Karnataka

To Be Opened

Goods

Software and IT Solutions

Procurement of additional CCC- Customer Care center licenses for dialer and CRM - Customer Relationship Management application for the Customer Care Center at BESCOM, GESCOM and MESCOM

Bangalore Electricity Supply Company Limited

BESCOM Corporate Office ICTMIS section Bengaluru | Bengaluru Urban, Karnataka

Amount: Refer DocsCloses: 27 Apr 2026Closed

Timeline

Published17 Apr 2026
Closed27 Apr 2026

Tender Value

Refer Docs

Closing Date

27 Apr 2026, 10:30 pmClosed

Tender Inviting Authority

Office Inviting Bids

Bangalore Electricity Supply Company Limited

Contact Person

C K SREENATH

Office Number

Work Description

Procurement of additional CCC- Customer Care center licenses for dialer and CRM - Customer Relationship Management application for the Customer Care Center at BESCOM, GESCOM and MESCOM

Tender Information

Tender ID

BESCOM/2026-27/IND0238

Reference Number

BESCOM/2026-27/IND0238

Tender Type

Open

Product Category

Software and IT Solutions

Form of Contract

Electronic Documents, First(One Cover)

Location

BESCOM Corporate Office ICTMIS section Bengaluru

Source Website

Subscribe to view

Documents Required

3 documents required · 0 mandatory · 3 optional

Technical Bid

OptionalAnnual Turnover Certificate

OptionalCompany Registration Certificate

OptionalSmall Scale Industries Certificate

Eligibility Criteria

Tenderers should not be associated, or have been associated in the past, directly or indirectly, with a firm or any of its affiliates which have been engaged by the Purchaser to provide consulting services for the preparation of the design, specifications, and other documents to be used for the procurement of the goods to be purchased under this Invitation of Tenders.

Bidders shall not be under a declaration of ineligibility for corrupt and fraudulent practices issued by Government of Karnataka

It shall be the responsibility of the Bidder to ensure credit of Tender Processing Fee and EMD into the respective receiving bank accounts of e-Procurement on or before the last date and time of bid submission.

EMD Payments through e-Payment mode shall be made as one single transaction and payments made in part are liable for rejection.

The tenderer should be a OEM or OEM authorized System Integrator

In case of authorized representative/dealer of a manufacturer - The manufacturer furnishes authorization in the prescribed format assuring full guarantee and warranty obligations as per General Conditions of Contract and Special Conditions of Contract. Manufacturers Authorization Form to be provided as per Section XIII of Tender Document.

In case of authorized representative/dealer of a manufacturer - The tenderer, as authorized representative/dealer , has supplied, installed and commissioned satisfactorily at least xxxxx % of the quantity similar to the type specified in the Schedule of Requirements in any one of the last three years which must be in satisfactory operation for at least xxxxx months on the date of tender opening. Certificates to be provided as per Section XII of Tender Document.

The legal status, place of registration and principal place of business of the company or firm or partnership.

Details of experience and past performance of the tenderer on equipment offered and on those of similar nature within the past three/five years2 and details of current contracts in hand and other commitments.

A detailed description of the essential technical and performance characteristics of the goods.

A list giving full particulars, including available sources and current prices, of spare parts, special tools, etc., necessary for the proper and continuing functioning of the goods for a period of two years, following commencement of the use of the goods by the Purchaser.

Fee & Financial Details

Tender Fee Amount

₹500

EMD Fee Amount

Exempted

Important Dates

Last Activity

17 Apr 2026

Published

17 Apr 2026

Download Ends

20 Apr 2026

BOQ Preview

•

CCC License cost including one time installation, commissioning and ATS for 5 years

Documents

Tap a document below to read it instantly. You can also download everything as a ZIP if you prefer.

NIT Documents

CCC EOI_17_04_2026.pdf

Others - EOI • 0.30 MB

Ready to Participate?

Download all tender documents and submit your bid

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Karnataka

To Be Opened

Goods

Software and IT Solutions

Procurement of additional CCC- Customer Care center licenses for dialer and CRM - Customer Relationship Management application for the Customer Care Center at BESCOM, GESCOM and MESCOM

Bangalore Electricity Supply Company Limited

BESCOM Corporate Office ICTMIS section Bengaluru | Bengaluru Urban, Karnataka

Amount: Refer DocsCloses: 27 Apr 2026Closed

Timeline

Published17 Apr 2026
Closed27 Apr 2026

Tender Value

Refer Docs

Closing Date

27 Apr 2026, 10:30 pmClosed

Tender Inviting Authority

Office Inviting Bids

Bangalore Electricity Supply Company Limited

Contact Person

C K SREENATH

Office Number

Work Description

Procurement of additional CCC- Customer Care center licenses for dialer and CRM - Customer Relationship Management application for the Customer Care Center at BESCOM, GESCOM and MESCOM

Tender Information

Tender ID

BESCOM/2026-27/IND0238

Reference Number

BESCOM/2026-27/IND0238

Tender Type

Open

Product Category

Software and IT Solutions

Form of Contract

Electronic Documents, First(One Cover)

Location

BESCOM Corporate Office ICTMIS section Bengaluru

Source Website

Subscribe to view

Documents Required

3 documents required · 0 mandatory · 3 optional

Technical Bid

OptionalAnnual Turnover Certificate

OptionalCompany Registration Certificate

OptionalSmall Scale Industries Certificate

Eligibility Criteria

Bidders shall not be under a declaration of ineligibility for corrupt and fraudulent practices issued by Government of Karnataka

EMD Payments through e-Payment mode shall be made as one single transaction and payments made in part are liable for rejection.

The tenderer should be a OEM or OEM authorized System Integrator

The legal status, place of registration and principal place of business of the company or firm or partnership.

A detailed description of the essential technical and performance characteristics of the goods.

Fee & Financial Details

Tender Fee Amount

₹500

EMD Fee Amount

Exempted

Important Dates

Last Activity

17 Apr 2026

Published

17 Apr 2026

Download Ends

20 Apr 2026

BOQ Preview

•

CCC License cost including one time installation, commissioning and ATS for 5 years

Documents

Tap a document below to read it instantly. You can also download everything as a ZIP if you prefer.

NIT Documents

CCC EOI_17_04_2026.pdf

Others - EOI • 0.30 MB

Ready to Participate?

Download all tender documents and submit your bid