EXPRESSION OF INTEREST FOR IMPLEMENTATION OF HMIS ALONG WITH SERVER INFRASTRUCTURE ON A TURNKEY BASIS AT IHC HAL BANGALORE

Scope of Work and Technical Specification for Expression-Of-Interest (EOI) for Implementation of Hospital Management Information System(HMIS) along with the Server Infrastructure on a Turnkey Basis

Sl No SPECIFICATION Essential/ Desirable Supplier Compliance (Complied/ Not Complied) Make Remarks (in Case of Non-Compliance)

A GENERAL CONDITIONS

1 HAL, IHC (HAL Hospital), Bangalore is in the process of Implementation of Hospital Management Information System (HMIS) along with the Server Infrastructure on a turnkey basis. Essential -

2 The Process to be followed in finalization of the Solution Integrator (SI) to implement the requirement will be as follows: 1. The SI should communicate their expression of interest against this EOI requirement within 15 days for this notification. 2. The interested vendor will be called for a presentation, demonstration of their production and discussion to understand the capability of the SI to support for long-term, coverage of the functionality of the product and expertism of the SI. 3. The committee will short list all the SI who meet the requirement. 4. Limited tender will be carried out with the short-listed SI. 5. The Technical Accept SI who had quoted lowest cost will be awarded with the order. Essential -

3 The SI should be the OEM of the HMIS Software or the authorized partner of the OEM of HMIS. The SI will be responsible to implement both server infrastructure and the HMIS software. The SI should study the compatibility of the solution, performance requirement and long-term support. The PO agreement will be between HAL and the SI, however if SI is not the OEM of HMIS the SI should have back-to-back agreement with the OEM to support the implementation and post support activity as per this contract. SI to submit the copy of the agreement in this regard to be submitted to HAL team. The SI should submit valid and verifiable MAF (Manufacturer's Authorization Form) mentioning tender number for both server infrastructure and HMIS. Essential -

4 a) SI should have Head office /Branch office or technical support office in Bangalore, Bidder to submit valid document/s. b) SI should have completed 02 (Two) years in business from the date of registration / Certificate up to the RFQ release date. Bidder to upload one of the following documents: 1) Form GST REG-06 Registration certificate issued by Bangalore Jurisdictional office (or) 2) UDYAM Registration certificate issued by Ministry of Micro, Small and Medium Enterprises, District Industrial Centre (DIC) Bangalore (or) 3) Certificate of Incorporation issued by Ministry of Corporate Affairs, Registrar of Companies Bangalore (or) Any other document issued by Govt of India / Govt of Karnataka for presence of Head office / Branch office / Technical support Office in Bangalore. Essential -

5 The SI and / or the OEM should have experience in similar implementation. Bidder to submit copy of two PO and Work Completion certificate for server. Each PO value should be minimum of 25 Lakhs and placed within last 3 years from data of tender. Bidder to summit copy of two PO and Work Completion certificate in support of the OEM’s HMIS software implementation (The PO copy many be from any of the authorized partner of the OEM). Each PO value should be minimum of 100 Lakhs and placed within last 3 years from data of tender. Essential -

6 Scope of Work will be for Implementation of Hospital Management Information System (HMIS) along with the server infrastructure on a turnkey basis. The HMIS software should cover all the essential functionality enlisted in this document. The server should ensure the performance requirement for operating the proposed software solution for at least six years. Essential -

7 The Supply, Installation, Customization, Integration, Configuration, Testing, Documentation, Performance Tuning, Licensing, Training and Certification of the required software and server infrastructure to be carried out by the SI on a turnkey basis with six (06) years comprehensive onsite support with two residential engineers. The requirement is on a Turnkey Basis and SI should include required hardware, software, cables, patches, accessories, software drivers, licences, migration/replacement activity, training, documentation, etc, required for establishing the completely solution. Essential -

8 The SI to assure comprehensive onsite support with two residential engineers for six (6) years. The year-on-year cost for the support activity to be quoted by the vendor separately and separate purchase order will be given for the support activity. The payment will be made on a quarterly basis post support. The support activity to begin from date of Go-Live. Essential -

9 The IS to position two residential support engineers and provide comprehensive onsite support at HAL Hospital, Bangalore for a period of six years. During warranty and contract period if any software Refinement / Upgradation / Modification takes place, the same needs to be upgraded at HAL Hospital without additional cost. Essential -

10 The scope and specificaiton of HMIS software is HAL IHC mandatory requirement, however the SI/OEM should supply and install all the functional available in their software in addition to what is specified in the document. Essential -

11 The SI/OEM should customise the HMIS software to meet the requirement of HAL IHC and also agree to carry out minor customization post implementation in order to carryout Day-to-Day work for the users without additional cost. The post implementation customization may be related to upgradation/inclusion of medical devices, additional MIS repot requirement, policy changes, change in the medical standards, etc. Essential -

12 The HMIS software supplied by the SI/OEM should be enterprise edition with 500 perpetual concurrent licences for active users (medical, para medial and other staffs working in IHC) and unlimited licences for all employees and their dependent (Patient), MIS Portal report view users. The Licence to be in the name of “HINDUSTAN AERONAUTICS LIMITED” The SI/OEM should quote for additional perpetual licences in the batch of 25, however separate purchase order will be placed in case required during the contractual period. Essential -

13 The HMIS software should be capable to integrate with all Existing Medical Equipment’s/Machine located at various department such as, Pathology (Laboratory), X-Ray, Orthopaedic, Dental, Dermatology, Major OT and other departments for automation of Medical Data/Parameters. Bidirectional Integration with HMIS Software and Medical Equipment’s/Machine to be carried out by the SI/OEM for all the existing and additional devices purchased / upgraded during the contract period. SI/OEM should carry out this activity without any additional cost. Essential -

14 The HMIS software should be capable to integrate with the PACS images such has X-Rays / Ultrasound / CT -SCAN. Essential -

15 The Data Dictionary of the Back End tables Structure along with the mapping of the front-end application to be provided to HAL for pulling the data for integration with company’s ERP and other inhouse developed application. Essential -

16 Service Level Agreement (SLA) will be finalized with mutually agreed between SI/OEM and HAL team before placement of PO. However, the main object of SLA will that the call/issue to be addressed at the site within two to three (2-3) working hours form compliance login. The working hours as per IHC will be considered for computation. The issues may be addressed by the residential engineers with the support of the other experts. The SI / OEM should provide escalation matrix. Violation of SLA will lead to penalty, recovered in support contract order or security deposit or performance bank guarantee. HAL team will only coordinate with the SI and not with the OEM, the SI should coordinate with OEM support team if required to resolve the issues during the installation and warranty / support period for both hardware and software. Essential -

17 The time frame for Go-Live is maximum 06(Six) Month from the date of receipt of purchase order. Essential -

18 In Case of Server, the end of support duration should be minimum 06 (Six) years from the date of successful installation and commissioning in case of not adhering to this, the vendor should replace/upgrade the server infrastructure for free cost. This is to ensure that the proposed server should be sized to address six years requirement. Essential -

19 The SI have to implemented HMIS in HAL Hospitals (IHC) at Bangalore, Karnataka. However the users may access the service from any part our country within the HAL LAN /WAN network. The installation to be considered as centralized implemnation for HAL, the software will be utilzied by other branches of IHC and various First Aid Centre (FAC) of HAL Hospital, with in the avaialbe lincences. Essential -

20 The SI should migrate all the medical Records/Data including Patient Historical data along with image files/ radiological reports from Existing HMIS System to New HMIS System. The existing HMIS is from M/s J K Technology Ltd, Nodia and the Data Base is MS SQL. Essential -

21 All the infrastructure including accessory should be brand new. The products, software and related components should not be manufactured or supplied from countries sharing land border with India and having disputes. The SI /OEM to validate and ensure that the supplied software and firmware does not have any malicious code. The supplier to provide an undertaking, stating that the supplied items or software does not have any malicious code and the item or the part of the items are not manufactured in the countries having disputes with India. Essential -

22 Successful SI / Vendor on award of Contract /Purchase Order, Needs to Sign Non-Disclosure Agreement as per HAL format and Information Security Policy. Essential -

23 In case of supplies or workmanship under the contract are found to be defective and not in accordance with the requirements / standards herein SI/Bidder/OEM should replace such defect item at no extra cost, with equivalent or higher configuration/specification. Essential -

24 SI should coordinate with team / representative of IT Team HAL - IHC (HAL Hospital) Division for site related matters. Essential -

25 Devices to be hardened as per Global best Security practices, the same will be debriefed to the implementation team. The vendor to ensure latest patches are deployed in the devices and the device is free from any vulnerability. Essential -

26 SI / OEM to follow all safety norms during execution of work and ensure the safety of working personnel and third party. If any unfortunate accident and mishap happened during execution of work, the SI /OEM shall be holding sole responsibility and liability for the same. The SI / OEM should follow the applicable safety and labour law for industrial environment. Essential -

27 SI / OEM to follow all safety norms during execution of work and ensure the safety of working personnel and third party. If any unfortunate accident and mishap happened during execution of work, the SI / Vendor shall be holding sole responsibility and liability for the same. The SI / Vendor should follow the applicable safety and labour law for industrial environment. Essential -

28 All the software, drivers and operational manuals to be provided in protected Disk and pen drive. The configuration, testing and project report to be handed over in hard and soft copy. Essential -

29 The SI / Vendor shall be fully responsible for the successful functioning and integrated operations of the system as a whole and omission of any items/ services in the tender document shall not be sufficient reason for non-performance of the system. Essential -

30 Acceptance of the systems at HAL is subject to satisfactory completion of acceptance test. HAL reserves the right to reject in part or whole of the system not meeting specifications or performance. Essential -

31 SI/OEM shall provide necessary training to all the user (licence quantity) on usage of the software for their specific modules and handholding for a period of one month from the date of Go-Live. Essential -

32 SI/OEM shall provide necessary training to the HAL personnel on administration, fault diagnosis, rectification and any other related aspects to designated personnel. Essential -

33 During the 6 ( Six) years comprehensive onsite warranty, in case the supplied item fails, the vendor can supply compatible upgraded model in lieu of the obsolete model without any extra cost to HAL .The technical specification of the upgraded models shall be higher than or equivalent to the technical specification of the model being supplied / quoted. Essential -

34 All Electrical input supply will be provided by HAL. Vendor should give their requirement before commencement of the project. Essential -

35 While executing the project, vendor should not disturb any of HAL property, equipment or accessories. In case, any damage caused during the execution of work, vendor should bring back the same to original condition without any extra cost to HAL. Essential -

36 Installation and configuration of HMIS software in the application server and integration with the database server on high avaibility should be ensured by the SI on Turnkey basis. The detaild scope of work and specification is provide for Server requirment under B and HMIS basic functionalitys requried at C. Essential -

37 Price Validity of the quotation should minimum 6 months Essential -

38 One module to be available in the internet cloud with following simple application: 1. Check the availability of doctors / facility and schedule the appointment. 2. Conditionally the medical report to be made available to patient. 3. Report view to all the doctors. 4. Alert system to doctors on abnormality. The requirement to be hosted by the SI/OEM in the cloud environment in a T3 Data Centre with required security. The payment will be made on software and infrastructure as a service basis. Essential -

39 Bid will be evaluated on package basis. The SI need to quote for the following items with price breakdown, however purchase order will be released as applicable: 1. Cost of supply and implementation of HMIS software with customization, training with required licencing cost for 500 perpetual concurrent users and unlimited general users (Patient, MIS Portal report view users) on a Turnkey Basis. 2. Additional perpetual concurrent Licences cost for 25 users. 3. Cost of supply and implementation of required Server Infrastructure on a Turnkey Basis. 4. Cost for Six years comprehensive onsite warranty / support with two residential engineers for both server infrastructure and HMIS software. 5.Cloud based solution for scheduling of appointment, report view and alert system. 6. Cost for Project Management, Installations and Configuration, Training, Handholding and all other requirement to implement on a Turnkey Basis. Essential -

B Server Infrastructure requirement Specification Essential

B1 Application Server Essential

1 The Application Server for Hosting HMIS software should be brand new and to ensure the required performance of the software. The server should be capable of handling AI Capability, online Radiological report view and Web Application Deployment. Two (02) number of servers are required for configuration on Active-Active mode on Load balancing and failover. In order to ensure higher performance requirement, Equivalent or higher configuration is acceptable. Essential

2 The 6 years Comprehensive onsite warranty / support and DDR (Defective Disk Retention) to be included in the scope, however the costing can be considered in support line item Essential

3 Server Type : Rack Mount (Max 2U) Essential

4 CPU :Two numbers of 5th Generation Intel Xeon 32-core Processors with minimum 2.0 Ghz configuration or higher Essential

5 Chipset: Intel C 741 Chipset or higher Essential

6 Memory : 32 DIMM slots or Higher with capacity of 512 GB RAM scable upto 2 TB using DDR5 Registered DIMM (RDIMM) operating at 4800 MT/s or higher. Essential

7 Hard disk drive with carrier: 4 x 3.84 TB 12 G SAS hot plug SSF SSD drive, should scalable up to 8 drives or Higher Essential

8 Storage Controller : Server should offer with Onboard or PCIe based 12G SAS Controller with Min 4GB Cache or Higher Essential

9 Storage expansion :Should have option to support min 8 nos. local HDD/SSD per server Essential

10 Network Ports : Should have minimum of 2X10G Base T Ports and 2X10 G SFP+ Ports with transceivers Essential

11 GPU: Should have min 1 GPU with min 40GB memory along with all necessary accessories Essential

12 Storage Ports: Should have minimum of 2X32Gbps Ports per server for external storage connectivity Essential

13 Industry Standard Compliance Essential

14 IPMI 2.0 Essential

15 Advanced Encryption Standard (AES) Essential

16 Triple Data Encryption Standard (3DES) Essential

17 SNMP v3 Essential

18 TLS 1.2 Essential

19 DMTF Systems Management Architecture for Server Hardware Command Line Protocol (SMASH CLP) Essential

20 Active Directory v 1.0 Essential

21 USB 3.2 Gen1 Compliant Essential

22 SMBIOS 3.4 Essential

23 Redfish API Essential

24 Energy Star Compliant Essential

25 Should support Gigabit out of band management port to monitor the servers for ongoing management, service alerting and reporting. Essential

26 Should support UEFI to configure and boot the servers securely. Essential

27 System should support RESTful API integration. Essential

28 System management should support provisioning servers by discovering and deploying 1 to few servers with embedded Provisioning tool. Essential

29 System should support embedded remote support to transmit hardware events directly to OEM or an authorized partner for automated phone home support. Essential

30 System Security Essential

31 UEFI Secure Boot and Secure Start support Essential

32 Tamper-free updates - components digitally signed and verified Essential

33 Immutable Silicon Root of Trust Essential

34 Ability to rollback firmware Essential

35 FIPS 140-2 Validation Essential

36 Secure erase of NAND/User data Essential

37 TPM 2.0 Option Essential

38 Chassis intrusion detection system Essential

39 OS Licenses: Windows Server 2022 Operating System or latest licenses considering proposed CPU Cores to be provided by the Supplier as part of this project, compatibility with HMIS software to be checked and suitably considered. Essential

40 Managed /Professional Services : Configuration, Integration, Training, Documentation, Project Management for setting up of the hardware and Software on a Turnkey basis. Required Accessories, Software, patches, drivers, tools, etc to be included to implement on a turnkey basis Essential

B2 Data Base Server Essential

1 The Data Base Server should be brand new and to ensure the required performance of the HMIS software. The server should be capable of hosting latest Oracle / MySQL Database application. The servers are required for configuration on High Availability. In order to ensure higher performance requirement, Equivalent or higher configuration is acceptable. Essential

2 The 6 years Comprehensive onsite warranty / support with DDR (Defective Disk Retention) and Software Update License & Support to be included in the scope, however the costing can be considered in support line item. Essential

3 Oracle/ MySQL Database appliance with integrated storage on High availability.(Benchmark : Oracle Database Appliance X11-HA) Essential

4 Base System should include : Two server nodes each with TWO AMD EPYC 9J15 processors, 2.95 GHz (up to 4.4 GHz); or equivalent or higher Essential

5 1TB memory per Server node expandable 1.5 TB /Higher per Server Node Essential

6 Four(4) Number of 10/25 GbE Dual Rate SFP28 Short Range (SR) Transceiver for Each Server Node. Essential

7 Two(2) number of Dual Port 25 Gb Ethernet Adapter v2 for each server node Essential

8 Quad Port 10G Base-T Adapter v3 for each server node Essential

9 Disk Capacity for OS : Hard Disc 480 GB or higher x 2 M.2 NVMe SSDs configured on mirroring for Operating System and Database Grid Infrastructure (GI) Software. Essential

10 Data Storage Capacity : Storage Drive Enclosure with fully populated with SSD Harddisk with 142 TB of usable capacity with double mirring for each server node and 95TB usable capacity with triple mirroring for each server node Essential

11 Required Power Cord Cables (10 Amp) and accessories to be provided for Turn key implementation Essential

12 Oracle Database standard Edition 2 or latest / MySQL Enterprise Edition Essential

13 Highavailablity should be configured at Database instance level for Active-Active Load Balancing and failover mode Essential

14 Managed /Professional Services : Configuration, Integration, Training, Documentation, Project Management for setting up of the hardware and Software on a Turnkey basis. Required Accessories, Software, patches, drivers, tools, etc to be included to implement on a turnkey basis Essential

C Scope of Work and Functional Specification for the Hospital Management Information System (HMIS) Essential

C1 General Essential

1 The broad functionality to be covered mandatorily in the proposed Hospital Management Information System (HMIS) are: a) Admin b) Masters c) Reception d) OPD (Including FAC Doctors) e) Laboratory (Pathology) f) Radiology (X-Ray/CT scan/Ultrasound) g) Central Dispensary (Including Corporate Office Dispensary) h) Ward (G1, G2, G3, G4, Children Ward, Maternity ward, Special Ward, NICU, ICU, SICU, Dialysis) i) OT (Major/Minor OT) j) Labour Room k) Ward Pharmacy l) Referral m) Billing for Chargeable basis Patients n) Stores (Holding Stores & 55 Stores) o) Medical Records Data (MRD) Management Electronically The above functionality is available in existing HMIS solution and it is mandatory to have the same functionality in the proposed HMIS solution for carryout day-to-day operation of the IHC. Essential -

2 The Software should be web-based solution with good Graphical Interaction. Essential -

3 The Software should have work flow management functionality for entry and approval. Essential -

4 The Users should have role-based dashboard to monitor the required Key Performance Indicators. Essential -

5 All the modules should have a cross integration and have Uniform Technology Essential -

6 The Software preferrable shall have service-oriented Architecture capabilities or should have selection based customized fields where ever required. The solution should be easily configurable. Essential -

7 The solution should facilitate user defined template creator and addition to their favourites. Essential -

8 The Software should have capability to archive the Old Data/parameter and generate the log of all the transaction for Audit trails. Essential -

9 The Software should have scheduling capabilities with calendar-based view and pictorial presentation with Integration of roaster of Doctors, Nurses and other Resources: - Doctor Roaster - Nurses and paramedics - Operation Theatre Scheduling - Radiology Scheduling - Patient Appointment Essential -

10 The HMIS Software should be hosted on HAL LAN (Local Area Network) Essential -

11 Patient portal to be developed in Web Based solution and Hosted in HAL LAN (Local Area Network) for taking appointment and viewing Lab report, Diagnosis results and prescription etc. Essential -

12 One application to be developed & hoisted on Internet (Cloud based) for viewing Lab report, Diagnosis results and prescription etc. Essential -

13 All the existing HMIs Patients Historical data including PACS (Images) to be migrated to the New HMIS Software. Essential -

14 Hand Shaking & Synchronization with HMIS Employee Master data with Corporate Employee Master (Oracle Data Base) data on Realtime basis. Essential -

15 Hand Shaking & Synchronization of ERP-IFS Stock Data available in oracle database to the pharmacy stock data in HMIS. Essential -

16 Real Time Data Back up (Database, radiology report, etc) to be established for HMIS Essential -

C2 Diagnosis and Prescription Module

1 Diagnosis/disease profile template creation should be part of Initial Implementation based on category wise best practise and minor customisation as required by specialised doctors. Provision to create/modify templates by the doctor for recording their patient's symptoms/complaints. Essential -

2 Entry of Symptoms or complaints should be user friendly preferably based on list of values (LOV) and additional notes (free text) entry. Essential -

3 Doctors should be able to view the patient history/Pathological reports etc. (all earlier visits details). Radiology images (2D) and report. Essential -

4 Summary and link of Last visit diagnosis to be available in the diagnosis entry screen. Essential -

5 Generation of clinical statistics on various parameters. Essential -

6 Recording of Doctor's provisional diagnosis & final diagnosis. Essential -

7 Prescribe drugs, doses, duration from available drugs master. Essential -

8 Facility to maintain, entry, view, update medical information such as allergies, history, high risk etc. Essential -

9 Alerts on drug conflict management (based on Drug Intelligent database such as MIMS, CSIMS which gets updated on periodic basis) and patient specific allergy based on patient's history. Periodic updation of MIMS, CSIMS database is responsibiliyt of SI/OEM. Essential -

10 Provision for change of prescription by authorized doctors Essential -

11 Entry and monitoring of Treatment Plan Schedule future appointments. Prescribe LAB tests. Refer to other HAL doctors or Referral Hospitals. Recommend patient for Admission. Book OT for Procedures. Essential -

12 The doctor's medical and lab test prescription should automatically trigger request to internal pharmacy and labs Schedule future appointments, Prescribe LAB tests. Essential -

13 Refer to other HAL doctors or Referral Hospitals, Recommend patient for Admission, Book OT for Procedures. Essential -

14 System should provide extensive user customized queries (search criteria) and reports. Essential -

15 ICD database integration and upgradation. Essential -

16 Solution should facilitate annotation on image templates. Essential -

17 Generation of charts on vital parameters. Essential -

18 Solution should facilitate creation of pharmacy and lab order sets (grouping of multiple prescriptions into one). Essential -

19 During Printing & Generation of Prescriptions & Pathology Reports, Doctor’s Name, Designation & Doctor’s Registration Number to be Displayed & printed also. Essential -

20 Past medical & present complaints section (Dialogue box) should have a maximum words capacity. Essential -

21 While writing history, the section may prompt the correct word (Words suggestions required). Essential -

22 These sections should have medicine encyclopedia as referral wordings (at present using medical terms are being underlined in red). Essential -

23 Family History to be easily accessble from the patient history. The history to cover the follow up History, Past visit findings and prescription details such as Date, Present complaints, Better/Worse (progress), New Findings, New Instruction, etc Essential -

24 The provision to refer both Working and ICD diagnosis at the same time to an external source. Essential -

25 To update the treatment template for dose escalation or dose tapering, providon for new tablet limitations should be avaialbe Essential -

26 Providon for suggestion for skin test before medication of injection and drop-down menu options for IM | IV | SC. Essential -

27 Provision to increase psychiatric questionnaire. Essential -

28 PAEDIATRIC DEPARTMENT : There should be an option to modify the immunization schedule as and when required to add and to delete or to change the vaccine schedule. Essential -

29 PAEDIATRIC DEPARTMENT : Provision to record growth charts. Essential -

30 Height and Weight measurements should be retained in specific column, until the doctor changes it. Essential -

31 INDUSTRIAL HEALTH : Provison for periodic medical examination management with the details of employees due for peiodic medical examination, past check up and any special hazard check Essential -

32 Blood investigation once entered : if it has not reported for 3-5 days provison to re-submit the previously entered test. Essential -

33 Provsion for issuing multiple referral letter for hospitals and labs, without duplicate entryof the base data. Essential -

34 ECG, ECHO Report to be be stored in the HMIS software Essential -

35 In case the medicine is not in stock, alternate medicine detail in stock to be displayed. Essential -

36 Provison for migration of Pathology reports received from empanel labs. Essential -

37 A separate space top enter yearly periodical, so we can have the data for comparision and reduce paper. Essential -

C3 Inpatient Management Module Essential

1 Advice for admission as in patient will be triggered from OPD or emergency Diagnosis and prescription management system. Essential -

2 In Case of superannuated / Private patient, generation of bill. Essential -

3 Wards / Rooms / Beds allocation based on entitlement. The bed management should have calendar-based view and Pictorial representation and status of bed viewed in a pictorial representation. Essential -

4 Transfer of patient between wards and beds. Essential -

5 Generation and printing of admission form and case sheet. Essential -

6 Provision to capture basic information such as height, weight, genetic marks and blood group etc. Capturing of BP. Pulse, Temperature etc., as per the schedule on periodic basis. Essential -

7 Provision to capture diet chart. Essential -

8 Alerts for nurses for monitoring the vital body parameters, diet management & medicine as per the doctor's prescription. Essential -

9 Updating of patient progress on periodic basis. Essential -

10 Updating of Doctor's visit and re-advise and provision to reschedule the treatment plan. Essential -

11 Provision for inter departmental consultation and raising referral request for doctors, Labs and other hospitals. Essential -

12 Trigger OT scheduling. Essential -

13 Automatic / Manual preparation of discharge summary/ Death records. Essential -

14 Automatic bed release on exit of patient. Essential -

15 Patient feedback and suggestion systems Capturing and monitoring. Essential -

16 System should facilitate booking of follow up appointment at the time of discharge entry. Essential -

17 System should not allow any further transaction after the discharge except on authorization. Essential -

18 If patient is discharged due to death the system should mark the patient as deceased in the medical records and no further transaction should be allowed. Essential -

19 Provision for nurse station Nurse pharmacy management. Linen management. Equipment sterilization schedules and hygiene management. Ward / Toilets / Bed cleaning schedule. Patient Diet management. Lab / Radiology management. Essential -

20 System should provide extensive user customised queries (search criteria) and reports. Essential -

C4 OT Scheduling Module Essential

1 Provision for booking / availability of OT on a calendar-based view. Essential -

2 Provision for handling multiple OTs. Essential -

3 Provision for updating facilities and capabilities of OTs. Essential -

4 Registration / appointment of patient for operation procedures. Essential -

5 Recording of procedures patient wise. Essential -

6 Statistical analysis of patient treatment / Procedures. Essential -

7 Facility for raising and validating Operation Requisitions. Essential -

8 Provision for modifying / cancelling the appointment details. Essential -

9 Provision for maintaining Doctor's Nurses / Anaesthetist / Para-Medical Staff Rosters. Essential -

10 Check against overlapping and conflicts of resources between In-Patient, Out-Patient and OT. Essential -

11 Post-Surgical record template creation should be part of Initial Implementation based on category wise best practice and minor customisation as required by specialised doctors. The history of patient to be operated be available in OT. The full details Provision to create / modify templates by the doctor for recording operative diagnosis, details of anaesthesia, drugs etc. Essential -

12 The system should have the capability to accommodate all the surgical procedures to be done to the patient. Essential -

13 Facility to enter surgical notes (free text) and template based. Essential -

14 System should provide extensive user customized queries (search criteria) and reports. Essential -

C5 Pharmacy Management Essential

1 The purchase activity will be done through ERP software (Not in the scope of HMIS). Essential -

2 The software should have provision to transfer the stock to multiple pharmacies through the stock transfer from ERP / In-house system to pharmacy management system of HMIS on real time basis. The data of ERP will be stored in different Oracle schema and HMIS Data Base will be in the same Oracle Installation on different schema or other Data Base of HMIS. The implementer should configure required migration procedure using ETL tools along with HAL IT team. Essential -

3 Provision for capturing the desired medicines from the report of Drug committee with the facility for planning the requirement on a staggered delivery. Provision for migration of the material planning data from IIMIS to ERP / In-house system. Essential -

4 Provision for handling multiple pharmacy, multiple distribution points in the same pharmacy, nursing pharmacy etc. Essential -

5 Provision for storing the Bin Location in the pharmacy, re-order level, triggering of alert on qty less than re-order level. Essential -

6 Pharmacological classification (Anatomical / therapeutic / chemical (ATC) grouping. Essential -

7 Provision to capture/store standard trade and generic names and dosage details. Essential -

8 Provision to capture/store Purchase price and Market price. Essential -

9 Monitoring of expiry dates & Reminders for disposing off expiry drugs back to the supplier in advance or Provision for removal of expired items. Drug and Vendor wise reporting should be available. Essential -

10 Issue of drugs as per Doctor's Prescription which should automatically flow from Prescription Management module. Essential -

11 Automatic checking and warning on drug interactions / patient allergies in patient prescription. Essential -

12 Provision to support alternative drug suggestion. Essential -

13 Updating of Inventory Stock online on any store’s transaction. Essential -

14 Provision for authorisation by supervisor before controlled drugs can be issued. Essential -

15 Provision for entering CST / DL / VAT Number to enter sales tax, central sales tax and drug license number. Essential -

16 Provision for returns / transfers between pharmacies / receipts / issue / inspection / adjustments and record such transactions / logs. Essential -

17 Automatic accumulation of charges on in-patient / Out patient's account on an event basis or duration basis for specific or all transactions. Essential -

18 Maintenance of accounting period for interface to General Ledger. Essential -

19 Provision for identifying cold storage requirement. Essential -

20 Provision for maintaining of stocks based on FEFO (First Expiry First Out) (for DRUGS) and FIFO (First I n First Out) (for NON- DRUGS) Essential -

21 Provision to print and authorise NIS (not in stock) slip and record the same for purchase planning and show stock, to the doctor while prescribing. Essential -

22 System should provide extensive user customized queries (search criteria) and reports. Essential -

23 System should provide the standard feature of the store module like excess return, physical stock verification, stock transfer. Essential -

24 Other Specific Functionality Essential -

24.1 System-Wide-Features Essential

1 STOCKS-MIGRATION – Provision to migrate stocks in real-time from old HMIS to new HMIS. Essential -

2 REPORTS – Detailed reports wherever applicable with export options including in PDF & EXCEL formats. Essential -

3 CONSUMPTION DETAILS – Detailed consumption reporting for all departments. 55-Stores should have additional feature for cumulative report generation for planning. Essential -

4 NON-MOVEMENT-OF-ITEMS – Provision for generating of non-moving and slow -moving items report based on duration of last issue. Essential -

5 CUSTOMIZATIONS – Report generation should provide custom options. Essential -

6 SEARCH – All search fields should support fuzzy logic searches and auto-completion. Essential -

7 SUBMISSION-FIELD-AUTO-POPULATION – Material requisitions/Prescriptions during issue should auto populate from the available stocks based on FEFO (When expiry details are present) and FIFO (When no expiry is present). Essential -

8 DAILY ISSUE REPORTS – Detailed issue reports for all departments. Essential -

9 DRUG/NON-DRUG EXPIRY – All modules to include drug/non-drug expiry handling provisions. Provisions to include DDC or Return to vendor for replacements of stocks or credit note. Essential -

10 PRINT-LAYOUT-OPTIMISATIONS – All reports should be well optimized to utilize the complete A4 Layout either in portrait or landscape mode as applicable. Essential -

11 MR CREATE FORMS – To include past one month consumption for reference. Essential -

12 SINGLE FIELD INPUTS – Search should return values from all concerned entries, for e.g., search for a PB no. should list pending prescriptions from both emergency and OPD prescriptions. Essential -

13 GATE-PASS – Gate-pass generation (both returnable and non-returnable) for MR issued. Essential -

14 MESSAGING-PLATFORM – Sharing of short relevant messages to all concerned department logins. Essential -

15 ERROR CORRECTIONS – Typographical errors (for e.g., as in the case of wrong quantities, wrongly entered batch or expiry details etc.) correction mechanism to be incorporated in the front-end. Essential -

16 GENERIC NAME & BRAND NAMES – Enablement of fetch and print in prescription i.e, both generic names and brand names all the while linked to batch numbers. Essential -

24.2 Module-Specific-Features Essential

a) GI_Stores Essential -

1 Receiving Stocks Records with provisions for interdepartmental material requisitions. Essential -

2 Stocks Transfer provision to 55-Stores Essential -

b) 55-Holding Stores Essential -

1 LOCATION MAPPING – Drug/Non-drug storage location details along with cold storage location indication. Essential -

2 BIN CARDS – To provide detailed single-screen details of an item or material code. Essential -

3 MPR PLANNING – Drugs and Non-Drugs Planning data for current stocks and projected usages with reorder levels tracking. MPR & INDENTS to vendors to include system generated inputs as and when the stocks reach ROL levels (3 months and 6 months) Essential -

4 RE-ORDER LEVELS – Dynamic generation of ROL based on consumption from all departments. Essential -

5 NIS/NIP – Detailed reporting module. Essential -

6 MR FORWARDING – Forwarding (Selectable Item only) MR’s to wherever the stocks are available (For e.g., from 55-Stores to CD or WP) Essential -

7 SPECIAL APPROVAL – To incorporate special approval case scenarios as per current work flow. Essential -

8 MATERIAL CODE GENERATION – Assignment of Material Code (XXXXXXX-XX) based on the current logic for different categories of drugs and non-drugs. Essential -

c) Pharmacy Essential -

1 MATERIAL REQUISITIONS - Interdepartmental material requisition provisions. Essential -

2 NIS/NIP – Detailed reporting module. Essential -

3 COLOR CODING - Prescription submission window should highlight item that are expiring within one month. Essential -

4 AUTO-GENERATED-MR – Based on Consumption/movement, current stocks, 15 days buffer stock and stocks availability in 55-Stores. Essential -

5 UN-USED MEDICINES – To be bifurcated into Counter-Returns without MRP value data and actual un-used medicines with MRP value data. Essential -

d) Ward Pharmacy Essential -

1 RATE CONTRACT – Implementation of Rate Contract module to process as per current workflow. Essential -

2 MATERIAL REQUISITIONS - Interdepartmental material requisition provisions. Essential -

3 NIS/NIP – Detailed reporting module. Essential -

4 AUTO-GENERATED-MR – Based on Consumption/movement, current stocks, 15 days buffer stock and stocks availability in 55-Stores. Essential -

e) Satellite Pharmacy Modules Essential -

1 Corporate Office Pharmacy : a. Self-Contained (Local Stocks) Pharmacy & Prescribing Module along with FAC RX Provisions for Sending to Central Dispensary. b. MATERIAL RERQUISITIONS - Interdepartmental material requisition provisions. c. AUTO-GENERATED-MR – Based on Consumption/movement, current stocks, 15 days buffer stock and stocks availability in 55-Stores. Essential -

2 FAC Pharmacy (All Divisions where FAC’s Exists) a. Self-Contained (Local Stocks) Pharmacy & Prescribing Module along with FAC RX Provisions for Sending to Central Dispensary. b. MATERIAL PERQUISITIONS - Interdepartmental material requisition provisions. Essential -

f) Prescribers Module Linked Feature Essential -

1 DRUG SUBSTITUTES – Provision for alternate drug suggestion when the prescribed drug is not in stock. Essential -

2 CO-PRESCRIPTIONS – Handling of Co-prescriptions and poly prescriptions of the same category of drugs from different doctors. Essential -

3 NIP APPROVAL POP-UPS – NIP Drugs when prescribed should initiate a Pop-Up for the authorized Doctors in real time. Essential -

g) Admin Module Linked Feature Essential -

1 Provisions to check PO Pricing for items with GST & CST for handling Chargeable Cases. Essential -

C6 Radiology Essential

1 Provision for digitisation of Radiology reports and centralized storage using Document Management Solution. Essential -

2 Point of use stores for films & consumables management in the Radiology department. Essential -

3 Provision to handle multiple radiology units. Essential -

4 Provision for entry of Interpretation of the results and findings by the specialist. Essential -

5 PACS (Picture Archive & Capturing System) should be available, which enables virtualization of images anywhere through LAN/WAN. The same to be integrated with doctor’s login. Essential -

6 Provision for entering and generation of Radiology interpretation. Essential -

7 Scheduling of Radiology facility to be available. Essential -

8 System should provide extensive user customized queries (search criteria) and reports. Essential -

C7 PATHOLOGY Essential

1 The complete scope of work covered by the facility management and scheduling should be available for the facility in pathology units. Essential -

2 Provision for handling multiple pathology units. Essential -

3 Provision for sending or referring pathology test to outside Lab and updating of the result back to HMIS. Traceability lines for samples through-out its flow (send to outside laboratories) with facility to record date/time and name of individual who ordered test, collected the sample and released/verified the test results. Essential -

4 Provision of printing of bar-coded sticker with registration number and the patient test required for sticking on the sample containers. Essential -

5 The results for non-critical test should be published on HAL-Intranet web portal. Online unlimited web user access to GUI for downloading his/her test results after user authentication. Essential -

6 Point of use stores for consumables required for testing. Essential -

7 System should provide extensive user customized queries (search criteria) and reports. Essential -

8 User customised software for handling multiple labs & blood banks units. Essential -

9 System should provide extensive user customised requirement for various lab test & report formats along with tracking of test processes at various stages. Essential -

10 Automatic updating of provision for storing patients’ history & test reports with easy retrieval of data. Essential -

11 Provision for record keeping of consumables, non-consumables used in the Lab. Essential -

12 Alert on abnormal lab reports. Essential -

13 Repeat Investigation for out Patient and Inpatient on the same day to be enabled for Pathology. Essential -

14 Diagnostic Master • All inhouse investigation details including section of lab handling the investigation, Sample type, vacutainer used should be displayed. Essential -

15 Sample Collection • Generation & unique order number at the time of test request raised by clinician, details of which should to reflected in this module for a maximum time of 72 hours. • No duplication of order number in allowed. • Provision for printing of bar code stickers containing the order number. • Back up facility should show details of phlebotomist, date & time of collection Essential -

16 Sample validation • Provision for sample validation & reason for rejection if any. Essential -

17 Result Entry •Bidirectional interfacing of test values which includes bar code reading by equipment & automatic selection & prescribed tests & interfacing of test values into result entry module. Any support from equipment vendor will be provided. Provision for Amendment if required to be made available. •All reference ranges with write as provided by user to be incorporated. Any change in reference range on test method if needed at a later date, should be made possible. Essential -

18 Recall Validation •All abnormal test values one to be in highlighted in red colour in validation. Option for any amendments if required, should be available. •Results do not vanish before validation. Essential -

19 Result Printing •An option for provisional report printing that is after entry & before validation should be available. Background to display it as provisional report. •The final report Entry after result validation by authorised signatory should be sent to patients registered phone number and to be available in HAL intranet web portal. •Provision for storing patients test reports & easy retrieval. Essential -

20 Material requisition •Material Requisition module should provide data of availability of reagents & consumables. •Indent to stores with two level approval. Essential -

21 Empanelled Lab services •Provision for scanning of empanelled lab reports in HMIS. Essential -

C7 REFERRAL Essential

1 Provision for Generation of Referral Letters including Photos for the respective empanelled Hospital for both In patient & Out Patient Essential -

2 Extension of Existing Referral Letter for Repeat/ Follow up w.r.t Treatment. Essential -

3 Provision for entering the bill details into HMIS against the Patient Referral Letters Essential -

4 Generation of Note Sheet & approval from Competent authority as per IHC standard format ( HAL Hospital) Essential -

5 Provision to check different Invoices Status of Referral Bills Essential -

6 Provision to be made to generate Various Reports based on the IHC (HAL Hospital) requirement Essential -

C8 Labour Room Management Essential

1 Maternity bookings: Expected delivers date, monitoring of bookings limit. Entry of expected surgery, Complications. Essential -

2 Admissions Transfer a Admission of mother. Admission of child with automatic details from mother record. Transfer of mother triggers automatics transfer of child to new location.nd Discharges Essential -

3 Delivery registration Registration of delivery details including mother and baby condition. Provision for multiple births. In case of multiple births each baby's condition recorded separately. Essential -

4 Neonatal records Birth weight, length, head circumference, congenital abnormality if any, type of feeding etc registered. Mother and baby records link. Provision to record neonatal deaths and still birth. Recording of special care in chronological sequence. Essential -

5 System should provide extensive user customisable queries (search criteria) and reports. Essential -

C9 ADMIN Essential

1 Provision to be to enter /migrate all employee & their dependent details along with photos. Essential -

2 New Entry & Updating of Master & their dependent details to be made at Divisional level. Essential -

3 Provision to enter other master details such as Laboratory (Pathology), 55 Stores , H Stores , OT, OPD, Empanelled Hospitals, Divisions etc Essential -

4 Provision to be made for different users Rights & User Template also. Essential -

5 Creation of New Users id with rolls and righs Essential -

D OTHER REQUIRMENTS Essential

D1 Additional perpetual concurrent Licences cost for 25 users. Essential

1 The SI should quote for additional perpetual concurrent Licences cost for 25 users. Separate purchase order will be given on need based during the contract period. The cost quoted should be valid for entire contractual period. Essential -

D2 Six years comprehensive onsite warranty / support with two residential engineers for both server infrastructure and HMIS software. Essential

1 The SI in coordination with the OEM should provide Six years comprehensive onsite warranty / support. The SI/OEM should depute two technically qualified and experienced residential engineers for both server infrastructure and HMIS software onsite support. The residential engineers should work in timing allotted by hospital administration. The SI/OEM to adhere to the applicable SLA, penalty is applicable for any violation in SLA. Separate Purchase order will be given for the support activity. Payment for the support activity will be made after successful completion on quarterly service. SI/OEM to ensure compliance to mandatory requirement as per government guidelines for employment of two service engineer. Essential -

D3 Cloud based solution for scheduling of appointment, report view and alert system. Essential

1 Cloud based solution for scheduling of appointment, report view and alert system. One module to be available in the internet cloud with following simple application: 1.Check the availability of doctors / facility and schedule the appointment. 2.Provision for Conditionally viewing the Lab report, Diagnosis results and prescription to be made available to patient. 3.Report view to all the doctors. 4.Alert system to doctors on abnormality. The requirement to be hosted by the SI/OEM in the cloud environment in a T3 Data Centre with required security. The payment will be made on software and infrastructure as a service basis. The SI/OEM should quote separately for the same. Separate Purchase order will be given for the support activity. Payment for the support activity will be made after successful completion on quarterly service. Essential -

D4 Project Management Essential

1 The requirement is on a Turnkey Basis, including Supply, Installations, Configuration, Training, Handholding and support for both Server Infrastructure and HMIS software with customization. The SI and OEM to joint implement the requirement and support as per the scope and work and terms and condition. The purchase order will be placed on SI; however, SI should have agreement with OEM for back-to-back support as per the contract. The SI should work closely with HAL team to complete all the activities with in six month form the date of placement of purchase order. Essential -