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| # | Company | Amount | Rank | Status |
|---|---|---|---|---|
| 1 | L-1₹1.2 CrAccepted-AOC | ₹1.2 Cr Quoted ₹1.3 Cr | L-1 | Accepted-AOC Being L-1 |
| 2 | L-2₹1.3 Cr+₹3.8 L (2.98%)Rejected-AOC 368 PHASE 4 SAS NAGAR MOHALI 160059 PB | S A S NAGAR | PUNJAB | 160059 | ₹1.3 Cr+₹3.8 L (2.98%) | L-2 | Rejected-AOC Other than L-1 |
| 3 | L-3₹1.5 Cr+₹21.9 L (17.2%)Rejected-AOC 1252 SECTOR 15 PANCHKULA 134113 | PANCHKULA | HARYANA | 134113 | ₹1.5 Cr+₹21.9 L (17.2%) | L-3 | Rejected-AOC Other than L-1 |
| Sl No | Description | Qty | Unit | KUKREJA ENGINEERS L1 | K L Kataria and Sons L3 | Baba Engineers and Contractors L2 |
|---|---|---|---|---|---|---|
| 1.00 | Setting Up the complaint cell within the AOR of GE Chandimandir complex, area as decided by GE; providing infrastructure required in Complaint cell i.e. computer, telephone, internet connection, furniture, stationary, transport for shifting of store and labour and other necessary items/ materials to establish a new complaint centre, which will be able to receive and manage complaints from the users by all means including complaint mechanism through automation tools/ application i.e. Service Request Tracking and Response System (STARS) developed by VYNUS SOLUTIONS and to maintain a consolidated list of complaints and its redressal mode indicating all its relevant data. | 1 | EACH JOB (FOR ENTIRE TENURE OF CONTRACT) | 9,50,000 ₹9,50,000 Lowest | 10,35,600 ₹10,35,600 | 10,50,000 ₹10,50,000 |
| 1.01Procedure to be followed for redressal of complaint lodged:- (i) Download the complaints from Service Request Tracking and Response System (STARS) developed by VYNUS SOLUTIONS and taking printout of the complaints. (ii) Operator shall then devide the complaints as per the areas of respective AGEs. (iii) Complaint slip should be printed in triplicate, one copy of complaint shall be retained in complaint centre and rest shall be handed over to Supervisor. (iv) Supervisor will be responsible for collection of store required to address the complaint from concerned JE and to distribute and assign the complaints to the tradesmen. | ||||||
| 1.02Contd... (v) At the end of each day, summary of complaints shall be prepared and generated indicating Number of complaints lodged, attended in time, Reasons for not attending, probable time required for attending the pending complaints etc. (vi) JE-in-charge of MES will review the complaints recorded in the system on daily basis and will carry out personal inspection of complaints attended and its status and will take remedial measures in this regard. | ||||||
| 1.03Rate Quoted against item no. 1.00 shall include cost of the following:- (i) Deployment of Computer data operator alongwith a computer with internet connection including all connected accesssories e.g UPS, printer with stationery. (ii) Operator shall be able to manage all the necessary activities as described above and having qualification as intermediate with minimum one year certificate course of computer applications (from a Govt recognized institute). Minimum sepcifications of the computer shall be Intel celeron N4500 processor, with 8 GB RAM, 256 GB SSD, 15.6-inch FHD anti-glare display, with Windows 11 Home onboard. Printer shall be All-in-one of canon or HP make including cartridge supply for the entire contract period. (iii) Provision and maintenance of all tools, plants, equipment and safety gear required for tradesmen under this contract. | ||||||
| 1.04(iv) Provision of Furniture which includes computer table with revolving chair, 4 Nos of chairs. (v) provision and installation of CCTV camera outside the complaint cell. CCTV camera shall be IP-66 rated, 2MP PoE-enabled bullet camera with IR range > 30m, WDR, H.265+, verifocal 2.8-12 mm lens, complete with CAT6 UTP cabling, PoE switch, NVR with 30-day recording capacity and UPS back up as per site requirement. (vi) provision and Installation of landline telephone connection with internet broadband facility, obtaining basic mobile phones with SIM cards for mobile phones for supervisor and tradesmen, deployed by the contractor. (vii) Provision of motorized conveyance for deployed tradesmen/stores under this contract. (viii) Payment of telephone bills, internet charges, mobile bills, stationery expenses alongwith paper supply (minimum 24 nos of A4 paper rims reuired) etc. | ||||||
| 1.05Note:- (a) Stores as required to address the complaint shall be issued under Sch 'B' (Free for fixing). (b) Infrastructure provided by the contractor to set up complaint cell shall be the property of MES except computer and internet connection once the contract is completed. Complaint Data so collected during the tenure of contract shall be handed over by the contractor to the Engineer-in-Charge in a storage device and computer shall be formatted thereafter in presence of Engineer-in-Charge. (c) Rate quoted against the item no. 1.00 does not include cost of tradesman and supervisor deployed. Cost of tradesman and supervisior which will be deployed against the complaints shall deemed to include under the fixing only/ S&F items here-in-after. Contractors are required to quote the rate of fixing only items keeping this aspect in mind. | ||||||
| 1.06(d) Daily attendance of data operator, supervisor and tradesmen will be taken in front of CCTV Camera. Attendence sheet / record of biometric machine along with details of complaint shall be prepared by the contractor and kept on record duly signed by JE concerned and Engineer-in-Charge. Same shall be produced by the contractor while claiming payment. (e) Minimum number of manpower to be deployed shall be as the details given in sch A notes. The contractor shall produce qualification, experience certificate of his staff/ employee (computer operator, supervisor and tradesmen) within 15 days of commencement of work for verification by GE/ Engineer-in-Charge. (f) The contractor shall not pay wages lower than minimum wages for labour as fixed by Government of India/ State Government, whichever is higher. Contractor shall pay monthly wages through NEFT/ Bank transfer only to the manpower deployed. Proof of payment made by the contractor, statutory deductions etc. in favour of manpower shall be submitted by the contractor and kept on record duly signed by all concerned. | ||||||
| 2.00 | Fixing only Bib taps (long body/ short body), angle cock, stop cock, pillar cock, shower rose any type (PTMT/ cast copper alloy chromium plated) screwed down, screwed for iron pipe or for brass ferrule, suitable for 15 mm bore pipe, fixed in repair, complete all as specified and as directed by Engineer-in-charge. | 1,000 | EACH | 50 ₹50,000 | 90 ₹90,000 | 25 ₹25,000 Lowest |
| 3.00 | Fixing only Stop valves (concealed type), cast copper alloy, screwed down, high pressure, screwed both ends for iron pipe or for unions, suitable for 15 mm bore pipe, fixed in repairs including dismantling of portion of tiles and making good the surface complete all as specified and as directed by Engineer-in-charge. | 60 | EACH | 100 ₹6,000 | 90 ₹5,400 Lowest | 200 ₹12,000 |
| 4.00 | Fixing only WHB mixer any type, screwed down high pressure, with or without lettered ‘Hot’ or ‘Cold’ suitable for 15 mm bore pipe, fixed in repairs complete all as specified and as directed by Engineer-in-charge. | 200 | EACH | 50 ₹10,000 Lowest | 120 ₹24,000 | 50 ₹10,000 Lowest |
Tender Value
₹1.4 Cr
EMD Value
₹2.1 L
Closing Date
7 Oct 2025, 6:00 pmClosed
CWE Chandimandir
HQ CWE Chandimandir, PIN-134107
CWE/CHM-91/2025-26 COMPREHENSIVE MAINT FOR DAY TO DAY COMPLAINTS AND INTEGRATION OF COMPLAINT MANAGEMENT SYSTEM AT CHANDIMANDIR MIL STATION
2025_MES_728841_1
CWE/CHM-91/2025-26
Open Tender
Civil Works
Item Rate
270 days
GE Chandimandir
Class B, Cate a(i)
9 documents required · 9 mandatory
₹1,000
GE Chandimandir
₹2.1 L
4 Nov 2025
2 Sept 2025
14 Oct 2025
2 Sept 2025
7 Oct 2025
23 Sept 2025
2 Sept 2025 - 9 Sept 2025
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