PERIODICAL SERVICES, DAY TO DAY MAINTENANCE OF BR SERVICES, OTHER MISC BR REPAIRS WORK AND WELCOME MAINTENANCE TO CERTAIN BUILDING AT AIR FORCE STATION SALUA UNDER GE AF KALAIKUNDA

Amount

M&L for preparing old decorated plastered or unplasterd surfaces of wall including cornices, pilasters and other wall features etc by brooming down or steel wire brushing and sand paper, scrapping down smoke soot, moulds, moss and efflorescent salts and trading oil and greasy spots etc and removing extra wall papdi ,peel off wall papdi by sand paper and making good with wall care putty as per existing thickness and applying one coat of white wash complete, at any height including all necessary scaffolding and safety measures complete all as specified and directed.

All as per BOQ Srl No 1.00 here-in-before but on ceiling surfaces.

M&L for preparing old decorated plastered or unplasterd surfaces of wall including cornices, pilasters and other wall features etc by brooming down or steel wire brushing and sand paper, scrapping down smoke soot, moulds, moss and efflorescent salts and trading oil and greasy spots etc and removing extra wall papdi ,peel off wall papdi by sand paper and making good with putty as per existing thickness and applying one coat of Distempering with 1st quality acrylic distemper (ready mixed) having VOC content less than 50 gms/litre, of approved manufacturer, of required shade and colour complete at any height including all necessary scaffolding and safety measures complete all as specified and directed.

All as per BOQ Srl No 3.00 here-in-before but applying two coat of Distempering with 1st quality acrylic distemper (ready mixed) having VOC content less than 50 gms/litre, of approved manufacturer, of required shade and colour

All as per BOQ Srl No 3.00 here-in-before but on ceiling surfaces.

M&L for preparing old decorated plastered or unplasterd surfaces of wall including cornices, pilasters and other wall features etc by brooming down or steel wire brushing and sand paper, scrapping down smoke soot, moulds, moss and efflorescent salts and trading oil and greasy spots etc and removing extra wall papdi ,peel off wall papdi by sand paper and making good with putty as per existing thickness and applying one coat of cement base paint of approved manufacturer, of required shade and colour complete at any height including all necessary scaffolding and safety measures complete all as specified and directed.

M&L for complete removal of existing treatment from walls, and applying two coats of Distempering with 1st quality acrylic distemper (ready mixed) having VOC content less than 50 gms/litre, of approved manufacturer, of required shade and colour over and including a coat of primer and wall care putty (2.0 mm thick) complete at any height including all necessary scaffolding and safety measures complete all as specified and directed.

M&L preparing Old Painted Wood and Wood Based Surfaces of any description not otherwise described, over 10cm Width or Girth and applying one coat of synthetic enameled paint complete all as specified and as directed.

M&L preparing Old Painted Wood and Wood Based Surfaces of any description not otherwise described, n.exc 10cm Width or Girth and applying one coat of synthetic enameled paint complete all as specified and as directed.

M&L preparing Old Painted steel and steel Based Surfaces of any description not otherwise described, over 10cm Width or Girth and applying one coat of synthetic enameled paint complete all as specified and as directed.

Demolition of brick work or stone/boulder masonry, built in cement mortar including all quoins, arches, pillars, etc. complete all as specified and directed by Engineer in charge.

M & L for brick work with sub class 'B' bricks(Fly ash), straight or curved on plan exceeding 6 m mean radius built in cement mortar 1:6 complete all as specified and as directed.

M&L for half Brickwork with fly ash bricks, straight or curved on plan to any radius, built in CM (1:4) all as specified

Taking down cement or cement lime plaster on brick or stone walls etc. including racking out joints hacking for key scrubbing down with water etc.complete.

Materials and Labour for rendering 5mm thick, cement plaster, in cement mortar (1:4) mixed with water proofing compound as per manufactures instructions over and including 10mm thick backing coat in cement mortar (1:4) on fair faces of brick work or concrete surface in walls, at any height and safety measures complete all as specified and directed. Note: - (Water proofing compound will be measured and paid separately)

Supply only liquid water proofing compound.

M & L for rendering 5mm thick cement plaster in cm 1:3 on ceiling including finished even and smooth without using extra cement complete all as specified and as directed.

Material and labour for plastering 10 mm thick on fair faces of brick work or concrete surfaces (on vertical surfaces) in cement mortar 1:6 finished even and smooth without using extra cement complete all as specified and as directed.

M & L for preparation of new plastered surfaces of ceilings and applying three coats of white wash complete all as specified and as directed.

Material and labour for preparation of newly plastered/putty wall surfaces and applying two coats of Distempering with 1st quality acrylic distemper (ready mixed) having VOC content less than 50 gms/litre, of approved manufacturer, of required shade and colour over and including a coat of primer and wall care putty (2.0 mm thick) complete all as specified and as directed.

Material & Labour for preparation of new surfaces of plastered walls and applying two coat of cement base paint of tint (as approved by GE) over and including a coat of alkali resistant primer , at any height including all necessary scaffolding and safety measures complete all as specified and directed

Supply and Fix,3 mm thick sheet glass, ordinary quality and glazing with oil putty with spring clips in metal surrounds in squares not exceeding 0.50 Sq M in each pane with and including hacking out old broken glass (any thickness, size, quality or description) from metal frame including punching or drilling out old glazing pins/spring clips and providing and fixing new ones

S & F 3mm thick figured Sheet glass pin headed type nd glazing with oil putty with spring clips in metal surrounds in squares not exceeding 0.50 Sq M in each pane with and including hacking out old broken glass (any thickness, size, quality or description) from metal frame including punching or drilling out old glazing pins/spring clips and providing and fixing new ones.

S & F in repairs Stainless steel wire cloth 0.36 mm nominal dia of wire and average width of aperture 1.40 mm and fixed with stainless steel wire staples complete all as specified and as directed.

Dismantling floor, hearth or wall tiling including cement mortar bedding , removing serviceable tiles to store and rubbish off the premises

M & L 25 mm thick plain cement concrete M15(Nominal Mix) using 12.5 mm nominal size graded crushed stone aggregates as in sub floor finished rough to receive top layer, complete all as specified and directed

M & L for glazed, colour ceramic wall tiles (group B III), of size 350x 250x 7 mm/450 x 350 x 7 mm thick on vertical surfaces including 10 mm thick backing coat in cement mortar (1:3), set and jointed in neat cement slurry and pointed in white/coloured cement to match all as specified and directed.

M & L for non skid, rectified, colour ceramic floor tiles (group B II), area of each tile exceeding 0.11 sqm but not exceeding 0.18 sqm, length more than 460 mm but less than 700 mm, minimum 8 mm thick in floors including 15 mm thick screed bed or bedding in cement mortar(1:4) set and jointed in neat cement slurry and pointed in white/coloured cement to match complete all as specified and as directed.

M&L for light shade vitrified ceramic tiles 9-10mm thick, (square or rectangular) polished, area of each tiles not exc 0.36 Sqm , in floors etc. set and jointed in neat cement slurry and pointed in white or coloured cement to match including 15mm thick screed bed in CM(1:6) complete all as specified

Taking up or down 15 mm dia steel tubing and connections, including cleaning for re-fixing or removal to store all as specified and as directed by the Engineer-in-Charge.

Taking down steel water tubing and connection for 20mm bore pipe and removing from site or work complete all as specified and directed by Engineer-in-Charge.

Supplying & fixing to floor, walls and ceiling 15 mm nominal bore, medium grade, galvanised coated steel tube conforming to IS 1239 (Part-1): 2004 including all fittings conforming to IS 1239 (Part-2): 2011 and taking up or down 15 mm bore of steel tubing and connections, including cleaning complete all as specified and as directed.

Supplying & fixing to floor, walls and ceiling 20 mm nominal bore, medium grade, galvanised coated steel tube conforming to IS 1239 (Part-1): 2004 including all fittings conforming to IS 1239 (Part-2): 2011 and taking up or down 15 mm bore of steel tubing and connections, including cleaning complete all as specified and as directed.

S & F in repairs vitreous china wash down water closet (pedestal pattern), white including thermoplastic seats and covers of grade 2 type, flat with hinging device of bronze or brass with nickel chromium plating, fixing bolt, connector to flush pipe and making connections to flush pipe, connector to branch soil pipe and anti syphonage pipes etc. including sealing the joints and making leak proof using sealant complete all as specified and as directed by Engineer-in-Charge.

S & F in repairs vitreous china squatting pan, 'Orissa" pattern, size 580 mm X 440 mm white with ‘P’ or ‘S” trap, front or back inlet and integral foot rests, any pattern and including fixing bolt, connector to flush pipe, lime concrete bedding and making connections to flush pipe, connector to branch pipe and anti syphonage pipes etc. including sealing the joints and making leak proof using sealant complete all as specified and as directed by Engineer-in-Charge.

S&F in repair plastic water closet seat cover, Cream / white colour, closed pattern with flat bottom and cover and mild steel chromium plated aluminium hinging device for pedestral pattern WC.

S & F in repairs 10 litres capacity, low level, syphonic type, white, plastic flushing cistern as per IS 7231: 1994 with inlet, ball valve, float and handle including brackets and 40 mm nominal dia high density polyethylene pipes for flush pipe complete all as specified and as directed.

S & F in repairs wash basins, vitreous china, white, flat back, size 550 mm X 400 mm with and including cast iron brackets (embedded in wall upto 110 mm depth with and including cement concrete M15 (Nominal Mix) using 20 mm nominal size graded crushed stone aggregate or fixing on wall with and including rawl plug and screws), 32 mm nominal size, copper alloy, nickel chromium plated finish waste fittings, including painting of fittings and brackets, sealing gap between wall and basin with silicone sealant, cutting and making good the walls wherever required and connecting to supply pipes, waste pipes, waste fittings etc. with silicone sealant complete all as specified and as directed.

S & F in repair PVC connections 15mm size with PTMT nuts of length 600mm

S&F in repairs 32mm dia Waste coupling, brass , chromium plated for glazed ware , basins , etc. with long screwed shanks and fly -nuts , flange end bedded in red lead cement and other end fixed.

S&F in repairs 40mm dia Waste coupling, brass , chromium plated for glazed ware , basins , etc. with long screwed shanks and fly -nuts , flange end bedded in red lead cement and other end fixed.

S & F in repair Stainless Steel Kitchen Sink with drainage board made of stainless steel 1 mm thk. kitchen or laboratory with plugs, washers and wastes including bedding in cement mortar on to dwarf wall or incl fixing catilever brackets and connection union to pipe overall size 915mm x 460mm Bowl size 410mm x 330mmx 160mm including making disturbed surface with good including removing of rubbish material complete

S & F in repair Swivel shower with shower arm of CP for fixing with 15mm pipe complete all as specified.

S & F in repairs brass chromium plated Tubular towel rail, 20mm dia, D type, 60cm long between flanges .

S&F in repairs Sheet glass shelf assembly consisting of 5.5mm thick sheet glass shelf 12cm wide with chromium plated bracket guard and railing 60cm long

S & F rotational moulded polyethylene multi- layer water tanks (vertical cylindrical with close top) as per IS 12701: 1996 of 500 litres capacity hoisted and fixed in position including provision of 20 mm /15 mm dia medium grade GI pipe for connecting inlet, outlet, over flow and washout pipes including dismantling the existing one and removing to store complete all as specified and as directed.

S & F rotational moulded polyethylene multi- layer water tanks (vertical cylindrical with close top) as per IS 12701: 1996 of 1000 litres capacity hoisted and fixed in position including provision of 20 mm /15 mm dia medium grade GI pipe for connecting inlet, outlet, over flow and washout pipes including dismantling the existing one and removing to store complete all as specified and as directed.

S&F in repairs Ball valves high pressure of PTMT with epoxy coated Aluminium rod & highdensity plastic ball screwed for 20mm bore dia iron pipe and fixed. (Minimum weight 20 mm - 210 gms)

Disconnecting existing tanks, setting aside (or lowering if required) for repairs, cleaning of service PVC tank by rubbing vertical wall and bottom of with bleaching powder and allowed ½ hour to react and then washing down with water to get free from deposits and bleaching inside the tank of capacity exceeding 250 ltrs & upto 500 ltrs capacity etc. and hositing if required reconnecting and re-fixing in position including cleaning repairing and providing new outlet connectionn of required size complete including lettering/numbering Date of Cleaning all as specified & as directed.

Disconnecting existing tanks, setting aside (or lowering if required) for repairs, cleaning of service PVC tank by rubbing vertical wall and bottom of with bleaching powder and allowed ½ hour to react and then washing down with water to get free from deposits and bleaching inside the tank of capacity exceeding 500 ltrs & upto 1000 ltrs capacity etc. and hositing if required reconnecting and re-fixing in position including cleaning repairing and providing new outlet connectionn of required size complete including lettering/numbering Date of Cleaning all as specified & as directed.

S & F in repair SS Grating doom/Square 125mm dia fixed with cement complete all as specified.

S & F 75 mm bore PVC (SWR) Vent Cowl complete all as specified and directed

S & F in repairs double action concealed type floor springs (hydraulically regulated) made up of minimum 1.25 mm thick aluminium alloy sheet foundation box, main body with stainless steel top cover, governing pivot made of brass, other parts made of mild steel heavy duty complete all as specified and as directed.

S & F in repairs exposed type hydraulically regulated door closers, universal closer, bottle type (type A), Designation No. 3, suitable for 61 kg to 80 kg mass of doors & 851 mm to 1000 mm width of door, aluminium alloy non porous body and black plate, aluminium alloy piston or pack piston/ pillion, anodized finish not be less than Grade AC 15 of IS 1868 : 1996 with transparent anodic film as per IS 3564: 1995 complete all as specified and as directed.

S & F in repairs 15 mm nominal size, nonrising spindle type fancy bib taps as per IS 8931: 1993 made of cast brass including Knob, knob components, divertor & components, nickel-chromium plated finish complete all as specified and as directed.

S&F chromium plated central hole basin mixer single lever without popup waste system with 450 mm long braided hoses complete inlcuding taking out unserviceable existing one complete all as specified and directed.

S & F in repair 15mm dia Stop valves, cast copper alloy chromium plated fancy type , screwed down, high pressure, with crutch or butterfly handle, screwed both ends for iron pipe or for unions and fixed

S & F in repairs chromium plated with long shank and cup fancy type (Concealed) 15 mm nominal size, Stop valves, cast copper alloy, screwed down, high pressure, with crutch or butterfly handle, screwed both ends for iron pipe or for unions and fixed complete all as specified and as directed.

S&F in repairs Gun-metal, globe or gate valves for 20mm bore dia of pipe, with iron wheel head, screwed both ends for iron pipe and fixed

S&F in repair angle cock 15 mm bore fancy type chromium plated, with capstan head, high pressure, screwed down, screwed for iron pipe or for brass ferrule fixed to iron pipe.

S&F in repairs pillar taps 15mm dia, half turn, with capstan heads, chromium plated screwed down high pressure with or without lettered 'Hot' or Cold with long screwed shanks and fly nuts screwed for iron pipe and fixed complete all as specified & as directed.

S&F in repairs health faucet ((ABS Body) mild steel chromium plated suitable for 15mm dia pipe with 1.25 meter long flexible tube and ABS wall 1.25 m long flexible tube and ABS wall hook including making connection and fixed in position complete all as specified and directed

S&F in repairs chromium plated single lever wall mixer 3-in-1 system with provision of both hand shower complete with 115mm long bend pipe, connecting legs and wall flange complete.

S&F in repairs chromium plated wall mounted sink mixer swivel spout with connecting legs and wall flange complete.

S&F in repair stainless steel soap dish, any type fixed to plugs chromium plated brass screws complete.

M&L for providing and injecting chemical emulsion for post construction Anti termite treatment of soil under existing floors using emulsion @ one litre per hole, 300mm apart including drilling and plugging 12mm dia holes with cement mortar 1:2 (1 cement: 2 coarse sand) to match the existing floors

M&L for providing and injecting chemical emulsion for post construction Anti termite treatment Along the external wall below concrete or masonry apron using chemical emulsion @ 2.25 litres per linear metre including drilling and plugging holes etc. in apron. NOTE :(i) approximately 12 mm diameter holes shall be drilled as close as possible to the plinth wall at 300 mm apart, deep enough to reach the soil below, and the chemical emulsion pumped into these holes to sodk the soil below at a rate of 2.25 Iitres per linear metre. (ii) In soils which do not allow percolation of chemicals to the desired depth, the uniform dispersal of the chemical to a depth of 300 mm shall be obtained by suitably modifying the mode of treatment depending on the site condition. The dosage of 2,25 Iitres per linear metre shall however remain the same.

M&L for providing and injecting chemical emulsion for treatment for post construction Anti termite treatment At points of contact of wood work by chemical emulsion (in oil or kerosene based solution) @ 0.5 litre/hole by drilling 6mm dia holes at a downward angle of 45 degree at 150mm centre to centre and sealing the same

M&L for running welding in repairs n.exc 6mm in length on metals to be welded complete all as specified and directed by Engineer-in-charge

Dismantling structural steel work including doors, gates,guard bars but excluding framed trusses complete all as specified and as directed by Engineer-in-Charge.

Supply and fixing framed work such as grills, gratings etc with ends of bars shouldered and/or riveted, or forged into spikes, framed guard bars, barried iron doors, ladders, framed balusters, walk ways, railings, and similar work conforming to FE.290.Gde-E-165

M&L for easing / adjusting resecuring and making smooth for functioning of steel windows shutter by means of welding, bolting screwing with necessory tools and plants to make the window shutter functionable include necessory hinges handles, tower bolts etc as specified

S&F in repair Prelaminated particle board, 19mm thick, exterior grade, one side with decorative choice lamination and other side balancing with white lamination fixed in cupboards or narrow widths, rebated or flat edged, fixed with screws to timber frame work fixed in repairs complete all as specified and directed.

S&F Anodised aluminium frame for doors, windows ventilators with one or more rebates including joining cleat for fixing etc. complete all as specified.

S&F Anodised aluminium window & ventilator shutters, sliding type without sash bars, aluminium sections weighing 0.55 kg/m including necessary joining cleats, glazing clips, rubber packing, anodised aluminium snap beading, screws, anodised aluminium fittings such as peg stays 150mm long (1 no.) hinge type B-21 100mm long (2 no.) suitable handle (1 no.) complete all as specified

Dismantling Plain or corrugated steel sheeting, any gauge, thickness, including Nainital or similar pattern roof coverings

M & L for pre-painted hot-dip aluminium-zinc alloy metallic coated of any profile steel sheet corresponding to IS 15965:2012 of durability class 3, atmospheric classification category 3, coating class AZ150, 0.50 mm thick, of an approved colour and having yield strength of 550 MPa as in roof covering fixed with self tapping screws as specified up to 18 Mtr height including all necessary scaffolding and safety measures complete all as specified and directed

M & L for pre-painted hot-dip aluminium-zinc alloy metallic coated plain steel sheet as per IS 15965:2012 of durability class 3, atmospheric classification category 3, coating class AZ150, 0.50 mm thick, of an approved colour and having yield strength of 550 MPa as in ridge/ valley/ gutter fixed with self tapping screws as specified up to 18 Mtr height including all necessary scaffolding and safety measures complete all as specified and directed

Taking down shutters of any description area exc 1 sq. m and not exc 2 sq. m each .complete all as specified and directed.

S & F flush door shutters, 40 mm thick, solid core of block boards with construction, MR grade, commercial type with stiles, rails and lipping of timber as given in Group 2A and Group 2B of Annex B of IS 2202 (Part 1): 1999, both sides face panels of plywood as per IS 710: 2010, covered with decorative face veneer with lipping in both side faces complete all as specified and as directed.

M&L for preparing old decorated plastered or unplasterd surfaces of wall including cornices, pilasters and other wall features etc by brooming down or steel wire brushing and sand paper, scrapping down smoke soot, moulds, moss and efflorescent salts and trading oil and greasy spots etc and removing extra wall papdi ,peel off wall papdi by sand paper and making good with wall care putty as per existing thickness and applying one coat of 100 % Acrylic Exterior Emulsion paint complete, at any height including all necessary scaffolding and safety measures complete all as specified and directed.

M&L for 50mm thick PCC 1:2:4 type B1 with using 20 mm graded crushed stone aggregate as in plinth protection laid in panels (leaving 10mm gap) finished even and smooth without using extra cement, complete all as specified and directed by Engr-in-Charge.

M&L for Forming Construction (Dummy joints 50mm deep x 10mm wide, filled with sealing compound of Grade A

M&L for 75mm thick PCC 1:3:6 type C2 with using 40 mm graded stone aggregate as in sub floor laid in panels finished rough to receive top layer, complete all as specified and directed by Engr-in-Charge.

Material and labour for 30 mm thick glazed finished machine vibrated precast chequered cement concrete tiles (coloured) as in floor of size 300 x 300mm set and jointed with neat cement slurry and pointed in white/coloured cement to match the surface laid over and including 20mm thick screed bed in CM(1:6) complete all as specified and as directed by the Engr-in-Charge.

Resecuring or easing and adjusting without taking down of shutter of any description for the Area not exceeding 1.00 sqm each complete all as specified.

Resecuring or easing and adjusting without taking down of shutter of any description for the Area exceeding 1.00 sqm but n.exc 2.00 sqm each complete all as specified.

Refixing of shutter of any description in same opening complete for the Area not exceeding 1.00 sqm each all as specified and as directed Note :The item for 'refixing' includes taking down, easing and adjusting and also refixing/welding of builders hardware as required including renewal of unserviceable screws, etc. Renewal of builder's hard ware articles, if specially ordered, shall be paid for at 'supplied only' rates

Refixing of shutter of any description in same opening complete for the Areaexceeding 1.00 sqm but n.exc 2.00 sqm each all as specified and as directed Note :The item for 'refixing' includes taking down, easing and adjusting and also refixing/welding of builders hardware as required including renewal of unserviceable screws, etc. Renewal of builder's hard ware articles, if specially ordered, shall be paid for at 'supplied only' rates

supply only 100mm long Butt hinges, medium weight, cold rolled mild steel

supply only 150 mm long extruded aluminium alloy handles, fabricated type, anodised complete all as specified

S&F Fixed in repair Vitreous China urinals, Half stall type white, with grating and union for ischarge pipe complete including providing and fixing plugs, bedding urinal against wall in cement mortar 1:2, securing urinal to plugs with and including 60mm long brass screws, pointing around urinal back in cement; flush pipe, grating and Union for discharge pipe. (Exclusive of fixing supply pipe to flushing cistern, trap and waste pipe)

S & F repairs 4mm thick plain Sheet glass, ordinary quality and glazing with oil putty and pins in square n exc 0.5 sq. m in each pane on wooden/steel joinery in cluding hacking out complete all as specified

S&F butt hinges, extruded aluminium alloy with galvanised mild steel hinge pin anodised 100mm size type C-21

S & F in Repairs brass spindle with PVC washer suitable for CP piller tap, CP bib tap,angle cock all as specified and directed

S&F in repairs PVC bend for 10 Ltr capacity PVC valveless, syphonic action type flushing cistern, low level.

S&F in repairs PVC handle for 10 Ltr capacity PVC valveless, syphonic action type flushing cistern, low level.

S&F in repairs PVC float for 10 Ltr capacity PVC valveless, syphonic action type flushing cistern, low level.

S&F in repairs PVC syphon for 10 Ltr capacity PVC valveless, syphonic action type flushing cistern, low level.

S&F in repairs SS (1mm th) Kitchen plate rack of size 24" x 36" x 10" including all fittings and fixtures complete including making good the disturbed surfaces complete all as specified

M&L preparing new or previously untrated surfaces of steel and steel Based Surfaces of any description not otherwise described, over 10cm Width or Girth and applying two coat of synthetic enameled paint over a coat of red oxide zinc chrome primer complete all as specified and as directed.

S&F in repairs rubber gasket for 10 Ltr capacity PVC valveless, syphonic action type flushing cistern, low level.

Rate quoated above items item no.01 to 101 here in before inclusive provision as under :Making arrangement for establishment of centralized complaint centre in the existing building as under :- (a) Infrastructure required in Complaint cell i.e. telephone, furniture, stationary, transport and other necessary items/materials to establish a new complaint centre able to receive and manage complaints from the users by all means ie Manual complaint mechanism, Telephonic complaints mechanism, SMS complaint Mechanism and e-mail complaint mechanism and to maintain a consolidated list of complaints and its redressal mode indicating all its relevant data. (b) Computer data operator shall be able to manage all the necessary activities and having qualification as Graduate in any discipline with minimum one year certificate course of computer applications (from a Govt recognized institute), (c ) Provision and maintenance of all tools, plants, equipment and safely gear required for tradesmen under this contract (d) Provision of communication facilities to supervisor and tradesmen. (e) Monitoring and management of complaints report from generation to execution of complaint including pending complaints. (f) Updating status of lodged complaints before change of eight hour shift. (g) Provision of motorized conveyance for deployment to all tradesmen under this contract. (h) Basic inputs to be noted from the complainants will be locality, Building No, Qtr No, Name and Rank of complaint and exact nature of complaint and mobile No/ telephone (j) On lodging the complaint, the Complaint No will be assigned for reference . Also system should indicate an approximate time for repairs. Accordingly a corresponding complaint slip shall be generated by the system with all relevant info. Complaint slip should be printed in triplicate and to be handed over immediately to Supervisor who shall detail appropriate tradesmen for repair with required materials/store. One copy of complaint shall be retained in complaint centre and two copies with tradesmen. (k) On both copies of complaint slip, status of the complaint attended shall be endorsed by the complaint/user. One copy to be retained by the complainant and second copy to be with tradesmen for handing over in the complaint centre. Reasons for non attending of complaint etc shall be recorded alongwith estimate of expected time to attend and rectifying the complaint. (l) At the end of each day, summary of complaints shall be prepared and generated indicating No of complaints lodged, attended in time, Reasons for not attending , probable time required for attending the pending complaints etc (m) JE in charge of MES will review the complaints recorded in the system daily and will carry out personal inspection of complaints attended and its status and will take remedial measures in this regard. (n) AGE will visit the complaint cell at least thrice a week and GE at least once a weak to check the efficacy of the system and record their remarks accordingly. Note : Contractor shall be responsible for followings :- (i) Installation of landline telephone connection with internet broadband facility, obtaining SIM cards for mobile phones for supervisor and workers, deployed by the contractor. (ii) Implementation of Bio-metric system for attendance of supervisors and workers, deployed by the contractor.. (iiii) Payment of telephone bills, internet charges, mobile bills, expenses etc shall be borne by the contractor and no claim whatsoever on this account will be admissible by the department.

Guru Charan Mahata (BID ID -3126050)

MS R.K.ENTERPRISE (BID ID -3126753)