For the Supply, Installation, Testing, Commissioning and Maintenance of AQMS (Advanced Queue Management System) at IGIMS, Patna.

INDIRA GANDHI INSTITUTE OF MEDICAL SCIENCES, SHEIKHPURA, PATNA-800014

NIT No. 02 / 2026-2027 / AQMS / IGIMS / Store

TECHNICAL BID SHEET

EARNEST MONEY ₹1,00,000/

COST OF BOQ ₹2,500/-

TENDER PROCESSING FEE ₹590/-

ADDRESS OF AGENCY

CONTACT NUMBER OF AGENCY

E-MAIL ID OF AGENCY

For the Supply, Installation, Testing, Commissioning and Maintenance of AQMS (Advanced Queue Management System) at IGIMS, Patna.

CHECK LIST FOR SUBMISSION OF TENDER

S. NO Particulars Uploaded / Submitted (Yes / No) Page No Remarks (Page No.)

1 The bidder / Service Provider should have a prior continuous working experience of at-least three years as on the bid publish date of supply, installation and commissioning of AQMS to reputed organizations namely Central Govt, Dept./ State Govt. Dept./ PSUs/ Autonomous bodies/ Banks/ Medical Institutions.

2 Name of the Hospital / Institute

3 Number of Machines

4 Nature of the Project

5 Scope of the Project

6 Project Deliverables

7 Hardware and Software environments of the Project

8 Architecture of the solution implemented, including network architecture Date of award of Contract Date of commencement of the Project

9 Date of successful commissioning of the Project (Pilot/ Live)

10 Name of the person who can be referred to from Clients' side, with Name, Designation, Postal Address, Contact Phone and Fax numbers, E-Mail IDs, etc. (attach copies of purchase orders)

11 Letter from organizations, where the Projects have been implemented, confirming that Queue Management System Solution has been implemented in their organization and is working satisfactorily.

12 The Service Provider should have minimum average annual turnover of Rs.10 lakhs during the preceding Three Financial years. Documentary proof in the form of Balance sheet/ CA certificate to be furnished.

13 Profile of the company /Agency: The company/ agency should give their details as per the Performa given in format-I.

14 The bidder/OEM should not have been blacklisted by any Government/ Government agency/ Bank/ Financial Institution in India in the past. Self-declaration letter on the Company's letterhead should be submitted along with technical bid.

15 The Bidder should submit a certificate from their Statutory Auditors, regarding their financial capability.

16 The proposed solution should have provision of hand shake/ interface/ integration with Indira Gandhi Institute of Medical sciences, Sheikhpura, Patna – 800 014 (Bihar).

17 Registrar of Companies under the Companies Act 1956, if it is a company or valid registration certificates in case of Finns I partnership / proprietor concern etc.

18 Employees State Insurance Corporation registration certificate

19 EPFO registration certificate

20 GST Registration no.

21 Income Tax Department (PAN Card of the Firm/Proprietor & managing Director) be attached.

22 Bidder Profile as per Format-4

23 Under taking as per format -1 & also attach duly filed and signed Format: 2, Format: 3 and Format: 5

24 Earnest Money Deposit (EMD): ₹1,00,000/- validity for 180 days.

25 Proof of Turnover for the last three preceding years.

26 Details of 03 years’ Experience (Certified copy of the supply orders / agreements)

27 Details of experience as per format attached.

28 Tender Document Fee: ₹2,500/- (Rupees: Two Thousand Five Hundred Only; Non-refundable) – Payable online or via DD in favor of "Director, IGIMS, Patna" payable at Patna.

(All above details are MANDATORY and are to be included in technical bid. Without the above details, the Bid is liable to be rejected)

NOTE: All the pages of tender document and its enclosures must be numbered and signed with stamp.

INDIRA GANDHI INSTITUTE OF MEDICAL SCIENCES, SHEIKHPURA, PATNA-800014

NIT No. 02 / 2026-2027 / AQMS / IGIMS / Store

TECHNICAL BID SHEET

EARNEST MONEY ₹1,00,000/-

COST OF BOQ ₹2,500/-

TENDER PROCESSING FEE ₹590/-

ADDRESS OF AGENCY

CONTACT NUMBER OF AGENCY

E-MAIL ID OF AGENCY

For the Supply, Installation, Testing, Commissioning and Maintenance of AQMS (Advanced Queue Management System) at IGIMS, Patna.

S. NO Technical Specifications (Indicative)

Component Description Remarks / Page No.

1 Token Kiosk Touch screen-based kiosk with A4 thermal printer; LAN/Wi-Fi enabled

3 Display Units 55 inch LED screens with integrated media controller

5 Voice Announcement Text-to-speech engine supporting English & Hindi

7 Software Platform Web-based application with role-based access control

9 Server Requirement Cloud-based or on-premise server as per Hospital / IT Department policy

11 System Integration Compatible and integrable with Hospital Management Information System (HMIS)

Scope of Supply

AQMS Server & Kiosk Systems

The bidder shall supply, install, test, and commission wall-mounted touch screen-based AQMS Kiosk Systems, complete in all respects, as per the following specifications:

a) Hardware & System Configuration  Wall-mounted touch screen AQMS kiosk suitable for continuous public use in hospital environments  Integrated industrial-grade PC with adequate processing power for AQMS operations  Pre-loaded and licensed Windows 11 Operating System (genuine)  HDMI / VGA interface for connectivity with external display units (monitor / LED TV)  Built-in 80 mm thermal printer with auto-cutter mechanism for token printing  Required interfaces, I/O ports, network connectivity (LAN/Wi-Fi), and certified power supplies/adaptors

b) Software & Server Requirements • AQMS server software with centralized queue management capability • Web-based administration and configuration interface • Role-based user access control for administrators and operators • Support for multilingual operation (English / Hindi ) • Compatibility with on premise or cloud-based server deployment as approved by the Hospital IT Department.

c) Installation & Integration • Mounting, cabling, power connection, and network integration at designated locations • Configuration of kiosks with departmental queues as per deployment plan • Integration capability with Hospital Management Information System (HMIS), wherever applicable

d) Standards & Compliance • All hardware shall be new, unused, and of latest manufacture • System shall comply with applicable electrical safety standards, hospital IT policies, and cybersecurity Meity and IT rules guidelines • OEM authorization and software licensing certificates shall be provided at the time of installation

2.2 Counter Display & Call Pad Systems The bidder shall supply, install, test, and commission counter display units and call pad systems for consultation rooms, diagnostic counters, and Radiology counters. a) Counter Display Units • Compact digital display units (LED/LCD) suitable for desk or wall mounting • Display of token number, counter/room number, and service status • Interface compatibility with AQMS server and call pad • LAN/Wi-Fi enabled connectivity • Continuous operation capability suitable for hospital OPD hours • Display Size: Minimum 32” • Make: Sony / LG / Samsung only. b) Call Pad Units • Ergonomically designed call pads for doctors and counter operators • Functions for calling next token, recall, transfer, and hold • Seamless integration with counter display and central display system • Plug-and-play configuration with AQMS software • Operating System: Windows / Android • Camera: At least 5 MP front. • Make: Iball / Samsung / Lenovo / Dell only

Central Display & Advertisement Display Screens The bidder shall provide and install centralized digital display units for patient waiting areas and OPDs. a) Display Specifications • 55 inch” LED display screens, commercial-grade with software app license • Wall-mounted with certified mounting brackets • High brightness and wide viewing angle suitable for OPD environments • HDMI-compatible media controller / AQMS interface • LAN/Wi-Fi connectivity. • Make: Sony / LG / Samsung only. b) Functional Requirements • Real-time display of live token numbers, counters, and queue status • Split-screen or scheduled content support for hospital information and public service advertisements • Multilingual display support (English / Hindi )

Voice Announcement System The bidder shall provide an automated voice announcement system integrated with AQMS. • Text-to-speech based announcements for token number and counter/room details • Support for English & Hindi languages • Clear audio output through ceiling/wall-mounted speakers • Volume control and zoning as per OPD area requirements • Synchronization with token calling from call pads

AQMS Software Platform The bidder shall provide a licensed, scalable, and secure AQMS software platform, including: • Web-based centralized AQMS application • Role-based access for administrators, operators, and supervisors • Department-wise queue configuration and rule engine • Priority queue handling (senior citizens, emergency cases, etc.) • Real-time dashboard for monitoring queue load and waiting times • MIS and analytics reports (daily, weekly, monthly) • Data backup and audit trail features • Android TV Application Software License

Server & Data Management • AQMS server may be deployed on-premise or on cloud, as approved by Hospital IT Department • Compliance with Government of India IT security guidelines • Secure data storage with access control and logging • Compatibility with Hospital Management Information System (HMIS) for future integration

Warranty, Support & Maintenance • Comprehensive onsite warranty for minimum 3 years covering all hardware and software components • Free software updates and bug fixes during warranty period • Replacement of defective components without additional cost • Provision for post-warranty AMC/CAMC as per hospital requirement

Training & Documentation • Onsite training for doctors, OPD staff, registration staff, and administrators • Supply of User Manuals, Administrator Manuals, and SOPs (hard & soft copies) • Handover of system configuration and network documentation

NOTE: All the pages of tender document and its enclosures must be numbered and signed with stamp.

INDIRA GANDHI INSTITUTE OF MEDICAL SCIENCES, SHEIKHPURA, PATNA-800014

NIT No. 02 / 2026-27 / AQMS / IGIMS / Store

NAME OF WORK:- For Supply, Installation, Testing, and Commissioning (SITC) of AQMS (Advanced Queue Management System) at IGIMS, Patna

EARNEST MONEY: ₹1,00,000/-

COST OF BOQ: ₹2,500/-

TENDER PROCESSING FEE: ₹590/-

LOCATED WITHIN INDIA.

ADDRESS OF AGENCY

CONTACT NUMBER OF AGENCY

EMAIL ID OF AGENCY

Item Description Unit Price Qty. Amount GST % Total Amount (with maintenance of three years)

1 Wall mounted Kiosk Machine 32 Nos.

2 Counter Display 225 Nos.

3 Call Pad 225 Nos.

4 55” LED TV 38 Nos.

Net Amount with GST:

Note: Technical Bid and Financial Bid should be sealed in a separate envelope duly subscribed as Technical Bid or Financial Bid & to be placed inside a big envelope sealed and super scribed as…Tender for the Supply, Installation, Testing, Commissioning and Maintenance of AQMS (Advanced Queue Management System) at IGIMS, Patna & sent to “The Director, Indira Gandhi Institute of Medical Sciences, Sheikhpura, Patna – 800 014 (Bihar) through Speed Post / Registered Post / Courier Services within due date and time.

Note: Bidders are requested to submit price bid in above format otherwise the bid submitted will be regected.