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| # | Company | Offered Item | Amount | Rank | Status |
|---|---|---|---|---|---|
| 1 | L1₹2.7 CrQualified Make: NA
Model: Call centre support
Title: Establishment, Operation and Management of Call Centre/Helpdesk/Service Desk for Kapas Kisan Mobile NO 6 1 12TH MAIN OPP MOUNT CARMEL COLLEGE VASANTH NAGAR BENGALURU 560052 | 560052 | Make: NA
Model: Call centre support
Title: Establishment, Operation and Management of Call Centre/Helpdesk/Service Desk for Kapas Kisan Mobile | L1 | Qualified MII | |
| 2 | L2₹4.5 Cr+₹1.8 Cr (69.4%)Qualified Make: CENTRAL ELECTRONICS LIMITED--CENTRAL ELECTRONICS LIMITED
Model: CEL/CALLCENTRE
Title: Establishment, Operation and Management of Call Centre/Helpdesk/Service Desk for Kapas Kisan Mobile SITE 4 SAHIBABAD INDUSTRIAL AREA SAUR URJA MARG SAHIBABAD GHAZIABAD UTTAR PRADESH 201010 | GHAZIABAD | UTTAR PRADESH | 201010 | Make: CENTRAL ELECTRONICS LIMITED--CENTRAL ELECTRONICS LIMITED
Model: CEL/CALLCENTRE
Title: Establishment, Operation and Management of Call Centre/Helpdesk/Service Desk for Kapas Kisan Mobile | L2 | Qualified MII | |
| 3 | L3₹16.3 Cr+₹13.6 Cr (513.1%)Qualified Make: BSNL
Model: Establishment, Operation and Management of Call
Title: Establishment, Operation and Management of Call Centre/Helpdesk/Service Desk for Kapas Kisan Mobile BHARAT SANCHAR NIGAM LIMITED BHARAT SANCHAR BHAWAN HARISH CHANDER MATHUR LANE JANPATH NEW DELHI DELHI 110001 | NEW DELHI | DELHI | 110001 | Make: BSNL
Model: Establishment, Operation and Management of Call
Title: Establishment, Operation and Management of Call Centre/Helpdesk/Service Desk for Kapas Kisan Mobile | L3 | Qualified MII | |
| 4 | Disqualified Make: NA
Model: MILDAIN SOLUTION LLP
Title: Establishment, Operation and Management of Call Centre/Helpdesk/Service Desk for Kapas Kisan Mobile PLOT NO 1 GROUND FLOOR FILM CITY SECTOR 16A NOIDA FILM CITY SECTOR 16A NOIDA 201301 C BLOCK MARKET NOIDA GAUTAM BUDDHA NAGAR | GAUTAM BUDDHA NAGAR | UTTAR PRADESH | 201301 | Make: NA
Model: MILDAIN SOLUTION LLP
Title: Establishment, Operation and Management of Call Centre/Helpdesk/Service Desk for Kapas Kisan Mobile | - | Disqualified MSE, Category: General |
Tender Value
₹2.7 Cr
EMD Value
Exempted
Closing Date
6 Aug 2026, 3:00 pmClosed
Establishment
Operation and Management of Call Centre/Helpdesk/Service Desk for Kapas Kisan Mobile
9600836
GEM/2026/B/7781686
Two Packet Bid
Establishment, Operation and Management of Call Centre/Helpdesk/Service Desk for Kapas Kisan Mobile
GeM Contract
Thane, Maharashtra
Total value wise evaluation
PRODUCT_CUSTOM
Awarded to RAILTEL CORPORATION OF INDIA LIMITED
₹2.7 Cr
| Product | Brand / Model | HSN | Quantity | Unit Price | Amount |
|---|---|---|---|---|---|
| Establishment, Operation and Management of Call Centre/Helpdesk/Service Desk for Kapas Kisan Mobile | NA / Call centre support | HSN not specified by seller | 1 Unit | 26,572,942 | 26,572,942 |
6 documents required · 6 mandatory
| Item | Delivery Location | Qty | Delivery |
|---|---|---|---|
| Establishment | - | - | - |
| Operation and Management of Call Centre/Helpdesk/Service Desk for Kapas Kisan Mobile | - | - | - |
Exempted
Yes
25 Aug 2026
13 Jul 2026
6 Aug 2026
contract_GEMC-511687789895539.pdf
GEM_CONTRACT • 0.57 MB
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bid_9600836.pdf
GEM_BID • 0.10 MB
tender_format_call_centre-_-_final_2026-07-13-17-54-13_95c4f26233c3fc0b58d090ded10e3ebb.pdf
GEM_SPEC • 0.32 MB
callcentre_58efd387-6ca2-4763-b6771783947333091_manishj_cci.pdf
GEM_OTHER • 0.32 MB
gtc.pdf
GEM_OTHER • 0.71 MB
corrigendum_4440967.pdf
PDF • 0.05 MB
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