Support & Deve. of LPG Appln

Sustenance Cost - Quarterly — AMC SERVICES FOR APPROVED MAKE SOFTWARE INCLUDES FOLLOWING:1. HELP DESK SERVICES-SUPPORT WILL BE AVAILABLE TO CLIENT ON TELEPHONE NUMBER: +91 20 67295353/AND EMAIL ID: SUPPORT(AT) APPROVED MAKE2. UPDATING OF STATUTORY COMPLIANCE AND MODIFICATION IN SOFTWARE: AMENDMENTS MADE TO VARIOUS STATUTES AND COMPLIANCE TO BE UNDERTAKEN, WHICH ARE COVERED IN THE SOFTWARE, IN RESPECT OF PAYROLL ACTIVITY.3. ENHANCEMENTS: ANY ENHANCEMENTS MADE IN THE SOFTWARE, PROVIDED TO CLIENT SHALL BE COMMUNICATED BY APPROVED MAKE. SUCH ENHANCEMENTS MAY INCLUDE, WITHOUT LIMITATION, MODIFICATIONS TO THE SOFTWARE THAT INCREASE ITS SPEED, EFFICIENCY, AND/OR EASE OF OPERATION. INSTALLING AND OPERATING ANY NEW RELEASE OR ENHANCEMENT. 4. OTHER SERVICES: NOTIFY CLIENT OF ANY MATERIAL DEFECTS OR MALFUNCTIONS IN THE SOFTWARE OR RELATED TO DOCUMENTATION THAT IT LEARNS FROM ANY SOURCE. SUPPLY OF COPIES OF THE SOFTWARE AND RELEVANT DOCUMENTATION REVISED TO REFLECT SIGNIFICANT UPDATES AND ENHANCEMENTS TO THE SOFTWARE MADE BY APPROVED MAKE.

Additional Development — SOFTWARE MODIFICATION/LOGIC MODIFICATION/GRAPHICS DEVELOPMENT AS PER REQUIREMENT AND TENDER TERMS AND CONDITIONS.

HelpDesk ManMonth — PROVIDING SUPPORT EXECUTIVE FOR A MONTH, INCLUDING ALL ASSOCIATED CHARGES. CHARGES SHALL INCLUDE MONTHLY LICENCE FEE FOR CRM TOOL, LICENCE FOR SCREEN SHARING APPLICATION, INTERNET CONNECTIVITY, SERVER CHANGES, STORAGE CHARGES, & HARDWARE CHARGES, ITEMS SHALL ALSO INCLUDE COST OF INFRASTRUCTURE LIKE PC, DESK, CHAIRS, AC, ELECTRICITY & WATER CHARGES ETC. REQUIRED FOR DISCHARGING HIS DUTIES. SUPPORT EXECUTIVE SHALL PROVIDE TELEPHONIC & EMAIL SUPPORT SERVICE FOR THE LISTED APPLICATIONS AS PER THE JOB RESPONSIBILITIES & OTHER TERMS DEFINED IN THE TENDER. SUPPORT EXECUTIVE SHALL ALSO GENERATE NECESSARY REPORTS FOR SUBMISSION ON DAILY BASIS OR ON MONTHLY BASIS OR AS INSTRUCTED. THE SUPPORT EXECUTIVE SHALL COMPLY WITH ALL INSTRUCTIONS ISSUED BY HPCL THROUGH THE SUPPORT MANAGER OF THE VENDOR, WITHIN THE SCOPE OF THE TENDER TERMS.