CAMC of IPIS (Coach Guidance System, 5 Line Display Board and Platform Display Board) installed at Muzaffarpur & Bapudham Motihari Stations in Samastipur Division for three years.

Financial Eligibility Criteria: The tenderer must have minimum average annual contractual turnover of V/N or 'V' whichever is less; where V= Advertised value of the tender in crores of Rupees N= Number of years prescribed for completion of work for which bids have been invited. The average annual contractual turnover shall be calculated as an average of "total contractual payments" in the previous three financial years, as per the audited balance sheet. However, in case balance sheet of the previous year is yet to be prepared/ audited, the audited balance sheet of the fourth previous year shall be considered for calculating average annual contractual turnover. The tenderers shall submit requisite information as per Annexure-VIB, along with copies of Audited Balance Sheets duly certified by the Chartered Accountant/ Certificate from Chartered Accountant duly supported by Audited Balance Sheet.

The firm should be OEM or OEM authorized dealer for servicing and maintenance of the INFOSOFT DIGITAL DESIGN AND SERVICES PVT. LTD.-NEW DELHI Make IPIS. Tender specific OEM authorization document to be attached. (For OEM authorized dealer).

The bidder has to submit the Annexures attached with tender:- I/A,I/B,II, III,IV/A,IV/B ,V,V (A),tender first Sheet duly fill-up and signed (As applicable).

Please enter the percentage of local content in the material being offered. Please enter 0 for fully imported items, and 100 for fully indigenous items. The definition and calculation of local content shall be in accordance with the Make in India policy as incorporated in the tender conditions.

Mode of Payment from Railway through a "Letter of Credit(LC)" arrangement. If yes, attach beneficiary Bank details. Details available in Special condition.

The Balance Sheet and all other Financial documents attested/certified by the Chartered Accountant (CA) to substantiate fulfilment of Financial Eligibility Criteria should be with UDIN, failing which the offer shall be considered as incomplete and will be summarily rejected without any further reference.

(Special Condition of Contract for mandatory updating of Labour data on Railway's shramikkalyan portal by Contractor (Ref:- Railway Board letter no.-2018/CE-I/CT/4, Dated 17.10.2018.)

A. Contractor is to abide by the provisions of Payment of Wages act &Minimum Wages act in terms ofclause 54 and 55 of Indian Railway GeneralCondition of Contract. In order to ensure the same, anapplication has beendeveloped and hosted on websitewww.shramikkalyan.indianraihwars.gov.in'.Contractor shall register his firm/company etc. and uploadrequisite details oflabour and their payment in this portal. These details shall be available inpublicdomain. The Registration' updation of Portal shall be done as under:(a) Contractor shall apply for onetime registration of his company/firm etc. inthe Shramikkalyan portal with requisite details subsequent toissue of Letter ofacceptance. Engineer shall approve the contractor's registration within 7 daysof receiptof such request. (b)Contractor once approved by any Engineer, cancreate password with login ID (PANNo.) for subsequent use of portal for allLOAs issued in his favour. (c) The contractor once registered onthe portal,shall provide details of his Letter of Acceptances (LOA)/Contract Agreementson shranikkalyanportal within 15 days of issue of any LOA For approval ofconcerned engineer. Engineer shall update (ifrequired) and approve thedetails of LOA filled by contractor within 7 days of receipt of such request.(d)After approval of LOA by Engineer, contractor shall fill the salient details ofcontract laboures engagedin the contract and ensure updating of each wagepayment to them on shramikkalyan portal on monthlybasis. (e) It shall bemandatory upon the contractor to ensure correct and promt uploading of allsalientdetails of engaged contractual labour & payment made thereof aftereach wage period. B. Whileprocessing payment of any 'ON account bill' or'Final bill' or relese of 'Advance ' or 'PerformanceGuarantee/Security deposit' contractor shall submit a certificate to the Engineer orEngineer'srepresentative that " I have uploaded the correct details of contract laboursengaged inconnection with this contract and payment made to them during the wage period in Railway'sShramikkalan portal at www.shramikkalyan.indianrailways.gov.in till _____, month,______ Year.".

Special Conditions for inclusion of 'Letter of Credit' as Mode of Payment in works Tender or Service tender. (Authority: - Railway Bd. letter no.2018/CE-I/CT/9, dated: 04.06.2018).

For all the tenders having advertised cost of Rs.10 lakh or above, the contractor shall have the option to take payment from Railways through a letter of credit (LC) arrangement.

This option of taking payment through LC arrangement has to be exercised in IREPS (Indian Railway Electronic Procurement System - the e-application on which tenders are called by Railways) by the tenderer at the time of bidding itself, and the tenderer shall affirm having read over and agreed to the terms and conditions of the LC option.

The option so exercised, shall be an integral part of the bidder's offer.

The above option of taking payment through LC arrangement, once exercised by tenderer at the time of bidding, shall be final and no change shall be permitted, thereafter, during execution of contract.

In case tenderer opts for payment through LC, following shall be the procedure to deal release of payment through LC:

The LC shall be a sight LC.

The contractor shall select his Advising/Negotiating bank for LC. The incidental cost towards issue of LC and its operation thereof shall be borne by the contractor.

SBI, New Delhi, Main Branch will be the nodal branch for issue of LCs based on online requests received from Railway Accounts Units for tenders opened in financial year 2018-19. SBI branches where the respective Railway Accounts Office has its Account (local SBI branch) will be the issuance/reimbursing branch for LC issued under this arrangement. The Bank shall remain same for this tender till completion of contract. The incidental cost @ 0.15% per annum of LC value, towards issue of LC and operation thereof shall be borne by the contractor and shall be recovered from his bills.

The LC shall be opened initially for duration of 180 to 365 days in consultation with contractor. The LC shall be extended time to time as per the progress of the contract, on the request of the contractor. The value of LC to be opened initially as well as extended thereafter shall be finalised by the engineer in consultation with the contractor on the basis of expected progress of work.

The LC terms and conditions shall inter-alia indemnify and save harmless the Railway from and against all losses, claims and demands of every nature and description brought or recovered against the Railways by reason of any act or omission of the contractor, his agents or employees, in relation to the Letter of Credit (LC). All sums payable/borne by Railways on this account shall be considered as reasonable compensation and paid by contractor.

The LC terms and conditions shall inter-alia provide that Railways will issue a Document of Authorisation (format enclosed as Annexure 2) after passing the bill for completed work, to enable contractor to claim the authorized amount from their bank.

The acceptable, agreed upon document for payments to be released under the LC shall be the Document of Authorisation.

The Document of Authorisation shall be issued by Railway Accounts Office against each bill passed by Railways.

On issuance of Document of Authorisation, a copy of Document of Authorisation shall be posted on IREPS for download by the contractor. A digitally signed copy of Document of Authorisation shall also be sent by Railway Accounts Office to Railway's bank (Local SBI Branch).

The contractor shall take print out of the Document of Authorisation available on IREPS and present his claim to his bank (advising Bank) for necessary payments as per LC terms and conditions. The claim shall comprise of copy of Document of Authorisation, Bill of Exchange and Bill.

3.5.11 The payment against LC shall be subject to verification from Railway's Bank (Local SBI Branch).

The contractor's bank (advising bank) shall submit the documents to the Railway's Bank (Local 3.5.12 SBI Branch).

The Railway's bank (issuing bank) shall, after verifying the claim so received w.r.t. the digitally 3.5.13 signed Document of Authorisation received from Railway Accounts Office, release the payment to contractor's bank (advising bank) for crediting the same to contractor's account.

Any number of bills can be dealt within one L.C, provided the sum total of payments to contractor is within the amount for which LC has been opened.

The LC shall be closed after the release of final payment including PVC amount, if any, to the 3.5.15 contractor.

The release of performance guarantee or security deposit shall be dealt directly by railway with the contractor i.e., not through LC.

Special Condition:-(i)Routine preventive maintenance: For routine checkup & preventive maintenance, one visit every two months at every station must be done. (ii)Training to be provided to enable SSE/Tele and his staff to carry out modification in connection with introduction of new train services, change in time, discontinue of train services etc. (iii)Shifting of Equipments: a)Shifting of the equipment to a different location at the same station is required, the vendor shall depute his engineer/competent staff. Required labour, cables etc shall be supplied by the railways. No payment shall be made on this account. b)The contractor staff to facilitate the shifting shall be deputed within 48 hours of information to the contractor representative, failing which, penal provisions mentioned in the special conditions shall become applicable. c)Railways shall make all the preparatory arrangements ready and shall make every effort to minimize the duration of stay of the contractor staff at the work site. (iv)Cable damages, power outages, intentional damages to the equipment shall be beyond the scope of the AMC. However, damages caused due to power supply fluctuations shall be the responsibility of the contractor. (v)Changes needed in software: a)Changes needed in connection with introduction of new train services, changes in timings, discontinuation of train services etc shall be the responsibility of the agency for which no extra payment shall be made.

Penalty Clause:- (i)For delayed scheduled preventive maintenance visit: If the Service Engineer fails to visit an installation in a calendar month for periodical maintenance of installation for 2 months, no payment will be made for maintenance of installation for those 2 months. If there is a gap of more than 70 days between two successive visits, it will be treated as the scheduled visit has not been done and payment for those 2 months will not be made. (Details to be calculated as per Annexure-B). (ii)Defective component/equipment: Shall be repaired/ replaced within 48 hours of reporting to the representative of the agency. However, the responsibility of the contractor is to ensure that the equipment is put right timely. If the repair/replacement takes more than 48 hours, a penalty of, Rs 1000 per day or a part thereof (from the time of reporting to contractor's authorized representative) shall be levied. The maximum penalty to be levied per month will be Rs:-10,000/-. (iii)The contractor staff to facilitate the shifting shall be deputed within 48 hours of information to the contractor representative, failing which, penal provisions as above shall become applicable.

Payment Terms:

Payment Term for AMC:- (i)Payment shall be made on quarterly basis. (ii)Full payment for the quarter (i.e. 3 months) shall be given to the Contractor only after all AMC obligations are fully discharged for that quarter. (iii)The payment shall be done for periods for which maintenance has already been done. No advance payment will be permitted. Any increase in taxes will not be incorporated in an AMC agreement. (iv)The following documents duly certified by sectional JE/SSE(Tele) and counter signed by respective ASTE / DSTE will be submitted along with the bill :- (a)Record of Joint measurement and report of schedule maintenance prepared jointly by Railway representative & company representative. (b)Record of failures and their rectification (Based on details as per Annexure-A). (c)Record of penalty levied (Based on details as per Annexure-B). (d)Certification that IPIS(Coach Guidance Systems, Coach at a Glance Display Boards and Digital Clocks ) is working satisfactorily. (v) Deduction of applicable Taxes shall be done as per extant rule.

For Purely Supply Items:-90% of the value of each Supply Item of Schedule of Works will be Paid after supply of Items and on production of the following documents: - (i) Receipt of Material at Consignee's depot. (ii) Original inspection certificate / waiver of inspection issued by Inspecting Officer.(iii)Manufacturers' inspection certificate that the materials are in accordance with the specifications of the contract. Invoice in duplicate. A certificate that the materials supplied are as per the contract and the amount claimed in the invoice is correct as per terms of the contract. (vi) (a) Store receipt certificate issued by Railway official/Representative as per format as Annexure - R of existing Tender document(Copy enclosed). 5% percent payment for purely Supply Items against tender schedule of works will be made after successful commissioning of the Station. (b) The balance 5% percent payment for purely Supply Items against tender schedule of works will be made after Completion of Work, with Final Bill of the Contract.

For Purely Execution/Installation items: - 90% of the value of each Purely Installation Item of Schedule of Works will be paid after Installation & Testing of the Item. (a)5% percent payment for Purely Execution /Installation items against tender schedule of works will be made after successful commissioning of the station. (b)The balance 5% percent payment for purely Execution /Installation Items against tender schedule of works will be made after successful commissioning of the Station. Note: In case commissioning of station is delayed by more than 06 months on Railway Account and the physical work has been completed by the contractor in totality then 5% payment on account of commissioning of the station shall be released to the contractor.

For Supply & Installation items: - 90% percent payment for Supply &installation Items against tender schedule of works will be made after successful installation & testing and on production of the documents mentioned above in Para 1. on account bill shall be paid only on production of certificate by the site Engineer that relevant portion of installation has been completed. (a) 5% percent payment for Supply &Installation Items against tender schedule of works will be made after successful commissioning of the Station. (b)The balance 5%percent payment for supply & installation items against tender schedule of works will be made after completion of work with final bill of the contract.

All payments shall be made on the certificate of the Engineer within a reasonable time of the submission of the necessary bills by the contractor. Payment shall be made through cheques/NEFT/RTGS/LC payment in the name of the Contractor.

Scope of Work:- i)The firm should be responsible to do the maintenance work for 03 years after the award of the AMC work. Railway reserves the right to terminate AMC at any time without giving any reason. ii) The work will be done by the contractor as per schedule and to the satisfaction of Railway Engineer & site in charge. iii)Any confusion about the tender document items, terms and condition, standard specification etc. should be discussed with Railway official nominated by Sr.DSTE/SPJ. iv) The contractor will be responsible to transport the required material/cables at site at his own cost during the execution of work if required. iv)All the materials supplied/cables used during AMC work should be from well-known brand and it must be clearly mentioned, if it is not suitable, the materials/cables may be rejected. v)Maintenance work should be carried out properly so that no any damage could take place to other Railway property at the site. vi)Released material/cables if any should be handed over to the concerned site engineer. vii)Any defect due to bad workmanship, design and use of inferior qualities of the materials that may become defective during AMC period shall be rectified by the firm on free of cost. If they fail to rectify the defects within reasonable period, the same will be rectified by some other sources and expenditure incurred on this account will be recovered from the security deposit or any of the amounts payable. ix) The firm should be responsible to carry out the preventive maintenance minimum one visit per 2 month unless otherwise specified to clean, test, adjust & checking up of all parameters for proper working of modules, parts & complete systems. This is mainly to prevent occurrence of failures. All the parameters to be recorded in a register with signature. x)Repaired/Replaced defective cards/modules/sub- systems/parts/components in either in hardware or software or in any form during AMC should have same performance as that of original. xi) Timely Modification/ up gradation of Hardware/Software should be carried out as per policy guidelines issued from time to time by Railway Board/RDSO/HQ to overcome any deficiency noticed in the working of the system to improve reliability of the installation. xii)Replacement of defective/burnt Power and Data cables used in this work to be replaced by the firm as it is integral part of the whole system.

Transportation of Materials:-

All materials specifically supplied by contractor to be supplied to the SSE/Signal or Tele/Store/SPJ or as specified by competent authority.

Contractor will carry all the materials either Railway supplied or contractor supplied from SSE/Signal or Tele/Store/SPJ or as specified by Competent authority to the site of work at his own cost and arrangement.

Execution of AMC:- (i)The contractor shall depute only those Service Engineers during AMC who are technically competent, well conversant and fully equipped for all activities to be executed under the tender. (ii)The Service Engineers will be issued with valid identity card and competency certificate by the firm duly authorizing them to undertake the AMC work. (iii)Generally the Service Engineer will have weekly rest. However, he shall not move out of his section without permission of Sr.DSTE of the division. In case he is required to go on leave or move outside his section, alternative arrangement for attending of breakdown/failures should be in place and intimated to Railway Administration before his leaving the section. (iv)Details pf service engineers alongwith their nominated posting/locations, their mobile nos., email address shall be given to Railway administration for reporting of failures. (v)Contractor shall have a system of Call Registration at each of these locations. Once failure is reported at any of these locations, it should be acknowledged through allotment of a registration/reference no. This is important, as it will be required for future references. (vi)The firm's Service Engineer/Supervisor shall be available on telephone/mobile phone round the clock for passing on the information by Railways in case of failure. (vii)Contractor will be required to maintain sufficient spares for various cards/modules at each location. This is required for quick rectification. (viii)The Service Engineer will keep advised sectional ASTE/DSTE, SSE (Tele) and Telecom Control of the Division about his day to day movement. (ix)Inspection and maintenance should be carried out in presence of authorized representative of Sr.DSTE. Record of measurements of various parameters, their adjustments and replacement of modules/ cards/ equipments during the visit shall be maintained as per the proforma given by Railway as Annexure-C and be got counter signed by the Railway's representative during every visit at a station. Contractor shall maintain a register at each location for recording these details as per this proforma of Annexure-C. A joint report of the same is to be submitted to the office of Sr.DSTE. (x)A separate register for details of attending failure/breakdown is to be maintained by the contractor at each station during the period of AMC. The details regarding the time of information received, failure/breakdown attended and its rectification, its nature material repaired/replaced and signature of the service Engineer and the authorized representative of Sr.DSTE should be recorded as per prescribed proforma (Annexure A). (xi)Complete set of Tools required for maintenance must be available with service engineer during preventive maintenance/attending failure. (xii)Contractor will be required to maintain sufficient spare Power and Data cables at each location for replacement of faulty cables for quick rectification.