WBPWD/SSEWEC /AED /NIQ-44 /2026-27

3. Manpower Deployment • Agency must deploy semi-skilled Lift Operator (valid Works Permit-I(b) & II, DOE WB with Lift attendentent certificate) and skilled electrician (with valid Electrical/Workman Permit Part-I(b), II, III, ITI/equivalent certificate. • All staff must be permanent residents of West Bengal with voter IDs. • All staff must wear uniforms (navy blue trouser + sky blue shirt with PWD logo) and carry photo identity cards issued by the agency. • No maintenance staff shall work in more than two consecutive shifts. 4. Inspection, Cleaning & Upkeep • Regular cleaning/checking of all fittings, fixtures, panels, TPN/SPN DBs, SFUs, compound lights, etc., as directed by EIC. • Cleaning and minor repairs of light fittings, ceiling fans, exhaust fans, etc., except rewinding. • Mandatory inspection of ceiling fans once every three months for split pin, jam nut, etc. • Split pins once removed must not be reused. Agency must supply split pins and jam nuts at own cost. • Building Fan Register to be maintained with signatures of attending electrician, JE, and AE.

5. Measurement and Testing Monthly testing and recording in logbooks for: • Current, voltage, temperature (using infrared thermometer). • Insulation resistance, earth resistance, etc. • Thermal image printouts (with date & time) must be submitted to JE/AE. • Abnormal readings must be rectified immediately and re-measured. 6. Operation Responsibilities • Switching ON/OFF of corridor, staircase, compound lighting, AC machines, lights, fans, etc. • Cleaning of sub-station rooms, LT panel rooms, LT panels, switches, DBs. • Operation of HT switchgear and resetting of protective relays. • Lift rescue operations and all AC operations during duty hours.

7. Attendance & Supervision • Agency responsible for supervision, maintenance of logbooks, and attendance monitoring. • Attendance register to be maintained shift-wise and verified by JE. • Duty roster to be submitted monthly. • One dedicated smartphone must be provided by agency for the call centre. 8. Staff Availability • Absence of staff must be replaced within 1 hour, failing which pro-rata deduction will be made. • Staff must respond promptly to phone calls. • Any staff found irregular/unfit must be withdrawn. 9. Tools & Tackles Agency must provide at its own cost: • 500V/1kV Megger, Digital Multimeter, Earth Tester. • Crimping machine, screwdrivers, pliers, socket sets, line tester, insulating tape, fuse wire, nuts/bolts, washers, cleaning materials, split pins, etc. • Staff must be trained to operate thermal imaging scanner.

10. Safety & Vigilance • Continuous monitoring for heating, sparking, discoloration, burning smell, overload, loose termination, unbalanced loads, etc. • In case of power failure, coordinate with WBSEDCL and operate internal switching arrangement to maintain supply at critical points. 11. Preventive & Corrective Maintenance • Routine checking must be performed and recorded, signed by JE/AE. • Materials such as lamps, SFUs, DBs, cables, switches, fuses will be supplied by the Department against proper requisition. • Auxiliary items (fuse wires, screws, split pins, tapes, dusters, etc.) must be supplied by agency. • Dismantled/unserviceable materials must be deposited to the Section Office; no materials to be removed without challan. 12. Emergency and Breakdown Response • All faults must be detected, attended, and rectified immediately. • Temporary restoration arrangements must be made at agency’s cost if required. • All breakdown details must be recorded in the logbook. • Major faults must be communicated to JE/AE immediately (written + phone).

13. Damage Liability • Agency is responsible for damages due to mishandling/operational error by its staff. • Repair/replacement must be completed within EIC-specified timeframe, failing which cost will be recovered from agency bills. 14. Documentation • Logbooks (Preventive, Corrective, Fan Register) must be updated daily and available at call centre. • Photocopies of logbooks and attendance must accompany bills. 15. Wages & Statutory Compliance • Minimum wages (as per Labour Act) including PF, ESI must be paid. • Monthly PF/ESI payment receipts must accompany the bill. • Bills may be withheld if statutory compliance is not proved. 16. Billing & Payment Procedure • Bills to be submitted quarterly with JE/AE certification. • GST & LWC will be deducted as per rules. • Pre-receipted monthly bills with ESI, EPF, P Tax challans and returns must be submitted.

17. Conduct, Discipline & Safety • Staff must be polite; unruly behaviour will result in removal/legal action. • Fire-fighting readiness is mandatory for all staff. • Agency responsible for safety gear (shoes, helmet, raincoat, torch, umbrella, gumboots, etc.). • Agency not responsible for damage due to natural calamities (fire, earthquake, flood, etc.) if not caused by negligence. 18. Special Conditions • High alertness required during Puja vacation; staff must be available on mobile. • Any on-going/upcoming project within campus will fall under this maintenance contract. • EIC may modify/alter terms in the interest of public service. • DG set operation may be required without extra payment. 19. Termination • Contract may be terminated with 1-month notice from either side. • Non-compliance may lead to penalty, deduction, or immediate termination without notice.

TERMS AND CONDITION 1. Day to day operation of Bed cum passenger lift for 3 shifts i.e. 06.00 AM to 02.00 PM, 02.00 PM to 10.00 PM & 10.00 PM to 06.00 AM of next day Including holidays. 2. The lift operator/attendant should have a sound knowledge with valid lift operator license issued by the Licensing Board, Govt. of West Bengal. 3. The operator/attendant should be obliging dutiful and polite to all while on duty. In case any irregularities of duty or complain against the operator/attendant if noticed, would be withdrawn forthwith and shall be replaced by new operator. 4. The report is to be submitted periodically about the working of lift incl. all safety devices and Governor to the concerned JE/AE.

5. Agency must have to produce the list of the staff mentioning their Name, contact Mobile No. in writing with proper photo identity and address proof & their Valid Lift Operating License issued by D.O.E., Govt of West Bengal along with photo copy to the concerned JE & AE before commencing the work. This should be treated as mandatory. 6. The agency will have to provide proper dress for his staff and colour of the dress will be decided by the EIC. No staff will be allowed for performing duty without proper dress.