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| # | Company | Amount | Rank | Status |
|---|---|---|---|---|
| 1 | L1₹4.0 CrAccepted-AOC | ₹4.0 Cr | L1 | Accepted-AOC Work Order Issued |
| 2 | L2₹5.5 Cr+₹1.5 Cr (37.1%)Rejected-Finance 17 SANHASA SQUARE 3RD CROSS BHARATHI PARK SAIBABA COLONY COIMBATORE TAMIL NADU 641043 | COIMBATORE | TAMIL NADU | 641043 | ₹5.5 Cr+₹1.5 Cr (37.1%) | L2 | Rejected-Finance Highest rate quoted bidder is Rejected |
| Sl No | Description | Qty | Unit | Ecoyard Systems L1 | PRAXIO IT CONSULTING PRIVATE LIMITED L2 |
|---|---|---|---|---|---|
| 1.00Request for Proposal (RFP) for establishing Common Call centre and Grievances Redressal system for solving the Water Supply issues in Tamil Nadu (excluding Chennai Corporation) through TWAD Board [Implementation period: 5 months, Operation and Maintenance period: 12 months] e–Submission | |||||
| 1.01 | Supply, delivery, installation and testing of IT Peripherals, CCTV, Networking Equipment, Smart Board, Air Conditioner, and Power Backup Systems in the new Common call center and Grievance Redressal system for solving water supply issues (Excluding Chennai Corporation) | 1 | No | 21,32,192 ₹21,32,192 Lowest | 22,49,100 ₹22,49,100 |
| 1.02 | Supply and Installation of Interior Furnishings, Furnitures, Electrical items and False Ceiling Works in the new Common call center and Grievance Redressal system for solving water supply issues (Excluding Chennai Corporation) | 1 | No | 62,81,607.2 ₹62,81,607.2 Lowest | 65,71,665.1 ₹65,71,665.1 |
| 1.03 | AI Driven Advanced Grievance Management software in the new Common call center and Grievance Redressal system for solving water supply issues (Excluding Chennai Corporation) | 1 | No | 1,20,00,000 ₹1,20,00,000 Lowest | 2,00,00,000 ₹2,00,00,000 |
| 1.04 | Supply, Configuration, and Annual Subscription of Domain, Hosting Infrastructure, Communication Gateways, IVR System, and Internet Connectivity in the new Common call center and Grievance Redressal system for solving water supply issues (Excluding Chennai Corporation) | 1 | No | 42,73,300 ₹42,73,300 Lowest | 66,31,500 ₹66,31,500 |
| 1.05 | Deployment of On-Premise Technical Support Executive and Call Centre Personnel in the new Common call center and Grievance Redressal system for solving water supply issues (Excluding Chennai Corporation) | 1 | No | 92,04,000 ₹92,04,000 Lowest | 1,10,16,000 ₹1,10,16,000 |
| 1.06 | Add GST @ 18% on Basic value | 1 | No | 61,00,397.86 ₹61,00,397.86 Lowest | 83,64,287.72 ₹83,64,287.72 |
Tender Value
₹4 Cr
EMD Value
₹3 L
Closing Date
25 Jun 2025, 3:00 pmClosed
Chief Engineer
No.8, First East Main Road, gandhi Nagar, Vellore-6
call centre tender
2025_TWAD_571232_1
NIT09 callcentre 11062025
Open Tender
Civil Works
Item Rate
150 days
Chennai
Refer bid document
4 documents required · 4 mandatory
₹0
₹3 L
Vellore
8 Sept 2026
19 Jun 2025
26 Jun 2025
19 Jun 2025
25 Jun 2025
19 Jun 2025
23 Jun 2025
Amount
Request for Proposal (RFP) for establishing Common Call centre and Grievances Redressal system for solving the Water Supply issues in Tamil Nadu (excluding Chennai Corporation) through TWAD Board [Implementation period: 5 months, Operation and Maintenance period: 12 months] e–Submission
Supply, delivery, installation and testing of IT Peripherals, CCTV, Networking Equipment, Smart Board, Air Conditioner, and Power Backup Systems in the new Common call center and Grievance Redressal system for solving water supply issues (Excluding Chennai Corporation)
Supply and Installation of Interior Furnishings, Furnitures, Electrical items and False Ceiling Works in the new Common call center and Grievance Redressal system for solving water supply issues (Excluding Chennai Corporation)
AI Driven Advanced Grievance Management software in the new Common call center and Grievance Redressal system for solving water supply issues (Excluding Chennai Corporation)
Supply, Configuration, and Annual Subscription of Domain, Hosting Infrastructure, Communication Gateways, IVR System, and Internet Connectivity in the new Common call center and Grievance Redressal system for solving water supply issues (Excluding Chennai Corporation)
Deployment of On-Premise Technical Support Executive and Call Centre Personnel in the new Common call center and Grievance Redressal system for solving water supply issues (Excluding Chennai Corporation)
Add GST @ 18% on Basic value
PRAXIO IT CONSULTING PRIVATE LIMITED (BID ID -1380261)
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