Selection of Agency for Comprehensive Maintenance and Operations Support for Integrated Command and Control Centre, Belagavi Smart City for 2 Years 6 Months

Warranty support and License of all application or software tools or products provided for entire contract period of 30 months (10 Qtrs) duration.

Taking Insurance for elements covered under ICCC, DC, and field elements till the contract period of 30 months (10 Qtrs) duration.

SIP Line (10 Channels) with IPBX System Provision of 10 SIP channels for seamless voice communication, Complete IPPBX system designed to manage SIP trunks, extensions, call routing, and more, complete installation and configuration of SIP Lines and IPBX system and providing ongoing support for SIP Line and IPBX system for 30 months (10 Qtrs) duration.

DC/DR -The platform should be designed to ensure business continuity in case of any unforeseen events, by providing a secure, reliable, and scalable disaster recovery solution hosted on a public cloud infrastructure. The platform will ensure that critical systems, data, and services are restored quickly in the event of a disaster, minimizing downtime and service disruption for 30 months (10 Qtrs) duration.

Supply of Revenue software for 20 Bus Shelters for Passenger Information System with 30 months (10 Qtrs) operation and maintenance support.

License renewal of existing Biometric and upgradation of Biometric Device with FRM (Face Reading Machine) software with 30 months (10 Qtrs) operation and maintenance.

Network as a Service (Recurring Charges for 30 months (10 Qtrs)) Provision of network infrastructure, management, and support through a subscription-based model. The service will be delivered on a recurring basis for a term of 30 months (10 Qtrs).

Information Security Management System (ISMS) Implementation, management, and certification of an ISMS based on ISO/IEC 27001 standards, including ongoing monitoring, auditing, and improvements to ensure the confidentiality, integrity, and availability of organizational information. (For One time )

VAPT audit by certified STQC/Certain empanelled agencies every year till the contract period of 30 months every 6 months and ensure closure of VAPT observations immediately and submission of Compliance report to BSCL.

STQC audit of ICCC, Data Centre, Field Equipment and all application or software tools or products (For One time )

Operation and maintenance of DG set and fuelling of the DG set installed at ICCC till the contract period of 30 months (10 Qtrs) and operation and maintenance of battery and UPS of ICCC and Smart Pole.

Monthly Electricity bill payment to HESCOM (Electricity Department) for ICCC building till the contract period of 30 months(10 Qtrs).

Manpower requirement for Operation and Maintenance of ICCC - 18 Nos as per Annexure -K

Operation and maintenance with allied accessories of Smart water hardware devices and integration of those devices with ICCC as per BOQ items mentioned in Annexure- J.

Operation and Maintenance of existing of Project Management and Infrastructure Setup as per BOQ items mentioned in Annexure- I

Operation and Maintenance of existing field devices of emergency services as per BOQ items mentioned in Annexure- H and integration through a unified ICCC platform.

Operation and Maintenance of existing field devices of Access point on smart pole and bus shelters as per BOQ items mentioned in Annexure -G and integration through a unified ICCC platform.

Operation and Maintenance of existing field devices of Solid Waste Management (SWM) as BOQ items mentioned in Annexure- F and integration through a unified ICCC platform.

Operation and Maintenance of existing field devices of Smart Transport as BOQ items mentioned in Annexure -E and integration through a unified ICCC platform.

Operation and Maintenance of Smart Pole components as per BOQ items mentioned in Annexure -D and Integration of those components and its application with ICCC platform.

Operation and Maintenance 22 Traffic signal with ATCS (Adaptive Traffic Control System) Software as per BOQ items mentioned in Annexure -C. Integration of ATCS software with ICCC platform.

Supply and Installation of GPS devices for SWM, Smart Transport and Emergency control with minimum specifications Weight - Should Be Lightweight , Housing - Aluminum Or Fiber Case , Operational Temperature -25 to 70, Storage Temperature -40 to 80, Power Consumption - less than 1 W (60ma to 100ma), Backup Power -24 Hrs , Minimum. for 30 months (10 Qtrs) duration.

Supply of Ticketing Tool and Backup Software with for 30 months (10 Qtrs) duration operation and maintenance.

Supply of VMS and Video Analytics Software with 30 months (10 Qtrs) duration operation and maintenance All City cameras will connect to single platform and shall manage video feeds for all CCTV systems required under this project through Video Management System (VMS) application hosted at Command-and-Control Centre or sub-command and control centre.

Supply of Cloud Billing Management Software with 30 months (10 Qtrs) duration operation and maintenance for Smart Water Software should be web-based application with different user login credentials according to user profile.

Supply of One city one mobile app with citizen awareness including supervisor login with 30 months operation and maintenance.

Supply of ICCC application (Including Domain Name, SMS gateways Certificate, Email gateway) with 30 months (10 Qtrs) duration operation and maintenance.

Operation and Maintenance of ICCC Belagavi and Datacentre at KMDS, Rajajinagar, Bangalore as per BOQ items mentioned in Annexure A and Annexure B for 30 months (10 Qtrs) duration.