COMPREHENSIVE MAINTENANCE OF SMART ELECTRIC METERING SYSTEM AT COAST GUARD GOA UNDER GE (I) (CG) GOA

Comprehensive maintenance for RF Metering system including operating costs The following items/ specifications shall deemed to include complete all as specified and as directed. (a) Monthly sim charges for the DCU. The contractor will ensure supply of appropriate SIMs to ensure necessary single availability. The contractor will change the sim or sim provider as required. In case of network issues, the contractor will liaison with the telecom service providers for necessary resolution. (b) Recurring SMS charges. The SMS will be issued for the payments alerts, low balance alerts and disconnection / connection alerts. (c) Software AMC. This will include necessary upgradations in the software such as support to the chrome browser changes, android version changes, iOS version changes. These changes happen on frequent basis and the software will support all the changes. (d) Changes in the government tariff structure. The government tariff structure changes may require software upgrade. The same is deemed to be included in the AMC scope of work. (e) Remote server admin support - Ensuring adequate database back up, upgradations in the operating system, anti virus updates, database upgrade etc. (f) Reports Development - The additional reports as needed for the success of the project will be developed (g) Software installation on any alternate / backup server if required (h) The communication network monitoring and support (i) Configuration of the repaired / replaced hardware in the system (j) Trouble shooting and necessary actions to run the system as desired. (k) Software bug fixing as and when required Total = 389 Nos for Single Phase Energy Meter. Total = 5 Nos for Three Phase Energy Meter. Total Meter per Month = 394 x 12 = 4728

GCC Cloud Hosting charges during defect liability period complete all as specified and as directed