Bihar

AOC

Goods

IT-Related-works

RFP FOR ESTABLISHMENT OF CALL CENTRE FOR LABOUR HELPLINE FOR DEPARTMENT OF LABOUR RESOURCES AND MIGRANT WORKERS WELFARE, PATNA, BIHAR

LABOUR RESOURCES AND MIGRANT WORKERS WELFARE DEPARTMENT

Patna, Bihar

Amount: Refer DocsCloses: 8 May 202621 Apr 2026Closed

Timeline

Published24 Mar 2026
Closed8 May 2026
Awarded25 Aug 2026

Bids

1 Bid25 Aug 2026

#	Company	Amount
1	M/s ALANKIT ASSIGNMENTS LIMITED ₹1.6 Cr 205 208 ANARKALI COMPLEX JHANDEWALAN EXTN NEW DELHI DELHI 110055 \| CENTRAL DELHI \| DELHI \| 110055	₹1.6 Cr

Corrigenda

Corrigendum

2 updatesLatest on 17 Apr 2026Submission Ends:21 Apr 20268 May 2026

Date changes

Download Ends21 Apr 20268 May 2026Submission Ends21 Apr 20268 May 2026Bid Opening22 Apr 202611 May 2026

Tender Value

Refer Docs

EMD Value

₹5 L

Closing Date

8 May 2026, 3:00 pmClosed

Issuing Authority

Name

SRI GANESH KUMAR JHA

Designation

ASSISTANT LABOUR COMMISSIONER

Phone

Address

BLOCK C, 4TH FLOOR, NIYOJAN BHAWAN, INCOME TAX ROUND ABOUT, JAWAHARLAL NEHRU MARG, PATNA 800001

Approving Authority

Name

SRI GANESH KUMAR JHA

Designation

ASSISTANT LABOUR COMMISSIONER

Work Description

RFP FOR ESTABLISHMENT OF CALL CENTRE FOR LABOUR HELPLINE FOR DEPARTMENT OF LABOUR RESOURCES AND MIGRANT WORKERS WELFARE, PATNA, BIHAR

Tender Information

Tender ID

127944

Reference Number

LWS/13/2026-02/2025-26 DATED 23.03.2026

Tender Type

Open Tender

Product Category

IT-Related-works

Location

Patna

Source Website

Subscribe to view

Eligibility / Pre-Qualification

• Legal Name and address of the bidding Company

• Incorporation status of the firm (public limited / private limited etc.)

• Year of Establishment

• Date of registration

• Details of company registration

• Name, Address, email, Phone nos. and Mobile Number of Contact Person

Procurement Details

Procurement Category

IT-Related-works

Pricing Type

ITEM RATE

Ranking Criteria

Tender Call Number

Documents Required

25 documents required · 25 mandatory

Technical Bid

RequiredProof of Tender Fee & Tender Processing Fee

RequiredPre-Qualification Criteria Sl. No.-1 (Legal Entity) as per RFP

RequiredPre-Qualification Criteria Sl. No.-2 (Turnover) as per RFP

RequiredPre-Qualification Criteria Sl. No.-3 (Net Worth) as per RFP

RequiredPre-Qualification Criteria Sl. No.-4 (Servicing large clients) as per RFP

RequiredPre-Qualification Criteria Sl. No.-5 (Blacklisting) as per RFP

RequiredPre-Qualification Criteria Sl. No.-6 (Earnest Money Deposit (EMD)) as per RFP

RequiredPre-Qualification Criteria Sl. No.-7 (Head Office/Branch Office) as per RFP

RequiredTechnical Qualification Criteria 1.3.1 S. No.1 (Existence) as per RFP

RequiredTechnical Qualification Criteria 1.3.1 S. No.2 (Turnover) as per RFP

RequiredTechnical Qualification Criteria 1.3.1 S. No.3 (Work Experience in terms of Value.) as per RFP

RequiredTechnical Qualification Criteria 1.3.1 S. No.4 (Work Exp. in terms of BPO Capacity) as per RFP

RequiredTechnical Qualification Criteria 1.3.1 S. No.5 (Certifications) as per RFP

RequiredTechnical Qualification Criteria 1.3.2 On roll employees in the form of Key Resources as per RFP

RequiredTechnical Qualification Criteria 1.3.3 Presentation as per RFP

RequiredForm 1: Bid Cover Letter as per RFP

RequiredForm 2: Particulars of the Bidder as per RFP

RequiredForm 4: Format for Declaration of Non-Black Listing as per RFP

RequiredForm 6: Format to share Project Citation/Case study as per RFP

RequiredForm 7: No Deviation Certificate as per RFP

RequiredForm 8: Total Responsibility Declaration as per RFP

RequiredForm 9: Operational capacity as per RFP

RequiredForm 10: Power of Attorney executed in favour of the Authorized signatory as per RFP

RequiredAny other document s if required as per RFP

Financial Bid

RequiredForm 11: Financial Bid Letter as per RFP

Fee & Financial Details

Tender Fee Amount

₹11,800

Tender Fee Payable To

Processing Fee: 590

EMD Fee Amount

₹5 L

EMD Fee Exemption Allowed

Yes

Pre-Bid Meeting

Meeting Place

MANTHAN HALL, 1ST FLOOR, B-WING, NIYOJAN BHAWAN, INCOME TAX ROUNDABOUT, JAWAHARLAL NEHRU MARG, PATNA

Important Dates

Last Activity

25 Aug 2026

Published

24 Mar 2026

Bid Opening

11 May 2026

Download Starts

25 Mar 2026

Download Ends

8 May 2026

Submission Starts

25 Mar 2026

Pre-Bid Meeting

2 Apr 2026

BOQ Preview

•

Installation of call centre including CRM software, Hardware infrastructure including computers, OS, Cloud data storage solution, antivirus, desk, chairs, tables, backup power supply, SSL VPN gateway etc.

•

Item description

•

Office running expenses including Call Centre staffing salary, electricity, water, housekeeping, maintenance, telephone bill, office stationary, staff transportation (if any), high speed internet operation, security of IT and premises, maintenance cost of hardware and other maintenance activities related to call centre

Stage Documents

Award of Contract

aoc.json

Purchase Order

Documents

Tap a document below to read it instantly. You can also download everything as a ZIP if you prefer.

NIT Documents

scan-.pdf

NIT • 0.42 MB

RFP Final 24.03.2026.pdf

NIT • 8.20 MB

Financial Sheet_LWS-13.xlsx

NIT • 0.01 MB

Ready to Participate?

Download all tender documents and submit your bid

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Company

M/s ALANKIT ASSIGNMENTS LIMITED

₹1.6 Cr

205 208 ANARKALI COMPLEX JHANDEWALAN EXTN NEW DELHI DELHI 110055 | CENTRAL DELHI | DELHI | 110055