Annual Repair Contract (ARC) of Universal Fail Safe Block Interface (UFSBI) system of M/s Deltron make over Nagpur Division of SEC Railway for the period of 03 (Three) years with OEM/OEM authorized dealer.

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The tenderer has to opt for taking payment through letter of credit (LC)as per Railway Board's letter no. 2018/CE-I/CT/9 dated 4.6.18.

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Scope of ARC:The scope of ARC shall generally cover:1.The tender is for repair contract for UFSBI modules/ Cards as well as OEM service engineer support at Nagpur division/SECR.2.A Mobile number, Landline Phone number, Fax number of the firm's engineer shall be given by the firm at the commencement of RMC for communication in case of any need.3.The contractor should arrange authorized representative to collect defective cards /equipments /modules etc from SSE/Signal/Gondia/West office. The defective cards/equipments /modules etc. after repair should be handed over to the SSE/Signal/Gondia/west office within 30 days from date of receipt of defective cards/equipments/modules.4.Any loss of materials supplied by the railways to the contractor against this contract will be recovered from the contractor.5.The equipments/materials shall be inspected by authorized representative of Railways after repair.6. In case a repaired card/equipment/module is not working satisfactorily at site, it will be treated as defective and the contractor has to get it repaired at his own cost.7.Railway will issue repair certificate of the repaired modules/cards only after testing of the same is carried out satisfactorily without any failure. The repair certificate will be given by the nominated representative of Sr. DSTE/NGP/SECR.8.After the repairing OEM should test the equipment to the specification laid down by the RDSO & certify that equipment is safe & reliable for use in Indian Railway.9.The total modules etc. covered under repair contract along with associated accessories are mentioned in the schedule of work.10. Warranty period of all the repaired cards/equipments/modules shall be minimum 06 (Six) months from the date of receipt by Railway authority. If any repaired modules fail within warranty period, it shall be repaired by the contractor at his own cost.11.Equipment/Card found un- serviceable due to severe damage (external/internal) to be returned by contractor in un-repaired condition and no charges would be payable to the firm for the same. 12.The rates of the items in the schedule shall remain constant throughout the ARC period.13. Payment condition- Payment Terms: All payment will be passed as per extent works contract procedure and agreement.14.(a) Penalty: Penalty shall be charged for lapse on the part of the contractor as given below and it should be @ 5% of the repair cost of per respective card/equipments/module etc. per week or part thereof in case the contractor fails to return the defective cards/module/equipments after repair within 30 days and also does not arrange spares within stipulated period.(b) Penalty: If any service engineer does not visit a station for preventive check/maintenance then the penalty of Rs. 1000/- per station per quarter of the year will be imposed.15.All sorts of safety precautions should be taken and the railways will not be responsible for any accident caused to the contractor staff during the execution of repair work at his premises.

2. General Conditions:- a)The Tenderer shall be the original equipment manufacturer of the equipment or authorized dealer of OEM.b)The price and rates in respect of the ARC cost are inclusive of all taxes and other levels etc. payable by the contractor to the Government or any other authority and shall remain firm under all circumstances for a full period of three years from the date of entering into the ARC and shall not change on account of variation of taxes/statutory dues/exchange rates etc. The rates to be quoted are thus "All inclusive". c)The Railways and the OEM may at any time mutually agree to include in this contract additional equipment or and features which too shall be covered by all the terms and conditions of this contract and charges which shall become payable to the contract of the remaining tenancy with effect from the date of their inclusion. d)Railway can terminate the ARC at any time depending on overall performance of services rendered by the firm during the period of contract at its own discretion by giving show cause notice.e)If the Railway at any stage of the contract decides to abandon the work and terminate the contract owing to its own reasons whatsoever the Railway shall pay the contractor the money for the work already completed as per schedule of work of the Tender Document for which contractor is entitled for payment. The contractor has no right to claim damages for loss of profit or other reasons from the Railway. In such an event the railway shall give notice before 14 days to that effect to the contractor.f)If any damages are caused to the Railway equipment handed over for repairs an appropriate amount as decided shall be deducted from payments due to the contractorg)I.R. Rules, Signal Engineering Manual and all the Concerned JPO's/circulars, Safety Rules all the concerned JPO/circulars should be followed during execution of the maintenance works.h)The contractor shall abide by all the labour Laws of Country/State.i). Tenderer shall comply the RDSO/Railway Board/Hq guidelines issued time to time in connection with ARC of UFSBI. However, after any alteration is carried out by Railways, the scope of ARC will remain unchanged.j). During the period of ARC contract, no third party will be allowed to undertake any repairing / servicing of the system unless the firm performing the AMC has given prior consent, but the firm will allow the Railway staff to perform maintenance activities.K). The work shall be done as per instructions of authorized representative of Sr.DSTE//Co/NGP.m). The period of ARC is Three years from the next date of expiry of the existing AMC.

3.Safety Measures by Service Engineers/Contractor's Staffs:-i. Necessary Personnel safety equipments like insulated tools, Earth Tester, Digital multimeter with proper calibration certificate, Anti-ESD wrist Bands, Portable vacuum cleaner etc should be kept available by the contractor for the persons employed at the site and maintained in the conditions suitable for immediate use. The contractor shall take adequate measures to ensure proper use of equipment by those concerned.ii. The contractor shall take all precautionary measures in order to ensure protection of his own personnel moving about or working on Railway Premises, and shall abide by all the Railway Regulations and also ensure that the same are followed by his representatives, agents, servants or sub contractors or workmen. The firm is therefore, be bound under these clauses to give notice to them about the provisions of this clause and the consequent liability of the contractor under the agreement. iii. The works must be carried out most carefully in such a way that they do not interfere with Railway Operation except as agreed by the Railways.iv. The contractor's employee and workmen shall not for any reason operate any appliances nor installations of the railway concerning the safety of the train movement, but they should whenever necessarily notify to the qualified staff who will then take necessary steps. v. The contractor shall see that no damage is caused to Railway Signaling and transmission wires, station installation, communication lines electrical devices, trains of any kind, fencing as well as any rolling stock and in general to all Railway installation and equipments. If any damage is cause to or suffered by a Railway property by or as a consequence of the acts or unlawful omissions of the contractor, its employees and workmen or other persons connected with it, the necessary repairs or replacements shall be affected by the railways at the risk and cost of the contractor. The said expenses shall be recovered from the money due and payable to the contractor or by other appropriated process.

4.Contractor's Liability Costs, Damages etc:All Costs, damages and expenses which the Railway may have incurred or suffered and which are recoverable from the contractor under the terms of this contract or the relevant law may at the discretion of the Railways, be recovered by deducting requisite amounts from any money due and payable or refundable to the contractor or any account whatsoever or by legal proceedings. The Railway also reserves the right and shall be entitled to retain payments due to the contractor under this contract and to set off the same against all claims whether arising out of this contract or out of any other transaction whatsoever against the contractor. In the event of any breach of the aforesaid conditions, the contractor shall in addition to through himself open to action for contravention of terms of the agreement and or for criminal breach trust, be liable to account to government for all moneys advantageous or profit resulting or which in the usual course would have resulted by reason of such breach.

5.Site Facilities :- i.To enable the contractor to discharge their obligations under this contract, Railway shall provide required assistance to the contractor for free and easy access to equipment. ii.For necessary co-ordination during trouble shooting or faults, Railways shall make available to the contractor free of charge appropriate staff familiar with Railways.iii.If at site any item is to be physically moved in connection with the carrying out of contracted maintenance service then for this purpose Railway may provide to the contractor on request necessary held and man power without charge. iv.No Railway free passes shall be issued to the contractor or his workmen for travel by trains. Only identification letters shall be issued to individual employed on the work. v.For the transport of materials from stores to work spot, no octori shall be paid by the Railway and only way bill shall be issued by the Railway engineer covering the material issued.

6.Schedule of activity for execution of ARC :- a)The service engineer shall visit quarterly at every installation with all necessary tools and equipments to carry the routine checks for preventive maintenance. b)Records of measurements of various parameters, their adjustments and replacement of modules/cards/equipments during the visit shall be maintained as the proforma given by Railway and be got counter signed by the Representative of Sr.DSTE/Co/NGP during every visit at a station. Contractor shall maintain a register at each location for recording the details as per this Performa.c)The message in case of failure shall be given by the Railway Representative to the service engineer on phone/fax or SMS or any other means. d)The contractor shall attend to the breakdown calls at the earliest and within 6-8 hours in case of faults/ breakdown/total system shutdown. e)The OEM should maintain a round the clock helpline in the form of a call centre/ website so that calls can be logged. The firms' engineer or supervisor shall be available on telephone round the clock for passing on the information by railway in case of failure. In case of odd hour's failures and emergences even on holidays and Sundays, normal service shall be rendered by the firm.f)The authorized service engineers shall be posted at Gondia and Nainpur to cover the equipment's in Annual Repair contract. The firm shall provide details of complete Escalation Matrix of its service personnel for the ARC. The details shall include nearest field service location of the firm along with telephone number, Fax mobile numbers, address of service engineers and their higher levels to lodge fault complaint. Communication handed over to contractor's personnel at site/office shall be deemed to have reached their office.g)In case Railway needs any guidance/training in modifying/enhancing the capacity of the system/minor shifting of the system, the contractor shall assist in completing this work and testing it at site.h)To attend system failure call from Client.a)Diagnose cause of failure, rectify the fault, restart the system and put the system back to normal operation.b)Supervise the operation after restoration of the system for passing of at least two trains in each direction and two hours minimum observation of system.c)To replace any defective equipment to restore the system.i)After rectification to breakdown by the firm, authorized representative of Sr. DSTE/Co/NGP will inspect and certify the rectification.

" PVC clause not applicable" in all Work Tender documents of S&T Deptt. Open line Works Contracts."

3. Certificate of satisfactory performance which is the basis of payment. The certificate of satisfactory performance will be issued by representative of Sr. DSTE/Nagpur/SECR.

4.The repaired equipments will carry repairing warranty for a period of six months from the date of handing over of the sets to consignee. In case of same failure of the repaired cards within warranty period is noticed then firm has to repair again the same equipments/cards free of cost. with warranty for a period of another six months from the date of handing over of the set to consignee

A)General :1)The contract will be govern by the general conditions of the contract & special conditions of contract as applicable to S.E.C.Railway.2)In case any contradiction between general condition of contract & special conditions of contract, special conditions of contract will prevail over general conditions of contract.3)Consignee of the work:- SSE/Signal/ Gondia /West.4)Sr.DPO/NGP's Letter No. P/R/NGP/Policy/Contract Labour/09 Dated 02.09.2009 for implementation of contract Labour (R&A) Act should be observed.5)The contractor has to submit two contact number for fault reporting & passing other necessary information's6)The rate quoted by the Contractor should be inclusive of all types of taxes , duties etc.7)The contractor to display the following information's on steel board of size not less than 1m x 1m at all project sites for better appreciation of the project to railway officials and to the public as well. Name of the organization / Railway. -(1)Name of the project.(2) Approx. cost of project.(3)Expected date of completion.(4) Name and address of the contractor.(5) Address of engineer-in -charge.(As per Railway Board's no:-2014/CE- I/CT/)/21/1,dt:-10.11.14.)

B)Materials : 1The Railway may issue certain materials from the Railway store to expedite the work, if the contractor due to unavoidable circumstances will delay the same in supply or if the material is not included in the items to be supplied in this tender but required during execution of the work. 2)Materials to be supplied by the contractor are to be supplied to consignee at his depot. The contractor has to load, unload & transport the materials required for work from the store depots of the division to the work site . 3)The contractor shall furnish guarantee certificate of materials/equipment supplied by him for a period not less than one year after commissioning or as per policy of the OEM which ever is higher.

C) Inspection : 1) Inspection of materials : The materials/equipments to be supplied by the tenderer shall be inspected by RDSO/RITES /Railway's Representative before dispatch of the materials as specified against each item in the schedule .The cost of inspection ,and transport to the respective work site shall be borne by the tenderer.If required by Railway Engineer,these materials/equipments shall be subjected to the further inspection at the work site also and the cost thereof shall be borne by tenderer .However inspection will be carried out by the representative of Sr. DSTE/NGP/SECR if specifically not mentioned against the item. 2) All the tools / instrument required for execution & inspection will have to brought by the contractor on his own cost. 3) The equipments/materials as per RDSO specifications are to be procured from the RDSO approved sources only. The guidelines stipulated for stores procurement will hold good for procuring these items from RDSO approved Part I and Part II sources, where both sources are available. The major/bulk procurement should be done from RDSO approved Part I and only educational orders should be placed on RDSO approved Part II. Present stipulations states that maximum 15% of the total quantities can be procured from RDSO approved Part II source. The items so procured from RDSO approved Part I and Part II firms in 17:3 proportions should strictly match in their specification, size, quality, configuration so that they are interchangeable/replaceable. The equipments/ materials as per RDSO specifications can be taken fully from RDSO Part II approved sources only if there are no Part I RDSO approved sources for the same.

(E) Contract Labour (R&A) Act, 1970 ProvisionsThe following provisions of Contract Labour (R&A) Act- 1970 shall be followed strictly.(i) The payment to the contract labourers should be made through bank/cheque.(ii) Identity Card should be issued to all contract workers.(iii) Necessary steps should be taken to deduct Provident fund from the payment made to the contract labour and ensure that the same is credited to their Provident fund account.(iv) Medical facilities from ESI, if applicable

(F) Coverage of all construction workers under the ambit of Employees Provident Funds &Miscellaneous provisions Act 1952The tenderer has to ensure the following:- 1.That all workers employed in the construction work in railways establishment are registered under UAN. 2.Compliance in respect of construction /other contractual workers deployed by them through contractors/sub contractors. 3.Compliance of construction workers engaged through contractors/sub contractors, it is necessary to not only ensure separate ECRs containing provident fund account number of their workers, but also copies of wages/salary register and attendance register. 4. Remittances of provident Fund and ECR should be verified from EPFO website before releasing the bills to avoid manipulation /misappropriation of provident fund dues by contractors /sub contractors. 5.Mention PF account number and UAN number on identity card of each worker including those engaged through contractors/sub contractors. 6.UAN number of all workers has to be activated by contractor so that the workers can get their e- passbook and even know about deposit of provident fund by the contractor last month along with PF balance just by giving a missed call from their registered mobile number.

G.The Contractor shall cordon the working area in colony and station premises at the time of work.

H. The Contractor shall clear the debris, left over material from site after completion of work,and then only final bill will be released.

I. The contractor shall take utmost care while carrying out the works so as not to cause any damage to the existing Railway underground and other cables. In case Cable isdamaged by the contractor due to fault of his personal, he is liable for a penality as per SECR's JPO No.SECR/S&T/Policy/959 dt.16.07.12, for the loss caused to the Railway. His work isalso liable to be stopped till such time he takes measures which are certified to be satisfactoryby the executing supervisors.

J. (3) In terms of provisions of clause 26A.1 to the General conditions of contract (GCC) , and R.B. letter No. 2012/CE- I/CT/O/20 dt. 10.05.2013 contractor shall employ following Qualified Engineers during execution of the allotted work:- (a) One Qualified Graduate Engineer when cost of work to be executed is Rs. 200 lakh and above ,and (b) One Qualified Diploma Holder Engineer when cost of work to be executed is more than Rs. 25 Lakh, but less than Rs. 200 Lakh. (4).Further in case the contractor fails to employ the Qualified Engineer , as aforesaid in para 3 above, he ,in terms of provisions of clause 26A.2 to the General conditions of contract , shall be liable to pay an amount of Rs. 40,000 and Rs. 25,000 for each month or part thereof for the default period for the provisions ,as contained in para 3 (a) and 3(b) above respectively.