GE/CHM-27/2020-2021 AMC OF IVRS SYSTEM INSTALLED AT MAIN COMPLAINT CELL UNDER GE CHANDIMANDIR

Amount

Services for Operation of IVRS system installed at main complaint cell at Chandimandir Cantt which includes the following:- (a) Deployment of the operator round the clock including Sundays & Holidays in three shifts each not exc 8 hours daily, (Minimum one operator per shift) having qualification in computer application with minimum experience of 2 Years. (b) Updating the daily complaints and their status. (c) Segregation of complaints i.e. E/M & B/R (Sub Division Wise) (d) Preparing individual folder of complaints weekly / monthly, subdivision wise as directed. (e) Irrespective of functioning of the system, the contractor shall carry out Periodical servicing/ maint of IVRS system with periodicity of one month. proper record shall be maintained duly signed by JE, AGE, GE and contractor. (f) Unit rate is inclusive of Integrated with SMS package approx 1.6 Lakhs SMS through any internet service agency including connection, SIM etc. (g) Any soft ware trouble shooting required for any antivirus shall be responsibility of the contractor. (h) The total period of AMC is 11 Month. (j) Minimum 01 Data Entry operator will be deployed per shift and Shift timing will be 1st 0800 to 1600 Hours, 2nd 1600 to 2400 Hours, 3rd 2400 to 0800 Hours (k) Complaints shall be printed on A4 paper as directed by Engineer-in-Charge

Rate required to be quoted for executin of the work as described in Srl item no 1 here-in-before for the following

Data Entry Operator cum record keeper (semi skilled) (03 Nos)

ESI as per existing rules as on Bid submission end date for Data Entry Operator cum record keeper (semi skilled) (03 Nos)

Employer's contribution towards EPF as per existing rules as on Bid submission end date for Data Entry Operator cum record keeper (semi skilled) (03 Nos)

Contribution of Bonus as per existing rules as on Bid submission end date for Data Entry Operator cum record keeper (semi skilled) (03 Nos)

Consideration for Over head charges & profit on total of ser No 1.02 to 1.05 above.

LWC as per existing rules as on Bid submission end date on 1.02 to 1.06

Note for item No 1 : (i) The rates quoted less than minimum wages as notified by Govt of India / State Govt / Local bodies whichever is higher including all statutory provisions such as EPF, ESIC, Bonus, Taxes including GST etc as applicable in tender will treated as non bonafide tender and will not be considered for acceptance. In such case the lowest tender shall be determined by the lowest amount amongst valid / bonafide bids only (ii) The quoted rate against bonus is to be considered for payment on actual basis. Contribution towards Bonus' that the amount is payable only after submission of valid and authentic document in support of having paid the requisite amount of bonus to the workmen, ie proof of payment Similarly items/sub-items of 'contribution towards EPF' and contribution towards ESIC' shall also be payable after submission of valid & authentic document in support of proof of payment (iii) Rate against serial item No 1.06 will be inclusive of renewal of license fee of IVRS/ICMS software (iv) Rate for serial item no 1.02 to 1.06 shall be inclusive of GST

Suplly and installation of HP laserjet 1020 Plus alongwith toner cartridge, printing resolution 600 x 600 DP, printer speed 18 PPM and including consumable complete all as specified and directed.

Note for item No 2 : (i) Unit quoted rate are inclusive of cost of minimum consumable for contract period as under :- (a) Compatible Catridge for 1020 Plus - 20 Nos (b) Paper A4 ream, 75 GSM - 150 ream (c) Ball Pen - 33 Nos (ii) These are tentaive minimum requirement just to have broad idea of consumable material. In case the requirement is more than the above and any other material required not listed above but necessary for operation of IVRS, the same shall be provided by Contractor without any extra cost and Contractor shall have no calim whatsoever on this ground

CHADHA ENGINEERS