Qtr No, Name and Rank of complaint and exact nature of complaint and mobile No/ telephone (j) On lodging the complaint, the Complaint No will be assigned for reference . Also system should indicate an approximate time for repairs. Accordingly a corresponding complaint slip shall be generated by the system with all relevant info. Complaint slip should be printed in triplicate and to be handed over immediately to Supervisor who shall detail appropriate tradesmen for repair with required materials/store. One copy of complaint shall be retained in complaint centre and two copies with tradesmen. (k) On both copies of complaint slip, status of the complaint attended shall be endorsed by the complaint/user. One copy to be retained by the complainant and second copy to be with tradesmen for handing over in the complaint centre. Reasons for non attending of complaint etc shall be recorded alongwith estimate of expected time to attend and rectifying the complaint. (l) At the end of each day, summary of complaints shall be prepared and generated indicating No of complaints lodged, attended in time, Reasons for not attending , probable time required for attending the pending complaints etc (m) JE in charge of MES will review the complaints recorded in the system daily and will carry out personal inspection of complaints attended and its status and will take remedial measures in this regard. (n) AGE will visit the complaint cell at least twice a week and GE at least once a weak to check the efficacy of the system and record their remarks accordingly. Note : Contractor shall be responsible for followings :- (i) Installation of landline telephone connection with internet broadband facility, obtaining SIM cards for mobile phones for supervisor and workers, deployed by the contractor. (ii) Payment of telephone bills, internet charges, mobile bills, expenses etc shall be borne by the contractor and no claim whatsoever on this account will be admissible by the department (iii)A Computer/PC System with internet Connection for the Complaints lodging and Supervising will be Provided by the Contractor and will not be paid Seperately. (iv)Space for complaint cell/Office & Store will be Provided by the Department. And for any Security Breach/Theft Activity department will not be responsible. Contractor Have to arranged All Security Things By Self.