Printing of Spot bills and Allied works in Cuncolim Curtorim Navelim and Velim Constituencies under SDII RevenueN.R.W WD IVDDW Borda Margao.

and supply of standard and customized reports including Ledger Reports, Bill Summary Reports, Arrears Reports, Faulty Meter Reports, Category-wise Revenue Reports, Comparative Billing Statements, DCB Statements, Monthly Revenue Statements and any other reports as directed by the Engineer-in-Charge. Delivery of hard copies and soft copies of reports and billing records to and from departmental offices periodically.Providing APIs and integration services with nominated banks, approved payment gateways and other authorized payment systems for online bill payments. Processing, reconciliation and updation of payment details received through online payment channels, bank counterfoils, book adjustments and other approved modes of payment. Electronic barcodebased sorting of bills, sorting of paid bills, compilation, verification and updating of payment records in the billing database. Providing APIs, web services and integration facilities with departmental applications,government platforms and other authorized third-party systems as required by the Department. The scope shall include synchronization, exchange and updation of data for seamless interoperability, automation of business processes and ease of access to information.Providing dedicated technical and support staff for coordination with departmental offices and field meter readers, resolution of software and hardware related issues, processing and management of billing data, generation and issue of duplicate bills, corrected bills, installation bills and other consumer billing services. The agency shall provide necessary helpdesk support and technical assistance for smooth functioning of the billing system. Providing SMS and e-mail notification services to consumers having registered mobile numbers and e-mail IDs for generation of new bills, payment acknowledgements, arrears notices, disconnection notices, consumer awareness campaigns and other messages as instructed by the Department, including all communication and transmission charges.

Providing secure role-based access to the application software to authorized departmental officials for monitoring, supervision, reporting and administrative functions. The agency shall periodically hand over complete billing databases, consumer records, transaction data, reports and related digital records to the Department in the prescribed format. All consumer, billing, payment, meter reading, transaction and related data generated, processed or maintained under the contract shall remain the sole property of the Department. The agency shall ensure periodic backup of all data and provide unrestricted access to authorized Department officials at all times. Upon expiry, termination or completion of the contract, the agency shall, without any additional cost, migrate and transfer the complete database, including consumer master data, billing history, payment history, meter reading records, reports, audit logs, document repositories, source data files and all associated metadata, to the Department's servers or Department-approved server/cloud infrastructure in open and industry-standard formats. The agency shall provide all necessary technical assistance, documentation, database structures, APIs and support required for successful migration and transition to the Department or any agency nominated by the Department. No data shall be withheld, restricted, encrypted in a manner preventing access, or rendered inaccessible upon completion of the contract.The item shall include all manpower, software, hosting infrastructure, cloud services, server space, licenses, security certificates, communication charges, consumables, transportation, maintenance, technical support, data processing activities, integration services and all other incidental costs necessary for successful execution of the work and fulfillment of the contractual obligations.

Generation, printing and issuance of water bills by visiting consumer premises on a door-to-door basis for carrying out meter reading activities, recording the current water meter reading, verifying consumer and meter details, entering the collected data into the Government-issued Spot Billing Machine (SBM), generating the bill based on the recorded consumption, printing the bill using the portable thermal printer and delivering the printed bill to the consumer at the premises. The scope shall also include recording meter observations, capturing reasons for nonreading, inaccessible meters, locked premises or abnormal meter readings, as applicable, and promptly reporting any observed irregularities such as suspected unauthorized water usage,meter tampering, bypass connections, unauthorized alterations to service connections, damage to departmental assets, or any other anomalies noticed during field visits to the designated departmental authority for further necessary action.