Supply, Installation, Testing , Commissioning & Maintenance of CCTV Surveillance system at retail liquor outlets with Centralized Command and Control Center at MSIL Head Quarters in Bengaluru

Only the Original Equipment Manufacturers (OEMs) or Authorized Dealer/Distributor with minimum 10 (Ten) years) experience in supply and installation of Closed Circuit Surveillance equipment are eligible to participate.

OEM should have experience of Supplying Multi Site CCTV system for at least 1000 locations anywhere in India across Govt./PSU/ reputed organizations in last 3 years with an deployment of min 3000 Nos. camera, NVRs and Video management software.

The Bidder should furnish an undertaking issued by OEM, in the form of an affidavit stating that the equipment/Software supplied by the vendor is genuine and does not contain used or any refurbished parts.

Local Presence As on the last day of bid submission a) The OEM should have presence in India with their registered office and experience in supply or upgrading the Surveillance equipment & Security Systems since last 3 years. b) The Bidder (in case of Dealers/ Distributors) should have an office in India for at least 10 years and should be the dealer of OEM products, which are being offered in the present tender, since last 3 years. Supporting document should be furnished. c) The Bidder or OEM should have a fully functional Service/Support Centre in Karnataka (preferably in Bengaluru) for a minimum period of 3 years with GST Registration.

The OEM should have valid ISO 9001 2015, ISO 14001 2015, ISO 27001 2013, ISO 45000 2018 for their manufacturing process. In case of Bidder being dealer, should have valid ISO 9001-2015 or latest certificate.

The OEM should have CMMI level 5 certification to validate its performance across a range of critical business capabilities, including product development, service excellence, workforce management, data management, supplier management, and cyber security.

The BIS certificate should be in the name of the quoted OEM brand name only. The CCTV OEM should have direct manufacturing capacity in India for at least 3 years minimum (not JV or contractual) having own Factory in India. Any third party manufacturing or Joint Venture / Subsidiary-partnership manufacturing or contractual manufacturing will not be accepted

Quoted CCTV OEM should be listed member of STQC on or before tender submission date. Same shall be verified from the official website of STQC (stqc.gov.in).

OEM BRAND should have its trade mark registration under Govt. of India

The MAC address of the cameras must be registered in the name of OEM.

The OEM should have their CCTV camera and VMS software complied with ONVIF protocol and OEM should be listed in ONVIF website.

The quoted CCTV OEM should be a Full member of ONVIF. For verification purposes, all the relevant details should be available on the ONVIF website. The OEM should give the declaration about its full membership.

The bidder / OEM should not have been debarred/blacklisted by any State Government, Central Government, Central & State Govt. Undertakings/ enterprises/ Organizations and by any other Quasi Government bodies/ Organizations, World Bank / Govt E-marketing portal or any major Enterprise / Organization in India for non-satisfactory performance, corrupt & Fraudulent or any other unethical business practices, not meeting critical conditions/security clearance etc during the past. OR Delisted/ barred/penalized by the Government e-Marketing Portal (GeM) for the reasons of not fulfilling or breach of terms of the Portal as on the date of Tender submission.

The bidder should agree for minimum Warranty period of 3 years for the up-graded equipment & accessories. The Warranty should carry replacement/ service/maintenance of equipment/accessories free of cost and provide adequate spares and service support during the period of Warranty

As per the recent directions of the Central and State Government, The bidder should avoid supply of the products which are manufactured in China.

OEM should have own online-dedicated CCTV support center available during working hours and a fully equipped repair and maintenance office in India. Full disclosure should be made to ensure that the OEM can be contacted in case there are any requirements in future.

The bidder should have adequate manpower for installation of the software, technical support team & for training the department officials as per Project deliverables.

The End of Life of the CCTV systems and Accessories shall be minimum 5 years. The OEM should give an undertaking to this effect and ensure spares and service support for at least next 05 years for the products quoted by them

The bidder should be the manufacturer/developer of said system /software in case of Indian brands. OR Should be an authorized dealer/distributor of OEM /OSD (Original Equipment Manufacturer/ Original Software Developer) system, in legal agreement with the said OEM/OSD.

The Products offered by the bidder shall meet the specification as per Appendix-1 of the Bid Document

The bidder from such countries sharing a land border with India will be eligible to participate only if:-

The bidder should have Minimum Average annual turnover Rs. 10 Cr, during the preceding three financial years 2022-2023, 2023-24 and 2024-25.

The bidder Should have executed single order for supply and installation of the CCTV system with Central command software with a value of at least not less than Rs. 4 Cr to any of the State/Central Government Departments/reputed organization in India, during any one year, out of 2022-2023, 2023-24 and 2024-25 (as on the date of tender submission)