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Eligibility, documents, scope and key termsEligibility, required documents, scope of work and key terms of this tender, in one click.
| # | Company | Amount | Rank | Status |
|---|---|---|---|---|
| 1 | L1₹8.6 LAccepted-Finance H NO 07 SHIVAJI NAGAR PATHANKOT 145001 | PATHANKOT | PATHANKOT | PUNJAB | 145001 | L1 | Accepted-Finance Being L1 | |
| 2 | L2₹8.7 L+₹16,080 (1.88%)Accepted-Finance | L2 | Accepted-Finance Being not L1 |
| Sl No | Description | Qty | Unit | M/s Shakti Electric Works L1 | M/S GOLDEN CONSTRUCIONS L2 |
|---|---|---|---|---|---|
| 1.00 | Easing of window shutters/CB (One unit shall comprise of one complete window/CB/Showcase irrespective of number of leaves) to ensure smooth closing/opening including tightening of hinges, adjustement of tower bolts, sliding bolt and handles etc complete all as specified. | 15 | Each | 40 ₹600 Lowest | 50 ₹750 |
| 2.00 | All as per Srl Item No 1 here-in-before but door shutters (Panelled,Skeleton and PVC doors). | 10 | Each | 80 ₹800 Lowest | 90 ₹900 |
| 3.00 | Petty repair to PVC/Panelled/skeleton door shutters by making minor adjustment to hinges etc easing shutter incl taking down of shutter if required and refixing in same position including welding to angle iron chowkhats | 10 | Each | 80 ₹800 Lowest | 90 ₹900 |
| 4.00 | Welding in repairs not exceeding 2.5 cm in length & thickness of metal to be welded not exceeding 6 mm complete all as specified including material & labour. | 25 | Each | 60 ₹1,500 Lowest | 80 ₹2,000 |
| 5.00 | S & F in repair aluminium anodised barrel tower bolt 200 mm complete all as specified | 25 | Each | 80 ₹2,000 Lowest | 100 ₹2,500 |
| 6.00 | S&F in repair Aluminium anodised, barrel tower bolts 150 mm long, complete all as specified | 35 | Each | 70 ₹2,450 Lowest | 90 ₹3,150 |
| 7.00 | S&F in repair 250 mm Aluminium alloy, anodised, sliding door bolt with hasp, staple (bolt type) and fixing clips of sheet, cast or extruded sections and fixing bolts and sliding bolts of extruded sections or cast-aluminium alloy complete all as specified. | 15 | Each | 350 ₹5,250 Lowest | 400 ₹6,000 |
| 8.00 | S&F in repair 150mm Extruded aluminium alloy handles, fabricated type, anodised complete all as specified | 50 | Each | 80 ₹4,000 Lowest | 100 ₹5,000 |
| 9.00 | S & F in repair 100 mm MS butt hinges, medium weight cold rolled fixed with screws or welded on wooden or steel frame complete all as specified. | 10 | Each | 80 ₹800 Lowest | 100 ₹1,000 |
| 10.00 | S & F in repair 300 mm MS ordinary rat tail rod pattern springs incl roller and roller plate complete (Helical door spring) Make Ritz or equivalent as approved welded to steel chowkets . | 20 | Each | 220 ₹4,400 Lowest | 250 ₹5,000 |
Tender Value
₹9 L
EMD Value
₹18,000
Closing Date
13 Aug 2025, 6:00 pmClosed
Eligibility, documents, scope and key termsEligibility, required documents, scope of work and key terms of this tender, in one click.
AGE(I) DALHOUSIE PIN-176305
AGE(I) DALHOUSIE
DAY TO DAY MAINTENANCE COMPREHENSIVE REPAIR TO MD ACCN AT DALHOUSIE CANTT
2025_MES_712170_2
9115/2025-26/E8
Open Tender
Miscellaneous Works
Item Rate
180 days
AGE(I) DALHOUSIE
AS PER TENDER DOCUMENTS
8 documents required · 8 mandatory
₹500
Yes
AGE(I) DALHOUSIE
₹18,000
Yes
AGE(I) DALHOUSIE
20 Aug 2025
16 Jul 2025
20 Aug 2025
16 Jul 2025
13 Aug 2025
30 Jul 2025
16 Jul 2025 - 25 Jul 2025
25 Jul 2025
Amount
Easing of window shutters/CB (One unit shall comprise of one complete window/CB/Showcase irrespective of number of leaves) to ensure smooth closing/opening including tightening of hinges, adjustement of tower bolts, sliding bolt and handles etc complete all as specified.
All as per Srl Item No 1 here-in-before but door shutters (Panelled,Skeleton and PVC doors).
Petty repair to PVC/Panelled/skeleton door shutters by making minor adjustment to hinges etc easing shutter incl taking down of shutter if required and refixing in same position including welding to angle iron chowkhats
Welding in repairs not exceeding 2.5 cm in length & thickness of metal to be welded not exceeding 6 mm complete all as specified including material & labour.
S & F in repair aluminium anodised barrel tower bolt 200 mm complete all as specified
S&F in repair Aluminium anodised, barrel tower bolts 150 mm long, complete all as specified
S&F in repair 250 mm Aluminium alloy, anodised, sliding door bolt with hasp, staple (bolt type) and fixing clips of sheet, cast or extruded sections and fixing bolts and sliding bolts of extruded sections or cast-aluminium alloy complete all as specified.
S&F in repair 150mm Extruded aluminium alloy handles, fabricated type, anodised complete all as specified
S & F in repair 100 mm MS butt hinges, medium weight cold rolled fixed with screws or welded on wooden or steel frame complete all as specified.
S & F in repair 300 mm MS ordinary rat tail rod pattern springs incl roller and roller plate complete (Helical door spring) Make Ritz or equivalent as approved welded to steel chowkets .
S&F in repair aluminum floor door stopper of size 75 mm with two rubber legs all as specified and directed
M&L for 3 mm thick plain glass fixing and glazing with oil putty/nails wire including hacking out old broken glass in wooden/steel frame complete all as specified and directed
S & F in repair galvanised mild steel wire cloth nominal dia of wire 0.56mm and average width of aperture 1.00mm in wooden/steel frame complete all as specified and directed
S&F in repairs for stainless steel 25 mm dia curtain rod fixed in with side brackets (both side)or end brackets, complete all as specified.
S&F in repair peg set of six made of stainless steel complete all as direcred and specified
M&L for plastering in patches not exceeding 3 sqm in each patch, 15 mm thick in cement mortar 1:4, finished even and smooth (without using extra cement) including taking down plastering and three coats of cement base paint to match with existing surface finish complete all as specified.
M&L for renewing of ceramic/glazed tiles 6 to 8 mm thick in patches with new tiles of same existing patterns and size, area not exc 5 Sqm incl removing and cleaning old tiles preparing beds and laying or setting, jointing and pointing new or old tiles complete all as specified.
M&L for repairing of RCC projections, chajjas , roofs, facia etc. in patches not exceeding 3 Sqm in each patch by necessary preparation i.e. scrapping, cutting, chiseling, derusting and cleaning exposed reinforcement, sufaces of damaged, loose RCC surfaces and applying one coat of cement slurry and filling the surfaces with cement concrete (1:1.5:3) using 12.5mm graded crushed stone aggregate and reinforced with welded mesh of weight exc 2kg per sqmtr but n.exc 3kg/sqm with or without facia and finished with cement sand mortar (1:3) using coarse sand in patches are n.exc 70mm including applying two coats of finishes to match with the existing surfaces in at any height complete all as specified. Note:- Cost of formwork and welded mesh shall be deemed to be included in unit rate quoted by the contractor.
Taking up or down steel water tubing and connections including cleaning for refixing or removal to store for bore of pipe 15mm bore dia all as specified and directed.
Taking up or down steel water tubing and connections including cleaning for refixing or removal to store for bore of pipe 20mm bore dia all as specified and directed.
S&F medium grade steel water tubing, 15 mm bore galvanised with all fittings such as Union , Tank nipple with tank fittings and socket, elbow, nipple etc. and fixed complete to walls or laid in floors all as specified and directed
S&F medium grade steel water tubing, 20 mm bore galvanised with all fittings such as Union , Tank nipple with tank fittings and socket, elbow, nipple etc. and fixed complete to walls or layed in floors all as specified and directed
S&F in repair only GI fittings without GI pipe such as; union, socket, Tee, elbow, nipple, plug, tank nipple, reducer of size 6" & 4" long, all fittings for 15 mm bore pipe complete all as specified and directed.
S&F in repair only GI fittings without GI pipe such as; union, socket, Tee, elbow, nipple, plug, tank nipple, reducer of size 6" & 4" long, all fittings for 20 mm bore pipe complete all as specified and directed.
Removal of air lock, blocking in water pipes/bib taps/stop valve incl cleaning pipes as requried and as directed to ensure proper flow of water complete all as specified.
S & F in repair 20mm bore ball cock high pressure of PTMT with epoxy coated aluminium rod and high density plastic ball screwed for iron pipe and fixed (min wt 210 gm) complete all as specified
S & F in repair 15 mm bore ball cock high pressure of PTMT with epoxy coated aluminium rod and high density plastic ball screwed for iron pipe and fixed (min wt 210 gm) complete all as specified
S&F in repairs 20mm of stainless steel ball valve (Heavy duty) incl all necessary fitting if required at site complete all as specified and directed
S&F in repairs 15mm of stainless steel ball valve (Heavy duty) incl all necessary fitting if required at site complete all as specified and directed
Cleaning of over head tank of any description and any capacity descaling, washing complete with soap solution and removing vegetation around the over head tank/plate form including opening and reconnecting with GI tubing as site requirement complete all as directed by Engineer-in-Charge
S&F in repair PVC white low level flushing cistem 10ltrs capacity with all fittings syphonic action push stype with inlet ball valve and float incl PVC flush pipe, ball valve, handle, MS bracket etc complete all as specified.
Petty repair to leaking flushing cistern low/high level, incl adjustment in the internal fitting repair to PVC bends pipe, flush pipe etc all as per directed by Engineer-in-Charge
S&F in repairs PVC flush pipe of 32 mm dia with two Nos check nuts for connecting low level flushing cistern to EWC complete all as specified.
S&F in repairs PVC syphon complete for low level flushing cistern complete all as specified.
S&F in repairs flush handle with adjustable lever and hook for low level flushing cistern complete all as specified.
S&F in repair, viterous china squatting pan of pattern long pan, size 580x440mm, white with intergral footrest including 'P' or 'S' trap front and back inlet any pattern including provision of lime concrete bedding complete all as specified.
S&F in repair vitreous china ware wash hand basin white flat back size 550mm x 400mm excl taps, waste chain and plug and porecelain stopper but incl bracket and cutting for and pinning in ends of brackets or erecting stand.
S&F in repair waste Coupling Suitable for Existing WHB/Sink all as specified
S & F in repairs waste pipe suitable for Existing WHB/Sink/Urinal etc. all as specified
Petty repair to stop leaking of PTMT Bib tap/ Pillar tap/Stop cock by suitable jumper washer and etc, complete all as specified
Petty repair to stop leaking of CP Brass Bib tap/ Pillar tap/Stop cock/ by suitable spindle and etc, complete all as specified
S&F in repairs for 15 mm bore bib taps of PTMT any colour high pressure screwed for iron pipe and fixed(Minimum weight 15mm-90 gms)
S&F in repair Bib taps cast copper alloy chromium plated with crutch or butterfly handle screwed down, screwed for iron pipe or for brass ferrule 15mm bore, complete all as specified and directed.
S&F in repair pillar tap, cast copper alloy, with capstan heads, 15mm bore dia of pipe chromium plated screwed down high pressure with long screwed shanks and fly nuts screwed for iron pipe complete all as specified and directed
S&F in repair PVC connection, 60cm long, 15mm in size with PTMT nust and PVC washers at both ends complete all as specified
S&F in repair 15mm Angle/stop/gate valves, fancy type chromium plated, screwed down, high pressure with crutch or butter fly handle screwed at two right angles ends for both iron pipe complete all as specified
S&F in repair stop/gate valve,15 mm cast copper alloy chromium plated fancy type with long shank & cup (concealed type) with capstan heads, screwed down, high pressure, with crutch or butterfly handle screwed for 15mm bore iron fixed complete
S&F in repair brass chromium plated shower rose of 125mm size, with or without swivel joints including fixing to GI pipe complete all as specified
S&F in repair stainless steel tubular towel rail 20mm dia , D type, 60cm long between flanges complete all as specified
S&F in repair Soap dish stainless steel chromium plated fixed with brass screws and rawl plug complete all as specified .
S & F in repair CP grating 125mm dia circular of approved make and fixing with cement mortar 1:3 on Nahani Trap or floor trap complete all as specified.
Dismantling of cast iron or reinforced fixed vertical or concrete drain pipes, jointed in cement mortar and taking out of trenches, if required, complete all as directed and specified.
Supply and fix cast iron soil, waste and vent pipe of bore 100mm , sand cast type in any length with or without ears with cement joints fixed to wall including all fittings/fixtures complete all as specified and directed.
Supply and fix cast iron soil, waste and vent pipe of bore 75mm , sand cast type in any length with or without ears with cement joints fixed to wall/laid in trenches including all fittings/fixtures complete all as specified and directed.
M&L CI floor trap with grating including grating, jointing to waste pipe, fixed in cement concerte type B1(1:2:4), dia of out let 75mm complete all as specified.
Cleaning of floor trap and applying of cement around the floor trap with sealant compound for arresting the seepage all as specified and directed by Engr-in-Charge. Make:- WACKER SILICONES (GP Silicone Sealant )
S&F oval access door of any description and size, fixed to missing cast iron pipe complete all as specified and directed.
S&F in repair grating doom 125mm dia with waste hole of steel fixed on floor/nahani trap with cement mortar, complete all as specified.
S&F in repair stainless steel waste coupling for S.S Sink 32 mm to 40 mm dia set with rubber washer plug etc complete
S&F in repair sheet glass shelf assembly consisting of 5.5 mm thick sheet glass shelf 12 cm wide with chromium plated bracket guard and railing 60 cm long, complete all as specified.
S&F in repair rubber door seal 32mm wide and 900 mm long with Aluminium strip of size 19mm wide fixed with machine steel screw with washer, complete all as specified and directed.
Repair of leakage of Small fittings galvanized iron medium grade such as socket, elbow, nipple, for 15mm bore pipe complete all as specified.
Repair of leakage of Small fittings galvanized iron medium grade such as socket, elbow, nipple, for 20mm bore pipe complete all as specified.
Supply and fixing in repair Galvanised iron medium grade fittings as under suitable for 15mm bore pipe complete all as specified :- Union
As per ser No 65, Tee
Supply and fixing in repair Galvanised iron medium grade fittings as under suitable for 20mm bore pipe complete all as specified :- Union
As per ser No 67, Tee
S&F in repair extruded aluminum alloy handle, fabricated type, anodized 125mm size, complete all as specified.
S&F in repair Aluminum, anodized, barrel tower bolts of extruded section 100 mm long, complete all as specified.
S&F in repair Aluminium alloy, anodised, sliding door bolt 300mm long, with hasp, staple (bolt type) and fixing clips of sheet, cast or extruded sections and fixing bolts & sliding bolts of extruded sections or cast aluminium alloy, complete all as specified.
S&F in repair Butt hinges medium weight, cold rolled mild steel 75mm size,with or without taking off shutter complete all as specified.
S&F in repair SS towel Rail 600mm long "D" type complete all as specified and directed.
S&F in repair Steel window handles left/right, and peg stay including welding to base plate, pin and handle/brackets complete all as specified.
S&F in repair Shelf of PTMT fixed with and including Chromium plated brass screws and wooden/plastic cleats (Minimum weight 300 gms) complete all as specified. Make :- Pragag/polytuff
S&F in repair for CP towel ring of standard quality complete all as specified and directed.
S&F in repairs PVC tank cover/lid of any decription (simple/threaded) for 500/1000 ltr over head tank complete all as specified.
S&F continous (piano) hinges in repairs, mild steel , bright finish or electrogalvanised with width of flap 30mm complete all as specified.
S&F in repairs 125 mm Hasp and staple, safety type, aluminium anodised hinge pin including bolt to hinge plate and fixed with screws
M&L for painting of old wooden surface of any description, not otherwise described and two coat of synthetic enamel paint.
Taking down cement plaster on brick wall upto any height(max of triple storey) and ceilings including raking out joints hacking for key srcubbing down with water complete all as specified and as directed
M&L15mm thick rendering in cement mortar 1:6 on fair faces of brick work surace rendering is to be even and smooth with out using extra cenent complete all as specified and directed
M&L15mm thick rendering in cement mortar 1:4 on fair faces of brick work surace rendering is to be even and smooth with out using extra cenent complete all as specified and directed
M&L 5 mm thick cement plaster in cement mortar 1:3 on celling surfaces finished even and smooth without using extra cement complete all as specified and directed.
M&L for Preparation new surface of wall and applying two coat of oil emulsion distemper over a coat of 3 mm thick wall putty complete all as specified and directed.
Preparation of new plastered surface of external wall and chajjas and making the surface smooth with sand paper and priming the surface with alkali resistance primer paint for external surface, over primed surface applying two coat of cement base paint incl curing complete all as specified & directed.
M&L for three coats of white wash on newly plastered surfaces of ceiling including prepration of new surfaces complete all as specified and directed.
Cutting chases, pinning in, making good to facing where reqd and pointing in CM 1:3 to ends of edges of landing etc and cutting chases for concealed water tubing and making good cutting exc 10 cm but n.exc 20 cm girth.
Demolition of cement Concrete(unreinforced) in ground floors and pavings n exc 15 cm thickness (below or above ground level) or as in sunken complete.
Supply & Fixing in replacement of Switch piano, flush button, single pole one way 6 Amps complete all as specified and directed by Engr -in -charge
Supply & Fixing in replacement of Socket outlet 3 pin, 6 amps flush type complete all as specified and directed by Engr-in-charge.
S & F in replacement of socket outlet 16 Amp & 5 Amp, 2-in-1, controlled by one switch (ISI marked) complete all as specified and directed by Engineer-in-Charge.
Supply & Fixing in replacement of Switch piano, flush button, single pole one way 16 Amps complete all as specified and directed by Engr-in -charge.
Supply &Fixing in replacement of Ding Dong door bell ,buzzer AC 230 volts complete all as specified and directed by Engr-in -charge.
Supply &Fixing in replacement of Bell push switch 5 Amps single pole one ways complete all as specified and directed by Engr-in -charge.
Supply and fixing heating element 1.5 KW triangle type for Geysers.complete all as specified and directed by Engr-in -charge.
Supply and fixing heating element 1.5 KW round type for Geysers complete all as specified and directed by Engr-in -charge.
Supply and fixing heating element 2.0 KW triangle type for Geysers complete all as specified and directed by Engr-in -charge.
Supply and fixing heating element 2.0 KW round type for Geysers complete all as specified and directed by Engr-in -charge.
Supply and fixing thermostat of geysers complete all as specified and directed by Engr-in -charge.
Supply and fixing PVC connection ½” heavy duty 450mm long for cold water complete all as specified and directed by Engr-in -charge.
Supply and fixing PVC connection ½” heavy duty 450mm long for Hot water complete all as specified and directed by Engr-in -charge.
Supply and fixing indication lamp for Geysers
Supply and fixing plug top 3 pin 15 Amp for Geysers
Supply and fix Single core unsheathed 1100 volts PVC-FRLS insulated wire with copper conductor(multistrand) ISI marked of size 1.5 Sqmm , complete all as specified and directed.
Supply and fix Single core unsheathed 1100 volts PVC-FRLS insulated wire with copper conductor(multistrand) ISI marked of size 2.5 Sqmm , complete all as specified and directed.
Supply and fix in replacement of MCB SP- 6 to 32 Amp, 240 volts complete all as specified.
Supply and fix in replacement of MCB SP-32 to 40 Amp, 240 volts 50Hz AC supply, complete all specified.
Supply and fix in replacement of MCB SPN-6 to 32 Amp, 240 volts 50Hz AC supply, complete all specified.
Supply and fix in replacement of MCB SPN-40 to 63 Amp, 240 volts 50Hz AC supply, complete all specified.
Supply and fix LED tubelight batten fitting 18/20 W 4 feet with engineering plastic housing mounted on wall/surface connecting with all required accessories like square box for mounting on wall, flexible cable from ceiling rose etc as directed and specified by engr-in-charge.
Supply and fix LED tubelight batten fitting 10W 2 feet with engineering plastic housing mounted on wall/surface connecting with all required accessories like square box for mounting on wall, flexible cable from ceiling rose etc as directed and specified by engr-in-charge.
Supply and fix frame for fixing of LED tube rod of CRCA body suitable for 18/20 W LED tube ,high efficient ,AC 220-240 volts ,50Hz and connecting with copper conductor flexible cable of size .50 sqmm from ceiling rose to connector of the light including disconnecting and taking down old existing light fitting of any description and in any position complete all as specified and directed.(Tube rod shall be measured and paid for separately). Note :-Channel must be get approved from Engr-in-charge to check Fesibility i.e. one end contact or two end contact.Make-Crompton cat part no-LED20LUCDL equivalent to Bajaj/surya/polycab
Supply only LED tube rod with decorative colour of suitable for 18/20 W high efficient ,AC 220-240 volts ,50Hz and fixed with tube patti and connecting with copper conductor flexible cable of size .50 sqmm from ceiling rose to connector of the light complete all as specified and directed.Make- Bajaj/surya/polycab
Supply and fixing LED luminaire 600 mm x 600 mm, 35/36 watt, 220 V AC, White recessed type with high efficiency PMMA diffuser soft glare free light complete with driver, holders & LED lamp suitable for roof ceiling including connecting up with driver three core flexible copper conductor cases of suitable size complete all as specified and direcred.
Supply and fixing condenser 2.5/3.15 MFD
Supply and fixing condenser 4MFD
Supply and fixing stepped type electronic fan regulator flush type on the existing phenolic laminated sheet etc as reqd
Supply and fix in replacement of old unserviciable Sheet metal enclousre for DBs double door single pole and neutral with 200 amps rated bus bar of 4- way, 240 volts complete all as spd and directed.
Supply and fix in replacement of old unserviciable Sheet metal enclousre for DBs double door single pole and neutral with 200 amps rated bus bar of 8- way, 240 volts complete all as spd and directed.
M & L for sub main wiring with 4.0 sqmm copper conductor cable multistrand, FRLSH PVC sheathed two run (as phase and neutral) and run 4.0 Sqmm multistrand FRLSH PVC sheathed copper conductor cable for earth continuity in drawn in existing PVC conduit/PVC casing caping wiring complete all as specified and directed by Engr-in-charge.(Note:-the rate for concealed type point wiring shall deemed to include the cost of cutting,chasing in wall by using electric cutter and making good the disturbed surface of wall by providing cement plasterand matching the surface by white wash/colour wash all as per existing finishes complete).
Supply and fixing 1100 volts grade heavy duty cable PVC insulated aluminium conductor served with an inner sheathing of PVC tape and overall PVC sheathed in service connections suspended by insulating hangers not more than 1 meter apart including 4 mm suspensions wire ,one twin core cable flate or circular 6 sqmm all as specified and directed .
Ditto item no-30, but 2 core 10 sqmm.
S&F gunmetal globe or gate valve 15mm bore with iron wheel head screwed bolt ends for iron pipe of the following sizes complete incl taking down old gate valves all as specified and directed by Engineer-in-charge.
As per ser item No 124. 20mm bore
As per ser item No 124. 25mm bore
As per ser item No 124. 40mm bore
As per ser item No 124. 50mm bore
M & L PCC 1:3:6, type C-2, 75mm thick as in plinth protection, Surface finished fair and smooth without using extra cement. Note - Rate quoted in all items above (Ser 01 to 129) include provision as under: Making arrangement for establishment of centralized complaint centre in the existing building as under :- (a) Infrastructure required in Complaint cell i.e. telephone, furniture, stationary, transport and other necessary items/materials to establish a new complaint centre able to receive and manage complaints from the users by online complaint mechanism and to maintain a consolidated list of complaints and its redressal mode indicating all its relevant data. (b) Computer data operator shall be able to manage all the necessary activities and having qualification as10+02 or Equivalent in any discipline with minimum 6 month certificate course of computer applications (from a Govt recognized institute), (c ) Provision and maintenance of all tools, plants, equipment and safety gear required for tradesmen under this contract (d) Provision of communication facilities to supervisor and tradesmen. (e) Monitoring and management of complaints report from generation to execution of complaint including pending complaints. (f) Updating status of lodged complaints before change of eight hour shift. (g) Provision of motorized conveyance for deployment to all tradesmen under this contract. (h) Basic inputs to be noted from the complainants will be locality, Building No, Qtr No, Name and Rank of complaint and exact nature of complaint and mobile No/ telephone (j) On lodging the complaint, the Complaint No will be assigned for reference . Also system should indicate an approximate time for repairs. Accordingly a corresponding complaint slip shall be generated by the system with all relevant info. Complaint slip should be printed in triplicate and to be handed over immediately to Supervisor who shall detail appropriate tradesmen for repair with required materials/store. One copy of complaint shall be retained in complaint centre and two copies with tradesmen. (k) On both copies of complaint slip, status of the complaint attended shall be endorsed by the complaint/user. One copy to be retained by the complainant and second copy to be with tradesmen for handing over in the complaint centre. Reasons for non attending of complaint etc shall be recorded alongwith estimate of expected time to attend and rectifying the complaint. (l) At the end of each day, summary of complaints shall be prepared and generated indicating No of complaints lodged, attended in time, Reasons for not attending , probable time required for attending the pending complaints etc (m) JE in charge of MES will review the complaints recorded in the system daily and will carry out personal inspection of complaints attended and its status and will take remedial measures in this regard. (n) AGE will visit the complaint cell at least twice a week and AGE (I) at least once a week to check the efficacy of the system and record their remarks accordingly. Note : Contractor shall be responsible for followings :- (i) Installation of landline telephone connection with internet broadband facility, obtaining SIM cards for mobile phones for supervisor and workers, deployed by the contractor. (ii) Payment of telephone bills, internet charges, mobile bills, expenses etc shall be borne by the contractor and no claim whatsoever on this account will be admissible by the department. (iii)A Computer/PC System with internet Connection for the Complaints lodging and Supervising will be Provided by the Contractor and will not be paid Seperately. (iii)Space for complaint cell/Office & Store will be Provided by the Department. And for any Security Breach/Theft Activity department will not be responsible. Contractor Have to arranged All Security Things By Self.
M/S GOLDEN CONSTRUCIONS (BID ID -3385268)
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