Request for Proposal (RFP) for Selection of a System Integrator for Design, Development, implementation and maintenance of unified single window system web portal and mobile application of Invest Bihar Portal For Department of Industries

Department of Industries

Request for Proposal (RFP) for Selection of a System Integrator for Design, Development, implementation and maintenance of unified single window system web portal and mobile application of Invest Bihar Portal For Department of Industries, Government of Bihar

Name of the Bidder

Contact Details

Form C3: Financial proposal submission form

Line Cost Head / Resource / Reimbursable Disclosure Amount / Rate (INR, excl. GST) Applicable GST Total Cost

Section I Evaluated Implementation /Development / Integration / Stabilization / Call-Centre Setup Cost

A1 Project planning, inception, governance setup, HOTO planning, discovery and Implementation & Integration Plan

A2 BPR/process study, SRS/FRS, design, architecture, UX/UI design, security design and approval workflows

A3 Complete cost of website / Invest Bihar Portal / unified SWS web portal development

A4 Complete cost of mobile application development for Android and iOS

A5 CMS, information services, multilingual content support, license/approval wizard and investor guidance modules

A6 Department onboarding, no-code/low-code service configuration, SSO, integration layer, API gateway and middleware

A7 External integrations with NSWS, PAN, Entity Locker/DigiLocker, GSTN, MCA21, GIS/Land Bank, FSSAI/e-Shram and other approved systems

A8 Complete cost of Unified Payment Gateway / Treasury / OGRAS integration and payment reconciliation

A9 Data migration from existing SWCS/legacy systems, including structured/unstructured data, cleansing, deduplication, mock migration, reconciliation and final migration

A10 AI/ML/LLM modules, chatbot/virtual assistant, risk scoring, compliance recommendation, analytics and decision-support workflows

A11 Cost of all AI API keys, LLM/model usage, SDKs, licences, subscriptions and third-party AI services required for implementation and 27-month O&M

A12 OCR/ICR/document-validation cost, including OCR engine, extraction model, DPR/document scanning, checklist-driven validation and accuracy tuning

A13 WhatsApp Business/API integration with Invest Bihar Portal and notification workflows, including procurement/ configuration/ management of WhatsApp Business API/account if proposed by SI

A14 Meeting/video-conferencing app integration with Invest Bihar Portal, including investor scheduling, Zoom/ Teams/ alternate integration, Google/ Outlook calendar integration and automated reminders

A15 End-to-end call-centre establishment, provisioning, commissioning and integration with Invest Bihar/SWC, including CRM, IVRS, CTI, ACD, call logging, ticketing, call routing, call recording, dashboards, reporting and investor query/grievance workflows

A16 Call-centre setup infrastructure for minimum 20 concurrent seats at Indira Bhawan, Patna, including workstations/seats, softphones, headsets, telephone instruments, servers/media gateway/routers, CCTV or other required components, and commissioning support

A17 PRI/SIP lines, toll-free number, MPLS/Internet connectivity, telephony systems, communication channels and related setup/commissioning costs required for call-centre Go-Live

A18 Call-centre software licences/subscriptions/tools for IVRS, CRM, CTI, ACD, call routing, call recording, quality monitoring, reporting, dashboards and audit/retrieval, to the extent not included above

A19 Call-centre trial-run, user-role configuration, agent/supervisor training, SOPs, test calls, issue resolution, performance/load validation and acceptance support

A20 Central Inspection System, incentive management, post-investment tracker, grievance redressal and relationship-manager modules

A21 Security, DPDP/privacy controls, SSL/domain configuration, VAPT, STQC, CERT-In/security audit and all required certification/compliance costs

A22 Monitoring/APM/RUM/synthetic monitoring, logging, alerting, backup monitoring and SLA reporting tools

A23 DR application implementation, replication configuration, failover/failback readiness, periodic DR drills and DR documentation

A24 Training, capacity building, user/admin manuals, SOPs, technical documentation, go-live readiness and handholding during stabilization

A25 Go-live, stabilization support and closure deliverables

A26 Sub-total of A1 to A25: Evaluated Implementation / Development / Integration / Stabilization / Call-Centre Setup Base Price This amount shall be carried to Table C as part of C1.

Section II O&M and Call-Centre Operations Cost for 27 Months

A27 Call-centre operational manpower for 27 months: 18 Call Centre Executives (CCE) and 2 Network Engineers, including deployment, salary, statutory compliances, supervision, replacement, training, attendance/ performance management and operationalization

A28 Call-centre recurring OPEX for 27 months, including telephony/connectivity rentals/ usage, toll-free/ PRI/ SIP/ MPLS/Internet charges, recurring software/ licence/ subscription charges, infrastructure upkeep and operational support

A29 O&M services for unified SWS/Invest Bihar platform, mobile app, integrations, AI/OCR components, security, monitoring, DR support, user support, enhancements and compliance support for 27 months

A30 Sub-total of A27 to A29: Evaluated O&M / Call-Centre Operations Base Price for 27 months This amount shall be carried to Table C as part of C1 and may be broken into 9 equal or approved quarterly invoices in Table B.

A31 Statutory or third-party integration charges payable to external Government/agency systems, if any, subject to prior Department approval

A32 Payment gateway/aggregator transaction or API charges, if a new/enhanced gateway is approved by Department

A33 Base SDC/DR infrastructure, compute, storage and network, if provided by Government/State IT Department

Section IV Resource Rate Card for approved Change Requests / additional resource deployment (not part of C1 unless approved by Department)

A34 Project Manager Per Month

A35 Solution Architect Per Month

A36 Domain/Functional Expert Per Month

A37 Frontend Software Developer Per Month

A38 Backend Software Developer Per Month

A39 Mobile Application Developer Per Month

A40 Developer for Integrations Per Month

A41 UI/UX Designer Per Month

A42 Business Analyst Per Month

A43 Data Analyst/Data Scientist Per Month

A44 Database Administrator (DBA) Per Month

A45 DevOps Engineer Per Month

A46 QA/Testing Engineer Per Month

A47 Security Specialist / Auditor Support Per Month

A48 Call Centre Executive (CCE) for additional approved seats beyond baseline Per Month

A49 Network Engineer for additional approved support beyond baseline Per Month

Grand Total in words:

Note: • All unit rates indicated in the schedules shall be inclusive of (not limited to supply), installation, duties, transport, packing and transit insurance charges etc. Taxes should be indicated under the relevant column in the schedules. • Bidder shall submit the Financial Proposal post understanding of the Scope of Work. All costs of procurement, installation, licences, subscriptions and annual fees of software and technologies required for the solution — including AI/ML/LLM/OCR APIs and licences, application-level and third-party software, SSL certificates and domain, VAPT/STQC/CERT-In/GIGW security audits and certifications, DR implementation and drills, monitoring tools, WhatsApp/meeting integrations, and the non-production (Development, System Integration Testing, Staging/Pre-Production) environments — shall be borne by the bidder and included in the Financial Proposal. However, the baseline infrastructure of the State Data Centre (SDC) and the Disaster Recovery (DR) site — namely compute, storage, network and hosting facilities for the Production, UAT and DR environments — shall be provided by the Department / State IT Department at no cost to the System Integrator, which shall be responsible only for deployment, configuration, optimisation, monitoring and any approved augmentation thereof. SMS usage through the State-approved SMS gateway shall likewise be borne by the Department. • Bidders shall not duplicate costs across Table A and Table B. Call-centre setup costs shall be quoted in Section I of Table A; recurring call-centre manpower/OPEX for the 27-month O&M period shall be quoted in Section II of Table A and reflected in the quarterly breakup in Table В. • All prices shall be quoted in INR and exclusive of GST, GST shall be quoted separately. • The Total Base Evaluated Price shall include all bidder-borne costs, including licences/ subscriptions, AI/ OCR/ LLM/ APIs, staging environment, VAPT/STQC/CERT-In audits, SSL/domain, DR implementation, monitoring tools, WhatsApp/meeting integrations. call-centre setup, call-centre manpower, telephony/connectivity, infrastructure and recurring O&M/OPEX, unless specifically listed as Department-provided or reimbursable in Table A Section III