Implementation of Spot billing for water supply consumers for the State of Goa.

Processing the water billing data. Make necessary addition/modification of consumer data. Syncing of consumer data on the spot billing machines. Generation of standard periodical reports. Process the payment details including processing of counterfoils received from Banks and subdivisions. Electronic bar code based sorting of bills. Sorting of Paid Bills. Compiling and updating of payment details of paid bills. Printing and issuing of duplicate bills/corrected bills along with bill related customer grievance redressal. Coordination of tech team for tech/hardware related issues, coordination with data entry team for processing of water billing, data management. Coordination with the meter readers and with the Department. S.M.S notification on generation of new bills to the consumers. Sending of soft copy of bills via e-mail to the consumers. Supply of consumables, all necessary stationery, paper roles for bill printing and reports. Delivery of hard copies & soft copies to and from the PWD office periodically. Providing of remote access to the server for department officials. Supply the Printing Machine along with the mobile handset. All maintenance of the printing machine as well as the mobile phones, so as to keep the equipments in perfect working conditions, on a regular and timely basis. Any damage, inclusive of damage due to accidental falls, water seepage, damage to screen etc, to either the printing machine or the mobile, replace the damaged equipment immediately so as to avoid hindrance to the billing process. Supply SIM cards for the spot billing machine and make requisite payments of monthly data charges.. Software has to include the complete billing software suite which should have Meter Reader App, Consumer App, Supervisor App, Monitoring Interface, Reporting Interface, periodic upgrades, security upgrades, additional features updated from time to time, periodic major overhauls of software, Server space licenses, requisite Certificates, dedicated Tech Support Engineer etc. including software licensing and all related charges. Minimum of 2 Nos-computer and a printer at every Revenue Sub-Division Office during the contract period. Development of API (Application programming interface) and other requisite sooftware for facilitating Payment on realtime basis through BBPS for various online application such as BHIM, Google pay, goa online etc in coordination with offline payment collection centres of department and various credit societies/banks. Hand over of the soft copy of 'billing data in their possession periodically and complete data before final bill is prepared.