Upgradation Modernization of Telephone Exchange Unified Server based Hybrid PBX system at TMH, Parel, Mumbai

Centralized In-skin Voice mail for 200 user mailboxes expandable as required. Latest WB Configuration Module for easy configuration. Auto Attendant & DISA. Conference facility. Equipped with Rich Unified communication Tool – Presence , Screen sharing, P2P video call etc. Enterprise Network management system Module equipped with Configuration Module & Alarm Module. Enterprise Call Billing Software. Integration User Interfaces and 90 Trunking channels for integration with IVRS system. Supports Latest Generation Digital, SIP & IP Phones. Unified communication Tool equipped Instant messaging, Screen sharing, Point to point Video call, etc for all users. Computer telephony interface (CTI) Interface for Call detailed record (CDR) and other interfaces. Wireless Extension based on Mobility (IOS/Android)/ IP DECT Internal Caller ID with Malicious call trace. SITC of Rectifire module (FCBC) system for PBX telephony system as per required capacity with in built parellel module for without fail operation.( 2 nos of sets ,each at Annex and HBB Building) SITC of laptop , with Quad core 2 Ghz or Higher processor, RAM - 8GB, Hard Disck 250 GB, OS- Windows 11 pro or higher latest configuration,Smoothly runing of Call bill sorftware and report generation ( 1 sets of laptop with charger ,Wireles mouse,bag)

SITC of PC Based Operator Console - Latest specification PC based Operator Console Licenses and associated licenses software,Computer machine with 18.5 monitor,with latest CPU configuration and License OS, Mouse & kwyboard ,Headsets compatible with PC based operator console, Voice control, adjustable (Make:- Sennheiser /similar make).

SITC Of Wireless / DECT phone with mini. 2.4 inch Graphic display, mini. 320 x 240 pixels, 65,000 colours & alphanumeric Key pad, Support of AGAP and GAP protocols/ Wireless communication protocol, Quality HD audio in noisy environments , the Handset should be rubber-backed grip,Talk time: Up to 16 hours or more, Wireless Handset should be equipped with Battery , Belt Clip , Charger & Power supply, Signal range- 30 meter periphery or more.Inculding all required wireless antenna hardware setup for signal range.

SITC Of executive IP Phone with hand set, mini. 4.3 inch touch screen colour display on base station .

SITC of Network Switch Level 2 type- 24 Port POE Switches along with 02 no’s LX SFP module complete in all respect. ( at HBB, GJB & Operator ).

Display information in 6 pre defined fields from Database Provided with 4 nos Soft Phone for Agent interaction Supervisor Dash board for 01 Supervisor with all details as above MIS Analysis & Reporting Module Wall board - Live Agent Activity & Status Missed Call Revert Dialer Module with missed call list Calls are added in Missed Call Queue which is displayed on User’s Screen, User can click & dial the number SITC of PC Hardware for Agents with 18.5 inch (approx.) monitor,with latest CPU configuration and License OS, Mouse & keyboard,Headsets compatible, Voice control, adjustable (Make:- Sennheiser /similar make).( 4 Nos. Of Computer machine ) SITC of IVRS Application Server Hardware for Telephony Applicalion Module with 18.5 Inch(approx.) Monitor , with minimum specifications Intel Xeon E-2414 2.6GHz 4c 1processor/ 32GB-DDR5 RAM/ 4 LFF bay/ 1TB SATA HDD NHP, Fixed 350W Power supply, USB wired Keyboard and Mouse, with Latest Licesne Operating system , Rack mount type server machine.

SITC of Server Hardware for Application & Data Base Module of call recording of Agent and Operator with 18.5 Inch(approx.) Monitor , with minimum specifications Intel Xeon E-2414 2.6GHz 4c 1processor, Minimum 32GB- DDR5 RAM, 4LFF bay & 2TB SATA HDD NHP OR higher capacity suitable for 30 days countineous recording of all calls of 4 agent + 4 operator console, Fixed 350W Power supply, USB wired Keyboard and Mouse, Server Operating System : 2022 or Higher, Integration with SMS Gateway for providing alerts & Notifications as required, SQL Database instance in case of SQL-Standard OR PostgreSQL for maintaining data, Rack mount type server machine.

SITC of 6 KVA Online pure sine wave UPS with single phase output and three phase input, minimum 2 hrs full-load backup,with battery bank in all respect.